Google/T-Mobile Revamping Nexus One Upgrade Pricing After significant volume of users complain... After complaints all week concerning 3G connectivity glitches, poor customer support and unfair pricing, Google appears poised to throw some Nexus One users a bone. According to a leaked internal T-Mobile memo, T-Mobile customers who purchased the Nexus One at the price of $379 will be refunded $100 dollars, or the difference between the $379 and $279 pricing. A post from a Google employee over at the support forums confirms they change. "We've listened to everyone's feedback and concerns and are working to expand the group of customers that qualify for upgrade pricing on the Nexus One," says the employee. "Please stay tuned for more information."
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 | | Rrrrrrrright... Translation: "These things aren't selling nearly as well as we thought they would. Time to tinker with the pricing."
My Nexus One is about to take a trip back to California (just waiting on the RMA) since T-Mo's service here is pretty dismal. I may give it another try when the CDMA model arrives but for now I'm going to stick with my Hero.
- Tate
-- It's time to let go of TDM people. If it's not IP-based, it's crap! | |
|  |  | | Re: Rrrrrrrright... said by Telco_Tech:Translation: "These things aren't selling nearly as well as we thought they would. Time to tinker with the pricing." I disagree. The sales of the Nexus One have nothing to do with the pricing or ETF issues involved. It just simply wasn`t seriously marketed by Google or T-Mobile. It was big on the internet, but nowhere else.
To be honest, this fits Google`s plans of promoting Android, and not any specific phone. Really if the Nexus One started to dominate the market like the iPhone Google would just be angering their partners even more. | |
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 | | WAIT.. Wasn't this like what Apple did with the iPhone?
Wow, squeaky gears do impulsively buy then have remorse! -- Splat | |
|  |  | | Re: WAIT.. said by cableties:Wasn't this like what Apple did with the iPhone? Wow, squeaky gears do impulsively buy then have remorse! Definitely, but you know no amount of squeaking by T-Mo subscribers would have gotten the price changed if the Nexus One sales were better among other demographics.
- Tate
-- It's time to let go of TDM people. If it's not IP-based, it's crap! | |
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 pnh102Reptiles Are Cuddly And PrettyPremium join:2002-05-02 Mount Airy, MD | What Revolution? You would think for the price at which this heap is being sold it would include full 3G GSM support (i.e., for AT&T 3G) as well as CDMA support right out of the box. Some Blackberries already have this, why can't this phone?
Fail indeed. -- "Net Neutrality" zealots - the people you can thank for your capped Internet service. | |
|  |  tiger72SexaT duorPPremium join:2001-03-28 Saint Louis, MO kudos:1 Reviews:
·T-Mobile US
1 edit | Re: What Revolution? said by pnh102:You would think for the price at which this heap is being sold it would include full 3G GSM support (i.e., for AT&T 3G) as well as CDMA support right out of the box. Some Blackberries already have this, why can't this phone? Fail indeed. You do realize that the full unsubsidized rate for an iphone is $599, right? Does that jesusphone support "full 3g gsm"? No. »modmyi.com/forums/iphone-news/62···red.html
If the $599 phone doesn't support it, why would a $529 phone support it?
Oh, and not a single blackberry offers UMTS Band I, II, AND IV. In fact, I know of only 1 phone that supports UMTS Bands I, II, and IV.
keep trollin' buddy. -- "What makes us omniscient? Have we a record of omniscience? ...If we can't persuade nations with comparable values of the merit of our cause, we'd better reexamine our reasoning." -United States Secretary of Defense (1961-1968) Robert S. McNamara | |
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·Acanac
| Re: What Revolution? He ain't trolling. In fact, he raises a VERY FREAKIN VALID POINT !
The hype surrounding the Google phone has been greater than the when the WebOS was announced. It was supposed to be a revolution in terms of how a phone is sold, marketed and supported, yet low and behold, you can only use 3G in North America (that includes this place called Canada too, FYI) on only the AWS bands, therefor only on T-Mobile in the US.
