diablo18926R.I.P. Donald Lee Wise join:2011-04-21 Friendly, WV |
The outage's situationOnly issue we've had is the outages as the article says. We had around 10 outages since we joined frontier witch was at the end of last year up till now.. A tech said that the well drillers over in clarksburg have cut through the fiber line without knowing the line was ran through there.
Besides the line getting cut. As hank described a couple times over in the frontier forums, they switch out old routers for new routers. How much time is required to change out some routers cause we were before without connection for a couple of full days and then we started having no connection once every month atleast, some will last a few minutes(no problem) and some will last around 6 hours. | |
|
| Smith6612 MVM join:2008-02-01 North Tonawanda, NY ·Charter Ubee EU2251 Ubiquiti UAP-IW-HD Ubiquiti UniFi AP-AC-HD
|
Re: The outage's situationWith the exception of the Fiber cuts, a router change or failure shouldn't be taking the network down for days on end. If the network is going down, then Frontier is vastly underutilizing their network gear's potential. Verizon, besides the fact that they don't care for their DSL network too much, can change your edge router within a minute of downtime. As long as the rest of the path (ATM switches, DSLAM, Fiber) are in place that is... | |
|
| | Zenit_IIfxThe system is the solution Premium Member join:2012-05-07 Purcellville, VA ·Comcast XFINITY
1 edit |
Re: The outage's situationYeah, it sounds more like Frontier's incompetence than anything else. What happened to redundancy? Did that concept die like a lot of other good ideas in this industry due to cost? Then again W.VA has an infrastructure mess. None of the internet backbone even runs through the state - this is apparently Frontier's setup:
There is backbone not far from W.VA. Ashburn, VA has a ton of players with fiber peering points. (Comcast iBone, Hurricane Electric, Cox, Verizon, AT&T, CenturyLink, Sprint... just to name a few). Ashburn is a big connection point...
I get it, the Blue Ridge Mountain is an problem, but there is a new highway from Charles Town to Western Loudoun. From there, a straight shot down Rt.7 to Ashburn.
But why would frontier spend money on a backbone connection other than the Pittsburgh one? Right...
| |
|
| | | jjeffeoryjjeffeory join:2002-12-04 Bloomington, IN |
Re: The outage's situationYou'd think the Federal employment operating in Clarksburg would want good internet. | |
|
| | | | |
frontiersuck
Anon
2014-Oct-21 7:49 pm
Re: The outage's situationThey have good internet, same as myself. Its just not through frontier. | |
|
| | | | | jjeffeoryjjeffeory join:2002-12-04 Bloomington, IN |
Re: The outage's situationTWC? | |
|
| | | | | | Zenit_IIfxThe system is the solution Premium Member join:2012-05-07 Purcellville, VA |
Re: The outage's situationIt could be Comcast too, they have quite a few systems in W.VA that were inherited from Adelphia. | |
|
| | | | | | | jjeffeoryjjeffeory join:2002-12-04 Bloomington, IN |
Re: The outage's situationI checked his IP adress, and it was TWC. | |
|
| | | |
to Zenit_IIfx
I do know that Ntelos has a high speed fiber link into Charleston and I think it links up to Pittsburgh and Waynesboro then heads to Ashburn. | |
|
| | | |
to Zenit_IIfx
Level 3 has core Fiber that runs through Martinsburg, WV in the Eastern Panhandle (Not shown in picture). Zayo Group has core Fiber through there as well. | |
|
| | | |
to Zenit_IIfx
I live in Morgantown, I am routed through to Ashburn VA. I have been since the take over of our phone system. At night, my speeds drop well below 234Kbps, during the day I am running almost 8Mbps. This is where the complaints are coming from, plus the outages for hours and sometimes days on end. | |
|
Noah VailOh God please no. Premium Member join:2004-12-10 SouthAmerica 1 edit |
Noah Vail
Premium Member
2014-Oct-21 11:29 am
It could be better if Gov agencies did the job they're paid to doquote: "Frontier received $42 million in federal stimulus funds that didn't appear to improve service for users."
