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Friday Evening Links
by Revcb 06:50PM Friday Feb 24 2012

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IowaCowboy
Iowa native
Premium
join:2010-10-16
Springfield, MA
kudos:1
Reviews:
·Verizon Broadban..
·Comcast

One way to cancel service

One way to cancel your service if they make it a pain in the butt is to send a notice in writing (via USPS, certified mail return receipt requested) to the corrospondence address listed on the bill and include a copy of the bill so they can locate your account. Just send a letter saying "I am unable to contact your company by phone so I am giving you a legal notice to cancel my service effective on the date you receive this notice". Sign and date the letter and retain a copy for your records. Also keep the paperwork from the USPS.

Nothing speaks volume more than a good old fashioned letter in the US Mail.
--
All of my CPE (including my EMTA) is customer owned. The only Comcast owned equipment in my house is the CableCards in the two TiVO boxes I own.

r81984
Fair and Balanced
Premium
join:2001-11-14
Katy, TX
Reviews:
·row44

Re: One way to cancel service

ATT forced me onto Uverse when I had DSL.
They setup the Uverse then told me they cant cancel my DSL and I would have to call the DSL number to cancel.
They would not transfer me through or let me skip the que.
They said I would have to call another number and wait again.
They were the ones that forced me on Uverse in the first place so this was bullshit.

Like the 2nd week of January of this year, I called cancellations at about 1:30 on like a tuesday (after I already went through an hour of trying to get Uverse setup).
It did go right through and the call was less than 2 minutes, so I have no complaints about cancellations, but their Uverse phone setup techs really, really suck as their hold times are insane and they make doing simple things take way too long.
--
...brought to you by Carl's Jr.

Boricua
Premium
join:2002-01-26
Sacramuerto

Re: One way to cancel service

You must've missed Customer (Dis)Service on CNBC. I DVR'ed it but haven't seen, but I'm pretty they'll be talking something you've just posted.
--
Illegal aliens have always been a problem in the United States. Ask any Indian. Robert Orben
chgo_man99

join:2010-01-01
San Jose, CA

Re: One way to cancel service

hmm, interesting, ever chance of seeing this online? I don't have CNBC and DVR.

Boricua
Premium
join:2002-01-26
Sacramuerto

Re: One way to cancel service

Unfortunately it's not posted in You Tube, but there are other means to obtain a copy of it.
Kearnstd
Space Elf
Premium
join:2002-01-22
Mullica Hill, NJ
kudos:1
And keep all records of reception of the letter in a folder, that way if they keep billing you can if needed go to the state AG or a lawyer with proof you contacted them via the most legal method you had.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports

r81984
Fair and Balanced
Premium
join:2001-11-14
Katy, TX
Reviews:
·row44
And their phone setup and cancellations are only open during the time like 8 to 5 when everyone is at work.
So ATT expects you to wait on hold for hours while you are at work.

Sorry, but customer service in companies cant have the same hours everyone else works, that makes no sense.
--
...brought to you by Carl's Jr.

Ben
Premium
join:2007-06-17
Glen Carbon, IL

Re: One way to cancel service

said by r81984:

Sorry, but customer service in companies cant have the same hours everyone else works, that makes no sense.

     It does make sense when you don't want people to be able to call.

r81984
Fair and Balanced
Premium
join:2001-11-14
Katy, TX

Re: One way to cancel service

touché
chgo_man99

join:2010-01-01
San Jose, CA

Re: One way to cancel service

If u work in office, and don't make many personally calls, u can have 30 minutes in office to do it. As longs as u have cordless headphones or earbuds with mic. And I thought AT&T has billing open till 7? Don't they?

But yeah if u work outside desk where many people do, it's impossible.

r81984
Fair and Balanced
Premium
join:2001-11-14
Katy, TX
Reviews:
·row44

Re: One way to cancel service

I have called ATT several times for the Uverse setup an they are never open past 5pm. You get a message to call back at normal business hours.

