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FTC to Crack Down on ISP Speed Promises?
A regulatory push to eliminate 'up to' phrasing?
by Karl Bode Monday 12-Feb-2007 tags: business · bandwidth
Australian regulators recently declared they were going to crack down on any ISPs that used the much maligned "up to" speed classification in advertising, since consumers are consistently complaining they never see the speed advertised. Tom Abate over at the San Francisco Chronicle reports that the FTC may act to crack down on such misleading advertising, and he asks various providers about the practice. The FTC's warning as they prepare for hearings: "Are broadband providers providing what they say, and how can their subscribers and regulatory authorities determine whether or not they are providing what they say they are providing."

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qdemn7
Smurf in My Loop
Premium
join:2003-09-16
Fort Worth, TX

1 edit

Long Overdue

This is WAY overdue.
quote:
The Chronicle queried leading broadband providers -- AT&T, Comcast, Verizon, Time Warner Cable and EarthLink -- on these issues. Asked how subscribers can determine what broadband speeds they are getting, AT&T and Verizon said they provide customers programs that can check connection speeds at any given time.

"AT&T is providing customers with a tool to measure their own broadband performance," said company spokesman John Britton.

Comcast, EarthLink and Time Warner Cable said their customers can use any of several independent test programs to check their speeds. (To find these, type "broadband speed test" into a search engine.)
Sure you can check your speed. AFTER you have the service and are locked into the contract.

MysticGogeta
The Robot Devil
Premium
join:2005-03-14
League City, TX

Re: Long Overdue

Yeah, so is a price increase following if this passes.

ronpin
Imagine Reality

join:2002-12-06
Nirvana

Re: Long Overdue

A 15% DSL speed overhead/loss is absolutely guaranteed! At least impose that statement!
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Cod

join:2000-07-05
Kernersville, NC
Reviews:
·RoadRunner Cable

Re: Long Overdue

said by ronpin:

A 15% DSL speed overhead/loss is absolutely guaranteed! At least impose that statement!
Yah, for the misinformed like yourself who couldn't fathom to think that some DSL ISP's actually over sync to compensate... Check some DSL speed tests here sometime and see all of the people who have 6 meg service who constantly are running 6.2-6.4 mbps.

NetNanny

@cgocable.net

Re: Long Overdue

said by Cod :

Yah, for the misinformed like yourself who couldn't fathom to think that some DSL ISP's actually over sync to compensate...
Grow up.

exocet_cm
You delete it, I'll find it
Premium
join:2003-03-23
New Orleans, LA
kudos:2

Re: Long Overdue

said by NetNanny :

said by Cod :

Yah, for the misinformed like yourself who couldn't fathom to think that some DSL ISP's actually over sync to compensate...
Grow up.
Age and maturity have nothing to do with Cod's statement.
--
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shillmaster

@speakeasy.net

Re: Long Overdue

said by exocet_cm:

said by NetNanny :

said by Cod :

Yah, for the misinformed like yourself who couldn't fathom to think that some DSL ISP's actually over sync to compensate...
Grow up.
Age and maturity have nothing to do with Cod's statement.
»Stopping Sock Puppets, Shills & Astroturfers
Couldn't resist...
Skippy25

join:2000-09-13
Hazelwood, MO
I would say that would be the very first time I have ever heard of a DSL provider over sync'ing.
jp10558
Premium
join:2005-06-24
Willseyville, NY

Re: Long Overdue

Well, I'm sold 1m/128k DSL, but regularily test at 1.2m/240k ... I don't complain, though I wish faster speeds were offered

RideRed
Vista needs a popup blocker for Vista
Premium
join:2005-06-18
USA
said by Cod:

Check some DSL speed tests here sometime and see all of the people who have 6 meg service who constantly are running 6.2-6.4 mbps.
Looking at DSLR speed tests, this is not the case. The higher sync isn't enough to cover overhead. With Verizon DSL I was synced at 3.3Mb and saw just over 2.8Mb. Same with my 7.1Mb service with DSL Extreme. I was synced at well over 7Mb and was lucky to see 6.5Mb. Other ISP providers seem to have the same result.