How is this a revolution when the phone is technically limited to only 1 (ONE) 3G UMTS provider ?! What was to difficult for Google or rather HTC to use a newer baseband that supports ALL the major UMTS frequencies and would thus open up the phone to it being used on all major UMTS carriers in north America ?
As much as this thing has been hyped, it has also been artificially castrated by Google/HTC mostly to insure that Google's ally, T-Mobile, gets first dibs on it.
I expect the Nexus two to have all the frequency bands on it just like the rumoured future IPhone 4G. Only THEN, we could talk about a revolution.
Adi | |
|  |  |  |  tiger72SexaT duorPPremium join:2001-03-28 Saint Louis, MO kudos:1 Reviews:
·T-Mobile US
| Re: What Revolution? said by adisor19:He ain't trolling. In fact, he raises a VERY FREAKIN VALID POINT ! The hype surrounding the Google phone has been greater than the when the WebOS was announced. It was supposed to be a revolution in terms of how a phone is sold, marketed and supported, yet low and behold, you can only use 3G in North America (that includes this place called Canada too, FYI) on only the AWS bands, therefor only on T-Mobile in the US. How is this a revolution when the phone is technically limited to only 1 (ONE) 3G UMTS provider ?! What was to difficult for Google or rather HTC to use a newer baseband that supports ALL the major UMTS frequencies and would thus open up the phone to it being used on all major UMTS carriers in north America ? As much as this thing has been hyped, it has also been artificially castrated by Google/HTC mostly to insure that Google's ally, T-Mobile, gets first dibs on it. I expect the Nexus two to have all the frequency bands on it just like the rumoured future IPhone 4G. Only THEN, we could talk about a revolution. Adi His point was that "for the price" it should include all UMTS bands. Yet far more expensive phones do not support all UMTS bands. And no doubt, he'd be bitching if it supported only UMTS bands I,II, and IV, because that would leave out the 850mhz band which screws ATT reception. It would also leave out the 900 band for euro roaming.
So either Google/HTC would have to make a 850/900/1700/1900/2100 UMTS phone, or just make 2 different tri-band phones. It seems that it's cheaper to order multiple tri-band chips than a single 5-band chip.
Oh, and it's not only limited to TMO US 3g - WIND Mobile also uses the AWS spectrum for their 3g network.
Moreover, the phone is 900/1700/2100, thus it supports ALL EURO networks too. That's what the actual facts are - sorry to bring them up: »www.google.com/phone/static/en_U···ecs.html
So where does that put us? You're wrong that it only supports NA 3g. It's tri-band 3g. You're wrong that the only AWS 3g in NA is by TMO. Wind Mobile is up and running. And he's wrong that a 5-band chip is "expected" for the price range, when nary another phone supports all 5 used UMTS frequency bands. The Xperia X2 is going to be around $699 like the X1 is, and yet only features a tri-band chip too. The $599 Aino also is only tri-band. Nokia's N900 at $569 - also Tri-band. -- "What makes us omniscient? Have we a record of omniscience? ...If we can't persuade nations with comparable values of the merit of our cause, we'd better reexamine our reasoning." -United States Secretary of Defense (1961-1968) Robert S. McNamara | |
|  |  |  |  |  | | Re: What Revolution? Are you really trying to argue, the difference between $529 and $599 (less than a hundred dollars)?, $529, $569, $599...you're grasping at straws. | |
|  |  |  |  |  |  tiger72SexaT duorPPremium join:2001-03-28 Saint Louis, MO kudos:1 Reviews:
·T-Mobile US
3 edits | Re: What Revolution? said by ZachAttack:Are you really trying to argue, the difference between $529 and $599 (less than a hundred dollars)?, $529, $569, $599...you're grasping at straws. huh? How bout you come back when you grasp both reading comprehension and writing the English language. -- "What makes us omniscient? Have we a record of omniscience? ...If we can't persuade nations with comparable values of the merit of our cause, we'd better reexamine our reasoning." -United States Secretary of Defense (1961-1968) Robert S. McNamara | |
|  |  |  |  |  |  | | said by ZachAttack:Are you really trying to argue, the difference between $529 and $599 (less than a hundred dollars)?, $529, $569, $599...you're grasping at straws. You didn`t even read his post... he made very good points. Considering the price of the phone, it supports quite a few bands and works essentially everywhere outside the US.
