A reader named Jon writes in to note that Frontier has found a new way to make a buck. According to Jon, Frontier earlier this year began charging customers a mandatory modem fee, and does not give new subscribers the option to purchase their modem like Comcast does. New subscribers are given the option of only renting, paying $7 a month for a regular DSL modem, or $15 for a wireless modem/gateway.
Modem ownership usually means no fee. That changed this month when Frontier sent customers with owned equipment (millions of customers were recently transferred in a deal with Verizon) a notice informing them this equipment was magically "out of warranty."
These customers are being informed that they must now pay a $7 "modem support and warranty" monthly fee for the honor of owning their own equipment. In other words, Frontier's going to force you to pay a $7 fee if you rent from them -- or a $7 fee if you don't. As you might expect, users in our forums
are not particularly impressed with the move.
"This is simply a money grab by Frontier in order to charge more than they advertise for their service," correctly notes Jon.