Hacked Router Costs Videotron User $1,800 In Overages
Network intruder unsurprisingly failed to respect 30GB monthly cap
by Karl Bode 04:04PM Wednesday Jan 05 2011 Tipped by GlennS
Users in our Videotron forum
direct our attention to the fact that a customer of the Canadian cable company is now facing a bill for $1,800 because someone hacked into her password-protected router. Like many Canadian broadband companies, Videotron imposes the low cap, high per gig overage model, their usage tiers
sporting caps as low as 3GB a month, and overage fees up to $4.50 per gigabyte
. In this case the user had a 30 GB cap, and the network intruder wound up using hundreds of gigabytes in bandwidth. According to the report, Videotron refunded some of the charges, but ultimately directed the user to Linksys (we'll go out on a limb and assume she was just using WEP, not WPA):
"It's a case where Videotron showed some understanding and listened to what happened," she said. "We're well-renowned in the industry for our technical support team. We credited her account for $313, but at a certain point, we need to share the responsibility. We don't like these kind of situations." She added that Hunter was referred to Linksys, the company she bought her wireless router from, to take steps to make her wireless network more secure.
The user however complains that Videotron wasn't particularly helpful, and failed to notify her when her account repeatedly incurred large overage fees. Videotron insists a real-time monitoring and alert tool will be implemented before the end of the year.
77 comments .. click to read
3GB per month is:
25% of a full Steam game.
Will WWIII start today?