Wait just a minute... Finish with this county first before you move on...
Re: Wait just a minute... And that's the thing. Google has NO plans in finishing anything in the US. They never finish any of their hobbies anyway. How many years did it take Google Search to come out of Beta? And Gmail? Any thing that people do use, they kill off of make it so its a horrible product- GTalk into Hangouts?? Why???? Google+??? Not that great. GFiber outside of 3 cities? Not hardly. They're all about signing these deals but have no plans in expanding or they'd be building out light wild fire.
And why does the red tape need to be cut? It was fine before and works in all cities. It's Google who did NOT want to play by those rules.
| |karpodiemHail to The VictorsPremium
Re: Wait just a minute... actually, everything he said is true. I like Gmail/Maps, but I wouldn't buy hardware from Google. No customer service/quality. That's why I buy Apple hardware and tri-boot OS X/Windows/Linux.
Back to the topic at hand, yes the ISPs agree with you - they don't see Google expanding either. That's why you've seen fiber to the press release (FTTPR) from the big guys; no meaningful deployment. They will take wireless to the max (5G or 6G), keep caps insanely low, and wait until there is some meaningful competition from Google before doing anything. They have zero incentive to spend any additional money to do otherwise. Customers have largely no choice, they are a captured audience.
Re: Wait just a minute...
said by karpodiem:Google does have a customer support line for Google Fiber and it's pretty good, so is the online chat. The reps actually have problem solving skills and don't read a script. They seem to hire people who know how to do deductive reasoning, which is rare. The left hand knows what the right hand is doing, like when handing the ticket off to field people. They don't ask your phone number multiple times like TWC does or ask you to take a 'customer satisfaction survey' afterwards - with TWC it's entirely about rating the customer rep.
No customer service/quality.
| |danawhitakerSpace...The Final FrontierPremium
Re: Wait just a minute...
said by existenz:The problem is that influence rarely expands beyond the select markets they're already in. I live a couple hundred miles north of their Kansas City rollout, and we've seen NO improvements here - in fact, if anything, it's worse. We went from uncapped to capped with grandfathering for existing customers to everyone being capped on my cable ISP. My only other option (and I live in a relatively nice suburb) is 1.5mbit DSL that isn't even stable. I check every six months to see if there are any speed improvements here from them and there never are. The only way my ISP options will budge is if Google comes and plants a flag here...not hundreds of miles away.
They have already influenced Gbit providers by setting a $70 baseline on pricing. It was about $300 beforehand. It set expectations with users and now ISPs are bumping speeds, some w/out bumping the price - can't prove due to Google setting a baseline, but seems they probably did.
As long Google *thinks* they can influence ISPs to provide more for less and encourage govt entities to cut red tape, they'll probably stay in the ISP game, even if limited. Would be good to see Google 'open source' their GFiber architecture and allow any ISP use it if they find a use for it (or portion of it).
You're watching Sports Night on CSC so stick around...
| |said by buzz_4_20:Here-here!
Finish with this county first before you move on...
No seriously... here please.
Re: Google Fiber in the UK?
said by davidhoffman:They may have partly selected KC market first _because_ KC region has most major ISP players. All of the majors except VZ.
but I thought one of the main points for Google Fiber was to go into areas with no meaningful competition.