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How To Flee SunRocket
Print out your statements and port!

As we've been mentioning for five days now, SunRocket has terminated nearly all of their employees, and the lobotomized network is now simply stumbling around waiting for the inevitable end. Resident SunRocket users have been abandoning ship to other providers, while terminated employees have been helping in our forums where possible (in between filing for unemployment and looking for other gigs).

Users are starting to figure out how to unlock their gizmos, while one ex-employee has been operating a blog that's helping people understand the number porting process:

quote:
Porting a number is [a] "pull" process most of the time. This means that there need not be anyone alive on the other end to release the number. The only system that will still see the number at its original location is the system that you have ported from. In SR's case, they'll be "bricking" or killing their ATA's today sometime, so this won't be a problem. Secondly, SunRocket never bothered going through the registration to get its own numbers for a number of reasons (good for everyone, as it turns out), so proof of number ownership lies with the upstream number providers anyways: Global Crossing, Qwest, Broadwing.
Fleeing users need to print out a SunRocket statement from the website, open a new VoIP account elsewhere, tell them you'd like to port your number and send a copy of the printed statement. Some customers have started contesting any SunRocket billing charges with their credit card companies (some tips on this here). Note: you'd best hurry, since invoices are now mysteriously disappearing.

All of this and still absolutely no official word from the company (or its liquidation agent) to the public or any of its customers. If you need help choosing a new provider or porting your number, the folks in our VoIP forums are absolutely the best in the business.

Most recommended from 86 comments


chemaupr
join:2005-06-06
Alexandria, VA

2 recommendations

chemaupr

Member

This executives are a bunch of idiots.

Non of the remaining executive should land a job in any service related corporation. I understand the secrecy of the situation while trying to sell the company, but now they OWE, at a minimum, to their customers a "you have X days to find someone else".

The lack of consideration towards their customers is, at least for me, unprecedented.

I would not hire any of them and will probably (if I have an option) terminate services with whomever hire this idiots.