This study confirms that the Broadband ISP's act as though they are above the law. It appears that all communication services providers have been given cart blanch by lack of regulation to misrepresent to the customer what the customer is actual receiving. The communication service provider blotter demonstrates a flagrant disregard for honesty and fair play. Since the inception of broadband service the ISP's have consistently misrepresented the speed and capacity of the service that the customer is subscribing to.
Some of the communication service providers deceitful actions include:
1) Misrepresenting the actual price of the service by adding below the total line, charges and fees, that are not disclosed when the price of the service is quoted. Many service providers claim that certain fees and charges are government mandated when in fact they are not. By doing so they are failing to disclose the true price of the service to the customer before the customer signs a contract.
2) Making extravagant claims as to the nature of the services that they offer and cannot actually meet.
3) Requiring customers to commit to long term service contracts with significant early termination fees that allow service providers to hold hostage customers that want to take their business elsewhere because of deteriorating service quality.
4) Straight out lying to customers about the nature of the service that they are subscribing to.
5) Requiring customers to sign unilateral contracts that allow the service provider to make any changes to the terms and conditions of the contract at any time.
6) In order to resolve a depute the service providers require the customer to use the service providers binding arbitration that are clearly biased in favor of the service provider. The purpose of this clause in the contract is to act as a barrier to prevent the customer to obtain legal recourse through the justice system.
The current communications business is a mirror, that reflects the corrupt nature of our lawmakers and their willingness to accept payola from the service providers that they are suppose to be regulating.