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story category FiOS HD Set Top Shortage
Motorola cites strong demand, Cox also impacted
(old news - 12:03PM Wednesday Feb 20 2008)
tags: Video · Fiber · business · hardware · Verizon FIOS · Cox HSI
We were the first to report earlier this month that Verizon was facing a shortage of high-definition set tops. The Wall Street Journal indicates they're not alone, with Cox also being impacted by a level of Motorola high-definition set top production that isn't meeting demand. Verizon says the demand was at the high-range of demand predictions they handed Motorola. Motorola had this to say:
A Motorola spokeswoman confirmed that demand for the HD set-top box was "extremely strong and has exceeded expectations.
Click for full size
We are pleased with this positive response and we are working closely with our suppliers to ensure that we meet the needs of our customers as quickly as possible."
As we originally reported, many customers eager to get new HD set tops from Verizon will be forced to wait until around March 10, according to company technicians. The Wall Street Journal says Cox is being a little less forthcoming about the details of their shortage.

Related:
  1. Verizon Bringing Internet Video To FiOS TV
  2. Verizon Laughs Off DOCSIS 3.0
  3. Verizon FiOS Remote DVR Scheduling Beta
  4. Cox Gears Up for Multi-Room DVR
  5. Cox Multi-Room DVR Looms
  6. Verizon Working On FiOS Place Shifting
  7. Verizon: LTE iPhone 'Apple's Decision'
  8. What Network Neutrality Is REALLY About
Forums » FiOS HD Set Top Shortage
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Post a:
amungus
Premium
join:2004-11-26
America
clubs:

it's true

I'll vouch for Cox being shorthanded...
was at the local office the other day and heard the guy next to me be told "we're out" of DVRs... Needless to say, the guy was disappointed... Guess I'm glad to have one already

Guess this shortage kind of proves people kind of like these magic time machine boxes, even if they aren't shiny "tivos"

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ

Re: it's true

said by amungus See Profile :

I'll vouch for Cox being shorthanded...
was at the local office the other day and heard the guy next to me be told "we're out" of DVRs... Needless to say, the guy was disappointed... Guess I'm glad to have one already

Guess this shortage kind of proves people kind of like these magic time machine boxes, even if they aren't shiny "tivos"
tivo is waaaaaaay overrated. *yawn*
--
You can never be too rich, too thin or have too much Bandwidth

JasonJ75

@gmu.edu

For you maybe

But for the rest of us who tired of their Vz DVRs missing recordings or outright deleting the entire hard drive on a whim...TiVo has been a godsend, loss of On-Demand and all.

Clunky interface...fine...Screw with my LOST and you're out the door!

viola39
VIP
join:2001-12-06
Huntington Station, NY

Ask the Techs

I recently ordered Verizon FiOS TV service. I was only given the option for a standard box, even though I needed an HD.

When the tech arrived, I asked if he had one available and he did. Score one for me!!
Gilitar

join:2000-11-20
Mobile, AL

Verizon should choose more than one vendor.

By limiting yourself to one vendor you open yourself up to stuff like this. They need more than one box manufacturer to ensure supply is sufficient.

GOLFnSUN
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast

Re: Verizon should choose more than one vendor.

said by Gilitar See Profile :

By limiting yourself to one vendor you open yourself up to stuff like this. They need more than one box manufacturer to ensure supply is sufficient.
That is the way to solve the problem. Obviously, Motorola, which lately can't do anything right, has problems building and supplying these sets to all the ISPs. The only solution is to give contracts to other builders. I am sure they can ramp up factories in China pretty quickly if several ISPs give contracts to other companies.
--
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tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
·Comcast

Re: Verizon should choose more than one vendor.

said by GOLFnSUN See Profile :

That is the way to solve the problem. Obviously, Motorola, which lately can't do anything right, has problems building and supplying these sets to all the ISPs. The only solution is to give contracts to other builders. I am sure they can ramp up factories in China pretty quickly if several ISPs give contracts to other companies.
Don't think this was a Motorola problem, more a Verizon/cox not placing an order far enough ahead.
If you anticipate the need (driven by there own advertisements) for a "Boatload" (this scales far above the the usual forklift or truckload upgrade) you need to place a firm order with the Mfg.
Motorola isn't in the position to build/warehouse millions of units, and sit on them hoping someone will place a big order.
It's a side effect of lower margins/just in time Mfg strategies .. sometimes it's not just in time.
ajwees41
Premium
join:2002-05-10
Omaha, NE
·Cox HSI

said by GOLFnSUN See Profile :

said by Gilitar See Profile :