Personally I suspect Google will be willing to sell their own stocked phones at or near at cost, unlike all the other phones with inflated prices out there. I would like to believe that as time and technological advances brings down manufacturing costs Google will continue to lower the prices of their current crop of smartphones. | |
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 |  |  pnh102Reptiles Are Cuddly And PrettyPremium join:2002-05-02 Mount Airy, MD 2 edits | I took a quick look at Verizon's site and they offer a few phones for under $500 that support quad band GSM. My argument is that for the price Google is offering the phone, why can't it be something better than what is already out there?
Why make something that works with the worst 3G-based network in the US but can only do pedestrian speeds at best with other GSM networks and 0 with CDMA, which is more widespread here to begin with? | |
|  |  |  |  tiger72SexaT duorPPremium join:2001-03-28 Saint Louis, MO kudos:1 Reviews:
·T-Mobile US
| Re: What Revolution? said by pnh102:I took a quick look at Verizon's site and they offer a few phones for under $500 that support quad band GSM. My argument is that for the price Google is offering the phone, why can't it be something better than what is already out there? And my argument is that it's *cheaper* than every other top-tier phone on the market, so why do you expect it to have an expensive 5-band UMTS chip that no other phone in the world has?
Why make something that works with the worst 3G-based network in the US but can only do pedestrian speeds at best with other GSM networks and 0 with CDMA, which is more widespread here to begin with? Why not do CDMA? Easy: Because the 900/2100 UMTS bands cover about a billion people. CDMA? notsomuch. Why choose the 1700 band in the USA instead of the 1900 band? 2 reasons. 1. Because they'd be forced to get a (more expensive) quad-band (1900+850+900+2100) chip for full ATT coverage. Tri-band chips are cheaper. 2. Because, of the networks in the United States, TMO fulfills the requirement of being UMTS as well as a strong Google partner.
If VZW were on UMTS, or if ATT had released a single Android device by now, maybe the situation would be different, but alas, it is not.
Also, you should probably define "worst" 3g network. I hope you realize that TMO's 3g network is at around 200 million POPs, while ATT's is only at 230 million POPs. Their 3g networks aren't much different in size anymore. If it's in terms of speed, then TMO's network seems to get higher average speeds than Verizon.. »reviews.cnet.com/coveragemap/?mo···verlay=1 -- "What makes us omniscient? Have we a record of omniscience? ...If we can't persuade nations with comparable values of the merit of our cause, we'd better reexamine our reasoning." -United States Secretary of Defense (1961-1968) Robert S. McNamara | |
|  |  |  |  |  pnh102Reptiles Are Cuddly And PrettyPremium join:2002-05-02 Mount Airy, MD | Re: What Revolution? said by tiger72:And my argument is that it's *cheaper* than every other top-tier phone on the market, so why do you expect it to have an expensive 5-band UMTS chip that no other phone in the world has? Except that it isn't. The Nexus One costs more than the multi-band Verizon-offered Blackberries. The Nexus One, as it is more expensive, and it is newer technology, should offer something better. Why pay top dollar for a 19th century phone?
said by tiger72:Why not do CDMA? Easy: Because the 900/2100 UMTS bands cover about a billion people. CDMA? notsomuch. Then perhaps this phone should be offered in countries which do not make use of CDMA, like most everywhere but the USA. If you're going to offer something for sale in the USA and you hype it as being "network neutral", why not make it more likely to work here?
said by tiger72:Why choose the 1700 band in the USA instead of the 1900 band? 2 reasons. And if you are a common user, you don't care what the technical reasons are. It should "just work."
