 
morbo
Complete Your Transaction
join:2002-01-22
00000
clubs: | Tucows? Tucows. What a blast from the past! | |
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 | hottboiinnc
ME
join:2003-10-15
Cleveland, OH | Re: Tucows? id say. i didnt think they were around anymore. | |
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
 ·VOIPo
| Re: Tucows? said by hottboiinnc  :id say. i didnt think they were around anymore. Apparently its only onecow now. | |
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ispjournalist
@speakeasy.net | tucows is huge owns Critical Path, and others
opensrs
plenty of business lines
tucows.com
they're big. | |
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pbeaudet
Premium
join:2005-03-02
Burney, CA | Tucows? Cows in Berkeley? | |
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nottucowsanymore
@tucows.com | Not Tucows The email migration must mean that they're moving to a new provider--
mx hughes.net +short
10 mx1.hnsconsumer.com.
10 mx2.hnsconsumer.com.
10 mx3.hnsconsumer.com.
I guess that their "upgrade" from Tucows isn't going so well. | |
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down here below
@direcpc.com | Tucows If they'd given the job to two cows it would be better than what we're getting now . . . | |
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| proton07
join:2007-08-25
Sunbury, OH
| Re: Hughes service This is a service included with my paid service. There are many
businesses and customers that also pay for Hughes Network services.
Aside from the Email BS right now, the network services are highly
reliable.
The apparent lack of planning that went into this Email upgrade has
resulted in an Email service degrade. This clearly was an operation
that was not thoroughly planned, tested (an under statement), and
implemented. | |
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old_dawg
"I Know Noting..."
join:2001-09-22
Westminster, MD
| said by caribconsult :... they are mounting what looks like a fairly expensive advertising campaign for new customers... With the same old tired floozy redhead who has to be somebody's squeeze to have gotten the gig. Luv how the ad ends with the smug, "you're welcome", like HN is doing anything but milking the cash cow 
--
"Our network engineers are aware of the problem..." | |
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MichaelRS
join:2006-06-10
Half Moon Bay, CA
 ·HughesNet Satellit..
| Where is the Upside ? So they want to move custonmers to Spaceway III on the ka Band and throttle all other users (75% as per HughesNet) down to 4-12pm 100Kbps download.
Shuffle 1 million customers to one satellite, whereas they can't handle 350,000 right now.
Now they also have email server problems.
It took them way longer to get Spaceway going than they wanted, which means cost and interest with no revenue.
Tech Support US simply admits that they have oversold and can't handle traffic.
They got shuffled around from private equity shop to private equity shop and they must be loaded with debt up the wazoo.
And their CEO goes out on an interview spree with management papers (as PR professional I recommend that before the next financing round, as CEO I only take interviews if I really, really, really need to).
All former VARs I talked to do not want to sell HN anymore because "their service is so bad" and the VARs are now only Agents (i.e. take orders and HN fulfills).
Sounds like WildBlue allover again. Sounds like HN is really badly hurting.
But wait there is hope (as per Tech Support): churn... loose customers... shrink yourself healthy... But why then a new bird for 1 million people ???
--
HN7000S - Satmex 6 - 1210 - 0.98m / 2W dish - HughesNet ProPlus | |
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| proton07
join:2007-08-25
Sunbury, OH
| Re: Where is the Upside ? Here are a couple concepts for your email updates, testing and rollback. Always good to have somebody messing around with software
when part of your livelihood counts on reliable email.
There is no excuse for what is happening with this update. I work with
software development teams for Fortune 500 companies and am quite sure
none of these companies would have these problems. Testing, testing,
testing and, more testing is the key to success. If upgrades do not
work in a mirrored testing environment, it does not go into
production.
There are a lot more subscribers than just me who rely on this email
service for some aspect of their daily lives. What a huge inconvenience this is.
Very poorly planned, tested, and implemented. I have another month on my commitment and I believe I will consider searching for another service provider.
At this rate, I would almost say the airlines could treat me better.
Unacceptable. | |
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SAK
@mi.us | Re: Where is the Upside ? What other rural service providers are there? We only found one, Wild Blue and they were taking any new subscribers. | |
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Jess
@direcpc.com | Anyone able to get money back? I'm on day 3 with no email access. I HATE calling Hughesnet customer service, but even with known outages/problems they won't credit your account without a call/complaint. Anyone call yet? | |
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still waiting
@direcpc.com
| nearly 36 hours now . . . and there is STILL no explanation of why their email service has sh*t the bed. Today their website says they expect that service would be stored by 6 am EDT Tuesday; it's now 8 am and the login screen is not available. One friend who uses an email client with Hughesnet reported that she got her email yesterday: all 250 messages that she's received since she first opened an account with them a year or so ago! How incompetent is this? How dare they advertise themselves as a going concern? | |
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putz farms
@direcpc.com | Re: nearly 36 hours now . . . 67 hrs without e-mail service and customer service has only one solution " we are sorry"" that does not bring my customers back. Regrettably the media has no interest to report this fiasco with Hughes | |
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engraver
@direcpc.com
| Re: HughesNet I for one and I am sure not the only one has loss business because of the e-mail outage. I know of at leas 200.00 dollars and have received phone calls saying that the e-mail comes back as non deliverable. I think we should as a group form a class action suite and get a credit on our accout for the down time and loss of revenue. Just my being mad at loosing customers and messing up my business for all the money I pay to them for this service.
