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Frontier Imposes 5 GB Cap For DSL
Declares anything more 'unreasonable'
by Karl Bode Wednesday 30-Jul-2008 tags: dsl · business · bandwidth · caps · Frontier Communications
Tipped by older dog See Profile
User older dog See Profile writes in to note that Rochester, NY based DSL provider Frontier (see our user reviews) has decided to implement a 5 GB monthly cap for all of their residential DSL users. According to an updated acceptable use policy, Frontier now declares that any monthly usage above 5 GB (bi-directional) is an unreasonable amount of usage. That's certainly going to be good news for regional competitor Time Warner Cable (who is cooking up some low caps of their own). From the Frontier website:

Customers must comply with all Frontier network, bandwidth, data storage and usage limitations. Frontier may suspend, terminate or apply additional charges to the Service if such usage

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exceeds a reasonable amount of usage. A reasonable amount of usage is defined as 5GB combined upload and download consumption during the course of a 30-day billing period.

As with most companies who try to justify low caps, the carrier's marketing department attempts to make the absurdly low cap sound reasonable by measuring the cap in terms of the amount of e-mails users can send (500,000), the number of web pages you can view (35,000—40,000), or the hours you can spend playing online games (350). Tip to marketing departments: this tactic doesn't trick your customers into thinking you're any less cheap. It does make them think you believe they're incredibly stupid.


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