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GoDaddy Claims Outage Wasn't an Attack
Supposed Anonymous Member Claims GoDaddy is Lying
GoDaddy is not only apologizing profusely for this week's significant outage, but they're offering users one month service credits. Not only did the outage turn out the lights for thousands of GoDaddy DNS users, it forced the company to temporarily use the DNS servers of a competitor (Verisign) while they got users back online. With things calming down somewhat GoDaddy issued a statement yesterday saying that the outage was not due to an attack, but was the result of a "series of internal network events that corrupted router data tables":
quote:
Click for full size
The service outage was not caused by external influences. It was not a "hack" and it was not a denial of service attack (DDoS). We have determined the service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented measures to prevent this from occurring again. At no time was any customer data at risk or were any of our systems compromised.
While they didn't include it in their statement for whatever reason, GoDaddy CEO Scott Wagner has e-mailed users saying that they'll get a free month of service while apologizing for the outage:
quote:
"We let you down and we know it. We take our responsibilities -- and the trust you place in us -- very seriously. I cannot express how sorry I am to those of you who were inconvenienced."
For whatever it's worth (and it doesn't appear to be worth much), the supposed Anonymous member who claimed responsibility for the outage continues to insist that his attack brought the company to its knees, and that GoDaddy is lying.
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NJBoricua75
Born And Raised
join:2000-09-13
Brooklyn, NY

NJBoricua75

Member

Like a true terrorist

Claiming responsibility for others work smfh and if GoDaddy is lying, good. They should not give anon attention and neither should the media

ArrayList
DevOps
Premium Member
join:2005-03-19
Mullica Hill, NJ

ArrayList

Premium Member

Re: Like a true terrorist

They should be honest with their customers. Do you really want to trust your business to someone that is lying to you?

PapaMidnight
join:2009-01-13
Baltimore, MD

PapaMidnight

Member

Re: Like a true terrorist

You should ask Sony that question.

C0deZer0
Oc'D To Rhythm And Police
Premium Member
join:2001-10-03
Tempe, AZ

C0deZer0

Premium Member

Re: Like a true terrorist

Especially given their recent business maneuvers, sony would rather go out of business than actually tell the truth on anything.

PapaMidnight
join:2009-01-13
Baltimore, MD

PapaMidnight to NJBoricua75

Member

to NJBoricua75
Considering there has been no incitement of fear or terror, I find your terminology a bit of a stretch.
nonymous (banned)
join:2003-09-08
Glendale, AZ

nonymous (banned)

Member

Rock and a hard place.

Either you were hacked or you had a system failure. Either is a bad choice though a DoS attack does not have to lead to data being stolen just overwhelmed servers until you can take action. To me a DoS attack may be better than well we had internal issues taking us down.
silbaco
Premium Member
join:2009-08-03
USA

silbaco

Premium Member

Maybe?

It does seem hard to believe a company of their size could be taken down by corrupt router tables for that period of time. It doesn't take that long to fix the problem.

battleop
join:2005-09-28
00000

battleop

Member

Re: Maybe?

Something is not right here. Either they are flat out lying or they didn't have the required spare parts or staff on site to quickly bypass or correct the problem.

hitachi369
Embrace Your Rights
Premium Member
join:2001-10-03
Cincinnati, OH

hitachi369

Premium Member

What would they gain?

I don't know what godaddy would gain by saying it was there crappy system that crashed and not a 3rd party they have no control over.

In this case, I have to say GoDaddy is being honest.

cdru
Go Colts
MVM
join:2003-05-14
Fort Wayne, IN

cdru

MVM

Re: What would they gain?

said by hitachi369:

I don't know what godaddy would gain by saying it was there crappy system that crashed and not a 3rd party they have no control over.

Crap happens. I think every major hosting provider has had an issue at some time or another. I've had system that went down because a power outage caused a fire with the back up generator. Or where the bank of batteries that provided temporary power until the generator could reach speed exploded taking down everything.

