HughesNet: Satellite Broadband Helps Build 'Camaraderie' Assuming you can afford it, and don't use it too much... Not too long ago we talked about how Satellite was seen as the Rodney Dangerfield of broadband connectivity, given the technology's high price, very low caps, and slow speeds. Despite all this, most satellite broadband operators cater to a captive audience that usually lack other options -- which is why total satellite users recently surpassed about a million users. Perhaps feeling a an image boost was in order (or more likely trying to nab broadband stimulus funds), HugheNet this week released a study that claims rural satellite users feel "more in touch with the global community": According to a recent Hughes survey of more than 23,000 HughesNet high-speed satellite Internet access subscribers, the Internet plays a vital role in helping them achieve a sense of camaraderie and maintain a connection to the global community. From sending and receiving email to reading news and shopping online, rural satellite broadband subscribers rely heavily on the Internet to stay connected. Of course HughesNet prices range from $60 for just 1Mbps/128 kbps to $350 for 5 Mbps 300 kbps -- with daily caps ranging from 200 to 500 MB -- so that sense of global "camaraderie" doesn't come cheap. As Mobile WiMax and LTE wireless broadband get pushed into more rural markets over the next few years -- it seems likely many of these users might take their enhanced sense of community over to wireless operators if the satellite industry's promises of higher capacity satellite services don't come to fruition.
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 Jim_in_VA join:2004-07-11 Cobbs Creek, VA kudos:3 Reviews:
·Northern Neck Wi..
| Satellite .. When its all you got vs dial up, and there is no EVDO/mobile broadband/Wisp around, I guess that is the only option. "Better than dial up" seems to be the mantra ...sadly. -- ... need help? »evdo-tips.com/ | |
|  |  tshirtPremium,MVM join:2004-07-11 Snohomish, WA kudos:3 Reviews:
·Comcast
| Re: Satellite .. I had satellite (as part of a 2 year test, by a then major ISP) before any thing faster then dialup was here. It was better than dialup (even during the dialup upstream phase) However I never would have paid the install or monthly charge without the ISP test (they paid for everything + some perks/extra equipment) Now that I've had REAL broadband at home, I might consider it only IF it was FORCED to live somewhere really remote. It is better than nothing but too expensive and frustrating, to be considered as a permanent Broadband solution | |
|  |  DrModemPremium join:2006-10-19 USA kudos:1 | said by Jim_in_VA: "Better than dial up" seems to be the mantra ...sadly. It's actually not better than dialup. XD | |
|  |  |  | | Re: Satellite .. I'll testify to that. It's actually worse. And the latency is BRUTAL. | |
|  |  |  |  cramer join:2007-04-10 Raleigh, NC kudos:5 Reviews:
·AT&T Southeast
1 edit | Re: Satellite .. I'll second that. It's expensive, slow, very high latency, and capped at insanely low levels where it becomes no better than a dialup modem [rate limited to 64k, if you're lucky.] As I've told people for years... it is the very last option; if your choice is no internet or satellite, seriously consider living without internet access.
(If you can get a land line, you can get someone to sell you an IDSL connection. Trust me on this one, it's better than satellite.) | |
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 |  |  cramer join:2007-04-10 Raleigh, NC kudos:5 | It is if you cannot get a land line. There are some really remote areas of NC where a sat uplink is *the* only choice. Of course, no one in their right mind (who couldn't live without the internets) would live there -- vacation there, sure. | |
|  |  |  | | quote: It's actually not better than dialup. XD
I haven't had a hughesnet system, but I've used starband and then wildblue satellite for a combined 7 years until dsl finally came to town. Satellite is surely not "broadband" to anyone who has access to a low latency connection, but if nothing other than dialup and satellite is available, after a short while I surely learned to make more of satellite than was possible with dialup. I learned to change my habits so concurrency could make up for the horrible latency (both physical and network induced with the consumer satellite providers.) E.g. with a terrestrial connection one would typically see a topic on the forum here and click on it, then go back to the threadlist and find the next that interested them. With satellite, I learned to browse in tabs, so I'd scan the list and open a half dozen or dozen pages which interested me. Then I'd browse them fully loaded by clicking their tabs. Meanwhile, email would be downloading regularly on schedule in the background so I wasn't waiting for the high latency connection and wasting all those seconds. Try downloading email while browsing on dialup and it simply grinds to a hault. With ftp over satellite, I used 8 concurrent connections so while the latency for each file was horrible, eight got there faster than possible over dialup. And some things like buying an album over dialup would simply be torture by today's standards. Anyway, I think satellite does have a place for those who truely have no hope of a better option in the near future, but it's not painless. There is a camaraderie of learning to make it work the best you can when there is no "real broadband" option on the horizon for a given location. | |
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 |  KearnstdElf WizardPremium join:2002-01-22 Mullica Hill, NJ |  usage |
seriously why do they set caps so low? here i my usage for today(i have cable). my only usage was EVE-Radio all day(128kb/s stream audio), World of Warcraft from about 2pm-11:30pm, Ventrilo(Speex 32khz, 16bit, 10 quality 5500 bytes/sec).