said by tiger72:Also, you should probably define "worst" 3g network. I hope you realize that TMO's 3g network is at around 200 million POPs, while ATT's is only at 230 million POPs. Their 3g networks aren't much different in size anymore. If it's in terms of speed, then TMO's network seems to get higher average speeds than Verizon.. Yes, and that is the same argument AT&T uses... assuming you're in an area where you can get AT&T 3G service. T-Mobile's service footprint, especially for 3G, is geographically smaller than AT&T's. -- "Net Neutrality" zealots - the people you can thank for your capped Internet service. | |
|  |  |  |  |  |  tiger72SexaT duorPPremium join:2001-03-28 Saint Louis, MO kudos:1 Reviews:
·T-Mobile US
| Re: What Revolution? said by pnh102:said by tiger72:And my argument is that it's *cheaper* than every other top-tier phone on the market, so why do you expect it to have an expensive 5-band UMTS chip that no other phone in the world has? Except that it isn't. The Nexus One costs more than the multi-band Verizon-offered Blackberries. The Nexus One, as it is more expensive, and it is newer technology, should offer something better. Why pay top dollar for a 19th century phone? How are the 5MP cameras and AMOLED 800x480 touchscreens on those devices?
And which of those "multi-band" VZW blackberries support the UMTS 1900, 1700, 850, or even 900? I can answer that for you. Zero. The "multi-band" BB's you're referring to are UMTS 2100 only. That's Euro-only UMTS + the otherwise standard quadband EDGE, and CDMA.
The Nexus One is Quadband EDGE + tri-band UMTS.
said by tiger72:Why not do CDMA? Easy: Because the 900/2100 UMTS bands cover about a billion people. CDMA? notsomuch. Then perhaps this phone should be offered in countries which do not make use of CDMA, like most everywhere but the USA. If you're going to offer something for sale in the USA and you hype it as being "network neutral", why not make it more likely to work here? It is network neutral. It isn't locked to a specific carrier's network. Just because VZW and Sprint chose to use different technology than the rest of the planet doesn't make it Google's problem. Wanna take your Nexus One to ATT? No problem - no unlock code necessary. Rogers? WIND? No problem. If you've got a sim card, it'll use the network. That's a network neutral device.
said by tiger72:Why choose the 1700 band in the USA instead of the 1900 band? 2 reasons. And if you are a common user, you don't care what the technical reasons are. It should "just work." And for the common user, it DOES. That's why there's quad-band EDGE. ATT's 3g network doesn't "just work" everywhere anyways. If the common user wants it to "just work", then EDGE is what they're probably going to get anyways.
said by tiger72:Also, you should probably define "worst" 3g network. I hope you realize that TMO's 3g network is at around 200 million POPs, while ATT's is only at 230 million POPs. Their 3g networks aren't much different in size anymore. If it's in terms of speed, then TMO's network seems to get higher average speeds than Verizon.. Yes, and that is the same argument AT&T uses... assuming you're in an area where you can get AT&T 3G service. T-Mobile's service footprint, especially for 3G, is geographically smaller than AT&T's. I'm not saying that it's a good situation to be in. In fact, I think that both ATT and TMO need to vastly expand their 3g networks. Of course, ATT has had since 2004 to expand their network. TMO only got to start in 2008. The fact that TMO is already nipping at ATT's heels really should put ATT to even more shame than the VZW 3g ads. In 2 years TMO will have expanded their network to the size that it took ATT 6 years to cover. That's just sad. -- "What makes us omniscient? Have we a record of omniscience? ...If we can't persuade nations with comparable values of the merit of our cause, we'd better reexamine our reasoning." -United States Secretary of Defense (1961-1968) Robert S. McNamara | |
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 |  Reviews:
·Acanac
| I agree with you. There are already baseband radios out there that support all the UMTS bands already. They're just more expensive obviously. The 4G iPhone is rumoured to sport such a baseband thus opening up to carriers like T-Mobile, Wind Mobile as well as Dave and Videotron's future networks.