Kylemaul
Lovin' My Firefox
Premium
join:2001-03-30
North Port, FL

Re: Long Overdue

Agreed with both RideRed & Cod---but---I've noticed that this is true the closer one gets to maximum offered speeds. My 'on the cheap' 786 DSL regularly hits at or above 786. When I paid for higher speeds, they fell short more often than not--many times not even close to what was being offered.
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
If the transport mechanism uses any type of network protocol there is overhead/loss. Show me one which is 100% efficient.

The trick is to over-provision to compensate. Some DSL providers do it (Embarq for one). Ameritech used to before SBC came in and "standardized" everything. It would be a simple matter for them to return to that. Some cable companies also over-provision so that your test results approach the advertised "speed".

What will probably happen, instead of a warm fuzzy truth-in-advertising glow we'll get even more obfuscation and no specific speeds advertised. It's easier to pay ad agencies than to pay competent network operations people.
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For "Pompous Windbag", see 419381

MysticGogeta
The Robot Devil
Premium
join:2005-03-14
League City, TX

Re: Long Overdue

I'm waiting for the day of advertised 39.99 a month.. for something random! Today 7000 Kbps tomorrow 20 Kbps the next day.. who knows?
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11

Re: Long Overdue

Some folks would argue they have that already....

AMDUSER
Premium
join:2003-05-28
Earth
kudos:1
Verizon does over provision their services.
If you ordered 3 Meg / 768k they would provision it at 3360 / 860.
They do the same with other dsl services as well.
dbonamo

join:2002-12-19
Greenville, SC
Reviews:
·AT&T DSL Service

Re: Long Overdue

said by AMDUSER:

Verizon does over provision their services.
If you ordered 3 Meg / 768k they would provision it at 3360 / 860.
They do the same with other dsl services as well.
May already been mention, but Bellsouth,opps ATT, over provisions, I have 3meg service, my line speed is 3550...

phattieg

join:2001-04-29
Winter Park, FL
Reviews:
·Bright House
said by AMDUSER:

Verizon does over provision their services.
If you ordered 3 Meg / 768k they would provision it at 3360 / 860.
They do the same with other dsl services as well.
Usually, ISP's who have traffic shaping, will over provision slightly so the average equals your advertised speed. For some reason, this has to be done.
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TheGhost
Premium
join:2003-01-03
Lake Forest, IL
said by MysticGogeta:

Yeah, so is a price increase following if this passes.
As if a price increase would not follow anyway. This would just provide an "excuse" for increases.

BuriedCaesar
It's Not Polite To Stare.

join:2004-03-27
Richardson, TX

Re: Long Overdue

said by TheGhost:

said by MysticGogeta:

Yeah, so is a price increase following if this passes.
As if a price increase would not follow anyway. This would just provide an "excuse" for increases.
They need an excuse?
--
That was preposterous! Utter Nonsense! Totally unsupportable drivel! You can't be serious!....Um, what did you say?
fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3

Re: Long Overdue

Are you serious?

Prices for internet generally go down, not up.

DSL has gone down.

Cable has gone down, per sey, in most cases as they up the speeds at no charge. And even then, MOST cable HSI customers in this country have not seen any major increases in years.
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MysticGogeta
The Robot Devil
Premium
join:2005-03-14
League City, TX

Re: Long Overdue

said by fiberguy:

Are you serious?

Prices for internet generally go down, not up.

DSL has gone down.

Cable has gone down, per sey, in most cases as they up the speeds at no charge. And even then, MOST cable HSI customers in this country have not seen any major increases in years.
WOW Where were you when they raised the price from 12.99 to 14.99 for basic dsl?
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fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3

1 edit

Re: Long Overdue

Where were you when the $12.99 was announced as a promotional price?

Again, you're looking at the price of a promotion or short term price.. It clearly stated what the normal price would be after the 12 month price was over.

