Fairpoint Struggling With Order Backlog Posts 4Q loss, suspends quarterly dividend... Telephony Online reports that Fairpoint, who recently acquired Verizon's Maine, New Hampshire, and Vermont DSL and landline networks, has largely resolved the e-mail problems we told you about last month. However, Fairpoint is still apparently struggling with a backlog of work orders. When the company officially brought Verizon’s network onto its own back office systems on February 9, they had 24,000 open work orders -- 40% of which have yet to be completed. The company says they also missed installation due dates on 14% of new orders. According to the Associated Press, the carrier posted a fourth quarter loss of $76.1 million, or 85 cents per share.
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 |  | | |  hawk82
join:2001-04-26
Oakland, ME
 ·Verizon Online DSL
| said by erikthebean:As working for a CLEC right now dealing with FairPoint...well its Horrible...all of their Databases are screwed up when you try to look something up in one town it is saying the rate center is located in another town.. None of the orders are getting processed in a timely fashion. Tell me about it. I also do contract work for a CLEC in this state. I basically have done 0 installs since middle of January. A few have started to trickle in, in the last week. Sucks too, because the CLEC can't tell whether the circuit really was provisioned on the due date. They don't have access to a FP database. They go by FP's word whether the circuit is provisioned or not. Half of the time it isn't. | |
| | | droobiePremium
join:2007-10-09
Bangor, ME | Re: CLEC Horror said by hawk82:Tell me about it. I also do contract work for a CLEC in this state. I just recently had a few DSL lines provisioned recently not too far from you (next county over) and they committed at the Due Date (Mar 02 for one Mar 05 for the other) and they're actually active.
I will admit I was a skeptic but they're actually active too. My crew went and did inside wiring from the NID today and tested.
I still have disdain for Fairpoint for a ton of reasons, but at least they apparently haven't screwed me this month yet. | |
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| | Loss? How does a company buy up more customers and lose money? | |
| | | | Re: Loss? When they're in, over their head? | |
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 mouseferatuToo many cats, Too many micePremium,MVM
join:2004-03-16
Im not sure
kudos:3
1 edit | This is the song that doesn't end... ...it just goes on and on, my friend.
1) My third phone line still hasn't migrated over- this work order has been outstanding (and supposedly resolved several times) since FairPoint took over from Verizon.
2) Your email may work. Mine does not.
3) The FairPoint CEO is running a wonderful commercial ad apologizing for their earlier transgressions and poor customer service. He promises to make amends, and a whole new company attitude of caring and attentive customer service is promised.
The problem is that you still have to be able to get through to Customer Service... 
I can't imagine that FairPoint will become profitable anytime soon... IMO, there are too many flaws in their whole structure, from the top down.
Edit: spelling typo.
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"Do not meddle in the affairs of dragons, for thou art crispy and good with catsup." | |
| | Reviews:
 ·WOW Internet and..
·Time Warner Cable
| Re: This is the song that doesn't end... If you wanted your email to work in the first place you would have switched over long ago when they announced the merger instead of still bitching about it. Everyone knew they would not be able to keep the username@verizon.net email address. No big surprise there. | |
| | | mouseferatuToo many cats, Too many micePremium,MVM
join:2004-03-16
Im not sure
kudos:3 | Re: This is the song that doesn't end... I did switch my email over. It did not, and does not, work.
~Arel. | |
| | | | Reviews:
·WOW Internet and..
·Time Warner Cable
| Re: This is the song that doesn't end... if you changed your email address to a 3rd party such as your own domain or Gmail and had everyone you do business with to use the new address and gave it to your friends and family you would NOT have a problem.
That's the point. You DO NOT rely on your ISP for email. Get another email address and use that instead. | |
| | | | |  sortofageekNot TroublePremium,Mod
join:2001-08-19
There & Then
kudos:13
Comcast HSI
Comcast Cable TV
Team Helix
Distributed Comput..
Linksys
| Re: This is the song that doesn't end... That sounds like a matter of opinion to me. Everyone has a right to one, but that doesn't give one license to dictate to others.
I, for one, when provided with a service, would like it to work. When it doesn't I reserve the right to request service to fix it and the right to report on this site when the company doesn't fix it.
Whether or not mouseferatu  uses gmail, yahoo, hotmail or other mail services is irrelevant here, IMO.
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Join Team Helix * I am praying for these friends . | |
|
 morboComplete Your Transaction
join:2002-01-22
00000 | this will not end well Verizon's plan is working! let Fair Point hang themselves slowly over 2-3 years then jump back in and buy the area for a song...maybe they'll even get some stimulus v3 money! | |
| |  tim_kButtons, Bows, Beamer, Shadow, KaseyPremium,VIP
join:2002-02-02
Stewartstown, PA
kudos:8
·Armstrong Zoom ..
| Re: this will not end well said by morbo:Verizon's plan is working! let Fair Point hang themselves slowly over 2-3 years then jump back in and buy the area for a song...maybe they'll even get some stimulus v3 money! Verizon doesn't want the copper plant back. I don't know who would want to buy up Fairpoint if they went under.
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RIP my babys Buttons 1/15/94-2/9/07 & Beamer 7/24/08, Buttons, Buttons video, Beamer
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| | ya see No shocker considering they are still using the same lazy techs. | |
| |  BOGBSPremium
join:2004-05-11
Saco, ME
·RoadRunner Cable
4 edits | Re: ya see said by frank3 :
No shocker considering they are still using the same lazy techs.
It has nothing to do with the techs. The back systems were/are still not functioning properly. The techs aren't getting the orders at times, and when they do, they aren't right.
If you want to blame someone, place some of it on the outsourced work of CapGemini, and FairPoint management. They took on way too much, and the PUCs/PSBs let this thing go through anyways. Horrible timing for having order troubles.
The transition had bad timing anyways. Them folks at FairPoint forget that winter is pretty stormy in NNE, and large outages/cable problems often occur this time of year. I think that they've dealt with at least 2-3 large scale storms, creating quite a bit of damage.
I like how your clouded, general stereotype, is supposedly why the problems exist. Try doing your research. I don't have 100% of the facts, but it's certainly not the fault of the techs. | |
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patcat88
join:2002-04-05
Jamaica, NY
kudos:1 | bailout Bailout in 3, 2, | |
| bac522
join:2003-08-04
Manchester, NH | $76 million... Ouch! That would be equivalent to Verizon losing $2.4 billion in the quarter! I can see it now, Fairpoint files bankruptcy, Verizon comes back in and buys them for 10 cents on the dollar with the promise of the local PUC's to foot the tab from the bankruptcy...translation "Just pass your acquisition cost onto the consumer, we'll approve it!"
Of course the local PUC's will praise Verizon as the great savior of our phone systems in northern New England! | |
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