You can plan and think you have all your bases covered but sometimes fate throws a curve ball and things don't go down quite the same way as you expected.
CXM_Splicer
Looking at the bigger picture
Premium Member
join:2011-08-11
NYC

CXM_Splicer to hitachi369

Premium Member

to hitachi369
Agreed, either way it looks bad but I would figure they would be all to happy to blame the FU on hackers. The only possible motive I could come up with for Go Daddy to blame an outside hack on themselves would be if the hack was THAT severe. Like major stupidity (or liability) on their part could get them sued by businesses that lost money due to this.

Of course it is also possible that they just have no clue that they were hacked.

FarmerBob
join:2000-12-21
Littleton, CO
Calix 716GE-I
Netgear Orbi RBK853
Netgear RAXE500

FarmerBob

Member

And the winner is . . .

Yup. This from a group that accused me of simultaneously changing the DNS on 30 domains in my account and another 50 in another, of which I lost all 30 and they all 50 clients when those 80 address lost the connection to our servers (Oct 30th, 2010). The change time stamps on their end were all within 1 second of each other. There was no way on the planet that it could have been done by a human(s) as it was insisted it was and that it was all my fault. My accounts have been wiped and mysteriously reappeared with all the registration info changed, leaving me with hours of changing it back. ICANN was not happy about that. So . . . basically this "excuse" of theirs has no validity with me. It's just another GD "F" Up that they will try to pass off on anyone but themselves.

From my history with GD, it was internal, another "maintenance goof". With many more to look forward to. Stayed tuned.
rdmiller
join:2005-09-23
Richmond, VA

rdmiller

Member

Let's speculate some more!

Jumping to conclusions is always more fun than searching for facts.
prairiesky
join:2008-12-08
canada

prairiesky

Member

too good a hacker

Maybe this guy was so good he made it look like an internal network issue.
bgoodbody
Bill G
join:2002-05-08
North Truro, MA
Netgear WNR3500L

bgoodbody

Member

GoDaddy has a BIG reputational problem

Look if it wasn't an attack, then it must have been a GoDaddy problem. not good for there rep.

We left a year ago when the Presidents office refused to deal with clear evidence that their eMail infrastructure was compromised.

When we would send some email they would send a reject saying it couldn't be delivered to a list of folks we never sent it to, etc.
tkdslr
join:2004-04-24
Pompano Beach, FL

1 edit

tkdslr

Member

Godaddy response.. even worse.. It Fell Over by itself!!

I.E. Their network/servers/whatever... died all by itself.. no evil external variable to blame..

Which indicates extreme incompetence.. the CEO and CIO should resign..

Eagles1221
join:2009-04-29
Vincentown, NJ

Eagles1221

Member

the issue

the issue is you can't have your NS/glue records with more than one registrar. So if Verison/Godaddy/Melbourne IT or the other main registrars go down..we're kinda shafted right?

someitguy
@cinergymetronet.net

someitguy

Anon

Re: the issue

Actually not. Verisign/Net solutions runs the .com registry. Even if they go offline no one could update their domain records but the 13 different root server sites would operate.

Godaddy is basically a reseller the interfaces to controller of each registry. You can split your DNS servers across multiple IPs (upto 13).

Eagles1221
join:2009-04-29
Vincentown, NJ

Eagles1221

Member

Re: the issue

That's not what I said. Reread. The NS record is held by godaddy. That holds several DNS pointers. My NS1 is ATT my NS2 is Sprint. I used to use Godaddy until this week. My email and webservers were offline due to Godaddy's outage. My DNS was NOT on Godaddy, but the DNS recursion failed since the NS record was offlinne.

someitguy
@bhn.net

someitguy

Anon

Re: the issue

You can then split your NS records across registrars. They don't have to be NS1.yourdomain.com, NS2.yourdomain.com. I have used upto 3 different providers to run DNS. You permitted a single point of failure because of the vanity NS records.

Like I said you said your were tied to Godaddy DNS servers. I had pulled an emergency switch for a client to dnsmadeeasy during that mess.