**edit**
forgot to add the to the post returning the favor.

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BuriedCaesar
It's Not Polite To Stare.

join:2004-03-27
Richardson, TX
said by fiberguy:

Are you serious?

Are you perhaps being just a little sensitive?

I dropped cable when I moved - when someone offers an al la carte option for channels in which I am actually interested, then I'll perhaps take a closer look. Until then, the rabbit ears work just fine. What am I missing? Not much, really, in the grand scheme of things. Happily, I and my family aren't tethered to "what's on" all the time.

And I won't find a "cheaper" price on DSL until and unless I drop it for something else and then wait for the "come back, come back" offers. Not a hassle I'm willing to go through at this time, since I'm happy with what I'm getting and what I pay for it. Which suits me (and I'm sure, my provider) just fine.
--
That was preposterous! Utter Nonsense! Totally unsupportable drivel! You can't be serious!....Um, what did you say?
DJStarfox

join:2000-07-05
Orlando, FL
I would like to see two sets of numbers. Minimum speeds and max speeds both in the SLA. At least then the optimists and the pessimists will both be happy.

You might be right about the price increases, but only for the higher speeds. Otherwise, the cheaper and easier route for the ISP's would be to just change their advertising wording without any changes in infrastructure or price tiers.

MysticGogeta
The Robot Devil
Premium
join:2005-03-14
League City, TX

Re: Long Overdue

That is a good idea real problem is the people who complain about every little thing. I think that they should inform the customers more that it is a shared service and that you will see up to x amount. If they don't understand after a wealth of information given...well that's there problem and they can choose another service.
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Romney2012
Defeat Obama 2012-Chg we can believe in
Premium
join:2002-03-03
USA
kudos:4

BBR has data on speeds already

said by qdemn7:

Sure you can check your speed. AFTER you have the service and are locked into the contract.
Even before signing on the dotted line, you can go HERE at BBR and find out what speeds are available by vendor and by zip code:

Vendor search example:
»/archive?zip=&···t=Search

Zipcode search example:
»/archive/?zip=···t=Search
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fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3

Re: Long Overdue

Speaking of phone? or cable?

Either way - welcome to the world of 256kbps service for $42.95 a month.

It's what you already get in most cases and everything else is the bonus.. but, since everyone wants to be told something solid, this is what you are going to get.

BRAVO! people... now, push those caps too! You guys just keep on pushing us all into a slow speed high cost service with a low cap "as advertised" so they can charge per mb over, with much more expensive options for faster speed.

GREAT JOB PEOPLE!

and Qdemm7, you really need to read your paper work.

1) Only phone does contracts. There may be a cable system or two out there, but it's phone that does the contracts.

2) You have 30 days to cancel the service with out penalty.. so this myth that you are locked into a contract and THEN find out the speeds is false.

I'm sorry to say, but it's this mentality and reasoning and thinking of the public that are the ones that complain to the givernmnet to take action when it's clear NO ONE reads ANYTHING these days..

I guess we should all do away with terms of service, contracts and all the rest and the commercials shall be the contract for everything.

Get real people!!
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Kylemaul
Lovin' My Firefox
Premium
join:2001-03-30
North Port, FL

Re: Long Overdue

^^^^^^^Industry shill?^^^^^^^
RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11

Re: Long Overdue

Could be. He works for Comcast.

Thrudd

join:2004-06-21
Mississauga, ON
said by fiberguy:

2) You have 30 days to cancel the service with out penalty.. so this myth that you are locked into a contract and THEN find out the speeds is false.
Actually we have to give them AT LEAST 30 days notice and have to pay to the end of the last billing period.

said by fiberguy:

I'm sorry to say, but it's this mentality and reasoning and thinking of the public that are the ones that complain to the governmnet to take action when it's clear NO ONE reads ANYTHING these days..
Some of us actually do make the atempt but darn it all, I cant read legale bable in 4pt text that covers four pages.
Can you?

said by fiberguy:

I guess we should all do away with terms of service, contracts and all the rest and the commercials shall be the contract for everything.

