Google Lowers Nexus One ETF, Launches Phone SupportGoogle's moving to tackle major early complaints... 08:46AM Tuesday Feb 09 2010 by Karl Bodetags: business · wirelessTipped by S_engineer  At launch, Google took heat for a number of things related to their "Nexus One" smartphone, including the fact that customers who canceled service early faced $550 in fees (a $200 ETF from T-Moble, and a $350 Google "Equipment Recovery Fee"), which was more than the phone even cost. Responding to these criticisms, sluggish Nexus One sales, and the FCC's recent inquiry into ETFs, Google says they're lowering the Nexus One "equipment recovery fee" from $350 to $150, and talks about the decision to the Wall Street Journal: A Google representative said the company had been working with T-Mobile to lower the equipment fee. "Google's overall financial philosophy with regard to operator service plans remains unchanged: We make no profit from commissions from operators or from equipment recovery fees, and our recovery fees are based on operator charges to Google for early termination of service," the company said in a statement. Another criticism of the Nexus One launch was that Google was only offering e-mail support (with turaround response time of up to 24 hours). That's also changing, with TMO News indicating that Google has officially launched phone support for the Nexus One (888-48-NEXUS (63987)). A third major criticism of the product was that the phone struggled to obtain 3G connectivity, even in markets where T-Mobile 3G service exists. That problem was apparently fixed with a recent firmware update, though some connectivity complaints persist.
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ztmike
Mark for moderation
Premium
join:2001-08-02
|  ETF for N1 who bought outright?
Saw this
»news.yahoo.com/s/ap/20100209/ap_···hone_fee
But doesn't answer my question. | |
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del ftl
@algx.net | Re: ETF for N1 who bought outright? No, you dont have anything to terminate if you bought it outright. You have no contract with tmo nor att if you buy it outright. | |
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tiger72
SexaT duorP
Premium
join:2001-03-28
Saint Louis, MO
clubs:
 ·T-Mobile US
 ·AT&T DSL Service
| Re: Wireless parasites should tell the truth! said by Mr Matt :  The big lie is that you own the handset. In reality persons purchasing a Google Handset are paying a one time right to use fee. Many PABX manufactures charge a one time right to use fee for use of the software to operate their systems. The customer does not own the software and is not allowed to sell or transfer it without the permission of the manufacture. I have not seen any comment regarding who owns the handset once the contract has been met. Does the customer have to return the handset to Google after the contract has been met and they cease to use it, or is it simply disabled by a malicious firmware download? Can the handset be used on another GSM network after the contract is met? I think Google should answer those question before they are allowed to continue selling renting the product. huh?
The customer owns the handset. That's why you pay an ETF when you cancel your contract - to cover the subsidy on the handset.
And with an Android phone, the whole "charging for right to use software" is even LESS of an issue since it's open-source software.
Can you possibly cite any reference on the internet (other than conspiracy forums) that can back up your baseless accusation?
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"What makes us omniscient? Have we a record of omniscience? ...If we can't persuade nations with comparable values of the merit of our cause, we'd better reexamine our reasoning."
-United States Secretary of Defense (1961-1968) Robert S. McNamara | |
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| | tiyuri
join:2001-06-06
Little Silver, NJ
| Re: Ugh I do not have a Nexus One but I seriously considered it and ran the numbers. For me they came out like this:
Unsubsidized Phone: $530 (+ tax)
Monthly Plan: $60 (+ tax)
Subsidized Phone: $180
Monthly Plan for 121 Days: $80
T-Mobile ETF: $200
Monthly Plan After That: $60
So $180 + $80 ($20 plan diff * 4) + $200 = $460
$460 $530
Yes that number is not exact since tax and fees on the more expensive plan will add to the total. Still, unless you REALLY want to use the N1 on EDGE, I don't see why you would buy it outright. | |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD | Re: Ugh And of course if you do not pay the ETF, you got yourself a $530 for $180 as either way you pay for the plan.
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"Net Neutrality" zealots - the people you can thank for your capped Internet service. | |
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RRedline
Rated R
Premium
join:2002-05-15
Williamsport, PA
| Verizon N1 I plan to get this phone the day it launches on Verizon's network. I seriously look forward to the loud conversation I am going to have with AT&T when I finally cancel their worthless POS "service".
The N1 sales were sluggish, but I think that is going to change once there is a CDMA version. T-Mobile's 3G network is extremely tiny compared to Verizon's, and Google will have had a few months to fix many of the bugs with the device.
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One nation, under Zod! | |
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DreamBuster
@acterna.com
thumbs down from:
MMH
| Re: Verizon N1 Dream on all you VZW/CDMA fanbois.
