1 edit | On hold with them now Spoke to 2 people that had difficulty speaking english, then a woman, now on hold another 33 minutes more waiting to find out why I was billed for services never installed. | |
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 |  JeepMattC'mon the UPremium
join:2001-12-28
Wilmington, DE
kudos:2 | We all know about this... We all know about the billing issues - how about getting them to admit TO THE TECHNICAL ISSUES AS WELL!
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"ONE team - ONE city - ONE dream!!" | |
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| |  JAAuldeWeb DeveloperPremium,MVM
join:2001-05-09
Hagerstown, MD
kudos:3
1 edit | Re: We all know about this... said by JeepMatt:We all know about the billing issues - how about getting them to admit TO THE TECHNICAL ISSUES AS WELL! I have had very few technical issues with VOL over the past few years (though admittedly, when I do, the tech support is generally a frustrating experience). But it is their billing systems which have caused me immense headaches and much lost time. My worst one took about 7 months of constant calling and emailing to get it straight. | |
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| | Just wondering.... how many of these 'errors' are in the company's favor? Could this be a clue to why it takes so long to be corrected?-Just a thought.... | |
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| lesopp
join:2001-06-27
Land O Lakes, FL | Re: Just wondering.... Probably all of them. While I don't have FIOS I do have their phone service and I've made my fair share of calls over their billing scams "errors". That's one of the reasons I won't use FIOS.
Just a couple of months ago a new charge appeared on my phone bill. A new plan that allegedly lowers your local toll calling costs. Something I never ordered.
They had charged me $1.60 for the plan ($1.00 for the current month and $.60 prorated for the previous month) They were polite but had to pass me off to another department where I had to again explain I didn't order the plan. Then I had to wait while they contacted a third department. The second person came back on the phone and said $1.15 had been removed from my bill. I had to actually speak to a supervisor and threaten to sign up for Bright House Networks phone service to receive full credit of $1.60.
Not that the $1.60 would break me but I don't believe in plans where there is a plan charge in addition to usage. I also have the aversion to paying for something which I never ordered.
They are shameless, I wonder how much they make since many people don't really pay close attention to their phone bills and let things like this pass. | |
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|  hopeflickerCapitalism breeds greedPremium
join:2003-04-03
Long Beach, CA
kudos:1 | racial stereotyping? | |
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| RhanlavDook?
join:2005-01-28
Jacksonville, FL | Would this be a bad time to mention »icanhascheezburger.com/ ?
That site is full of stuff like that, but about cats. Why? Because cats are funny. | |
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|  Sh0rDPremium
join:2002-09-17
Arlington, TN | Tired of people blaming that everything is racist. Ignore it if it bothers you. | |
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| | | Racial...LOL. GET A LIFE x544348 | |
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|  KrKHeavy Artillery For The Little GuyPremium
join:2000-01-17
Tulsa, OK | Where's the racism? Against what? Midwesterners? | |
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| | | Someday people will learn that crying racism on minor and questionable instances like this is more likely to breed racism than fix it? People are way too easily offended anymore. Things that one person perceives to be racially motivated, especially something that's supposed to be humorous, are usually just misinterpreted. Racism will go away faster if people stop throwing that tired worn out card everytime they get their shorts in a bunch over a joke that they dont get. | |
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| |  morboComplete Your Transaction
join:2002-01-22
00000
1 edit | Re: Racist caption on pic i agree.
you f'in racist.
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|  N3OGHYo Soy Col. "Bat" GuanoPremium
join:2003-11-11
Philly burbs
kudos:1 | I take umbrage with your righteous indignation.
I know people of all racial backgrounds that speak like that.
They're all equally annoying..
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Petty people are disproportionably corrupted by petty power… | |
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| | | Dude I saw a black guy getting arrested the other day.
