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Fairpoint Ordered To Pay Customer Rebates In Maine
$1.72 a line per month for 12 months
by Karl Bode 04:37PM Tuesday Feb 09 2010 Tipped by zed2608 See Profile
A significant number of Fairpoint customers are owed refunds for some fairly horrific stretches of service last year, as the company struggled to integrate Verizon's New England DSL and landline networks (and more importantly, $2.3 billion in Verizon debt from the deal). At points, Fairpoint couldn't even answer the phone or provide working 911 service -- much less provide a good voice or data connection. While Fairpoint had funds for a marketing makeover and to lobby against rural broadband improvement projects in Maine, the company has fought providing consumer refunds. Today Fairpoint was forced to settle with Maine after they took their opposition to court. The Judge included a touch of snark in his ruling:
quote:
At a hearing today in Manhattan, U.S. Bankruptcy Judge Burton Lifland ruled that FairPoint could begin making payments, after court-ordered mediation resulted in the settlement. The deal must still be approved by the Maine Public Utilities Commission. "Anytime you want to come back and litigate, I'm prepared to," Lifland said, noting that the settlement will be only partially implemented. "You will get a swift response."
According to the Associated Press, Fairpoint will begin paying the rebates in March, and will be paying out more than $8 million back to consumers. Your cut of that may not impress you much, however. Fairpoint will be paying consumers back $1.72 per line, per month -- for 12 months. Feel better, Fairpoint customers?

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grydlok

join:2004-01-06
Richmond, VA

blah

what a joke.

FFH5
Premium
join:2002-03-03
Tavistock NJ
kudos:5

Re: blah

All the lawyers involved in this probably billed out about $20 million in fees. The winners and undefeated champions once again..
zed2608
Premium
join:2007-09-30
Cleveland, TN
kudos:1

will it go chapter 7

who wants to bet fairpoint goes chapter 7

Harddrive
Proud American and Infidel since 1968.
Premium
join:2000-09-20
DFW
kudos:2

this company...

outright stinks. why anyone in Northern New England would turn to them for any kind of service is beyond me. god help you if that's all you can get in your area. this company has lied, cheated and other things ( »Should Fairpoint Really Be Giving Broadband Advice? ). they don't provide the services that they have promised. they take the money and run rather than putting it back into meeting their contractual agreements with the States they are the LEC for.

some telco company (AT&T) will get this area very cheaply in the very near future when Fairpoint get it taken away from them or just walks away from their losing battle.

its called customer service. Fairpoint just doesn't get it.
--
I've come here to chew bubblegum and kick ass and i'm all outta bubblegum.

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4

Guess whos going to be getting

A new line item unfee on their bills?

doctorwho1

@comcast.net

fairpoints

I dont understand how all of a sudden the inherited from verizon telephone system could all of a sudden fall apart and peoples 911 and dial tone and everything else falls apart.

sure this little company is a mess but come on they didnt leavebehind their back office support systems or something?

I am also at a total loss as to why this little company MUST provide all this broadband stuff when Verizon didnt do it? they got all sorts of tax rebates and stuff yet they didnt do it.

i love fast internet but its certainly not a fundamental right.
NyNexit

join:2009-11-01
Huntington, NY

Re: fairpoints

It makes you wonder why on earth someone would willing buy into this declining obsolete business?

cork1958
Cork
Premium
join:2000-02-26

Re: fairpoints

said by NyNexit:

It makes you wonder why on earth someone would willing buy into this declining obsolete business?
Mainly due to lack of choice, or no choice.

Why is it obsolete? Not everyone lives in New York or California.
--
The Firefox alternative.
»www.mozilla.org/projects/seamonkey/
bac522

join:2003-08-04
Manchester, NH

Re: fairpoints

Obsolete??? Love shorted sighted comments...if done right, ADSL2 can provide very competitive bandwidth rates on this suppose "Obsolete" network!
jadziedzic
Premium
join:2005-12-12
Nashua, NH
Verizon had numerous different back-end systems which were consolidated into a few after the cut-over from Verizon's systems. All new software, minimal testing - no surprise that things were a mess for months after cut-over.

One of FairPoint's arguments for why the PUCs should approve the sale was that FP promised to expand broadband (DSL) to all customers within a certain time frame. Verizon had no interest in doing so, and had skimped on maintenance of the copper plant over the years.

said by doctorwho1 :

I dont understand how all of a sudden the inherited from verizon telephone system could all of a sudden fall apart and peoples 911 and dial tone and everything else falls apart.

sure this little company is a mess but come on they didnt leavebehind their back office support systems or something?

I am also at a total loss as to why this little company MUST provide all this broadband stuff when Verizon didnt do it? they got all sorts of tax rebates and stuff yet they didnt do it.

i love fast internet but its certainly not a fundamental right.
El Gaupo
Premium
join:2006-07-15
Buckhorn, NM

Att next

This this the fast track Att is on
lesopp

join:2001-06-27
Land O Lakes, FL

Victim of the Economy

I would wager Fairpoint has seen revenue declines consistent with regional employment declines, thus meeting all obligations is not possible. Had the party with a solid lock on government control done something to improve the economic condition for all, instead of just their cronies, one could argue this may not have happened.