Get real people!!
I would just love to either get rid of them or lock them in place.
Have YOU even BOTHERED to read the TOS?
Did you even note the little provisio where it says that they can change change the terms at any time as they see fit?
Oh, to be fair, they do post on their website somewhere the changes just before they implement them. They are under no obligation to even provide you with a viable cable connection under the details of their TOS ...

I wish there was a reality to the idea of Truth in Advertising but that will never happen ..... thanks for pointing that out.

mr anon

@k12.il.us
Only thing I hope doesn't happen is that they skirt it with conditions: "Oh you are too far to guarantee a connection" "You profile/sync speed is sufficient"

I sync perfectly at 1500 (or is it 1536) and I usually see 1280 and I'm perfectly fine with it, but if I synced at 3 and got 2.6 I'd be better

I hope this will prevent ISPs deceivingly increasing speeds but never handing them out and hopefully the public posting of caps if they have them.

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

Regulate the use of the word "Unlimited"

Among other things... Verizon Wireless has been able to abuse this word for quite some time now, advertising "unlimited" wireless Internet while getting away with imposing caps.

If there's another thing that should also be regulated, it is the use of hidden fees. The cost of any fee that isn't a tax imposed by a government should be included in the advertised price of the service.
--
Only SHATNER is Kirk.

See 15 replies to this post

Maxo
Your tax dollars at work.
Premium,VIP
join:2002-11-04
Tallahassee, FL

What?

If they ISPs are advertising "up to" speeds and delivering "up to speeds" then what's the problem? If they remove the "up to" terminology THEN it would be false and confusing advertising.
If the people in Australia can't understand plain English then maybe their public education system is the one that needs to step in, not the FTC.

See 34 replies to this post
DSL Oberst

join:2001-11-29

I smell money!

Mmmm.
I predict the ISPs will eliminate the "up to" wording from the agreements if this comes to pass.
However, in order to protect themselves, they wil probably implement caps on the lines to create lower-than-average speeds that they will be SURE of being able to guarantee.

If they don't, then I will definitely be one of the first in line with the "OMG I WILL SUE!!!!111eleventy-one!" asking for a few thousand dollars in reparation for the 'damages' I have incurred. *snicker* It'll be a perfect opportunity for a few easy grand.

keyboard5684
Sam

join:2001-08-01
Pittsburgh, PA

Re: I smell money!

Thanks, who foots the bill on that one? The CEO or the customer?
DSL Oberst

join:2001-11-29

Re: I smell money!

Thanks, who foots the bill on that one? The CEO or the customer?

The classic American response is "I don't care who gets screwed, Jack, so long as I get my money."

Should the telcos be so foolish, I will be more than happy to part them of their foolishly-gained wealth in a more-than-legal fashion.
fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3
Instead of them talking about the few people that DON'T get their speeds, maybe they should do a study to see how many people DO get their speeds...

I GUARANTEE anyone that if they did, the small percentage would be viewed as "in acceptable limits" of typical operating issues and simply require the operator to ensure that the up to speeds can in fact be reached.. nothing more.

There are FAR more people getting their up to speeds than not.
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keyboard5684
Sam

join:2001-08-01
Pittsburgh, PA
Reviews:
·Armstrong Zoom ..

Speed 256/256

You will see speeds advertised as "256/256" and thats it. There will be no more 5MB/5MB unless you pay for the "high tier".

What about advertising "5x faster than DSL"?
Or how about "Coke taste better than Pepsi"?

Advertising is advertising and unless they are lying then why force them to change there terms?
JerryTongue

join:2003-04-01
Auburn, WA

Re: Speed 256/256

But you know what? The real ISP will start to shine. We will see who is really on top. You dont have it then stop saying you do
fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3
said by keyboard5684:

You will see speeds advertised as "256/256" and thats it. There will be no more 5MB/5MB unless you pay for the "high tier".

What about advertising "5x faster than DSL"?
Or how about "Coke taste better than Pepsi"?