RACISM!!!!!!!!!! | |
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| DolganPremium
join:2005-10-01
Sun Prairie, WI Reviews:
 ·Charter
| Re: LOL! Gee... I would agree that whomever they are currently using for their software programming are bumbling idiots. It is not only the FIOS billing system that is affected, but many systems used by various departments. It is just not in the budget to have quality people working on the tools needed for their employees to give quality service. | |
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amejr999EricPremium
join:2001-01-13
Fair Lawn, NJ | $$$$ At a minimum, this is costing VZ a ton of money. They screwed up my last order so badly that after a BPU complaint, I asked for and they gave without hesitation 6 months credit for my entire triple play (about $800 or so worth) | |
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| | | Re: I must be the only one has fios even been out here on long island for that long? | |
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| |  JeffreyWilpon please sell the MetsPremium
join:2002-12-24
Long Island
kudos:3
 ·Vonage
·Optimum Online
| Re: I must be the only one said by majortom1029:has fios even been out here on long island for that long? Yes, in very late 2004 Fios Internet was offered in the Syosset/Woodbury/Jericho area.
FiosTV came over a year later.
--
"When you get lost in your imaginatory vagueness, your foresight becomes a nimble vagrant."
[Ramblings] [RIP Millie 1993-2006]
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 seaquakePremium,MVM
join:2001-03-23
Millersville, MD | Sigh On the phone with "Mr. Lee" right now trying to set up another 2-year contract to reduce my monthly fee. Now I'm on hold. I have no clue what the problem is. This is terrible. | |
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| amejr999EricPremium
join:2001-01-13
Fair Lawn, NJ | Re: Sigh Anyone else notice that Verizon is the only company I've seen to have their CSR's call themselves Mr./Ms. XYX? It's kind of bizarre. | |
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| | Reviews:
·WOW Internet and..
| Re: Sigh i've had TWC and Sprint do that. I don't call them Mr./Ms. I call them by what ever name they say after it LOL normally get corrected but I only do it because they don't call me by the right name. Also i've had it done with the former SBC Ohio before. | |
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morboComplete Your Transaction
join:2002-01-22
00000 | no mo money perhaps verizon spent all their money on fiber. now, no money for billing. theory. | |
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Reviews:
 ·Verizon FiOS
| they sucked before, they suck now, will suck in the future I'm afraid I had started thinking Verizon was no longer "evil" because they were deploying fios - it's obvious this is fallicious thinking.
deployment of fios doesn't change the fact Verizon is still part of a monopoly/duopoly market. It's clear they want to make a good impression with fios and have the service work well and have the installs go well. However, at the end of the day, all the things they suck at, because they don't care and they don't have to care, they are going to continue to suck at until they have meaningful competition. which I am thinking will be in 15 or 20 years (maybe). | |
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| | | Re: they sucked before, they suck now, will suck in the future said by nasadude:meaningful competition. which I am thinking will be in 15 or 20 years (maybe). Nah, it'll be AT&T-izon by then | |
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| | | They have competition, here on long island cablevision is giving them a lot of competition. | |
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|  NoVA_CoxUserStand back from the cage -- The RF bitesPremium
join:2004-07-06
Alexandria, VA
4 edits | said by nasadude: ... deployment of fios doesn't change the fact Verizon is still part of a monopoly/duopoly market. ... However, at the end of the day, all the things they suck at, because they don't care and they don't have to care, they are going to continue to suck at until they have meaningful competition. Well said!
It always amazes me how potential broadband customers -- usually looking for "greener grass across the fence" -- think that a new product (FIOS) will magically change a company's corporate culture and somehow insulate them from all of the maladies and customer dissatisfiers inherent in ILEC service.
Don't get me wrong, if FIOS was available to me I'd no doubt "take it out for a test drive" myself ... but I would also fully expect the same sorts of issues to arise which three years ago drove me from Verizon to my cableco for phone service. (a move I've never regretted) | |
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 tapeloopNot bad at all, really.Premium
join:2004-06-27
Airstrip One
kudos:1 | just axe 'em Simple! All Verizon has to do is be more like Sprint and axe those pesky customers calling in to get their bills fixed.
Billing problems solved, and more bandwidth for everyone else. 
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I cannot stand demagoguery. If you disagree with my stance, you're a blithering twit. You're not a twit, are you? | |
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| | two word explanation: telephone company | |
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 HarleyYacYacoPremium
join:2001-10-13
Allendale, NJ
kudos:1
·Optimum Online
·Verizon FiOS
| I may be a goner ! Hi,
I have had Fios TV for about 7 months. Every month I call and it takes about 1 hour each month to fix the discount.
If it happens again and I don't get what I want, their Equipment will be in a plastic tub on my Front Porch....waiting for pick up....VZ Do you here me now ????
