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story category Fix For Mysteriously Rebooting FiOS Actiontec Routers
Verizon pushing new firmware out to users...
(old news - 12:56PM Thursday Dec 27 2007)
tags: business · hardware · networking · Verizon FIOS
A number of FiOS customers in our forums have been complaining that their Actiontec MI424-WR routers have developed a mind of their own, and enjoy rebooting themselves periodically for absolutely no reason. According to these two user threads, some bugs plague the current firmware forcing periodic reboots, and Verizon is in the process of rectifying the issue. Says one user:
Click for full size
I just got a new router and it was STILL rebooting every few minutes or so. The CSR I spoke with on Christmas Eve, immediately stated that there is a now known issue with some of the Actiontec routers with the 4.0.16.1.55.xxxxxx firmware. They emailed me a newer firmware with a 56 in place of the 55 and the router hasn't rebooted yet.
Judging from user posts, a new 10.7 BHR firmware update is apparently being released to users once they call in to report problems. An official copy of the firmware should be posted to the Verizon website before too long, but impacted users who can't wait can grab a copy of the firmware here.

Related:
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  5. Electrical Expert: FiOS Installations Safe
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Forums » Fix For Mysteriously Rebooting FiOS Actiontec Routers
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wruckman
Ruckman.net

join:2007-10-25
Northwood, OH
·RoadRunner Cable

Fixing?

At least they are trying fix the issues but I think they could do a better job of it. They should just remotely check the firmware versions and then push the updates to the routers with the defective firmware automatically instead of waiting for people to call in with the issue. What ever happened to being proactive?
--
William Ruckman
»ruckman.net

jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:

Re: Fixing?

maybe they are but the user base is to large to do all at once so do the normal updates and fix the people that are having the problem.
--
3 free for you/3 free for me: Free Stock Trades : PM Me

wruckman
Ruckman.net

join:2007-10-25
Northwood, OH
·RoadRunner Cable


3 edits

Re: Fixing?


a new 10.7 BHR firmware update is apparently being released to users once they call in to report problems.


According to the above statement, they aren't.
--
William Ruckman
»ruckman.net
axus

join:2001-06-18
Washington, DC

Re: Fixing?

They obviously don't have an automated system, and obviously they should. Having to wait for a customer to complain is not "automated"!

wruckman
Ruckman.net

join:2007-10-25
Northwood, OH

Re: Fixing?

HAHA! Agreed!

NPGMBR

join:2001-03-28
Arlington, VA
Dammit, I knew something was wrong with my router. I have ahd issues with this thing very since I got my FIOS back in June. The router was replaced once but I still have the same issues. Glad to know that I wasn't loosing my mind.
THoff

join:2004-01-15
Santa Monica, CA

said by wruckman See Profile :

At least they are trying fix the issues but I think they could do a better job of it. They should just remotely check the firmware versions and then push the updates to the routers with the defective firmware automatically instead of waiting for people to call in with the issue. What ever happened to being proactive?
The very last thing I want is for my ISP to futz with my router's firmware without my consent.

wruckman
Ruckman.net

join:2007-10-25
Northwood, OH

Re: Fixing?

Those routers are theirs unless you went to the store and bought it yourself.

adisor19

join:2004-10-11
·TekSavvy Solutions..
·Radioactif
·Videotron
·Look Communications

Ridiculous

The Actiontec router has a ridiculously SMALL NAT table so that bittorrent type applications make the router reboot or worse, they barely work at all. The fix would be to increase the NAT table but then Verizon don't want that since users would actually use bittorrent and thus consume bandwidth.

The solution : make it clear to the Verizon tech NOT to install that lame router. Just ask for a regular fiber to Ethernet bridge and use your own router running DD-WRT or similar.

Adi

cableties
Premium
join:2005-01-27
Newtown, PA

Re: Ridiculous

Um no. The router handles the coax for updates to the STB menus, directory, etc. Plus the Actiontec model is pretty robust, it does WPA, it has decent navigation (compared to some router models out there), and the Wifi signal has been pretty solid (feeds my 2nd story Mac and 2 Airport Express for streaming audio and repeating).