Adi | |
|  |  | | or t-mo could've just used the standard 3g frequency so nobody would run into this problem | |
|  |  |  tiger72SexaT duorPPremium join:2001-03-28 Saint Louis, MO kudos:1 Reviews:
·T-Mobile US
| Re: What Revolution? said by optemino:or t-mo could've just used the standard 3g frequency so nobody would run into this problem learn science and the FCC pls. | |
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 | | Yay Price drop Glee, they mess up and drop the pricing on new users. I still think that the T-mobile users that have been with them for a while, should still get the phone at a discount.
I'm going to wait another 6 months and when they decide that they are done bending current users over the table and then buy it. | |
|  |  tiger72SexaT duorPPremium join:2001-03-28 Saint Louis, MO kudos:1 Reviews:
·T-Mobile US
| Re: Yay Price drop said by aelingil:Glee, they mess up and drop the pricing on new users. I still think that the T-mobile users that have been with them for a while, should still get the phone at a discount. I'm going to wait another 6 months and when they decide that they are done bending current users over the table and then buy it. The $379 price *is* for existing users. »www.tmonews.com/2010/01/purchasi···xus-one/
* Nexus One without service: $529 * Nexus One with new, 2-year T-Mobile US service plan for new customers: $179 * Nexus One with new, 2-year T-Mobile US service plan for qualifying existing T-Mobile customers who are adding data plans: $279 * Nexus One with new, 2-year T-Mobile US service plan for qualifying existing T-Mobile customers who are upgrading their data plans: $379 -- "What makes us omniscient? Have we a record of omniscience? ...If we can't persuade nations with comparable values of the merit of our cause, we'd better reexamine our reasoning." -United States Secretary of Defense (1961-1968) Robert S. McNamara | |
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 ContentsContents join:2003-04-10 Circle Pines, MN Reviews:
·Comcast
| I'm glad it was restrictive On launch day, I was a few button clicks away to buying a Nexus One, but requiring me to disrupt my family plan made me decide not to buy it. Figured I would wait until the plans got better.
The next couple days T-Mobile announced the release of the HTC HD2 in spring 2010 with a free WM7 upgrade. Multi touch 4.3" screen snapdragon goodness.
Thanks to Google for the heavy requirements (I was going to buy it), I would have regretted buying the Nexus One after the HD2 was announced. I have high hopes for WM7 and will be getting one of the first phones able to run it. -- www.EdgeGamers.org | |
|  |  | | Re: I'm glad it was restrictive said by Contents:On launch day, I was a few button clicks away to buying a Nexus One, but requiring me to disrupt my family plan made me decide not to buy it. Figured I would wait until the plans got better. The next couple days T-Mobile announced the release of the HTC HD2 in spring 2010 with a free WM7 upgrade. Multi touch 4.3" screen snapdragon goodness. Thanks to Google for the heavy requirements (I was going to buy it), I would have regretted buying the Nexus One after the HD2 was announced. I have high hopes for WM7 and will be getting one of the first phones able to run it. Your hopes for WM 7 are severely, horrifically misplaced. These adjectives don`t even make sense in this context, which is why I`m using them to describe how bad Windows Mobile is. | |
|  |  |  ContentsContents join:2003-04-10 Circle Pines, MN Reviews:
·Comcast
| Re: I'm glad it was restrictive said by sonicmerlin:said by Contents:On launch day, I was a few button clicks away to buying a Nexus One, but requiring me to disrupt my family plan made me decide not to buy it. Figured I would wait until the plans got better. The next couple days T-Mobile announced the release of the HTC HD2 in spring 2010 with a free WM7 upgrade. Multi touch 4.3" screen snapdragon goodness. Thanks to Google for the heavy requirements (I was going to buy it), I would have regretted buying the Nexus One after the HD2 was announced. I have high hopes for WM7 and will be getting one of the first phones able to run it. Your hopes for WM 7 are severely, horrifically misplaced. These adjectives don`t even make sense in this context, which is why I`m using them to describe how bad Windows Mobile is. Thanks grammar man!