It is complete bullshit for ATT to make you miss work to call them.
I was on the phone with them for about an hour and half just to babysit them as they did a simple job.
What do people do who cant waste their day being on the phone??
--
...brought to you by Carl's Jr.
chgo_man99

join:2010-01-01
San Jose, CA

Re: One way to cancel service

said by r81984:

I have called ATT several times for the Uverse setup an they are never open past 5pm. You get a message to call back at normal business hours.

I was able to order u-verse service during business hours on phone while multitasking. It little slows you down but doesn't necessarily prevent your work. It depends on what you do and priority of a task you do at a moment. But if I am put on hold for longer than 10 min, I hang up and call later or next day. And I use headsets so I have my hands free to do work.

Btw if you happen to live or work outside major metropolitan areas, u know that car leaderships or auto shops close early as often as 5 and are not open till 7 am? Should u need to change oil u have to miss work. Kinda of BS, considering, in big city suburbs like Chicago they are open later, in some places even till midnight. And the town where they close early is not tiny, it has 50,000 and even more from surrounding areas.

Even gas stations close early! 9pm and not only store but pumps shut down. Be lucky u don' run out of gas if u happen to be in middle of nowhere after hours. In cities and suburbs, u'll at least always find a one gas station open 24h on your way home. I know this from own experience since I moved to work for a big IT company to a small town in Iowa!

The places with most mediocre customer service hours I found closing early on busy weekdays, are sandwich shops that close at 3pm and open as late as 9:00 am. Even Chinese restaurant closes at 3pm. Miss past that hour and you are nearly at marcy of McDonalds. U can always bring your own food though.
Kearnstd
Space Elf
Premium
join:2002-01-22
Mullica Hill, NJ
kudos:1

Re: One way to cancel service

wow I am in small town NJ and the Wawas are 24hrs.. some of the independent stations do close like you said though.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports

r81984
Fair and Balanced
Premium
join:2001-11-14
Katy, TX
Reviews:
·row44

1 edit
If you hang up after 10 minutes on hold, then you will never get service and you will waste 10 minutes per day forever.

Well if you live in a twilight zone small town and you work in the same town where everything closes at 5pm then I am sure you company must have rules in place to handle situations when you need to get things done or maybe they force you to use a vacation day which is pathetic.

BTW why would a station turn off its pumps when it can be automated for credit card??? Seems like they dont want your money and are pretty stupid about technology.
I travel across country from time to time, i never found a gas station that if shut down did not have the automation setup.

It sounds like your 9 to 3pm restaurants are catering toward the lunch crowd and retired crowd.

Just put it this way, you choose your hours to cater toward your customers. If you are old open from M to F 9am to 5pm then you do not want any customers that work M to F 8am or 9 to 5pm
--
...brought to you by Carl's Jr.
chgo_man99

join:2010-01-01
San Jose, CA

Re: One way to cancel service

said by r81984:

Well if you live in a twilight zone small[...]

BTW why would a station turn off its pumps when it can be automated for credit card??? Seems like they dont want your money and are pretty stupid about technology.
I travel across country from time to time, i never found a gas station that if shut down did not have the automation setup.

I don't know, but I know even though automated pumps take credit cards, they allow you to fill tank before paying in cash in-side store. Those that are open 24 h, usually they require you to pre-pay if u don't use CC. Not all gas stations there are like that, but there are few spots of twilight zones in my area.

In general my whole work area is a twilight zone indeed. Drivers, even young are slow and over-cautious, despite that there are streets with old traffic lights where it is impossible to drive down 15 blocks without stopping at every corner due to red lights. Many drivers are even stupid I'd say, I see so many 2-3 lane streets, and everybody only lined on one line backing up traffic behind.

I though Chicago drivers are bad, but even though some of them are aggressive, they know how to keep traffic moving forward. Iowa drivers are total disaster.