Yes, Verizon could make the URL for updating "automatic" instead of "disabled" (checking the firmware update screen, it needs to be done manually and default points to Actiontec and not Verizon).

Better yet, I wonder how many FIOS subscribers with this model actually know to use a browser to connect?

(BTW, I reboot mine often to get new IP....don't ask!)
--
Weeeeeeee!

fdsjsks93ks_dsf

@verizon.net
Huh? I've been using BT on my Actiontec without any problems for the month that I've had FiOS and been averaging 5 Mbit upload during that time.
tmc8080

join:2004-04-24
Floral Park, NY

they suck

Actiontec routers SUCK. They try to force that POS down your throat when they bend you over for their FIOS-TV service, because they want to use your internet connection for the PPV & guide data.. and other threads on BBR have already brought those problems to the light of day. Do yourself a favor and just get a "NID" if they force you to have an ethernet connection to the fios-tv box. Then get either a gaming wireless router or a wired router (preferably with GIGABIT wan/lan ports).. or a combination of both.

AnonDude86

@comcast.net

Re: they suck

And they also violate the GPL.

GeekGirl1
The Medium IS the Message
Premium
join:2007-01-28
Morrisville, PA


2 edits

This is not freeware

Verizon might not take too kindly with BroadbandReports distributing their software. Caution here. This is not public domain freeware.

It's probably ready to go, but Verizon needs to follow a proper production release process. Availability via CSR probably indicates a "hot fix" is needed and they bypassed the process.

I wouldn't want to damage the relationship with Verizon here, especially with the excellent Verizon Direct forum. You may want to consider invalidating the link to the firmware.

I don't work for Verizon.

HD_Ride
Premium
join:2000-10-18
Trenton, NJ
·VoicePulse
·Verizon FIOS

Re: This is not freeware

said by GeekGirl1 See Profile :

Verizon might not take too kindly with BroadbandReports distributing their software. Caution here. This is not public domain freeware.

It's probably ready to go, but Verizon needs to follow a proper production release process. Availability via CSR probably indicates a "hot fix" is needed and they bypassed the process.

I wouldn't want to damage the relationship with Verizon here, especially with the excellent Verizon Direct forum. You may want to consider invalidating the link to the firmware.

I don't work for Verizon.
It’s probably safe to say much of the success Verizon has had with the Fios deployment is in fact due to this forum, where else does Verzion receive this type of exposure? it's like free advertising so I don’t see Verizon making a case out this...

IM1811

join:2001-08-20
Haverstraw, NY

How to make ActionTec-MI424WR a-network bridge link

Here's a great thread from the Fios forum.

»How-to: make ActionTec MI424-WR a network bridge
neftv

join:2000-10-01
Broomall, PA

Bridge mode

Ummm can Verizon still force updates while the router is in bridge mode? Or does it become a manual process when its in Bridge mode? I am almost afraid to touch it because its working beautifully in bridge mode and my VOIP works great and so does my access. Any suggestions?

Lumberjack
Premium
join:2003-01-18
Newport News, VA
·Cox HSI

Re: Bridge mode

said by neftv See Profile :

Ummm can Verizon still force updates while the router is in bridge mode? Or does it become a manual process when its in Bridge mode? I am almost afraid to touch it because its working beautifully in bridge mode and my VOIP works great and so does my access. Any suggestions?
If it ain't broke, don't fix it.
--
»www.fairtax.org

Lee GWB
Yaco
Premium
join:2001-10-13
Allendale, NJ

Re: Bridge mode

AMEN!!

tp0d
yabbazooie
Premium
join:2001-02-13
Carnegie, PA
clubs:

Re: Bridge mode

I`m so glad I ebay'd my router for 45$ when I first had fios installed. Never liked off the shelf routers myself. I`ll stick with my linux box that has been up for over 6mo now..

good luck with those actiontec's..

