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Grand Central Becomes Google Voice
Suite of VoIP services gets re-branded
by Karl Bode Thursday 12-Mar-2009 tags: business · VoIP · content
After acquiring VoIP outfit Grand Central back in 2007, the search giant had largely left the project alone, leaving many people in our forums wondering what was going on. It looks like we finally have an answer, the Google Blog noting that the service has now been repackaged as Google Voice. The suite of services let you better manage VoIP communications, offers a single number for communications, allows low-priced calling, and offers perks like automatic transcription of voicemail messages. According to Google, existing Grand Central users should be getting an e-mail about the transition shortly.

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nklb
Premium
join:2000-11-17
Ann Arbor, MI
kudos:2

No email yet

Haven't gotten the email yet, but I have been enjoying the service for a few years now. It's nice having a
"throwaway" number I can give out.

Hopefully incoming calls remain free!
--
for all your Linux questions

swhx7
Premium
join:2006-07-23
Elbonia
Reviews:
·RoadRunner Cable

Phone to email !!!

According to the NYT article, GV will have the feature I've always wanted:

quote:
From now on, you don’t have to listen to your messages in order; you don’t have to listen to them at all. In seconds, these recordings are converted into typed text. They show up as e-mail messages or text messages on your cellphone.

ThrowDemsOut
If you can't convince 'em, confuse 'em
Premium
join:2002-03-03
Mullica Hill, NJ
kudos:4

Re: Phone to email !!!

said by swhx7:

According to the NYT article, GV will have the feature I've always wanted:

quote:
From now on, you don’t have to listen to your messages in order; you don’t have to listen to them at all. In seconds, these recordings are converted into typed text. They show up as e-mail messages or text messages on your cellphone.
Some see this as another privacy problem. Because the transcribed voice msgs will be searchable, they see it as another attempt by Google to invade your privacy and serve up more ads.
»tech.yahoo.com/news/pcworld/2009···emailtoo
--
My BLOG .. .. Internet News .. .. My Web Page

swhx7
Premium
join:2006-07-23
Elbonia
Reviews:
·RoadRunner Cable

Re: Phone to email !!!

It's true, it is. (See my post here.) I don't see how we can have this tech without this downside. Hopefully at least the same feature will be available from multiple providers.

FastiBook

join:2003-01-08
Newtown, PA
Creepy.

- A

ThrowDemsOut
If you can't convince 'em, confuse 'em
Premium
join:2002-03-03
Mullica Hill, NJ
kudos:4

Re: No email yet

said by nklb:

Haven't gotten the email yet, but I have been enjoying the service for a few years now. It's nice having a
"throwaway" number I can give out.
Yes. I have been using it the same way. A nice way to give out a phone number you don't want to be bothered with but still get msgs if necessary.
--
My BLOG .. .. Internet News .. .. My Web Page

John McClane
yippee ki yay
Premium
join:2005-03-19
i just wish there was a way to change the number at some point at least the area code.

pcdebb
RIP dadkins
Premium
join:2000-12-03
Brandon, FL
kudos:4
i dont have an email, but when i signed into "grandcentral" it has a banner saying i'm not ready to upgrade yet and to check the blog. I've had this number for quite a while, and originally i never used it. I havent had a problem with any call quality. One thing I do love is the retention of the messages.
--
| map your city |

googlygood

@sbcglobal.net

Re: No email yet

Just upgraded one of mine...signed in and the link was there.




Life is good.

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
Reviews:
·VOIPo
·Choice One Commu..

End of a fun run....

I saw this on the site when I went to log in this AM...

" If you are a GrandCentral user, over the next few days you will be prompted to upgrade to Google Voice."

I assume upgrade means subscribe. I like having the abilities that Grandcentral had but I don't see myself paying for it.

I guess the clock has started.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org

funchords
Hello
Premium,MVM
join:2001-03-11
Yarmouth Port, MA
kudos:5

Re: End of a fun run....

I might pay for it, depends on the deal. That's a nice set of features.

One major turn-off, however, is how poorly Google has supported Grand Central over the past 18 months. Quite frankly, I figured they abandoned it.
--
Robb Topolski -= funchords.com =- Hillsboro, Oregon -- KJ7RL
... Do something! ...

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
Reviews:
·VOIPo
·Choice One Commu..

Re: End of a fun run....

said by funchords:

I might pay for it, depends on the deal. That's a nice set of features.