Ray | |
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Sick and Tired
@direcpc.com
| Help not Helpful Day three and their customer service is far from helpful. Chat is a joke as they have 'canned' answers that are clicked as response, and try to call customer service, choose option 1 for e-mail and you get a weak recording then immediate disconnect. Inbound mail is bouncing - got a couple of calls today - and still no access. One account did receive the last 600 messages but nothing post Sat when the conversion took place. Lousy customer service! | |
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Gov Man
@direcpc.com
| Hughes Complaints Go to the FCC website and register a complaint, if enough do it they will be inclined to investigate. This is un-excusable for a company to treat their customer base like this. Try calling for help - choose the wrong option and they hang-up on you! BS! | |
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OBL
@direcpc.com
| Great News! They are rolling back to 4/25 and the old Web client. Customer service told me they did the upgrade because the old client didn't work anymore and they had to make the change.
It took these morons four days to recognize they had a problem that should have been apparent after 4 hours of having their call center flooded, not to mention that even a little testing would have proved their pointy-headed decision was wrong, wrong, wrong.
On the downside, e-mail is still not working on my mail client and the old Web client is throwing server errors.
Even better, there's an announcement on the customer care site that they are doing system maintenance that should have ended a half hour ago. I wonder if we'll ever see HughesNet again. 
I just ordered WildBlue, and as soon as I can retrieve missing e-mail, I've got the phone primed to cancel.
Remember, people. You have to call the billing department to cancel and make sure to get an effective date and confirmation number. That shouldn't preclude filing complaints with the FCC and your local state attorney general. | |
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Disgusted
@direcpc.com
| email -> FAPPED Last night (4-29-08), e-mail client began downloading. And kept downloading.
Apparently Hughes.net new e-mail doesn't set the UIDL correctly (or at all), so the same e-mails are being downloaded over and over.
The result: I am now FAPPED. I'm writing this now at 5am in the morning when the FAP is not in effect.
Not only have they completely screwed up their e-mail, they have also effectively cut off my internet service because of their incompetence.
Surely there is something that can be done about this? | |
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OBL
@direcpc.com
| Re: email -> FAPPED I blogged about the downloading a little while ago after discussing with Bangalore.
»preview.tinyurl.com/45chhp
I had more than 4500 messages downloaded to my laptop overnight, even though I had supposedly deleted those messages from the server using my desktop yesterday. At least that's what the warning messages seemed to indicate.
Also, I found it particularly troubling that I received about 500 SENT messages from the server. My sense has always been that sent messages are only saved locally. Why in the world does Hughes think that I want my messages stored on their servers?
I've got WildBlue coming this weekend to install their system, and then I'm done with Hughes.
BTW, I did some calculations on the last four months service with Hughes, and even with the WildBlue medium strength subscription, I would never have been within 5 gigabytes of their FAP, while I spent 10 days FAPPED with Hughes.
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Gobsmacked
@direcpc.com
| Here's where to complain I agree that this "rollback" is really the icing on the cake of their total incompetence. It is so galling that this service costs $60 a month and is nearly worthless. Here's a link to the FCC site where you can file a complaint:
»www.fcc.gov/cgb/complaints_general.html | |
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voofie
join:2008-04-30
Hedgesville, WV
| There Is Recourse! Little more than a year ago, after experiencing issues with browsing speed at a crawl and total operation contrary to advertised promise, I filed a well documented complaint with my State Attorney Generals office. At first, Hughes repeatedly failed to respond to the AG. Eventually the AG made it clear that they would respond or meet with expulsion of services in the state. Apparently this got someones attention and my case was presented, undisputed, and I received a seven month credit at near $100 per month, a complete change-out of on site hardware (receiver, transmitter, cabling - the works) and repositioning to a different satellite. Until this "Enhanced" email snafu and three days of disaster, things were rolling along, slowly for browsing, but downloads and Website Ftps move rapidly. I have EarthLink dialup as well as Hughes Professional with a static IP address, and much to my chagrin, dialup is faster for browsing and more reliable overall than Hughes. I'm hoping for cable or Verizon DSL soon. Fiber optics is now only two miles from my location. You can bet I am filing a complaint with the FCC and others over this latest email foul-up! I cannot wait on-hold for thirty minutes or more to have some constantly apologetic outsource from the third world waste my valuable time on some idiotic flow-chart and repetitious trial and error test path to nowhere. I am so tired of hearing "I am so sorry for your inconvenience!" Please people document thoroughly, keep speed test results and copies of chats and telephone logs, and file with your State Attorney General and the FCC!!!
It is a travesty that any company in America can get away with blatant false advertising and bad service without proper recourse and compensation! | |
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OBL
@direcpc.com
| Anyone see e-mails between 4/25 and 4/28 showing up... I sure haven't. I know of six messages now that clients and acquaintances forwarded to me that apparently were lost during the upgrade.
Here's what the current message on the customer care sight says:
Hughes began a system-wide upgrade to our customers’ HughesNet email accounts on Saturday, April 26. Unfortunately, we encountered unforeseen technical problems and the upgrade did not progress as planned.
After an in-depth review of the situation we decided to switch back to our previous email system. All of your emails during this transition period (sent and received) were safely and securely stored. The system began delivering the stored email today and will continue throughout the day and tomorrow, Thursday, May 1, 2008.
We recognize that your email account is important to you. We sincerely apologize for any inconvenience this may have caused over the last few days.
If you have any additional questions or feedback, please visit our Customer Care website at www.myhughesnet.com and select the HughesNet Customer Care button. My WildBlue equipment arrived today and will be installed on Saturday. I will continue pursuing my FCC and SAG complaints, however, because some corporate behavior should not and cannot be forgiven. | |
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HughesNet E-mail Outage
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