Advertising is advertising and unless they are lying then why force them to change there terms?
You mean like Time Warner Cable is claiming DirecTv is doing with their alleged "better than cable" HD ads?

What ever happened to the buyer beware? or better yet... read before you buy?
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PHOENIXZERO

join:2006-07-11
Beaverton, MI

Re: Speed 256/256

Of course cable companies never, EVER put out misleading commercials, right?

*Looks over to the Charter HSI commercial playing on his TV advertising their 3mb service and their comparing it to 256k DSL*

inteller
Sociopaths always win.

join:2003-12-08
Tulsa, OK
Reviews:
·Cingular Wireless

if you pay for what works, why pay more?

If the ISPs are currently providing customers with speeds that match the "up to" it would be wrong to charge them more. However, for customers that aren't getting those sppeds they should back them down to a lower plan. The onus is to the ISPs to better check the quality of their networks, not gouge the customer to make up for their laziness.

See 13 replies to this post

Middieman
Eschew Obfuscation

join:2001-02-05
Elkins Park, PA

Mean / Average speed?

Possibly customer speeds for a locality could be polled, and the mean/average score could give a slightly more realistic viewpoint on what customers can expect? Advertise the mean score instead?

Well, when you do that no less than half the customers are getting less than that published number. The other half are doing better.

You can't get anywhere near pleasing everyone. "Up to" does not sound like a misleading description to me. It portrays that the actual speed a customer may get is variable.

And advertising mean speed wouldn't be sexy. What car manufacturer advertises that their car will do 55 MPH? It's much more likely that the top speed on the speedometer can't be reached because the governor will kick in at about 110mph. Advertising "up to" potential max speeds on high speed internet connections isn't that different.

-=[Middie]=-
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All your base are belong to DSL Reports!

DaSneaky1D
one wall to block them all
Premium,MVM
join:2001-03-29
The Lou
Reviews:
·Charter

1 edit

Great...more "Linksys router Network Engineers"

Regulating the use of "up to" will only make problems worse. Look how many calls ISP's field simply from people with an "inch" of knowledge demanding why their latency from Kansas to Tokyo is over 100ms.

Or, look in the forums at people crying that they (gasp) have an outage! All the while, they complain and insult those "stupid (insert their ISP)'s engineers" for not having redundance...contengency plan...a clue that could have prevented the outage.

So now we're going give these same individuals an excuse to call because their 5mbps download is only downloading at 4.980mbps? Puleeeeeeeeze!

ISP's that have documented tests proving less than adequate throughput should be held to improving their service. But, an across the board regulation is no better than not even having it.

EDIT - The name "Linksys" simply implies the type of people that use Linksys routers and suddenly think they know everything about how networks are engineered and managed.
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:: my trivial ramblings ::

See 7 replies to this post

Pathfinder
Dazed Confused
Premium
join:2000-03-26
Mount Vernon, NY

Where should the speed be measured?

I consistently get @2750 on my speed tests. If I am downloading a file and get 200 kb will I go after the ISP or the owner of the site.
Too many variables here.
--
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TopCat99
Slightly hissed off
Premium
join:2001-05-03
Pennsylvania

So, does this mean we can pay "up to" the amount billed

...based on service actually provided?

I would think the FTC's involvement isn't so much for those who only get 4.8 Mbps out of their 5 Mbps connection, but those who get, say, 48 kbps out of their 5 Mbps connection. I (along with many others) dropped an ISP who has used the "up to" and "no guarantee" excuse to provide $50 a month dialup.

As Maxo said, this is where ranges would be perfect. Some slowdowns are expected, and perfectly tolerable. But when you're paying for one tier of service and are dropped to another long-term (say more than a month or two), something needs to change.
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BBC4544

join:2002-03-12
Saint Peters, MO

Misssing the meaning of "UP TO"

The "up to" refers to the sync rate of the DSL(with most providers) not what you get when you download you mp3s or even do a speed test. YOUR network and YOUR pc have a lot to do with what a speed test shows you along with all the hops that test has to go through. All of these things are outside the control of the ISP and the DSL provider. Heck even the speed test on this site explains that it is a guess and not a true measure of bandwidth. You want to know what your speeds are.....log into your modem and check(DSL that is ). What we have are consumers that refuse to educate themselves on the product they purchase and just want to whine to the government and to each other. Take some time and get some working knowledge of what effects your speeds instead of immediately popping off at the ISP or DSL provider.

