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Frontier Clarifies Fiber Comments
By 'all across the country' we meant 'a few rare occasions'
by Karl Bode Thursday 09-Sep-2010 tags: dsl · Fiber · business · bandwidth · Frontier Communications
Intentionally muddying the line between core and last-mile fiber is a misleading tactic many ISPs use to confuse consumers into thinking DSL or cable are as robust as fiber to the home (tip: they aren't). But while these ads are misleading, very rarely does a company intentionally lie about running fiber to the home nationally when they don't. As we noted yesterday, Frontier CEO Maggie Wilderotter this week told The Oregonian the company "deploys fiber to the home all across the country," a claim that's stretching the truth. Frontier tried to clarify in a follow up statement to the paper:

We do offer Fiber-to-the-Home or premise in cases of businesses in a number of our communities. Prior to the acquisition close we had about 10,000 locations with FTTH capabilities in the 8 West Region states we serve. We offer high speed internet and voice services over the network under our Frontier brand name. In all our new neighborhood development projects (green field locations) we build with FTTH capabilities.

Our mistake: we were wrong yesterday in saying they offer FTTH nowhere. They actually do offer it to a scattered number of small businesses and perhaps the odd housing development. Still, scattered greenfield deployments isn't the same thing as claiming you're deploying fiber to the home "all across the country," and Frontier has been very busy in recent weeks trying to downplay the reality that the fastest speed available to the majority of Frontier customers is a paltry 1.5-3 Mbps.

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BBBanditRuR
Dingbits

join:2009-06-02
Parachute, CO
Reviews:
·Comcast

I'm sorry...

If you are a CEO and you make that statement of FTTH in your footprint:

A. You are so clueless you actually think that's true (in which case you should be canned)

or

B. You are intentionally being misleading and badly lying about it (in which case you should be canned)

Frontier and Qwest (and any other telco/cableco) need to come up with a better lie.
--
Listen...do you smell something?

Snowy
mIRC unix.ro UnderNet
Premium
join:2003-04-05
Kailua, HI
kudos:5
Reviews:
·Clearwire Wireless
·RoadRunner Cable

You got it right

FTTH is to the home.
FTTB is fiber to the business.
Even if some of the FTTB was installed at a home based business it still wouldn't be FTTH, it would be FTTHBB.
Simple really.

zilla132

@verizon.com

Re: You got it right

didn't they get that FTTH from verizon...if they were doing that before the vz aquisition then why are they offing pathetic speeds

Karl Bode
News Guy
join:2000-03-02
kudos:29

Re: You got it right

They got about 100k fiber users, most of them in the Pacific Northwest.
iansltx

join:2007-02-19
Golden, CO
kudos:2

Re: You got it right

Plus Ft. Wayne, IN which if I remember correctly was the birthplace of FiOS and a host of other Verizon (ex GTE) techs.

Karl Bode
News Guy
join:2000-03-02
kudos:29

Re: You got it right

Right. Somebody corrected me on that front yesterday. Still don't think we're talking more than 100k all told.

MalibuMaxx
Premium
join:2007-02-06
Chesterton, IN

Re: You got it right

lol when I seen the headline I was like hey... didnt frontier get FIOS Fort Wayne... but I see thats been covered...
wasvznowftr

join:2010-07-13
00000

Re: You got it right

There is a small deployment of FiOS in one of the Carolinas, but no TV.

FiOS customers are in the 125,000 range (per the CEO).

The birthplace of FiOS is Keller, Texas.
pb2k

join:2005-05-30
Calgary, AB
kudos:1
said by Snowy:

FTTB is fiber to the business.
FTTB is basement not business

Snowy
mIRC unix.ro UnderNet
Premium
join:2003-04-05
Kailua, HI
kudos:5
Reviews:
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·RoadRunner Cable

Re: You got it right

said by pb2k:

said by Snowy:

FTTB is fiber to the business.
FTTB is basement not business
You're so right.
I didn't consider that FTTB was actually an accepted fiber related acronym before I decided to have a little fun with it.
Is FTTBu already taken too?