One major turn-off, however, is how poorly Google has supported Grand Central over the past 18 months. Quite frankly, I figured they abandoned it.
I saw that it said it will be free, but something tells me that will not be the case.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org

Jason Levine
Premium
join:2001-07-13
USA

Re: End of a fun run....

I was actually wondering when they'd make a "GrandCentral For Business." Imagine setting things up so that you called your co-worker and their office phone and cell phones rang (thus getting them wherever they were). For jobs that require high-availability (say, a server admin), you could also add in home number. You could make it so that when someone in your department calls you both all your phones (including home) ring but when someone from out of your department calls, only the office phone rings. This could be useful to many businesses.

ReVeLaTeD
Premium
join:2001-11-10
San Diego, CA

Re: End of a fun run....

said by Jason Levine:

I was actually wondering when they'd make a "GrandCentral For Business." Imagine setting things up so that you called your co-worker and their office phone and cell phones rang (thus getting them wherever they were). For jobs that require high-availability (say, a server admin), you could also add in home number. You could make it so that when someone in your department calls you both all your phones (including home) ring but when someone from out of your department calls, only the office phone rings. This could be useful to many businesses.
They already have this. It's called Call Bridge. VoIP phone systems like AVAYA have this technology and I miss it dearly.

fifty nine

join:2002-09-25
Sussex, NJ
kudos:1
At least you get to subscribe to GC. I'm still waiting behind the velvet ropes to be let in.

funchords
Hello
Premium,MVM
join:2001-03-11
Yarmouth Port, MA
kudos:5

Re: End of a fun run....

said by fifty nine:

At least you get to subscribe to GC. I'm still waiting behind the velvet ropes to be let in.
That's not velvet.
--
Robb Topolski -= funchords.com =- Hillsboro, Oregon -- KJ7RL
... Do something! ...

John McClane
yippee ki yay
Premium
join:2005-03-19

1 edit

Re: End of a fun run....

yep its Valure
CaptEd
Premium
join:2003-01-25
Overland Park, KS
Me, too! BTW, here's a link to the new invite. They say if you already signed up, there's no need to duplicate.

»services.google.com/fb/forms/goo···einvite/
Fisamo
Premium
join:2004-02-20
Apex, NC

Could be interesting...

One new feature that will be good to have:

3. Conference calling: If you want to talk to more than one person at once, just tell everyone to call you on your Google number. When you get a call waiting notification, you will have the option to press 5 to add them to your existing call.

This comes from the Google Voice blog, linked here: »googlevoiceblog.blogspot.com/
BuzzDar

join:2006-01-28
West Frankfort, IL

New Web site

»www.google.com/voice

NY Tel
Premium
join:2004-04-09
Smithtown, NY
kudos:3
Reviews:
·AT&T CallVantage

Re: New Web site

This site also give a really good summary of the service:

»www.techcrunch.com/2009/03/11/gr···ry-good/

wifi4milez
Big Russ, 1918 to 2008. Rest in Peace

join:2004-08-07
New York, NY

Will they fix the latency???

The only real problem I have with GC (I have used it for years) is that when someone calls your GC number, then it connects to you, the call sounds TERRIBLE. The quality is fine, however the latency makes you feel as if you are talking on an international call. You need to speak, wait for the other person to respond, then repeat. Its almost like a "walkie talkie" in that you need to take turns speaking, half duplex style. If Google fixed this problem then the service will be awesome.
--
When you can't make them see the light, make them feel the heat.
-Ronald Reagan-


Koil
Premium
join:2002-09-10
Irmo, SC

So...uh...Hey my Best Buds!!!

I would just like to take this opportunity, while I potentially have a captive audience of Grand Central account holders, to shameless taint this thread and my dignity by asking if anyone can possibly provide an invite?

I know...I know...what times are these when a perfectly respectable man, such as myself, would throw himself at the feet of others for the simple invite to an application that some would say is less than stellar. Well, I am here to tell you that dignity comes cheap on the internet, and none of you people know me anyway, so meh...not a big deal.

Anyway, I would be most grateful if someone could possibly provide one.

Just hit me on IM if you're willing!

Thanks!
--
Let us so live that when we come to die even the undertaker will be sorry.
-Mark Twain

My Blog - Raising Connor - »raisingconnor.blogspot.com/ - updated 3/11/09

The Beer
I Love It When A Plan Comes Together
Premium
join:2001-07-24
Omaha, NE

Re: So...uh...Hey my Best Buds!!!

They took the invites away some time ago =(
hottboiinnc
ME

join:2003-10-15
Cleveland, OH
Reviews:
·WOW Internet and..
·Time Warner Cable
they are not allowing anyone to sign up anymore at this time and took the invites away.

