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Frontier: Replace That Too Fast Fiber Connection With DSL!
Company trying very, very hard to remain relevant
by Karl Bode 01:27PM Friday Nov 19 2010
It's been somewhat entertaining watching Frontier Communications lately, given they've been working overtime to downplay the fact that the vast majority of the company's customers still reside on frequently expensive, last-generation 1.5-3 Mbps DSL and dying POTs. Frontier CEO Maggie Wilderotter first claimed that Frontier offered 20 Mbps service when they don't, then claimed that the company deploys fiber to the home "all across the country" -- when they don't. Now apparently Wilderotter is busy trying to convince former FiOS customers and investors that downgrading to DSL is actually a good thing:
"Now, FiOS starts at like 50Mbps and it's very expensive. It's like $50 a month for a customer. So they left a whole host of customers behind from an affordability perspective who didn't need that kind of capability on broadband." Wilderotter explained. "We have just over the last 30 to 60 days opened up DSL in all of the FiOS markets to give the customer choice. So the customer can choose whether they want FiOS broadband or they want high-speed Internet service, typically, and in those markets we're offering around 6 to 7Mbps."
FiOS usually begins at 15 Mbps for $50-$55 with triple play bundles starting around $85. In contrast, Frontier charges at least $40 for 3 Mbps DSL alone in most of their uncompetitive markets. While Wilderotter may be right that Verizon didn't do a very good job offering a less expensive FiOS tier, her continued pretense that fiber really isn't important continues to be technologically adorable.

According to the company, they still aren't sure what they want to do with those 100,000 acquired FiOS customers "from an expansion perspective or a maintenance perspective." Given Frontier is the only carrier in town for many of their customers, they're lucky they have the option to procrastinate.

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Shelton, CT

2 recommendations

There *is* a market for slower broadband

The reality is that there are plenty of people for whom a fast connection is a waste of money. Granny has no need for 50M, she can get her email on 1.5M as well. I know plenty of people who stick with DSL although faster connections are available.
Personally I had 30/5 OOL, moved and got 18/2 through Uverse - then downgraded to 12/2 for $20 less/month. The reality is that for 99% of use there is no real-life difference when you get past the 6-7M mark.
Unless you are a heavy gamer that isn't willing to throttle down the pr0n downloads while playing or you have a family where 3-4 people have no life, anything faster than 3M will do just fine.