Solja_Bear

join:2002-07-12
Sacramento, CA
Ok but what does to the home or to the business mean? I have had the luck to try both. Two towns is California. Rocklin and Lincoln. Both FTTH. The differance is that in Rocklin it went only to the box outside the home, then the rest of the trip is simply regular cabling to the modem. Now in Lincoln there is a company called Surewest. There Fiber led directly to the inside of the house to the computer. No modem needed. It plugged right into your nic card on the comp. It was there they verified you using the nic cards mac addy. I was getting 30000/30000 up/down. I have yet to see anything faster, except they also offer 50000/50000.

Snowy
mIRC unix.ro UnderNet
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Kailua, HI
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Re: You got it right

said by Solja_Bear:

Now in Lincoln there is a company called Surewest. There Fiber led directly to the inside of the house to the computer. No modem needed. It plugged right into your nic card on the comp. It was there they verified you using the nic cards mac addy. I was getting 30000/30000 up/down. I have yet to see anything faster, except they also offer 50000/50000.
That's called FFFTTHC (friggin' fast fiber to the home computer)
Once metered billing becomes the norm speeds such as those will start appearing everywhere.

wmcbrine
213 251 145 96

join:2002-12-30
Laurel, MD

You're misreading this

Let me re-punctuate it for clarity:

"We do offer Fiber-to-the-Home -- or [fiber-to-the-]premise, in cases of businesses -- in a number of our communities."

Frontier is not saying that it's only offered to businesses, nor is that the case. (Well, I don't know what they're offering in terms of new installations, if anything, but I do know that they inherited plenty of residential Fios customers.) The "in cases of businesses" is purely referring to the slight difference in terminology when there isn't a "home" involved.
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09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0
hga

join:2008-05-09
Joplin, MO
Reviews:
·AT&T Southwest

Re: You're misreading this

You are absolutely correct in your parsing of the statement: they deliver FTTH, as in residences, not just businesses, in a number of areas. In the area I'm familiar with they are using Calix (»www.calix.com) GPON.

Frontier is hardly perfect, but all would be better off if the staff of DSL Reports was willing to give the subjects of its reporting the slightest benefit of doubt.

Karl Bode
News Guy
join:2000-03-02
kudos:29
Host:
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3 edits
You're misreading this
I Am? Here's the interview snippet, again. "For clarity":
Oregonian: Frontier wasn't heavily in this kind of cable TV, super-fast Internet business before the transaction. Why did you want these markets?

Wilderotter:Oh, nonsense. We deploy fiber to the home all across the country. We don't call it FiOS. We call it high-speed Internet. For our customers, the technology doesn't matter. What matters is access, speed and capacity.
Do they deploy fiber to the home "all across the country?" No. Does the technology matter? Yes.
I don't know what they're offering in terms of new installations, if anything..
The answer to that would be none, or virtually none.
I do know that they inherited plenty of residential Fios customers.
That was always acknowledged and never disputed. Though "plenty" is only about 100-125k, with no plans for new builds.

What's being disputed is the CEO saying they offer FTTH "all across the country" when that's not the case. They offer it in a select number of greenfield locations. She's intentionally conflating copper/fiber, downplaying Frontier's slow speeds (not the first time in recent months), and insisting "technology doesn't matter." It does. It certainly will when competing in DOCSIS 3.0 cable markets.
hga

join:2008-05-09
Joplin, MO
Reviews:
·AT&T Southwest

Re: You're misreading this

said by Karl Bode:

You're misreading this
I Am? Here's the interview snippet, again. "For clarity":
Oregonian: Frontier wasn't heavily in this kind of cable TV, super-fast Internet business before the transaction. Why did you want these markets?

Wilderotter:Oh, nonsense. We deploy fiber to the home...
No, you're misreading this quote:
We do offer Fiber-to-the-Home or premise in cases of businesses in a number of our communities.
As both I and the original poster of the thread noted you are misparsing it. They are delivering both FTTH (as in residences) and FTT premise for businesses.
said by Karl Bode:

What's being disputed is the CEO saying they offer FTTH "all across the country" when that's not the case. They offer it in a select number of greenfield locations.
Maybe yes, maybe no. I submit to you that you don't have any idea of how many greenfield locations in which they have been doing this for some time. Or where they are.