Also I have noticed the terrible voice issues with Grand Central as of late as well. Generally its during the day the issue happens.

I for one will most likely NOT pay for the service. If i want a throw away number I can get one from Skype probably much cheaper than Google and have it forward to my cell phone the same as GC.

Koil
Premium
join:2002-09-10
Irmo, SC

Re: So...uh...Hey my Best Buds!!!

ahhh....ok, tyvm guys! Dignity restored!

PolarBear03
The bear formerly known as aaron8301
Premium
join:2005-01-03

Re: So...uh...Hey my Best Buds!!!

said by Koil:

ahhh....ok, tyvm guys! Dignity restored!
Oh no, you gave it up; it's gone now forever!

Smile__
Premium
join:2008-10-10
New Freedom, PA
Yeah.. I tried to invite my mom more then 9 months ago and she never got anything... Sorry, as it's a no go.. I really loved the feature that would allow me to see if a customer was calling one of my stores as it would call me to. Just had to use the same number for all the store business cards..

mlong
Premium
join:2000-05-27
Parker, CO

I love GrandCentral

I've had a number for a while with GrandCentral mainly because I moved to Colorado and I would use it since I still have a Arizona cell phone number. Now I put it on all my business forms so I can screen the sales calls which seem to come nonstop. I can't wait to try out Google Voice.
--
Make money on the stuff you never use: Crowd Rent
hottboiinnc
ME

join:2003-10-15
Cleveland, OH
Reviews:
·WOW Internet and..
·Time Warner Cable

Re: I love GrandCentral

You're willing to pay for a service that you once got free from Google? I screen calls all the time and I don't pay for it. Another way for Google to make money and people don't seem to care after they said before it would remain free. But this is Google so people don't care if they charge. If it was MSFT or someone else people would be all over it saying they're gonna cancel.

I guess after Google signed up all the homeless people out in SF Bay they decided they needed to make some $$$ off them. Yah smart move Google.

Goober
Premium
join:2000-12-17
Naperville, IL
kudos:4

Re: I love GrandCentral

It probably will stay mostly free, with pay components (for those instances where it actually costs Google to provide a function).
hottboiinnc
ME

join:2003-10-15
Cleveland, OH
Reviews:
·WOW Internet and..
·Time Warner Cable

Re: I love GrandCentral

okay that would be nothing then. as most of the services use the phone network some how.

Google just killed a great service. I wonder if they'll try and bill the homeless people that use the service to when they said it would be a great FREE service to them to keep in touch with family, friends, potential employers, and such. I doubt it will even be free for them.

Good by GrandCentral. I'll find another provider and port my number if i can.

Goober
Premium
join:2000-12-17
Naperville, IL
kudos:4

Re: I love GrandCentral

I think the call management features and the like will stay free. But, I can't imagine you won't somehow have to pay for accessing the telephone networks.

googlygood

@sbcglobal.net

Re: I love GrandCentral

Everything's still free except for international calling, which is very cheap (1 to 2 cents per minute).

googlygood

@sbcglobal.net

Re: I love GrandCentral

Correction...here's the international rate table:

»www.google.com/support/voice/bin···r=141925

Fox McCloud
Crazy like a fox.

join:2006-07-23

1 edit

well

Hopefully it'll still have free incoming calls.....let's hope "click2call" remains free to the US and Canada (or at least US) as well...but I have my doubts.

edit: I'd check my e-mail, but hotmail is down *grits his teeth and growls*
JasonX

join:2008-04-08
Houston, TX

what do callers hear?

So how does Grand Central actually work? Do callers hear just a normal ringing sound, or do they hear some kind of recorded message?

meskinct
Mad Scientist at Work
Premium
join:2002-01-07
Danbury, CT
Reviews:
·Comcast

1 edit

Love It!

Love me some Grand Central. Been using it for over two years with no issues. Great service.

More on the changes »googlevoiceblog.blogspot.com/ (sorry this link was already posted)
--
Rich. My Website

Fox McCloud
Crazy like a fox.

join:2006-07-23

2 edits

Free still!

Well, at least, for now.

I got this message when I signed into GC:

Upgrade to Google Voice

We're happy to announce that your GrandCentral account can now be upgraded to Google Voice.

* In addition to the current GrandCentral features, Google Voice has free voicemail transcriptions, SMS, conference calling, and more.
* You can also use your Google Voice account to make low cost international calls and free calls to anywhere in the United States.
* Your GrandCentral number, voicemail messages, forwarding phones and PIN will be moved automatically to Google Voice.
* You will have to re-record your name and greeting and update any custom settings or WebCall buttons after you upgrade.