THx
Lee
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"I Don't feel Tardy"
"When Clinton Lied , All that was left was a stained dress.
When Bush lied ,all that was left was 3000 + less US Soldiers.. | |
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bobytt
join:2007-07-17
Miami Beach, FL | ill spend 2 hours per month TRUST ME is worth to spend this 1 hour and to have those speeds.... | |
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| | But people still flock to'em SUCKERS It's amazing what people will put up with. VZ has a low key stance with pissy customer service (about as bad if not worse then Sprint and Commcast) but people still flock like sheep to pay for the service. Maybe it's VZ's turn to get the bad press for pissing off it's customers but the idiots will cry about it but that's all. If people started dumping the service, they may wake up and plug the leaks.. Till then, pay your bill and shut up.  | |
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| HarleyYacYacoPremium
join:2001-10-13
Allendale, NJ
kudos:1 | Re: But people still flock to'em SUCKERS Ouch  LOL | |
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 viperpa33sWhy Me?Premium
join:2002-12-20
Bradenton, FL
1 edit | Some worse than others Any company is going to have bad customer service, some worse than others. It's also how much limelight the company gets from that bad customer service. Some companies will have bad customer service but it will never see the light of day in the news.
Ex: Even though Brighthouse is more like a reseller, it probably has it's share of problems but you will never hear about it cause the company is not as popular as Verizon. | |
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 cdruGo ColtsPremium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:5
·Frontier FiOS
| Weird billing issue July was my first month on Fios TV and I was suppose to be getting HBO+the Movie Package for $20/month. At the beginning of August I receive my first bill and it doesn't have the combined price. So I call up and was informed that the combo package was no longer available but she would give me a one-time credit that would equate to 6-months of the discount. I wasn't happy, but it was obvious that arguing wasn't going to get anywhere.
Flash forward to this month. I receive a notice in the mail that I have a $14x.xx bill outstanding. Oops. The bill got put under some paperwork and I honestly forgot about it. But why is it $14x? I should have had nearly a $50 credit on it. Doesn't look like they applied the credit. I guess I'll just wait for the actual bill and check and see.
Except I never receive a bill. But I do notice a 14x.xx charge on my credit card, one I never setup for FiOS TV but use for my FiOS data line. While the money comes out of the same account as what I would have paid with, I'm not real happy with Verizon dipping into my account like that. | |
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|  birdfeedrPremium,MVM
join:2001-08-11
Warwick, RI
kudos:5 | Re: Weird billing issue said by cdru:But I do notice a 14x.xx charge on my credit card, one I never setup for FiOS TV but use for my FiOS data line. While the money comes out of the same account as what I would have paid with, I'm not real happy with Verizon dipping into my account like that. You want them to send you a bill for the TV, but put the HSI on your credit card?
Good luck. | |
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| | HarleyYacYacoPremium
join:2001-10-13
Allendale, NJ
kudos:1 | Re: Weird billing issue Hi,
Had similar problem .I had to cancel the credit card to get them to stop.
Lee | |
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| | cdruGo ColtsPremium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:5 | They did the first month. | |
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| |  Similar issues in wholesale billing.
Now this was 5-7 years ago I figured they have this all figured out now. I really hope Verizon gets their act together!!
Out of curiosity are these bills being generated in Temple Terrace, Florida (small city close to Tampa)?
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"We drive into the future using only our rearview mirror." Marshall McLuhan | |
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Reviews:
·Verizon FiOS
| Me Too A few days ago, I thought I'd take 10 minutes and call Verizon billing to "renew" my FiOS agreement. I didn't want to get charged the monthly fee, when my 1-yr. agreement runs out next month. All seemed fine and I agreed to a 2-yr commitment. I'm all set. I'm happy.
Within seconds I got an email from Verizon saying I must log on to some Verizon link to "verify" the agreement or it would revert to the month-to-month charge. Here's where the problems started. Couldn't gain access to the site.
Long story, short.
I spent a total of approx 8 hours over a 3 day period with Verizon just so I could renew my billing commitment.
As it has evolved, they said to just leave things like they are for now and when I get my next bill, if it is wrong, call them back.
No one could tell me if my 2-yr commitment was in the system, or why I couldn't reach the verification link.
Just wait an see...  | |
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| |  FIOS Verizon salespeople came to my door today
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Racist caption on pic