Also the town lies in middle of nowhere, the nearest interstate highway is at least 70 miles away.

r81984
Fair and Balanced
Premium
join:2001-11-14
Katy, TX

Re: One way to cancel service

I have never been to iowa.
It seems like it would be interesting to drive through on my next crosscountry trip to see what the twilight zone is like, lol.
--
...brought to you by Carl's Jr.
chgo_man99

join:2010-01-01
San Jose, CA

Re: One way to cancel service

said by r81984:

I have never been to iowa.
It seems like it would be interesting to drive through on my next crosscountry trip to see what the twilight zone is like, lol.

u're better off skipping this state and drive either through Minnesota/ Minneapolis/St Paul or Missouri / KC-St Louis. Less things happen here than in either of two places. If u still decide to drive though, the only two towns worth visiting in that state are Des Moines and Iowa City. Those are places that have growth and have not stagnated in last few decades. Skip rest of the state unless you really have a lot of time.
elray

join:2000-12-16
Santa Monica, CA
Reviews:
·Time Warner Cable
·EarthLink
Businesses are open during the hours when they have customers sufficient to justify keeping the doors open. After that, if they stay open, they'll no longer be in business. In between, its a balancing act of staffing by the hour, day, or season.

In smaller markets, where margins are even thinner and customers fewer, the local entrepreneur, the sole proprietor, who makes up for the lack of presence by Wall-Street-backed franchisees, isn't going to work more than 60-80 hours a week, just to get one [more] marginal sale from you. He's not going to establish an extra position, an extra shift, if the revenue can't justify it. Sorry.

Need an oil change? There ARE ways to get it done without taking off time from work. Having gas in your tank isn't a matter of "luck".

I'm never surprised when AT&T absolutely fails at ... everything, including customer service.

What does surprise me, is when supposedly learned experts in the field still buy their products, then show up here to complain about it.
chgo_man99

join:2010-01-01
San Jose, CA

4 edits

Re: One way to cancel service

Businesses are open during the hours when they have customers sufficient to justify keeping the doors open. After that, if they stay open, they'll no longer be in business.

In my area this is probably not the reason. This small town that has all gas stations close lies by very busy highway US-20. Another slightly smaller town that is just 20 miles away, has gas stations open 24 hours. But the difference between two is, the ones open 24h sell regular gas cheaper. The other one (closer to Iowa borders) sells and discounts plus gas 89 with 10% ethanol and regular is much more expensive, even more than a nearest non-corn subsidized fuel price market. Northwest Illinois, northermost part, just like Iowa subsidizes plus, but its a lot more expensive than in Iowa. So my guess is folks don't wanna pay for overpriced 89 other than disoriented seasonal tourists hence they close. 89 with 10% ethanol burns faster and cost more in the end than regular 87. Of course in most part of the country all grades are mixed with 10%. Why is it different in Iowa being twilight zone - I don't know.

Need an oil change? There ARE ways to get it done without taking off time from work.

Not so simple when u own new car. I own Toyota and when u purchase it they give you 2 year free maintanance service up to 20,000 miles. U wanna use it when u have chance, plus they'll rotate tires for you along with oil change and filters. Also new systems have reminders set in computer system every 5000 miles for maintenance. Every 5000 it's for checkup (i.e. brakes, fluids, engine, etc), tire rotation and every 10,000 its for all + synthetic oil and oil filter change. It will be set on until u reset it via service. U can't turn it off, just like u can't turn off new automatic daily lights, unless u probably own a proper handheld device u connect to your car system under driver's steer.

Yes, thee are some ways to do it like take it on Saturday for service, and its best to take it to a lager city where they are open longer till 5 (instead noon) and accept service maintenance on walk-in basis without a need to schedule this in advance.
My work schedule often demands to work some nights, in addition to regular day hours, so its not like I can take in the early morning. And I won't give my car to some neighbor for drive to a service!

What does surprise me, is when supposedly learned experts in the field still buy their products, then show up here to complain about it.