If WM7 is a fail then loading an alternative cooked rom can still happen. I prefer the better specs and no track ball. -- www.EdgeGamers.org | |
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 Reviews:
·Optimum Online
·Verizon FiOS
1 edit | iphone debacle, part GG google sucks, they could have done things right from the beginning, but they assumed the Iphone model was the right pricing for any whizbang smart phone... Ding! WRONG! So sorry, you lose. Anything over $250 unsubsidized (out of contract) for Tmobile subscribers is too much. The phones should have been $99 in a 2-year RAPE THE CUSTOMER 24 MONTHS CONTRACT! The 2-year agreement is only worth about $150. Needless to say, there still needs to be overall lower pricing for the unlimited calling plans (also multi-line plans). Prices *MUST* start at $25 a month for just the calling.. then they nickel & dime you up to $50-60 [INCLUSIVE OF TAXES & FEES]for all the features which you should be able to customize if your NOT in a contract, otherwise your stuck with buying em' all whether your use em or not, hence the contract rub. | |
|  |  FBGuyyippee ki yayPremium join:2005-03-19 | Re: iphone debacle, part GG what "features" are you required to get? | |
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 ChiyoSave Me Konata-ChanPremium join:2003-02-20 Charlotte, NC kudos:1 | Google isn't that great after all Not trying to troll or anything but it seems like anything Google says everyone collectedly wets their pants. Google has a good track record but for once they fail.
I mean why in the world wouldn't you hire a support team if you are going to be launching a phone? either way I'm glad Google is at least addressing the issue and helping out their users I mean $100 is better than nothing.
Tiring of all the hype of cell phones in general I guess. Buy a phone and 2 weeks later something next.
As for the commenter about T-Mobile not bending us over. They always will no matter what situation. -- That was the wild boar.... Moo! My podcast: The Banzai Beat »www.banzaibeat.com | |
|  |  | | Re: Google isn't that great after all It's mostly because Google doesn't really have much experience in this market and they need to test the waters and get their stuff down. I guess its chalked up to their beta mentality. | |
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 | | And dont forget that govt mandated backhole now yaa alllll | |
|  jfmezeiPremium join:2007-01-03 Pointe-Claire, QC kudos:22 Reviews:
·ELECTRONICBOX
| My expectations were... When Google announced it would produce a no-contract phone, it created the following expectations:
- Support for all GSM frequencies - Unlocked - Can add your own applications - Available from many places including electrionics shops - Available worldwide from day 1
That is what the GSM stack was all about. Anyone can buy any GSM phone, insert your SIM card in it and use it. Period.
There should not have been a "T-Mobile" or any network involved at the launch. Wait a week or two before individual carriers announce that they will not only sell but also support that phone.
But you would still be free to get the fully unlocked/unsibsidized phone from any other store.
Google said that they wanted to change the whole ecosystem for mobile phones, and I really supported them on that. But it appears that they failed with this, at least for now.
My guess is that T-Mobile gave Google a wad of cash to disable certain frequencies so the phone would only work on T-Mobile.
I don't think a company shuch as Goggle would have really designed a phone with such limited frequencies. I suspect support for all frequencies is already in the hardware.
The whole point of getting an unlocked phone is so that you can switch providers and keep your phone. But that means your phone supports all frequencies. | |
|  PaladinSage of the light join:2001-08-17 Chester, IL | Five band UMTS Is it just me, or do I think that the carriers in this country that are GSM (AT&T and T-Mobile) are really not that passionate about having a five band UMTS phone that supports the 3G frequencies of AT&T, T-Mob, and the Euro carriers? It would disrupt their monopoly mentality (OK, maybe T-Mobile wouldn't care but AT&T and Verizon wouldn't be happy about an unlocked five band UMTS Google phone being on the market.) | |
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