Middieman
Eschew Obfuscation

join:2001-02-05
Elkins Park, PA

Re: Misssing the meaning of "UP TO"

quote:
Heck even the speed test on this site explains that it is a guess and not a true measure of bandwidth.
Agreed.

The tests on here are as good as they get.

As expected, I get very different results when I test speed using MegaPath in CA compared to Net Access in NJ.

My actual sync rate is what I expect it to be. And often to soak up all the bandwidth, I need to run software that makes multiple connections. That's fine with me.

An average user (and someone who does not visit this site) probably believes that speed test results are what speed a person is really getting, everywhere. And that's just not true.

-=[Middie]=-
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All your base are belong to DSL Reports!

IMNHO

@comcast.net

Unless the Feds hire 10,000 more investigators...

...they ain't got a snowball's chance in Hell of being effective at stopping wide spread Net consumer fraud be it ISPs, hardware mfgs. or defective O/Ss such as Windows. I say hang all the criminals.

ONiall
Yum, Citizen
Premium
join:2002-11-18
Portland, OR

i like the idea...but the outcome...not so much

i pay $60 per month for comcast to deliver up to 6Mbps d/l, and whatever up. I have run multiple speed tests, from multiple locations, and have paid for this service while residing at multiple residences. I have not even one time, at any time of day, surpassed 3M download, and my upload speeds have measured as low as 79kbps, and average 192kbps. I don't like that they advertise up to 6Mbps, and I know if pressed, they could show that someone, somewhere, gets that datarate at their residence. However, if there is a regulation that requires they post true to node speeds, or boost all residents to the 6M rate, then I will see my $60 per month climb. It offers an excuse to bump my rates.

Hey, the lines may even be able to handle it in pure stream, with a dedicated d/l, for sure, but also there are times when the slowdown is with DNS...waiting to resolve pages.

In supporting a network, it is a constant battle to stay on top of all hardware...and ensure all services to deliver data to the customer are performing in the green.
--
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ComNetTech

@comcast.net

Re: i like the idea...but the outcome...not so much

I can tell you from personal experience (working at Comcast, with our provisioning system), that Comcast over provisions all lines +10% on the DL side of things, so a 6 mbit down line is actually provisioned for 6600 kbps, to account for overhead and whatnot. As long as the node in your area is not overloaded, you should see, from a good speed test site, about ~6200 kbps

stella

@comcast.net

Re: i like the idea...but the outcome...not so much

said by ComNetTech :

I can tell you from personal experience (working at Comcast, with our provisioning system), that Comcast over provisions all lines +10% on the DL side of things, so a 6 mbit down line is actually provisioned for 6600 kbps, to account for overhead and whatnot. As long as the node in your area is not overloaded, you should see, from a good speed test site, about ~6200 kbps
yeah you just had to add "As long as the node in your area is not overloaded" Im on a 8/768 service and i barely get 3000kbps down during peak hours. Just 2 months ago i had adelphia hsi now they over provision @6200/860 for there 6/768 service
i always received 6100kbps down 840kbps up when Adelphia was still in charge of my area... then comes Comcast they immediately lower the cap on my upload to a lousy 768kbps so i now receive between 600-720kbps UP max and my d/led speed now drops to a lousy 2000-3000kbps during peak .... i see commercials where comcast advertises there hsi as WAY FASTER THAN DSL. In my area its NOT way faster than dsl. Im only recieving 3mbps of the advertised 8mbps DOWN and my upload NEVER hits the advertised speed of 768kbps ... the only time its fast(d/led speed only upload always sucks) is really late night and early day. Peak hours is a horror show
fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3

Re: i like the idea...but the outcome...not so much

Stella, welcome again..