Also a problem is that the FCC and PSC don't doesn't hold larger ISPs accountable to their agreements. Those agencies aren't even providing the minimal amount of service that all* citizens are paying taxes for. * (corp taxes -> cost of goods sold = everyone pays taxes)
Edit: removed non-relevant PSC from conversation | |
|
| dsless join:2001-05-16 Pittsburgh, PA
1 recommendation |
dsless
Member
2014-Oct-21 11:42 am
Re: It could be better if Gov agencies did the job they're paid to doThe WV PSC doesn't regulate broadband. | |
|
| | |
KennyWest
Anon
2014-Oct-21 11:24 pm
Re: It could be better if Gov agencies did the job they're paid to doNo state has been given the authority to regulate the Internet. It's defined as an information service, therefore will always be until the courts and Feds change that.
Also this is "up to" there fore its up to. | |
|
linicxCaveat Emptor Premium Member join:2002-12-03 United State |
linicx
Premium Member
2014-Oct-21 11:33 am
BaloneyI would be willing to bet the people who are doing the loudest complaining do not[1] live next to the plant/central office, and do not [2] understand how internet actually works in real life in rural America. It is also a waste of the courts time. The court might force it to change its advertising. The court might force it to change equipment in the home and at plant/CO. However, the court cannot change PHYSICS.
"Advertised speed" is a legal minefield that is often advertised as "X" times faster than dialup. In the very fine print the dial up standard may be stated as 28.8 (It certainly was in 1995). The actual obtainable speed is determined by where the customer lives. If the company can deliver 12/1 to the family next door, but you can only receive 6/1 - then you are receiving the maximum speed that can be received/delivered to your address.
FCC licensed telephone companies are regulated. The service they provide outside of telephone such as: cable and its VOIP phones, television, home security and internet are not regulated by Congress or FCC. One cannot make a silk purse out of the sow's ear, any more than one can force fiber to deliver 12/1 over copper five miles from plant/co. It is no more likely than FTTH or FTTN being delivered to an isolated town of 1000 residents. | |
|
| tobyTroy Mcclure join:2001-11-13 Seattle, WA |
toby
Member
2014-Oct-21 11:48 am
Re: BaloneyThanks Frontier CEO . . . ?
This article is about false advertising. | |
|
| | linicxCaveat Emptor Premium Member join:2002-12-03 United State |
linicx
Premium Member
2014-Oct-21 5:18 pm
Re: BaloneyNot close. I've been with several national companies in several states. They all make the same claims and they fail the same for the same reasons. You can't legislate physics. | |
|
| |
to linicx
Well actually, several small, isolated towns of less than 500 people in northern Minnesota have FTTP thanks to a local co-op. Similar things are happening in Vermont and other states. Publicly traded companies won't do that because it would be less money for the greedy ass shareholders. Co-ops are the way to go. | |
|
| | linicxCaveat Emptor Premium Member join:2002-12-03 United State |
linicx
Premium Member
2014-Oct-21 5:48 pm
Re: BaloneyAgreed. I was on a cable co-op once upon a time and it was awesome until the owner died. His wife sold it to a regional company that took it apart and ruined a really great service. | |
|
| | | |
Re: BaloneyYep, I work for the FTTP co-op I mentioned and I love it as well. Too bad about your cable co-op. | |
|
| | | |
KennyWest to linicx
Anon
2014-Oct-22 3:39 am
to linicx
a co-op doesn't have one owner. everyone who is a customer is a member or anyone that pays dues. | |
|
| KennyWest |
KennyWest to linicx
Anon
2014-Oct-21 11:28 pm
to linicx
Actually as long as they say "up to" the courts can't make them change their advertising either. They're covered and their TOS would state the same, and say speeds are not promised, etc. Frontier is not that stupid.
Plus Cable is generally available in areas that have DSL anyway. | |
|
SarickIt's Only Logical Premium Member join:2003-06-03 USA 3 edits |
Sarick
Premium Member
2014-Oct-21 11:53 am
Yes it's slow a lot.The max package for my home is limited to the DSL provision. They limited the speed that my DSL line can connect at. You see even if my line is capable of 4mbps the provision doesn't allow the DSL to sync higher. Looking at the ADSL stats I'm fine with this the line is running at around 90% capacity for download.
There is however an issue with the upload being limited by about 20-40%. You see even though the ADSL connects at 448 I'm lucky to have 300bps upload. Most of the time it's much lower but it NEVER EVER hits 400. A few years ago I could get 400+ with upload now it's not happening. It's a clear sign that the upload is Being restricted because the ADSL stats on the upload end SNR etc are very high and the sync is over 300.
