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Frontier Starts Reselling HughesNet Broadband Services
Two Awful Tastes That Taste Awful Together?
by Karl Bode 08:36AM Wednesday Jul 25 2012
HughesNet and Frontier Communications, two companies with significant reputations for over-charging and under-delivering when it comes to broadband services, this week announced that Frontier will start reselling HughesNet services in rural markets. HughesNet's slow speeds, high prices and daily usage caps (we assume all three will be coming along for the ride) consistently see fairly awful reviews among our users, and Frontier's DSL reviews fare only slightly better. Frontier appears to positioning themselves to offer HughesNet's new Gen4 services which should provide slightly faster speeds, but will likely remain saddled by high latency, high prices, and severe daily usage caps. While it makes sense that two companies that really aren't very good at what they do should want to work together, Frontier's PR team overshoots a little when selling the new joint product. "This is another example of Frontier's unwavering commitment to making broadband access ubiquitous - especially in rural America," claims Frontier. It's an example of something, but "unwavering commitment" probably isn't the phrase many customers of the two companies would choose.

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Crookshanks

join:2008-02-04
Binghamton, NY

2 recommendations

ah, Frontier, Karl's favorite whipping boy....

.... why not slam Verizon for abandoning their copper markets while simultaneously slamming Frontier because they aren't investing in those markets fast enough for our liking? Don't give them any credit at all for steadily expanding their DSL footprint and bringing it to rural areas that Verizon couldn't care less about, where the only other choice is capped/high-latency satellite or (if you're lucky) capped 3G.

Despite what many people think, Frontier has been a godsend around these parts. 3mbit/s speeds may not impress many people around here but it's fast enough for the majority of normal users and infinitely better than high-latency, capped, and expensive satellite service.

I've worked with Frontier for more than a decade on both the residential and commercial side of the business. They've been nothing but helpful, responsive, easy to deal with, and reliable. Some people may have had negative experiences but Frontier deserves more respect than it gets on the editorial page.

spewak
R.I.P Dadkins
Premium
join:2001-08-07
Elk Grove, CA
kudos:1
Reviews:
·SureWest Internet

Re: ah, Frontier, Karl's favorite whipping boy....

said by Crookshanks:

....

They've been nothing but helpful, responsive, easy to deal with, and reliable. Some people may have had negative experiences but Frontier deserves more respect than it gets on the editorial page.

A large number of folks have had "negative experiences" with Frontier, and no, no they do not deserve more respect on the Editorial page.
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tanzam75

join:2012-07-19

2 recommendations

I once rented a vacation house in eastern Maine. The entire eastern half of Maine has fewer people than the county in New Jersey where I live, despite having 50x the square mileage.

The house was by the sea, on a peninsula about 15 miles from the nearest town (if you could call it that). There was no cell phone signal -- the tower was in the nearest town. Don't even think about cable television. The nearest big-box store was 90 miles away. There were no water or sewer lines -- it was all wells and septic systems. Houses 500 feet away had no electricity.

And yet, the house was served by 3 Mbps DSL from Frontier.

My place in New Jersey maxes out at 1 Mbps DSL from Verizon, because its distance to the Central Office precludes a faster service profile. There are houses about half-a-mile away, in a development built in the 1990s, that do not qualify for any DSL service at all. There is crosstalk on the lines when making a phone call. The copper is falling apart, but the FiOS buildout ends about 2 miles away.

This is not to excuse Frontier for poor service, but just to place the situation in context. They're serving areas that the Bell System didn't want, plus the areas that Verizon didn't want. It's not exactly easy or cheap to provide high-speed Internet to these places.

Of course, if you live in a city that just happens to lie in Frontier's service area, then it is not exactly comforting to know that you're served by a rural telecom ...

firephoto
We the people
Premium
join:2003-03-18
Brewster, WA
Hey if they're so great and helpful, why after years of them taking over this Verizon area have I not heard one peep out of them unless it's mail garbage trying to upsell me to a second slow line that costs more than the first line. My line stats support faster speeds, My paid service tier supports higher speeds. I GET NO HIGHER SPEEDS.

My friend in another area in the sticks here with Charter is probably well past 20M service now. Frontier is a joke.
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Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24
Reviews:
·Verizon Online DSL
·Frontier Communi..

Re: ah, Frontier, Karl's favorite whipping boy....

said by firephoto:

Hey if they're so great and helpful, why after years of them taking over this Verizon area have I not heard one peep out of them unless it's mail garbage trying to upsell me to a second slow line that costs more than the first line. My line stats support faster speeds, My paid service tier supports higher speeds. I GET NO HIGHER SPEEDS.

My friend in another area in the sticks here with Charter is probably well past 20M service now. Frontier is a joke.

That is sort of how it is in my area. I have no idea why they won't give higher speeds. It's been proven my line can handle much higher speeds even though it's longer, but nope, all I get is 3Mbps/384kbps. What's funny is, 50Mbps/25Mbps (soon to be set from 50Mbps/5Mbps) is available. My understanding too is Frontier has ADSL2+ available in my CO and in the remote I'm on, so 24Mbps/1.5Mbps and perhaps 3Mbps up on Annex. M would be possible if they wanted to. Right now though, my line is set at an oddball speed for troubleshooting, so my upload is set to the max the DSLAM line card can possibly do, and it's been rock solid.