1) You are no longer an adelphia customer - they went bankrupt and don't exist anymore. You were with out a cable company and comcast purchased your system and made it part of theirs. Things change.

2) Comcast didn't come in and combine nodes. How silly is it to think they did. You're problems are that of the aches and pains of merging systems together. If you work on it, they will clear up with time.

Are you due some credits for your poor service during the transition? Sure. Not months of credits like many want.

But... your OLD 6/768 tier (not 6200/860 - don't count the over provisions as your speed) no longer exists. Your tier is 6/384.

How many times have you called support, and those, how many times have you not cursed at them, and how many times have you actually been patient through the period of time your area has stated there would be bumps in the road?
--
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tmc8080

join:2004-04-24
Brooklyn, NY

I want my FULL FIVE MEGABITS!!

Yeah, and another thing Verizon! I want my full 5 MEGABITS UPLOAD... none of this 3.8-4.7 megabits crap I've been seeing lately.. it should be a few hundred kilobits higher than 5, not UP TO 1.2 megabits SLOWER THAN FIVE!! What up with that?!
iotastorm

join:2006-01-24
Florissant, MO

If you count that overhead you'll find the "missing" BW

Speed test sites usually only take into account the 'cooked data'. The data thats been transmitted up/down the line without all the routing/destination/checksum/etc information.
It's like sending a letter to someone, you don't care about the envelope its being sent in, the receiver doesn't care about the envelope. (Raw Data)
It matters to the people that move the letter/data around and counts during the transfers to/from the speed test sites.
or should the speed test sites be held accountable for leaving the routing/destination/checksum/etc information out of the equation?
jordanair

join:2000-08-15
Saint Louis, MO

Re: If you count that overhead you'll find the "missing" BW

You guys can for get that you will never be guaranteed a exact speed for DSl .. limitation on the copper will limit it.. I know fro a fact you can provision a incremental speeds . I hear somuch speculatin on this site it amazing... now I agree the up chould not be sue like I it is , but i know in my company the garantedd is always like the following fst = 384k - 1.5m, 1.5-3.0M and 3.0 -6.0M...I am a DSL tech and whan I build a DSL circuit those are my options... if I try to build one with a range the line cannot handle the cust will have intermittent sync issues all day long period!!!. now Cable I have no clue on that I would say they maybe in more of a position to do guaranteed speed because distance is not usually a issue with cable especially if on a hybrid system...I hear the word over- provisioning alot on this site and wonder where you folks get your information from. I would say that in cases where the copper is in exceptiongly good shape you may get some exceptional speeds...Now if we were talking about analog data circuits then I would agree they can be what we call Mal-ajusted to satify the customer which still has it's risk when adjusting a circuit outside it tolerance ranges...I think this will all bee a moot point because copper is expensive to maintain and @ one point the telcos will move as far away from it as possible ideally to elinanate it altogether where possible.. it's just each one willhave a different approach to it. asi in Verizon with Fios more agressive that ATT, but Att will be in a position to to go all the way incrementally though...

Alex G Bell

join:2002-07-02
Boston, MA

1 edit

Promises, Promises . . .

I have a friend who works for Verizon. He boasts that he faithfully puts in "up to eight hours of work" every day.


Kylemaul
Lovin' My Firefox
Premium
join:2001-03-30
North Port, FL

Shiiiiiyit! Just uncap everyone and be done with it.

