Frontier Communications adds Spanish call center
by sashwa 08:57PM Friday Jun 04 2010
Frontier Communications, which provides telephone and other communications services to portions of the Mid-Hudson Valley, has established its first ever bilingual call center in its Middletown offices.
Twenty Spanish speaking representatives will be added to the 80 English speaking call representatives there.
Vice President of Human Resources and Call Centers, Cecelia McKenny, said about 15 percent of their customers would be well served with the bilingual reps.
“Frontier’s footprint, remember we are a rural telecom, so our territories are not as diverse as perhaps different parts of America,” she said. But, McKenney said whether you are in rural or urban America, the Latino population is the fastest growing segment, “So we are positioning ourselves as better serving that growth population in the United States.”