By limiting yourself to one vendor you open yourself up to stuff like this. They need more than one box manufacturer to ensure supply is sufficient.
That is the way to solve the problem. Obviously, Motorola, which lately can't do anything right, has problems building and supplying these sets to all the ISPs. The only solution is to give contracts to other builders. I am sure they can ramp up factories in China pretty quickly if several ISPs give contracts to other companies.
Why you talking about ISP when they don't offer TV?

GOLFnSUN
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast

Re: Verizon should choose more than one vendor.

said by ajwees41 See Profile :

said by GOLFnSUN See Profile :

said by Gilitar See Profile :

By limiting yourself to one vendor you open yourself up to stuff like this. They need more than one box manufacturer to ensure supply is sufficient.
That is the way to solve the problem. Obviously, Motorola, which lately can't do anything right, has problems building and supplying these sets to all the ISPs. The only solution is to give contracts to other builders. I am sure they can ramp up factories in China pretty quickly if several ISPs give contracts to other companies.
Why you talking about ISP when they don't offer TV?
Haven't you heard? ISPs and Cable TV and telcos are one and the same in the great TV/Data convergence.
--
My BLOG .. .. Internet News .. .. My Web Page
ajwees41
Premium
join:2002-05-10
Omaha, NE
·Cox HSI

Re: Verizon should choose more than one vendor.

said by GOLFnSUN See Profile :

Haven't you heard? ISPs and Cable TV and telcos are one and the same in the great TV/Data convergence.
Does AOL or MSN provide TV, or Phone I don't think so.
fiberguy
My views are my own.
Premium
join:2005-05-20

Re: Verizon should choose more than one vendor.

Get over it... it was a slip.
ajwees41
Premium
join:2002-05-10
Omaha, NE
·Cox HSI

said by Gilitar See Profile :

By limiting yourself to one vendor you open yourself up to stuff like this. They need more than one box manufacturer to ensure supply is sufficient.
It's my understanding the areas that use Motorola boxes, can't use any other types because of the encryption.

GOLFnSUN
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast

Re: Verizon should choose more than one vendor.

said by ajwees41 See Profile :

said by Gilitar See Profile :

By limiting yourself to one vendor you open yourself up to stuff like this. They need more than one box manufacturer to ensure supply is sufficient.
It's my understanding the areas that use Motorola boxes, can't use any other types because of the encryption.
The Panasonic boxes are fully interchangeable in Motorola areas.
--
My BLOG .. .. Internet News .. .. My Web Page
ajwees41
Premium
join:2002-05-10
Omaha, NE

Re: Verizon should choose more than one vendor.

but Cox only uses Motorola and SA no other box maker.
SilverSurfer

join:2007-08-19

said by Gilitar See Profile :

By limiting yourself to one vendor you open yourself up to stuff like this. They need more than one box manufacturer to ensure supply is sufficient.
Game console vendors pull the same stunt. If you contract with only 1 supplier whose output capabilities is almost always known going into a contract, then as a matter of course, you can point to that when your shareholders ask what have you done for me lately. It is artificially manufactured demand, nothing more. They know what they're doing.
Ulmo

join:2005-09-22
San Jose, CA
·Comcast
·SONIC.NET

said by Gilitar See Profile :

By limiting yourself to one vendor you open yourself up to stuff like this. They need more than one box manufacturer to ensure supply is sufficient.
I think that's Cost Accounting 101, or something like that. A Cost Accountant I worked for once explained to me that it is forbidden in good business practice to source from any single point of failure, and also a bunch of other things, like properly distributing the order load over many businesses in such a manner that all of your important suppliers don't get any boom bust cycles caused by your ordering practices, effectively making their production inefficient (out of business, rushed, starved, etc.).

Anyway, any good business would get this stuff right.

There might be some other considerations that caused them to make the bad business decisions, such as politics.