The same with downloads at times the speed drops to under 1mbps. It's not the ADSL sync connection but the network on frontiers end being sluggish.
It would be nice if the speeds weren't capped. I know the upload side still has a lot of potential capacity.
They're selling me the internet MAX package. I realize It's not really possible for me to reach 12/1 or even 6/0.5 ADSL my location without using some sort of ADSL bonding. The point is I'm still paying full price for DSL max. | |
|
| |
Re: Yes it's slow a lot.I support the suit and any pressure they can put on frontier. It seems to be a pretty dismal operation they are running.
If all they are able to provide you is a minimal service then I would call and demand they downgrade your service to the lowest price tier. I can understand your frustration but why continue to put money in their pockets paying for a level of service you know they can't provide? People need to make the company's behavior cost them money or they won't change. It also doesn't help claims that one is not receiving the speed contracted for when the company claims a person is receiving the speed and the person is willing to continue paying for the higher speed tier. | |
|
| | SarickIt's Only Logical Premium Member join:2003-06-03 USA |
Sarick
Premium Member
2014-Oct-21 8:33 pm
Re: Yes it's slow a lot.They recently lowered my rate $10.. Said my plan was costing us both money to maintain. They changed my plan saying it's the same plan just different codes. No changes in service. | |
|
MikePWV join:2010-09-08 Martinsburg, WV |
MikePWV
Member
2014-Oct-21 12:44 pm
frontierNormally you won't hear this but I am greatful that we have Comcast in my area of WV or else we'd be stuck with Frontier too. It's sad that Comcast offers 100+ mb down in my area yet Frontier in the same area offers less than 1 | |
|
| diablo18926R.I.P. Donald Lee Wise join:2011-04-21 Friendly, WV |
Re: frontierFrom my understanding, some of the DSLAM's are being currently ran DSL and they should be ran fiber instead.
I don't see how it would help so much to where it would make the speeds bump up to 100Mb/s down though since frontier isn't the best company in the state and isn't the best company in the USA either but that's why it's meant for rural area customers unless you get say 35Mb/s down(might be $300 per mo though) witch isn't too bad at all actually, I would love to see such a speed. | |
|
| | |
Re: frontierFTTP doesn't use DSLAMs. There are two types of fiber access networks - Passive Optical Networks (PONs) and Active Optical Networks (AONs). PONs use splitter shelves so one feed fiber can go to as many as 32 Optical Network Terminators (ONTs), a device that basically converts the light to a signal your router can use. Some can do much more than that, such as converting the signal to RF for TVs, POTS for phones, VoIP, etc. AONs go straight from the ONT to the access gear. | |
|
| |
to MikePWV
+1 this. The Eastern Panhandle for the most part is in good shape. I think 8 cities from the EP make of the list of WV's top 10 fastest cities. They all average over 40 Mbps.
The Eastern Panhandle is apart of a Comcast cable headend that serves Washington Co, MD; Jefferson County, WV, Berkeley Co, WV; and Frederick County, VA. | |
|
| | |
DSL Only
Anon
2014-Oct-23 3:15 am
Re: frontierI live just outside of Shepherdstown and we do NOT have access to Comcast, as is the case in a great deal of Jefferson County. Frontier is the only game in town for many of us. | |
|
| | | |
Re: frontierThis is the coverage map for Comcast in Jefferson County. If you don't have Comcast, it is because you are too rural. Shepherdstown and Charlestown both rank in the top 10 in WV download speed rankings. said by DSL Only :I live just outside of Shepherdstown and we do NOT have access to Comcast, as is the case in a great deal of Jefferson County. Frontier is the only game in town for many of us. | |
|
| bcrosen join:2014-06-24 Martinsburg, WV |
to MikePWV
I've got Blast service and still getting 35/6 in an area near Rock Cliff Drive. Everyone I spoke to on the phone said that I wasn't getting the speed I should be. Finally they sent a tech to my house and he told me that is the fastest they offer in my area until they upgrade it, then he left. | |
|
| | |
Re: frontierOdd, I know several people that have 105 Mbps plan in Martinsburg, but they got the upgrade from being bundled. The upgrade must have been only for those customers, at this moment in time. Shouldn't be too much longer before the upgrade goes into effect for everyone. said by bcrosen:I've got Blast service and still getting 35/6 in an area near Rock Cliff Drive. Everyone I spoke to on the phone said that I wasn't getting the speed I should be. Finally they sent a tech to my house and he told me that is the fastest they offer in my area until they upgrade it, then he left. | |
|
| | MikePWV join:2010-09-08 Martinsburg, WV |
to bcrosen
Well that's interesting. I live a mile from the courthouse and we got upgraded a little bit ago. i am a triple play customer for the time being... | |
|
|
Frontier Max
Anon
2014-Oct-21 7:19 pm
Same boatI pay for the Frontier Max Internet in a rural area and receive less than 1 MBPS. | |
|
|
I know they will loseBut I support them anyways because I went though the same BS. The law will side with Frontier due to the fact the legal term "up to" was in place. The court will also have to side with frontier because for customer level internet there is not service level agreement. With out any standards on that even if the service never worked they are off the hook because you the customer are never ensured of anything.
