Google Sued Over Nexus One 3G Bugs Suit alleges Google made misleading claims, failed to provide adequate support While Google's Nexus One phone was supposed to rattle the wireless status quo by offering users unsubsidized phones via a Google store, the promised revolution never arrived. That was due to a number of factors, including the fact that the phone was initially only available via T-Mobile. However, the Nexus One also came with fairly awful 3G connectivity bugs and annoying fees -- but not with phone support (Google fixed the latter two eventually). But those 3G bugs never quite got fixed, and Google's now being sued for it: On Tuesday, Google was slapped with a breach of contract class action lawsuit alleging that its Nexus One smartphone failed to maintain 3G connectivity and that the Mountain View company not only made misleading claims about the product's capabilities but also failed to adequately support customers in search of answers. . . The suit says Google basically failed to warn customers they would not receive faster 3G connectivity, even in areas where T-Mobile USA said such coverage was available. The suit (correctly) also alleges that those who called either T-Mobile or Google for support got passed around like a hot potato, with the problems never really getting fixed. Google recently announced that the Nexus One experiment was over and there wouldn't be a Nexus Two, though Google considered the whole affair a success. Of course it was in the sense that it provided traction for Google's Android mobile OS -- Google just didn't make a very good phone retailer or a phone that could hold a reliable 3G signal.
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  DavidI have a son- d3Premium,VIP
join:2002-05-30
Granite City, IL
kudos:68 | hmmm Is it still considered a success if you are being sued? | |
|  |  tiger72SexaT duorPPremium
join:2001-03-28
Saint Louis, MO
kudos:1 | Re: hmmm Considering it led to a whole slew of high-specced "superphones" with Google's operating system? Yep. | |
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|  AlcoholPremium
join:2003-05-26
Climax, MI
kudos:3
 ·Comcast
| said by David:Is it still considered a success if you are being sued? That is the definition of success in America.
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I found the key to success but somebody changed the lock. | |
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 Lark3poPremium
join:2003-08-05
Madison, AL | T-Mobile Only? Is this T-Mobile only problem? I haven't noticed this as an issue with ATT. | |
| | tiger72SexaT duorPPremium
join:2001-03-28
Saint Louis, MO
kudos:1 Reviews:
 ·T-Mobile US
 ·AT&T DSL Service
| Re: T-Mobile Only? Some of the T-Mobile handsets have this. Many don't. None of the ATT handsets have the 3g problem.
Karl's post was inaccurate at best with regards to the specifics too. Namely that T-Mobile wasn't the only way to get the phone. It was the only way to get a SUBSIDIZED phone.
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"What makes us omniscient? Have we a record of omniscience? ...If we can't persuade nations with comparable values of the merit of our cause, we'd better reexamine our reasoning."
-United States Secretary of Defense (1961-1968) Robert S. McNamara | |
| | | MRCUR
join:2007-03-09
Columbia, PA | Re: T-Mobile Only? You're kidding, right? I have a Nexus One with AT&T 3G bands and it has by far the worst antenna/radio design I've ever dealt with. The phone randomly drops from 4 bars (which is "full" strength under Android" to no signal whatsoever and no data - all without being moved out handled.
I love my Nexus One, but the antenna/radio is godawful. | |
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|  CjaicemanPremium,MVM
join:2004-10-12
Parker, CO
kudos:2 | I was also thinking the same thing. I have noticed that on AT&T 3G my phone seems to hold the 3G signal a little better than other HTC based devices on AT&T. | |
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| | Apple Can these same people please sue Apple for failing to fix a severe hardware problem? | |
| | | | Re: Apple said by shadow0290:Can these same people please sue Apple for failing to fix a severe hardware problem? You mean like this: »AT&T, Apple Sued Over iPhone 4 Antenna Issue
My iPhone4 works fine, btw, best 3g reception I've ever had.
Both of these suits sound bogus to me, if you didn't like either phone, return them. | |
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 thenderScreen tycoonPremium
join:2009-01-01
Brooklyn, NY
kudos:1
·Optimum Online
4 edits | Google knows nothing of support. How long did google checkout exist without a contact number - a merchant services account that can reverse financial transactions with no notice for erroneous security reasons. They can turn around a $900 charge without reason, and are arrogant enough to have no contact number.
Google should stick to services where one doesn't expect real tech support. ads on the sides of webpages, free webmail, a search engine.
Everything they take part in that requires actual customer support seems to fail, because their corporate culture does not see a need for 1 on 1 customer service with an employee who has the authority to solve the user's problem. They know nothing of this kind of problem solving - having a direct responsibility to one person to solve that problem on the spot.
They think they can get around all these annoying issues by having a very streamlined, narrow & strict manner of dealing with customers. It doesn't work. If you try to provide X, fail to provide X, and won't properly speak to the people you failed to provide it to, they will bite your face off, and it's about time some people start doing just that.
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If you're going to repair your own Macbook, benefit from my experiences. | |
| | | | Re: Google knows nothing of support. very true and it will only get worse google.. | |
| | | | said by thender:How long did google checkout exist without a contact number - a merchant services account that can reverse financial transactions with no notice for erroneous security reasons, that cannot be contacted. Google should stick to services where one doesn't expect real tech support. ads on the sides of webpages, free webmail, a search engine. Everything they take part in that requires actual customer support seems to fail, it's because their corporate culture does not see a need for 1 on 1 customer service with someone who has the authority to solve the user's problem. They know nothing of this kind of problem solving - having a direct responsibility to one person to solve that problem on the spot. They think they can get around all these annoying issues by having a very streamlined, narrow & strict manner of dealing with customers. It doesn't work. If you try to provide X, fail to provide X, and won't properly speak to the people you failed to provide it to, they will bite your face off. Well said. Google indeed does not know how to support customers. Case in point. The first real "call center" they absorbed (dMarc Broadcasting) supported the company's radio automation products. Epic fail from the Borg. I can't count the number of times regular Google "users" would call Radio Automation support looking for support for other Google products...and we looked like idiots who were unable to steer them to the right department.
Not at all surprising that turd of a phone failed...with no support structure beyond an FAQ site and an email address. I am not a fan of "sue-happy" lawyers, but the Borg needs to pay for their arrogance. | |
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| | . Who do I sue for my VZ Droid dropping into 1x many times throughout the day? | |
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