One of the *few* I would actually give them a pass for is made-in-the-USA, if Motorola was the *only* USA based one, since that's one of those things that if you never buy from USA, you kill USA, similar to the problems the Cost Accountant mentioned to me.

Jeffrey
too dark too early
Premium
join:2002-12-24
Dix Hills,NY
clubs:
·Optimum Online
·Verizon FIOS
·Vonage
·magicjack.com

Coworker Experienced Fios Delay

...He told me he has Fios, loves it. Wanted to exchange one of the regular STB's he has for a HD DVR. He called Verizon, they told him it was a very long wait.

I told him "hang on, let me check my info", (meaning come here to DSLReports). Sure enough, after a quick look in the forums here, mid-March looks like the date that he can get one.
Ulmo

join:2005-09-22
San Jose, CA
·Comcast
·SONIC.NET

Re: Coworker Experienced Fios Delay

Is this some sort of evil strategy to get me not to return the space heater lurking under our dresser (otherwise known as a Motorola DVR)? It's useful in winter, though, since it's quite cold now, but for $20 a month, that's quite an expensive heater (I also pay the landlord who pays for the electricity).

Jeffrey
too dark too early
Premium
join:2002-12-24
Dix Hills,NY
clubs:
·Optimum Online
·Verizon FIOS
·Vonage
·magicjack.com

Re: Coworker Experienced Fios Delay

said by Ulmo See Profile :

Is this some sort of evil strategy to get me not to return the space heater lurking under our dresser (otherwise known as a Motorola DVR)? It's useful in winter, though, since it's quite cold now, but for $20 a month, that's quite an expensive heater (I also pay the landlord who pays for the electricity).
I agree, that is expensive, and I have not heard good things about the functionality of the Verizon DVRs. Keeps me from swtiching from Dish for a while.
--
And so castles made of sand, slip into the sea, eventually.

I'm the Dude. So that's what you call me. You know, that or, uh, His Dudeness, or uh, Duder, or El Duderino if you're not into the whole brevity thing.
deadzoned
Premium
join:2005-04-13
Baton Rouge, LA
·Cox HSI

I wish

It sure would be nice if they would allow a more open system in which you could buy a DVR yourself (other than TIVO obviously) and not have to worry about renting a neutered DVR that doesn't even let you take full advantage of what it's capable of. Sure would be nice to be able to use the HDMI port on the DVR I rent from Cox! And man wouldn't it be nice to expand your hard drive capacity by simply utilizing the USB ports and adding an external hard drive?

I guess with the amount of money they collect in rental fees coupled with the virtual monopoly position that they enjoy that it will never happen though.

Heck, they even stick it to you when you buy TIVO because you have to rent 2 cable cards to use the dual tuner option. Not only that, but they also take away On-Demand services too.

Shrapnel64
Premium
join:2001-01-24
Hayes, VA
·Verizon Online DSL
·Cox HSI

Re: I wish

I don't know if Cox markets are different (other than the service offerings as far as HSI plans, TV channel line-ups, etc.), but the Cox HD DVR that I had up until the 26th of last month (before switching to DirecTV), worked with my HDMI cable hands down.

I heard from the DirecTV guy that even their HD DVR boxes sometimes have trouble recognizing the HDMI cables, so he typically sets up the regular RCA-type cables to the box first and then uses HDMI if available.
ajwees41
Premium
join:2002-05-10
Omaha, NE
The HDMI port on the 3416 Cox dvr also works in Omaha.
maxpower

join:2006-10-09
Providence, RI

quote:
Heck, they even stick it to you when you buy TIVO because you have to rent 2 cable cards to use the dual tuner option. Not only that, but they also take away On-Demand services too.
I know!! I can't believe TIVO isn't two way capable, allowing On-Demand service to work.
maxpower

join:2006-10-09
Providence, RI

1 edit
double post please delete.

highhatsize
Norm, The Enourmous Basset
Premium
join:2001-02-08
San Francisco, CA

D'uh - Oh!

I wonder if the same production manager is in charge of these who was in charge of Apple CPU production.

cableties
Premium
join:2005-01-27

JIT

Sometimes the JIT method is defeated! (Just In Time stocking...)
bigskank

join:2002-06-07
Norman, OK

Must be nice...