All telco carriers suck. Not just at&t. The U.S has one of the highest telecom rates in the world.
elray

join:2000-12-16
Santa Monica, CA
Reviews:
·Time Warner Cable
·EarthLink

Re: One way to cancel service

In the real world, everyone learns to manage their time, including finding ways to deal with car maintenance, regardless of the hours you work.

Toyota dealers will rent you a car cheap, or give you a loaner "free" (like your oil change), depending on your relationship with the service manager. Ask, with gratitude.

Even if you can't go in early morning, you can leave the car after-hours and put the keys in an envelope.

As for your neighbors, lighten up.

battleop

join:2005-09-28
00000
I've never understood what sending certified mail return receipt requested will prove. If I send you a letter that is certified mail return receipt requested it only proves that I sent you something but not what I sent.
fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3

Re: One way to cancel service

said by battleop:

I've never understood what sending certified mail return receipt requested will prove. If I send you a letter that is certified mail return receipt requested it only proves that I sent you something but not what I sent.

You have the copy of your letter,.. you stand on the grounds you want to disconnect (in this case) and that's all that matters. The laws have been established to make this method of communications legal.

If something ever were to go to court you don't want to be on the side of being dishonest about what you received because you never know what other supporting evidence you have on your side to back up your certified letter.

In this case, you send the letter, certified, stating you want to disconnect... they say they never got a letter of intent to disconnect.. in a month or so they're going to shut you off anyway.. I mean, in the end, the company would be foolish to deny you didn't send the letter.. and too, that letter could have been sent, or witnessed by an attorney or other "trusted" member of society.

But, you're absolutely correct that you can easily send an empty envelope...
elray

join:2000-12-16
Santa Monica, CA
Reviews:
·Time Warner Cable
·EarthLink

Cancel me!

Looks like AT&T is taking a page out of the AOL playbook.

The last time I had the pleasure of ringing through to cancel an AT&T DSL line, they were quick to answer, and retentions was very insistent on offering me an upgrade: dialup!

Fortunately, not one of my clients or kin have AT&T DSL service any more.
fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3

Re: Cancel me!

It's amazing that when you want to order something they answer the phone with in seconds.. but when you want to disconnect they take forever, or their hours are limited.. I think they staff people in the same proportion as they provision DLS speeds.. they have 1,500 customer service agents to handle sales to 128 disconnection/retention agents.

At least you have a phone line to call at AT&T... Verizon says that you need to send an email to cancel your land-line service.. or as I call it, "send an email so we can suck out several extra days dicking your around because we'll eventually tell you that we can't cancel your service because we can't verify your identity on an email"... it gets several extra days of billing out of you, the same way as they make millions off of the voice mail "... to leave a voice message, wait for the tone.." crap.. (that message that comes in and says what you already did)

They'd be less hated, all of them, if they'd just stop playing games and spending that much time and effort to simply piss people off.

What's even worse is that our government won't stop this behavior, which IS their job to do.. I guess they're too busy tied up with the whole contraceptive conversation, I mean, diversion to actually care about important stuff in this country.
elray

join:2000-12-16
Santa Monica, CA
Reviews:
·Time Warner Cable
·EarthLink

Re: Cancel me!

Not unique to AT&T. Most all shady businesses operate this way, and a few legitimate ones.

Used to be you could "misdial" through sales, adjacent extensions, and in some cases today, you can still mistakenly "press 2 for spanish [or french, for canadian call centers]", and immediately find a talented english-speaking clerk who novels at the opportunity to help you. Not as much, today.

Verizon continues to be "creative" with billing, order fulfillment.
While we don't have anywhere near the quality-control issues we used to under GTE's "Thousand Jokes" management, getting repair right often requires a street-level intervention, flagging down or locating a service truck with a disgruntled CWA member aboard.