What You Can Pull Is What You Get.
(WYPIWYG)
linux_lex

join:2007-01-07
Waterbury, CT

i hope they crack down on my area

These are my everyday speeds from COMCAST im on the 8/768 service

defconmatrix

join:2007-02-12
Eugene, OR

Re: i hope they crack down on my area

Comcast speed tests using the same tool. And I PAY for 8Mbps. Comcast admitted tonight what the problem is and these figure will prove all my tests and what Comcast rep CURTIS said are substantiated.
My location is Eugene Oregon and here are the results to:

Megapath SF 6771/684
Speakeasy SF 7381/676
Linkline LA 4659/571
Sprint FW-TX 2405/427
Net Access NJ 2001/482

My tests proved there is a problem (traceroutes confirm this) with the old AT&T network that Comcast owns. While they can give you good speeds to sites located in local datacenters, their old backbone which I was told is over 10 years old cannot handle the traffic. Yes, they are working on it. In fact, they have been working on it for a long time and have no ETA when the network will have been totally rebuilt.

Point is, comcast knows they have a bottleneck. They have no motivation to fix it as that would only increase the bandwidth that strains the network. Comcast is lying by errors of omission (non disclosure of their failing network conditions). If you are paying for high speed with them you are letting the money in your bank account go high speed into the Comcast account.

My recommendation here in the U.S. is a national class action lawsuit against Comcast. Then watch the Comcast attorneys put a spin on this corruption.

Let me also qualify my remarks here. I was a sys admin with companies like EarthLink, HostPro and others. I watched as companies like Sprint, MCI, UUnet and Level3 grew from nothing to what they became in helping connect the world. And I know when a network is running on old wire and old routers. AT&T's lines now owned and managed by Comcast (which a traceroute will show you run through) is crap being sold as prime rib.

Never trust a tech who says "I ping'd your modem and everything comes back fine. Login from a box outside your own home network and do a traceroute. Compare hops. They aren't the same which makes the tech's expert diagnosis pure garbage, like their national backbone.

Mike Reno

aurgathor

join:2002-12-01
Lynnwood, WA
kudos:1
Reviews:
·Frontier Communi..

up to "up to"

The problem I see with "up to" that this a good excuse for crappy service. I think most people can understand that it's difficult to guarantee speeds (actual DTR) but when an 8 Mbps service is never more than 2 - 3 Mbps, I'd get irritated, too.

They either need spell out that 8 Mbps is a sync speed and the actual rate can vary from 0 to 8 Mbps, or make a more realistic claim for their speed. They know very well that they can sell the same service for more if it's up to 8 Mbps vs., for example, an up to 3 Mbps service; or customers who would otherwise would go with a lower speed DSL will choose their cable.

Same thing with "unlimited" -- either spell out that unlimited means unlimited connection time, but not unlimited data transfer, or stop using it if the service is not truly unlimited.

Luckily, I'm with Verizon (a wimpy 1.5/384 due to loop length ) and my actual rates are usually within 25% of the advertised rate, and as far as I know, unlimited really means unlimited.

Noah Vail
Son made my Avatar
Premium
join:2004-12-10
Lorton, VA
kudos:1
Reviews:
·Bright House
·Sprint Mobile Br..

Some ISP's really do put up.

Allow me to shill for Tampa Bay Brighthouse for a moment.

Their ul/dl rates are right about where they promise. I have frequently seen bursts 1-2Mb over posted speeds. I haven't seen them cap, throttle or packet shape in any way.

Actually Verizon FiOS has been as advertised here also. Their DSL service can be a real headache, but I wouldn't call it fraudulent. There's a lot of old copper in the ground. BH ripped out everything left by AT&T and TSI, which explains their consistent high quality.

Even EVDO is mostly pretty good. The reception is more hit than miss and some places really rock with the A standard.

HSDPA, however.....I keep hearing how it'd deployed here and borrow my friends HSDPA card and can't find anywhere in Tampa where I can get over (EDGE CDMA UMTS whatever) speeds.

Sprintel deployed wireless SOMETHING. Their maps show coverage without being clear on what technology is deployed.

It DOES tic me off how I can't get BH over 7Mb unless I buy digital cable or pay business rates which amount to the same thing. But at least they don't lie about it, just earn my everlasting irritation.

NV
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WyckedKnight
We the corporations by the corporations

join:2004-07-12
Van Nuys, CA

Re: Some ISP's really do put up.

Isn't the article from a Australia news agency?

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