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Frontier Successfully Driving Away FiOS Customers
Continues to Bleed Residential & Business Customers
by Karl Bode 08:22AM Friday Nov 04 2011
According to Frontier's latest quarterly earnings, the company saw their earnings decline 30% and revenues decline 8% year over year. The company, which spent $8.6 billion to buy Verizon DSL and landline networks across fourteen states, says it gained 16,200 broadband customers on the quarter. However, Frontier posted 3.17 million overall residential customers and 319,379 business customers, down 10% and 9.8%, respectively, from one year earlier. The company also noted that they lost 9,900 FiOS TV subscribers and 3,100 FiOS Internet subscribers during the third quarter -- something that's not too surprising given the company's attempt to drive those customers away with rate hikes and massive new $500 installation fees.

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cableties
Premium
join:2005-01-27

Much ado

and what is FairPoint's QTR earnings report? Same?
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Splat
bloodx

join:2002-08-25
North Myrtle Beach, SC

fios

They lowered my FIOS internet to $54 from $70. 35/35.
JPL
Premium
join:2007-04-04
Downingtown, PA
kudos:4

Re: fios

said by bloodx:

They lowered my FIOS internet to $54 from $70. 35/35.

That would be a neat trick, considering FiOS doesn't exist in South Carolina.
soothsayer15

join:2002-03-01
Irving, TX

Re: fios

said by JPL:

said by bloodx:

They lowered my FIOS internet to $54 from $70. 35/35.

That would be a neat trick, considering FiOS doesn't exist in South Carolina.

It does exist in Myrtle Beach. Myrtle Beach is one of the few areas in SC that Verizon used to own before it was sold to Frontier.
bloodx

join:2002-08-25
North Myrtle Beach, SC
It does in North Myrtle Beach. Town population of about 12,000.
I know its crazy but its here. The city told Verizon that they were
going to bury all power, phone and cable lines so Verizon decided to put in Fiber. That's what I was told anyway.
Works great 35/35 for $54. Insane value, but Frontier don't seem to push it at all. They mostly want to sell you DSL

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4
said by bloodx:

They lowered my FIOS internet to $54 from $70. 35/35.

That shows you how much it *really* costs to offer that level of service and they're probably still turning a profit!
--
Oh YES! let me drop everything i'm doing regardless of who it affects to deal with your petty little problem!
nightjars

join:2010-01-09
Bothell, WA
They did the same for me, as well. I've had a couple of outages since Frontier took over, but for the most part, I am happy with the price and the service, it sure beats what Verizon was offering when they were here.

tim_k
Buttons, Bows, Beamer, Shadow, Kasey
Premium,VIP
join:2002-02-02
Stewartstown, PA
kudos:40

Ah, more money for the executives

I can't find data for 2011, but look at these figures and see if it looks like the executives deserve these big raises. »insiders.morningstar.com/trading···re=en_US
Customers and regular workers continue to be crapped on while the top tier rake in the dough.
--
RIP my babies Buttons 1/15/94-2/9/07, Beamer 7/24/08, & Bows 12/17/94-10/11/09

wesm
Premium
join:1999-07-29
Redmond, WA

One confused company...

I'm not entirely sure what direction Frontier is taking. They're still heavily pushing FiOS Internet and TV in Washington, even to the point of having "sales events" in apartment complexes and residential developments. When I moved to Redmond, I called to get Internet service and was proactively offered TV (with no installation fee, confirmed on my first bill) for the same price Verizon charges elsewhere. I've even seen Frontier trucks out laying fiber in new residential subdivisions around here.

Yet, Frontier is opting out of TV franchise agreements in Oregon and raising prices in Indiana. Then they turn around and mail out flyers in Oregon saying that 25/25 FiOS Internet is available for ~$43/month.

TJ_665

join:2001-07-04
Fairview, OR

Re: One confused company...

They are a hard company to figure out, but at least I was able to take advantage of the lower price without hassle ($69.99 25/25 -> $45.99 25/25). Can't say that about Verizon when they were controlling FiOS.
millerzone

join:2004-10-15
Kirkland, WA
In my experience, those sales events push DirectTV, not FiOS.

TV is on the back burner and I am certain will be phased out the moment they can start doing so (which I believe is July 2012).

wesm
Premium
join:1999-07-29
Redmond, WA

Re: One confused company...

That only makes them seem even more disoriented. Frontier held two sales events that I've personally visited, one at my apartment complex and another at the complex of a friend; each complex is owned by a different company. Both of us got flyers on our doors advertising "all fiber-optic Internet and television" and to come by the office on a specific date/time to meet Frontier people. I went by the one at my complex and positively grilled the sales guy; satellite never came up. Since my friend and I were passing through his complex's office to pick up a package, I didn't hang and gawk but I did notice that the sales people there had set up a Motorola set-top box and had MLB Network going. (Even without the STB, I knew it was FiOS because they hit "Info" once and it showed channel 586. DirecTV's channel is 213.)

However, I noticed that Frontier's e-mails and press release stuff has now changed: "Frontier Communications is a leading provider of Internet, telephone, satellite television, and data services..."

I love a good mystery. It's of no real concern to me as long as my service keeps working. After reading Frontier's franchise with the City of Redmond, it looks like they missed the date to opt-out of the video franchise without steep penalties.

Not that I doubt you in the slightest, but where did you see July 2012? If that comes to pass, I imagine Comcast installers will be very busy that month...
millerzone

join:2004-10-15
Kirkland, WA

Re: One confused company...

July 2012 == 2 years after take-over. My recollection was that they agreed to no "substantial" changes in the service they took over, for a period of 2 years.

rotary pulse

@airadvantage.net

fios ?

Frontier still have party lines here, but I heard they are going to launch touch tone next quarter... Yea!!