Must be nice for all the Cox folks who have Motorola. In the OKC market, we're still stuck with crappy Scientific Atlanta HD boxes that only work part time and have incredibly crippled features.

Despite the shortage, motorola markets at least have the hope of getting something that works. We've been told that cox has no plans around here to change away from SciAtl.

Derspankster
Premium
join:2003-02-12
Marion, OH

Re: Must be nice...

I had no trouble getting a Motorola box from Time Warner. Maybe they bought them all up?
--
I thought I made a mistake once but I was wrong
jammmin

join:2000-12-14
Upper Marlboro, MD

Comcrap

What about Comcast, don't they use Motorola boxes as we;;
SVTCobra2003

join:2005-06-03

Motorola DVRs on Ebay

Ebay has some listed. Maybe VZ and Cox should start bidding.

danclan

join:2005-11-01
Midlothian, VA

The Best solution is free market for the customer

and be dependent on any 1 cable set top box manufacturer..

I would love to be able to choose between, Sony, tivo, motorola etc. for my STB.

The sooner this comes to reality the better.

DHRacer
Fire Survivor

join:2000-10-10
Lake Arrowhead, CA

Re: The Best solution is free market for the customer

DirecTV used to do this. My dad still has a bunch of Sony-labeled and Samsung-labeled Sat receivers that we've slowly phased out of his house because the only modern receivers now are DTV labeled ones.

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
·Cox HSI
·Verizon FIOS
·Cox VOIP
·ViaTalk
·RoadRunner Cable
·MegaPath
·Verizon west (ex G..
·Time Warner VOIP


1 edit

I'm having trouble getting one

I'm having trouble getting a 2nd HDMI enabled DVR from Cox here in Orange County, CA. Been on a waiting list for over a month and they don't expect to be able to get me one for another month.

According to one agent, Super Bowl really wiped them out of what few boxes they had.

Plasticman
Will Work For Bandwidth
Premium
join:2002-09-06
Harrisville, RI
clubs:
·Cox HSI

Re: I'm having trouble getting one

I had the same issue when my aunt upgraded to hd dvr not too long ago. She set it up so I could pick up the hd dvr from the closest office. Once I got there there was a sign that said they were out and only two locations had them left. I went to the next closest location and was lucky to get one but they only had 25 boxes left when I got my aunts.

Plasticman
--
Grant me the serenity to accept the things I cannot change, the courage to change the things I cannot accept, and the wisdom to hide the bodies of those people I had to kill today because they pissed me off
gabe323

join:2003-08-04
Oxnard, CA

Noticed this today..

Went down to the local TWC office today to replace a standard def cable box with a HD-DVR with HDMI and got the last one they had.

Motorola DCH3200
ajwees41
Premium
join:2002-05-10
Omaha, NE
·Cox HSI

Re: Noticed this today..

said by gabe323 See Profile :

Went down to the local TWC office today to replace a standard def cable box with a HD-DVR with HDMI and got the last one they had.

Motorola DCH3200
did you get the DCH 3200 or DCH 3412-3416?

The DCH 3200 is a regular HDbox nor an HD/DVR.

SparkChaser
BURY BECK
Premium
join:2000-06-06
Downingtown, PA

HD Box not on FIOS site

I was pricing FIOS yesterday and noticed the HD box is not even included, just SD. I guess I won't be switching anytime soon.
ebubman

join:2002-01-17
Enola, PA

fios limit on hd boxes?

not sure if accurate but i recall reading somewhere that fios is a 1 hd box per home installation. hard to imagine if this was actually correct. can anyone confirm? deny? thanks, bub
mambo101

join:2007-12-20
Pittsburgh, PA

No hd boxes in Pittsbugh Area

We order new FIOS service at a kiosk in a Verizon store. We were told there are absolutely no HD boxes available right now. I ordered an hd dvr but was told I'd get a stardard digital dvr free until the hd dvr is available. Since the install is not until April 19th(I opted for a Saturday install) hopefull the hd boxes will be available by then. Good luck to all.

Cliff Robertson

@rr.com

Serves em right

Moto set top boxes are the worst.

Moto is not the company it used to be.
Forums » FiOS HD Set Top Shortage


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