-j

TechieZero
Tools Are Using Me
Premium
join:2002-01-25
Wesley Chapel, FL

FIOS Routers

I am shocked that anyone here actually uses the router Verizon supplies.
vaginajean

join:2007-12-26
Houston, TX

Actiontek Router/WAP

If you have FiOS TV as well as Internet service, you MUST use the supplied Actiontek router in order to use the TV set top boxes. The VOD, program guide and other housekeeping for the STBs comes over the MOCA (coax) connection through the router. You CAN, however, put your own router/WAP/Linux router, etc ahead of the Actiontek, using the Actiontek only for the MOCA uses. I did this a while back to cure the Port Forwarding and NAT blues. The Actiontek chokes with port forwards, as it never deletes unused or inactive Port Forward rules and Torrent usage can cripple it.

By the way, I believe someone implied that the VOD and menu stuff "takes away" from your Internet capacity/bandwidth. It doesn't. You get the full bandwidth for which you pay. The STB data and VOD, etc do not take away from your IP bandwidth.

And JESUS! does FiOS rock compared to Comcast/TWC which it replaced here.

-- Doc
-- Doc

cisco_boy

@verizon.net

Re: Actiontek Router/WAP

can you please tell me the process for configuring this POS to a bridge so I can get my menu updates?

Thanks in advance..
bunklung

join:2002-07-13
Northampton, MA

Re: Actiontek Router/WAP

said by cisco_boy :

can you please tell me the process for configuring this POS to a bridge so I can get my menu updates?

Thanks in advance..
Want to use your own router while still getting all the menus?:
»How To: MI424-WR Network Bridge + working FIOS TV

More info here too:
»How-to: make ActionTec MI424-WR a network bridge

cisco_boy

@verizon.net
sorry forgot to include my e-mail..

aeproberts

@csc.com

said by vaginajean See Profile :

If you have FiOS TV as well as Internet service, you MUST use the supplied Actiontek router in order to use the TV set top boxes. The VOD, program guide and other housekeeping for the STBs comes over the MOCA (coax) connection through the router. You CAN, however, put your own router/WAP/Linux router, etc ahead of the Actiontek, using the Actiontek only for the MOCA uses. I did this a while back to cure the Port Forwarding and NAT blues. The Actiontek chokes with port forwards, as it never deletes unused or inactive Port Forward rules and Torrent usage can cripple it.

-- Doc
Can you explain further? The port forwarding and NAT issues are killing me. What do I need to do?
unixwolf

join:2007-05-04
Flower Mound, TX

router

I ditched mine right away because the power connector was loose... I went with a netgear fvl-328... It worked great! I then went with the FVX-538... It is also a storm trooper.. I am about to move to a PIX 506E.

Cuchulainn
The Roar of the Masses Could be Farts

join:2000-11-09
Chevy Chase, MD

Not a Fix

I upgraded to 10.4.3 last week. STILL acting flaky- despite new hardware.

HD_Ride
Premium
join:2000-10-18
Trenton, NJ

RE: Fix For Mysteriously Rebooting FiOS Actiontec Routers

so much for the updates, no reboots here with ver 4.0.16.1.45.160

aeproberts

@csc.com

Re: RE: Fix For Mysteriously Rebooting FiOS Actiontec Routers

I have Fios TV and Internet. Is there a good way for me to bypass the Actiontec all together and just use it for TV/VOD etc. and then use my linksys (gathering dust on my shelf) for internet.

The actiontec has like 300 ports open from everytime I use PNP. It is killing me. It is hard to configure and a pain in the butt. I would love to be rid of it all together for internet purposes.
LawDog22

join:2008-01-20
Virginia Beach, VA

Re: RE: Fix For Mysteriously Rebooting FiOS Actiontec Routers

How do Install the Firmware update? Its in a file format that is not an .exe file.

So I guess my question is, where do I drop it at to overwrite the old file?

Thanks in advance,

Law
Forums » Fix For Mysteriously Rebooting FiOS Actiontec Routers


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