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Fairpoint's Top Secret Improvement Plan
To be reviewed by the same regulators who failed the first time...
by Karl Bode 02:24PM Tuesday Apr 21 2009
As Fairpoint continues to struggle with taking ownership of Verizon's Maine, New Hampshire and Vermont DSL and landline networks, regulators have been pushing the carrier for a detailed timeline of planned improvements. Facing massive work backlogs of 40% and customers who sometimes spend hours on hold without ever reaching a human being, Fairpoint has announced a ten week plan to get things back on track.

The only problem? The company isn't letting the public see any part of the plan or how well they adhere to it. Regulators will of course see Fairpoint's self-administered plan, though one could easily wonder if their judgment has improved. Keep in mind these are the same regulators who rushed to approve the $2.3 billion deal last year against the warnings of consumer advocates, employees, unions and analysts. From the New Hampshire Union Leader:
quote:
In a filing with the New Hamsphire Public Utilities Commission, FairPoint said the information is either a trade secret or information related to competitive services, which is protected under state law. The PUC gets the data; the public doesn't. "We consider it to be competitive information, market information, that we don't want our competitors to know about," said FairPoint spokesman Jill Wurm.
Fairpoint might have better luck putting those efforts toward protecting employee data, after the carrier announced this week they misplaced the personal info of some 4,400 employees. Competitors don't really need the data to target Fairpoint. Time Warner Cable is already running local ads (see user submitted pic) aimed at annoyed customers. Obviously some data shouldn't be made public, but it doesn't make sense to not share concrete evidence of your progress with your own customers, given it could compel them to stick around.

Regardless, remember that Verizon was the big winner here. The baby bell used a sophisticated financial maneuver known as a Reverse Morris Trust to dump a significant amount of debt on Fairpoint, grab about $600 million in tax writeoffs, and sell networks in three largely rural states they had absolutely no interest in upgrading.

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KraziJoe

join:2006-09-08
Limington, ME

Hmmmm.

So now is not a good time to get a job from them?
Expand your moderator at work

DarkLogix
Texan and Proud
Premium
join:2008-10-23
Baytown, TX
kudos:3

Double Top Secret

You need Level 5 or higher clearance to see this info

battleop

join:2005-09-28
00000

More like

The company isn't letting the public their competitors see any part of the plan or how well they adhere to it.

cableties
Premium
join:2005-01-27

Its all about top secret...

PUDDIN!

(If you're a FailPoint employee, you'll get it)
--
Weeeeeeee!
GenBlood

join:2005-04-14
Nashua, NH

So .. the plan is ??? NONE ....

Right now they are just stalling ... They have
no plans and if they did they aren't going to
tell the public at large ...

They don't want to be called to the mat on
promises they didn't meet. They are basically
stalling for 10 weeks and when that comes and
goes. They have another more intense 10 or 15
week plan to resolve the last plan ... an so ..
an so ... you get the point ...

no plan IMHO ....

S_engineer
Premium
join:2007-05-16
Chicago, IL

Re: So .. the plan is ??? NONE ....

said by GenBlood:

Right now they are just stalling ... They have
no plans and if they did they aren't going to
tell the public at large ...

They don't want to be called to the mat on
promises they didn't meet. They are basically
stalling for 10 weeks and when that comes and
goes. They have another more intense 10 or 15
week plan to resolve the last plan ... an so ..
an so ... you get the point ...

no plan IMHO ....
Sounds kind of like the Geitner plan...
plenty of words...little substance!
voiptop

join:2009-02-06
Ya, no plan, delay one's answer
--
My site »voip-top.com
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Union? HA

A quote on this is coming from a Union? LOL! Should have guessed that one. Especially with them trying to get laws to protect their $76+ an hour jobs from importing cars.

Time to get rid of the Unions.

S_engineer
Premium
join:2007-05-16
Chicago, IL

Re: Union? HA

said by hottboiinnc:

A quote on this is coming from a Union? LOL! Should have guessed that one. Especially with them trying to get laws to protect their $76+ an hour jobs from importing cars.

Time to get rid of the Unions.
yes...because the last administrations delegation of manufacturing to China worked out soooooo well.
How much is management making an hour and just what are they doing to protect it?.
They're outsourcing costing America even more. With China manipulating the Yuan, it subsidizes there own manufacturing and kills ours. Then, they turn around and buy our debt putting us even further in the hole.
And please don't forget the work benefits the you, even as a non-union employee enjoy, were put in place by Unions!
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: Union? HA

Safety by union companies? LOL You must not have worked for the largest home improvement companies in the World. Where safety is below profits.

Also if more and more people where non-union you wouldnt see people losing their jobs. Take a look at the ToledoBlade.com and see how many union employees have been laid off because they're greedy assholes. they refuse to take a 10% paycut and look at them now and see how many more will be laid off and replaced by full automated trash trucks. 1/3rd the worforce will be replaced with 1 truck and 1 driver. And look at how many police officers will be laid off and replaced by redlight cameras since those seem to be the only "union" promoted device that keeps you safe on the road.

GOtta love those union employees huh? Especially when they're the ones to blame for their injuries and costing my city more than a million a year in workers comp. claims.

S_engineer
Premium
join:2007-05-16
Chicago, IL

Re: Union? HA

So your brilliant answer is for all employees to take paycuts every time management needs to reduce costs?
Not to mention the reduced tax reciepts from income from higher paying scales. So now you have everybody (not management, because we all know they're not greedy) working at minimum wage and paying virtual no income tax. Just how are you going to fund the government?

Quit taking bullitpoints from individuals that don't care what theyt're talking about. Find adults with a passion to make lives better. Once you understand that employee benefits are a direct result of collective bargaining or the threat from it, you'll begin to understand how those gains began to be rescinded over the past 40 some years. And how some are trying to maintain whats left!
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: Union? HA

it's called you get paid on how much you work and what your job is worth. Not making $76 per hour for putting a sticker on a door or other item of such. The same as union employees that sit in a call center. Very hard work huh?

And yes, why should anyone make more than what their job is valued at? Why should they get free healthcare? they shouldn't. They should have to pay into it just like everyone else.
Kirby Smith

join:2001-01-26
Derry, NH

1 recommendation

The Manchester Union Leader is New Hampshire's largest newspaper, and the word Union refers to the Union of States (cf Confederacy of States), not a union of employees.

kirby
donh

join:2006-11-27
Jackson, WY

too busy

I am sure they are too busy applying for bail out money so they can give huge bonuses to top management.

Don