Resolving billing issues by means other than getting-rid-of-Verizon means keeping a strict journal and ledger, and transcribing calls to billing, for later resolution through the mail to Seidenberg's office - a never-ending process.
For the data-happy, it is still worth the hassle with 15-35M Fios.

For all of my soccer Moms, however, triple-pay from the local cable company is not only cheaper, each of every 12 successive bills are exactly the same - no surprises, no disputes.

DataRiker
Premium
join:2002-05-19
00000

ATT is taken to small claims court

»news.yahoo.com/upset-t-throttlin···D;_ylv=3

I suggest anybody unhappy with their "unlimited" do the same.

FFH5
Premium
join:2002-03-03
Tavistock NJ
kudos:5

Re: ATT is taken to small claims court

said by DataRiker:

ATT is taken to small claims court
I suggest anybody unhappy with their "unlimited" do the same.

Probably not a good idea unless you have a lot of free time to waste:
»AT&T Subscriber wins small claims suit about throttling
--
The nine most terrifying words in the English language are, I'm from the government and I'm here to help.
»www.politico.com/2012-election/


DataRiker
Premium
join:2002-05-19
00000

Re: ATT is taken to small claims court

I've personally used small claims court and didn't encounter any real problems or issues.

Took all of 2 hours once I had a date set. Your state may vary of course.

jseymour

join:2009-12-11
Waterford, MI

"AT&T" Cancellation Horror Stories

"AT&T" cancellations? Don't talk to me about canceling services with "AT&T!"

The last time I cancelled services with "AT&T" it took them 18 months to finally get it straight. They ended-up owing us over $8,000 in penalties.

Now it's happening again. I sent our "AT&T" account representative an email back at the end of November cancelling services. He acknowledged. Received invoices the following month. Sent him an email to make sure the accounts were cancelled. He said he'd make sure it was taken care of. (After first replying he couldn't "find" that account.) Got two more invoices for the other cancelled account the following month. Then he said we had to follow a different procedure to cancel, but he'd see the charges fixed to reflect the cancellations were back at the end of November.

Right.

We're still getting invoices for the cancelled accounts and now we're getting "past due" and collections letters.

And the "AT&T" account representative asked, not long ago: "Is there any chance we can get your business back in the future?"

*snort* Yeah, can't wait to go back to "AT&T."

FFH5
Premium
join:2002-03-03
Tavistock NJ
kudos:5

Re: "AT&T" Cancellation Horror Stories

said by jseymour:

The last time I cancelled services with "AT&T" it took them 18 months to finally get it straight. They ended-up owing us over $8,000 in penalties.

Now it's happening again. I sent our "AT&T" account representative an email back at the end of November cancelling services.

So, why did you go back with them after all the problems you had the 1st time?
--
The nine most terrifying words in the English language are, I'm from the government and I'm here to help.
»www.politico.com/2012-election/


jseymour

join:2009-12-11
Waterford, MI

1 edit

1 recommendation

Re: "AT&T" Cancellation Horror Stories

said by FFH5:

So, why did you go back with them after all the problems you had the 1st time?

Didn't go back. Never entirely left. We used to have multiple sites in North America. The first cancellations to which I referred were for two other sites. As to why we stayed so long: It wasn't until just recently that a completing vendor that wasn't using "AT&T"s last mile was economically feasible. As soon as that happened, I began the process of getting us the hell away from "AT&T."

In fact: I never wanted to be with "AT&T," where, by "AT&T" we're really talking about SBC. And, other than last mile, we were not. We'd moved everything over to the real AT&T long ago. Yes, SBC was still the last mile, but AT&T had to deal with them, not us. Then SBC bought AT&T. I knew that boded ill, and I was right.

I think "AT&T," and by that I mean SBC, may qualify as my most horrible vendor ever, in any product or service.

David
I start new work on
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:101

Cancelling at&t service

I am kind of surprised they don't contact us. I can get these done at their request and do it all the time.

No muss, no fuss, just some basic info and away I go.