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Fairpoint: Things Returning To Normal
Aside from that whole possible bankruptcy thing...
by Karl Bode 03:01PM Monday Jun 29 2009
Sure, Fairpoint in recent months can barely manage to answer the phone and is facing possible bankruptcy because of a heavy debt load, but that doesn't stop Fairpoint spokespeople from putting on a brave face to the local press. Fairpoint tells the local Vermont Brattleboro Reformer that call volume is returning to normal and the company is getting bills out accurately and on time. The carrier also cites a $90 million plan to deploy a "next generation network" over the next five years, which last we heard was going to be a combination of ADSL2+ and VDSL2 technology -- though it's not exactly clear where they're going to get the money.

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sonicmerlin

join:2009-05-24
Cleveland, OH
kudos:1

Lol

"Next-Generation". In other parts of the world fiber was "last generation". Yay for us.
me1212

join:2008-11-20
Pleasant Hill, MO

Re: Lol

At least they are trying, which is more than I can say for att.

Ben
Premium
join:2007-06-17
Glen Carbon, IL

Re: Lol

said by me1212:

At least they are trying, which is more than I can say for att.
No kidding.

Here, my choices are Charter Residential, and Charter Business. That's right, I can't even get 768k DSL.

OK, so I guess I could get T1 (single or bonded), but that price tag is a bit steep...

As a result, the only money AT&T gets from me is for POTS.
me1212

join:2008-11-20
Pleasant Hill, MO

1 recommendation

Re: Lol

I find it a bit humorus that a telco on the verge of doom-ish may be out doing att.

Ben
Premium
join:2007-06-17
Glen Carbon, IL

Re: Lol

said by me1212:

I find it a bit humorus that a telco on the verge of doom-ish may be out doing att.
The really funny part is that this is a town where the residents have sufficient money. The residents are more than capable of affording the service.

Here's another thing that's funny. In my county, in a smaller town (Highland, IL) that's a ways away, Verizon is the phone company. Yes, a different phone company even in the same county. Yet, no DSL there. It's also a reasonably wealthy town, filled with residents who aren't so happy with Charter and can more than afford DSL.

Awhile back, I heard something about Highland maybe wanting to build their own fiber network. I'm not sure what happened to that. Maybe Verizon spent money on suing them instead of spending that money on rolling out at least DSL if not FIOS.
me1212

join:2008-11-20
Pleasant Hill, MO

Re: Lol

Well if FTTH is that need they could always make a coop.

starw

@rcn.com
said by Ben:

said by me1212:

I find it a bit humorus that a telco on the verge of doom-ish may be out doing att.
The really funny part is that this is a town where the residents have sufficient money. The residents are more than capable of affording the service.

Here's another thing that's funny. In my county, in a smaller town (Highland, IL) that's a ways away, Verizon is the phone company. Yes, a different phone company even in the same county. Yet, no DSL there. It's also a reasonably wealthy town, filled with residents who aren't so happy with Charter and can more than afford DSL.

Awhile back, I heard something about Highland maybe wanting to build their own fiber network. I'm not sure what happened to that. Maybe Verizon spent money on suing them instead of spending that money on rolling out at least DSL if not FIOS.
verizon in illinois is being sold so dont expect any upgrade to fios or dsl there

jchambers28

join:2007-05-12
Alma, AR
Are these the same people that took over casstel in peculiar MO and are charging people close to 100 bucks for a 1.5 MBPS service they think that's a good deal.
Sammer

join:2005-12-22
Canonsburg, PA
said by sonicmerlin:

"Next-Generation".
Deja Vu, it's like 1999 all over again!
GenBlood

join:2005-04-14
Nashua, NH

Bottom line .. FairPoint needs to get their house in order .


Right now, FairPoint needs to get the billing issue fixed
and get the call centers working correctly. They also, should
take all the bonus's back and make the top people take a pay
cut.

So, I don't think FairPoint Communications is going to make
another year. FairPoint spent too much money for the network.
It's a waiting game now and we the user losses at the end ...

NOCTech75
Premium
join:2009-06-29
Marietta, GA
Reviews:
·Comcast

Things are hardly "normal"

Maybe in Vermont they are but as a reseller of former Verizon territories it's still laughable what Fairpoint is pulling:

1) Customers will change from FP to us, we'll submit a change-as-is order... and their techs run new pair.
2) Many lines during the change over were "lost." We are getting billed for them, have them on our CSR under our account... yet no engineering information. Go to open a ticket... and repair can't "find" the line. Even had a level 1 FP tech ask me what cable pair my customer was on. How in the hell should i know? We don't keep up with that.
3) Do dispatches and tickets are being closed without a call back.
4) Account rep spending more time on the plane then actually getting back to us when the repair department butchers something.
erikthebean

join:2007-06-25
Manchester, NH

Re: Things are hardly "normal"

That sucks...heads up fairpoint has stopped doing resale to resale conversions. Their system cannot support it. My company is having issues taking resale from other CLEC's so instead of doing resale conversions were just ordering new resale lines. Kinda sucks..

NOCTech75
Premium
join:2009-06-29
Marietta, GA
That's bizarre, I don't get it.... you are only making a logical change. You take one resellers info and replace it with another one, it ain't rocket science.