We hope you enjoy the new features.
so, it looks like free calling is still in place for the US, but it might have been axed for Canada...*shrugs*

International Calling: For free calls within the US and great rates on international calls, just call your own Google number and press 2 to connect. Once you get the dial tone, enter the number you would like to call. And remember to add 011 for international calls.
Interesting...

»www.youtube.com/watch?v=sHIWUw6cf1U&fmt=18


looks like "click2call" is still available as well...and the "call your Google number, then call someone else" is interesting...but you're still using your mobile minutes.

This brings up an interesting scenario....will the dialers for mobile phones have to be redone and the one command prompt dialer (which is posted here) be redone, since this "Google Voice" goes off of your Gmail account and not your GC account? HMmmm.

As long as Google Voice will forward to Gizmo, I can receive free incoming calls, and I can use a dialer (even if I have to wait for a redone one) to make 'outgoing' calls for free as well, I'll be, overall, happy.

See 7 replies to this post

thebakeman

join:2004-03-25
Etobicoke, ON

Says won't work outside USA now

I live in Canada and have had Grandcentral almost since it came out for family to call me free from North Carolina. Now when I clicked to do the upgrade to Google Voice, it tells me the service is for USA only. Anyone else see this? I hope it's only temporary.

NY Tel
Premium
join:2004-04-09
Smithtown, NY
kudos:3

Re: Says won't work outside USA now

Nope, I think they have lowered the Canuck-a-boom and are now charging 1 cent a minute for calls to Canada.

Do you have voip with a service provider? You could get a USA Virtual number so the calls would still be free.

thebakeman

join:2004-03-25
Etobicoke, ON

Re: Says won't work outside USA now

Now it works from in Canada.

NY Tel
Premium
join:2004-04-09
Smithtown, NY
kudos:3

Re: Says won't work outside USA now

How would it know you were in Canada? Your IP address or the fact that your personal info in Google said you were in Canada.

whathappened2

@omcastbusiness.net

To the @grandcentral.com e-mail address forwarding?

What happened to the number@grandcentral.com where you could forward it to your e-mail address? I used this for paging when systems went down, etc.

ReVeLaTeD
Premium
join:2001-11-10
San Diego, CA

My GrandCentral number

Is the only number I give out now. I don't know what I'd do without it, even though I only have it going to my cell phone, it gives me the greatest level of control over who calls me and who doesn't, which is important to me. They'd better let me keep my custom internal ringer - I have the Japan one, and people comment on it all the time.

My main complaints:

Need an easier way to make outbound calls from the number. Something like, call your own number from a mapped phone, have it prompt you to call someone else.

The SMS to/from the number was a big deal for me and I'm happy to see it on the new Google Voice.
B
Premium,MVM
join:2000-10-28

Re: My GrandCentral number

said by ReVeLaTeD:

Is the only number I give out now. I don't know what I'd do without it, even though I only have it going to my cell phone, it gives me the greatest level of control over who calls me and who doesn't, which is important to me. They'd better let me keep my custom internal ringer - I have the Japan one, and people comment on it all the time.
Sorry, it's gone. Now people can comment about that!

»www.google.com/support/voice/bin···ssues.cs

The functionality to set RingShare ringback tones for your incoming callers is not available in Google Voice. Thanks for your understanding.
-- B
--
In a realm outside causality and function

ReVeLaTeD
Premium
join:2001-11-10
San Diego, CA

1 edit

Re: My GrandCentral number

We'll see. I bet they change that.

gigahurtz
Premium
join:2001-10-20
Palm Coast, FL
Reviews:
·RoadRunner Cable

To those who don't like Google..

It's really quite simple, DON'T USE THEIR SERVICES/PRODUCTS. I think this will be great for those who want to use it. If you don't feel comfortable with Google searching through text to deliver ads to you, than don't use their products. No one is forcing you to use them.
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·Verizon FiOS

fee vs free service ?

skype is no longer free, other companies struggle to be marginally profitable and utilize adertisements or connection tarrifs to pad the bill where they can. i wonder how google will fit into the mix of what is already out there....

i think with all the wifi enabled smart devices out there, this would be a great boon to getting into the voip makrket. from portable media players, to netbooks, to smart phones-- the ability to make wifi calls anywhere will be a competitive force to the wireless industry and help force their pricing downward (hopefully).

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