I hope Century link, Time warner cable, AT&T, Comcast and every ISP that has pulled this crap over customers get's sued next over this issue and then maybe the FCC could make better rules and standards for internet service. | |
|
| |
KennyWestt
Anon
2014-Oct-22 9:38 am
Re: I know they will loseThe FCC gave up the right to regulate the Internet and it must go to Congress at this point. The Courts also ruled that the Internet is information not a communications service, it is also not a utility (hence cable TV is not either and should not be "regulated by the FCC either).
The FCC back in the early 2000s screwed themselves and now are trying to go backwards and its not working. The FCC needs to be gutted and redone and put back to where it should be and was. They manage the airwaves for radio stations and that's it. Phone services, Internet, and cable TV are not something they should regulate as they were never created for that from the state. | |
|
| | |
Re: I know they will loseIt's amazing that so many Americans are dumb enough to defend the status quo when even corrupt holes like Romania (nothing personal, but the country's not rich and the political class is known for being ludicrously dishonest) are crushing the United States in digital infrastructure. | |
|
linicxCaveat Emptor Premium Member join:2002-12-03 United State |
linicx
Premium Member
2014-Oct-22 12:54 pm
Frontier is ..... a second tier, Fortune 500 (FTR), telephone company based in Connecticut. It is licensed and regulated by Congress via FCC to operate in 28 states. Its primary purpose is to join with the other phone companies in the United States to maintain telephone lines and connectivity between our borders, as well as to provide wireline service to those who want/need it. All telephone companies licensed by the FCC are obligated to follow federal guidelines, regulations and laws, regarding wireline and POTS services.
The other services offered by the telephone companies IE: Cable, Internet, VOIP, Video, Satellite, Television, Home Security, Life Link, etc., is optional. It is un-regulated regarding fees charged, quality of service, packaging, equipment provided to customer, outages and up time, download and upload speed.
America has too much breadth and depth to guarantee that everyone who owns a computer TODAY will have splendiferous, spectacular, mind-numbing download speed. It is not possible as not all of the equipment in use today is capable of it. Think of the challenge this way:
You need new modems for 38,000,000 residences and businesses,100T fiber for each of the 2500 offices in 28 states plus all the equipment to run it and the technicians to install it. When it is done every one must have the same level of, and quality of, services as the CEOs in Manhattan and Los Angeles.
It is a frivolous suit that is a waste of taxpayer money and the court's time. . | |
|
| |
Re: Frontier is ...Frontier is a self serving, monopolistic, opportunistic company that provides miserable performance and stability in their connections for the same price as other more stable and faster services.
There are loads of other carriers in this "broad and deep" country of ours that actually provide good quality service and care about their customers and they dont seem to drum up a sob story to cover the piss poor performance.
I dont know why I'm even replying to your post, being that it seems like a poor attempt at astroturfing | |
|
| | linicxCaveat Emptor Premium Member join:2002-12-03 United State |
linicx
Premium Member
2014-Oct-22 8:04 pm
Re: Frontier is ...I have no idea what astroturfing is, so I would say I probably am not. You describe many of the second tier companies that provide Internet. Poor performance is subjective. What is poor to you may be wonderful to someone who does not live in your your town and state. It is all about physics, anyway. | |
|
|
|