Karl Bode
News Guy
join:2000-03-02
kudos:29
Host:
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2 edits

Re: You're misreading this

As both I and the original poster of the thread noted you are misparsing it. They are delivering both FTTH (as in residences) and FTT premise for businesses.
Find me a residential Frontier fiber to the home customer. I'd love to talk to them. Perhaps they do exist. Perhaps you might even be able to count them on one hand.
I submit to you that you don't have any idea of how many greenfield locations in which they have been doing this for some time. Or where they are.
There's scattered and small installed greenfield deployments in Elk Grove and Williams, California, Mohave County and White Mountains, Arizona and Myrtle Creek and Cave Junction, in Oregon. In total they don't exceed 10,000 installs, and the vast majority of them are small businesses, with maybe a few housing developments mixed in, where users are capped at DSL-esque speeds. There's also 100-125 acquired FiOS customers from the Reverse Morris Trust Verizon deal.

The vast majority (millions) of Frontier customers can't get speeds faster than 3 Mbps, and Frontier is not "deploying fiber to the home all across the country." They have absolutely no plan to install "fiber to the home all across the country." They've deployed a limited number of greenfield locations (usually developments) in the past. There's a difference.

I submit to you that they're falsely inflating their network potential in order to ease investor concerns that they'll struggle to compete with upgraded cable networks.
millerzone

join:2004-10-15
Kirkland, WA
Reviews:
·Frontier FiOS

Clueless about fiber

Everywhere inside Frontier except the specific folks they acquired who already have FIOS experience absolutely *ARE* clueless.

I have been communicating with a corporate person inside Frontier. I was asking about the advertising suggesting that 100Mbit internet is available in the Northwest.

She wrote in an email that they don't offer that speed, but the "average speed" is 50Mbit, but as I know, the actual available speed depends on my distance from the CO.

What a crock. For Frontier, DSL is state of the art and they are CLUELESS about fiber. I am not surprised... and this does not bode well for the future of FIOS in Frontier areas.
wasvznowftr

join:2010-07-13
00000

Re: Clueless about fiber

said by millerzone:

Everywhere inside Frontier except the specific folks they acquired who already have FIOS experience absolutely *ARE* clueless.

I have been communicating with a corporate person inside Frontier. I was asking about the advertising suggesting that 100Mbit internet is available in the Northwest.

She wrote in an email that they don't offer that speed, but the "average speed" is 50Mbit, but as I know, the actual available speed depends on my distance from the CO.

What a crock. For Frontier, DSL is state of the art and they are CLUELESS about fiber. I am not surprised... and this does not bode well for the future of FIOS in Frontier areas.
In the case of fiber, your speed does not depend on the distance from the CO, but the speed at which Frontier provisions you for. Currently it's 50/20.

FiOS will not go away. If you have it available to you today, Frontier has no plans to shut it down. And new developments within or bordering fios footprint will get fiber only.

FiOS TV on the other hand will probably wither on the vine. So far it's future is the lifespan of your local franchise agreement.
millerzone

join:2004-10-15
Kirkland, WA
Reviews:
·Frontier FiOS

Re: Clueless about fiber

You missed my point. A suit inside of Frontier was trying to tell me that my speed depends on distance from the CO but that the offered speed "averages" 50Mbit.

Which is of course a total crock on several levels.

These folks don't know what they have and it's them -- not the front-line ex-VZ folks -- who are the decision-makers.

Frontier FIOS TV is probably not long for this earth. Internet maybe a bit longer.
WA 425

join:2006-08-19
Lynnwood, WA

Re: Clueless about fiber

said by millerzone:

Internet maybe a bit longer.
I see no reason why Frontier would take out fiber where it's already deployed. Just wouldn't make any sense.
wasvznowftr

join:2010-07-13
00000
fios internet is not going anywhere. it will not be called fios forever, but it will still be available. period.
WA 425

join:2006-08-19
Lynnwood, WA
said by millerzone:

I was asking about the advertising suggesting that 100Mbit internet is available in the Northwest.
They've apparently dropped this claim. The billboard on Hwy 99 has a new quote bubble at the bottom. No more reference to 100Mbit or even Fios. Just some generic statement about communications.
PDXPLT

join:2003-12-04
Banks, OR

Comcast does the same ...

Comcast has been advertised themselvs here as having a "fiber" network ever since Verizon came out with FIOS.

Of course it's a hybrid fiber/coax network and not FTTH.

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