When is it going to get into your head that Google/Apple (companies where cell phones are only one line of business) only want to make devices for the larger GSM population? | |
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RRedline
Rated R
Premium
join:2002-05-15
Williamsport, PA
| Re: Verizon N1 said by DreamBuster :
Dream on all you VZW/CDMA fanbois.
When is it going to get into your head that Google/Apple (companies where cell phones are only one line of business) only want to make devices for the larger GSM population?
I am a "fanboi" because I want a phone that actually WORKS? AT&T's service is horrendous where I live.
Verizon is getting a CDMA Nexus One this Spring. Also, Apple only went with AT&T because they couldn't work out a deal with Verizon. You really don't know what you're saying, do you?
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One nation, under Zod! | |
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RRedline
Rated R
Premium
join:2002-05-15
Williamsport, PA
| Re: Verizon N1 said by ptrowski :I don't think the sales are sluggish due to the network, I think it's because of lack of advertising. A Superbowl ad would have been perfect to get the word out. I still think it's a tough sell on T-Mobile. If Verizon steps up their advertising when the N1 hits their network, it will be very good for Android. I don't see anyone else seriously challenging Apple other than Google.
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One nation, under Zod! | |
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BBBanditRuR
King Me
join:2009-06-02
Parachute, CO | quote:
...lack of advertising.
Bingo. Yeah, and why no ad for Super Bowl? Didn't they do a pretty good commercial for the Droid? | |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | Even looking at the T-Mobile website there is no reference to the Nexus. | |
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fiberguy
My views are my own.
Premium
join:2005-05-20
| Very simple solution... ... don't buy the phone. And, anyone who does is a sucker, fool, ignorant, and any other term that can describe them.
The way you teach these people a lesson is to not patronize them.. pure and simple. But, don't take the offer knowing the strings attached and then whine about it.
Government doesn't need to get involved.. this is purely a easy fix.. as soon as they realize no one would buy into this kinda thing, they will change their own tune.
However, in their defense.. if the phone TRULY is $530 outright and people want to take the $179 price, the ETF, if they state it up front, should not exceed the cost of the phone's outright price. Does that also mean people should be able to say "well, the phone is 6 months old, this isn't fair..."...? No! WHO used the phone and depreciated it? .. the end user.
Again.. if people don't like this, simply turn away from it and give your business to someone that you feel is being fair and a provider that makes you happy.. but, as I sit here and read this and all.. it just makes me think back to everyone that complained when a cable operator used the FBI to stop a modem hacker.. no one can sit here that got upset over a FBI/Cable modem issue calling it a "waste of resources" while supporting any government intervention, INCLUDING THE FCC, when that alone costs money - and no one is holding a gun to anyone's head to buy this. | |
| | hottboiinnc
ME
join:2003-10-15
Cleveland, OH | Re: Very simple solution... but you have to buy it since it has Google's name on it. If its NOT Apple it has to be Google.
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www.two-pugs.com www.twopugsbrand.com | |
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Telco_Tech
join:2009-05-18
Toledo, OH
| Regarding the new phone support... I just got off the phone with them. The gentleman I spoke with was very friendly and (gasp) American, so the overall experience was pleasant enough. Unfortunately, he was unable to resolve the problem I called about. I shipped my Nexus One back on January 18th because T-Mobile's service around here was grossly disappointing but I still have yet to receive my refund. Everything I've gotten from them said it would happen within 14 days but that simply hasn't been the case. Initially I contacted HTC but they told me that there was nothing they could do to assist and that I'd have to talk directly to Google about the problem. They didn't have this call center info and ended up telling me I had to e-mail Google via their website (»google.com/phone) if I wanted my refund. I did that but got a canned response asking me to write again if I hadn't yet received my refund (this was within five minutes of submitting my original e-mail). I responded and explained the situation again but still hadn't heard back. Today I found out about the new support center via Androidcentral and at least now I've spoken to someone who was apologetic and agreed to investigate. He said the turnaround time on his ticket may be up to 72 hours but I'm just happy that my complaint isn't sitting in someone's inbox somewhere collecting virtual dust.
Bottom line, my experience with the Nexus One has been a major fiasco. I doubt I'll purchase any other version of the phone unless it comes to Sprint, which is doubtful. It's looking more and more like the HTC Supersonic will be my next celly.
Phew. Sorry for the rant guys.
- Tate
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It's time to let go of TDM people. If it's not IP-based, it's crap! | |
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Wireless parasites should tell the truth!
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