I think their main concern with my area is capacity. We're running through some pretty congested equipment at night that's further upstream than local. Each of the remotes Frontier has in my area from what I'm aware of have full-blown DSLAMs in them (Such as what you'd find in a CO. I'm attached to a very old, but well-working Adtran) with Fiber circuits feeding them so I can't see why they won't offer it up.

I wonder if the folks who are in charge of provisioning speeds are aware of what the competition is. There are small amounts of Frontier's service area around here that can't get any other competitors besides cellular or satellite, but for the most part, everyone can get them. Only problem with them is, they are pricy unless you get Triple Play where costs go down a bit.

But either way, I still don't quite understand Second Connect. It's the same thing as doubling a line's speed unless one line already is maxed out in one of the directions. The second connection comes in handy for some things, but some people would rather bond them or see everything in one shot, so nothing was really accomplished besides using another cable pair, line card, and modem (things other customers could have used) for a little more cost a month.

Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24
Karl slams Verizon and AT&T constantly around here as well. Just need to look

Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:2
So far it appears that Karl has pegged Frontier correctly. Advertising works both ways, what Karl post is a form of honest advertising.

bobjohnson
Premium
join:2007-02-03
Orlando, FL

What's the point?

Is this just going to be to fill gaps in their coverage in Frontier markets? I'm not following what they're actually trying to do here.
rifleman69

join:2006-04-12
Beaverton, OR

Re: What's the point?

said by bobjohnson:

Is this just going to be to fill gaps in their coverage in Frontier markets? I'm not following what they're actually trying to do here.

Frontier gets a percentage of the monthly fees that customers pay for HughesNet. HughesNet gets someone to "advertise" for them.

It's a lose/lose for the customer.

bobjohnson
Premium
join:2007-02-03
Orlando, FL
Reviews:
·AT&T U-Verse
·T-Mobile US
·Sprint Mobile Br..

Re: What's the point?

said by rifleman69:

said by bobjohnson:

Is this just going to be to fill gaps in their coverage in Frontier markets? I'm not following what they're actually trying to do here.

Frontier gets a percentage of the monthly fees that customers pay for HughesNet. HughesNet gets someone to "advertise" for them.

It's a lose/lose for the customer.

I get that part but i suppose i'm referring to the areas (or customers) that they are targeting with this. If Joe Customer in bfe only has the choice of satellite, he probably would get it direct from them. I suppose in areas that have Frontier phone with no dsl could bundle it or something, kinda like getting DirecTV service on your Death star bill around here?
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rifleman69

join:2006-04-12
Beaverton, OR

Re: What's the point?

said by bobjohnson:

said by rifleman69:

said by bobjohnson:

Is this just going to be to fill gaps in their coverage in Frontier markets? I'm not following what they're actually trying to do here.

Frontier gets a percentage of the monthly fees that customers pay for HughesNet. HughesNet gets someone to "advertise" for them.

It's a lose/lose for the customer.

I get that part but i suppose i'm referring to the areas (or customers) that they are targeting with this. If Joe Customer in bfe only has the choice of satellite, he probably would get it direct from them. I suppose in areas that have Frontier phone with no dsl could bundle it or something, kinda like getting DirecTV service on your Death star bill around here?

Yep, it's all about the bundle. Otherwise, order it through the satellite provider.

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4

ouch!

this isn't gonna be pretty!

lemmytech

join:2008-08-19
Rochester, NY

Re: ouch!

This announcement makes it feel like 1999 all over again.

cork1958
Cork
Premium
join:2000-02-26

Re: ouch!

said by lemmytech:

This announcement makes it feel like 1999 all over again.

It's time to party then, isn't it? Party like it's 1999, you know?!

I had Verizon/Frontier for 2 years a couple years ago. Only problem I had was when I tried to cancel the service. They still tried to charge me an ETF. Took me a month to get it straightened out, but in the end, those idiots owed me $76!!

Almost debating on going back to them as Charter, in their ongoing campaign to try and go bankrupt again, has started some REALLY stupid practices of only having 2 choices of plans for internet and forcing customers to use Charters junk modems!
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Simba7
I Void Warranties

join:2003-03-24
Billings, MT

Rural America?

I've lived in "Rural America". We're barely able to get a phone line, and only because the local telecom has to. Same thing with a power line.

..and satellite? Talk about insult to injury. You really think HughesNet's Gen4 satellite will improve their already crappy speeds and caps? Ha.

Maybe I should start a business venture delivering wireless broadband access to Rural Americans. I already know many small towns in Montana that would support it.
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openbox9
Premium
join:2004-01-26
Germany
kudos:2

Re: Rural America?

Go for it. There are a lot of WISPs that do well providing services to underserved areas. If you've got the expertise and tenacity, I'm sure you'd do well.