I have to admit, Amazon's response is pretty funny. But never say never. WOW! promised NO CAPS for years, now we have caps. Though generous (I have 500/50 service and get 2.5tb), but still. So with Prime making out like "oh no, never will we lock down password sharing", who would have though returning something that arrived broke or not what was described on the sellers page, would make you jump through more hoops to get free return shipping (even if they just charge you a dollar), so, never say never.