really that is not abnormal usage is it? not running any torrents or anything. -- [65 Arcanist]Filan(High Elf) Zone: Broadband Reports | |
|  |  dbirdmanPremium,MVM join:2003-07-07 Eureka, CA kudos:5 | I live in the mobile world, and nobody has yet figured out a way to trail copper or fiber along so we must use a wireless connection. Until a couple of years ago, satellite was the only realistic service going. More recently we've seen a modest decline in mobile satellite users as some move exclusively to EVDO, but there are a significant number of us who simply added EVDO to the arsenal along with satellite.
Rough estimates of the number of mobile, non-commercial satellite users is 20K, split about 50-50 between auto-pointing and manually-pointed dishes. Note that Ka is not an option for us at this time, and whether Ka beam-hopping will be available in the future is unknown. -- Motosat self-pointing dishes: 1.2-meter XF-3 on 105W or 121W, .74 meter G74 on 83W, SL-5 HD DirecTV|idirect 3100|Hughes HN7000S|Verizon UMW190 Air Card|1990 Blue Bird Wanderlodge Bus "Blue Thunder"|Author of PC-OPI and DSSatTool | |
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 TigerLordResident pentaxianPremium,Mod join:2002-06-09 Montreal kudos:6 | Caps These caps are just criminal. | |
|  |  Reviews:
·Charter
·Virgin Mobile Br..
·Millenicom
·HughesNet Satell..
·ooma
| Hughesnet > Worst ISP of all times... I've had TWO Hughesnet Accounts in six months, BOTH of them turned out to be disasters. The First was plagued with billing and service errors to start with. They billed my credit card 503.86 on my first bill because they said I put in an order for a "purchase". WRONG! The order simply stated lease. I had to send them the original order to prove it.
A month later, they got it 1/2 right, but it was a continual battle with billing. I eventually had to change credit card #'s to get them to stop billing me. For the first 30 days, the service was as good as expected. I was on the HOME plan, which provide "UP TO" 1mbps of service. During the first 30 days, you are in a "customer satisfaction stage", where you can cancel without penalty, return the equipment at your expense, and not be obligated any longer. Your fee's you have paid so far are NOT REFUNDABLE (other than disputing it through your credit card company). After your 30 days, and after your SECOND invoice generates, WHAMMY! you are at their mercy.
Their famous excuse after that is "SPEEDS ARE NOT GUARANTEED". If you have to call tech support, its an endless cycle of running speed tests, and talking to someone in India. Billing support is in the Phillipines. With so many issues on this account, and after writing the Better Business Bureau of Maryland, my account was handed over to the corporate office (Executive Customer Care).
I give those people credit, they did TRY to help me with the issues, but given that the NOCC (network operations) was directly controlling speeds at that time thru throttling and flow control, ECC and myself that this battle should end (it was stated by tech support.. "your system is running fine. There is nothing else we can do...If you are not happy with the service, either "accept it with its Flaws" or cancel it. WHAT??? They admit their service is flawed? Cancelled it. More stupid on my part, we decided to sign up for a totally new account. New install, new equipment, new start...
Once again, EVERYTHING went perfect for the first 30 days. I signed up for the PRO + package that time which gave a tad bit more speed, plus more daily usage (425mb)... Consistently, everyday, 1.5mbps speeds which was 95% of the plans output. GREAT I was thinking. 30 days passed. Second Invoice. Speeds went to around 300-400K....then comes the excuses... "You are in peak time usage", you have exceeded your usage, you're in FAP, the weather at your gateway is BAD.
Tech support did admit once (the guy in India) that there WAS a problem, but it would have to be diagnosed by engineering. Again, and endless cycle of speed tests (in two occassions, put me over my daily usage, FAP, which they were unwilling to release).... So be well aware, if you sign up for a Hughesnet Account with a HN9000 modem package, you are in for a very long battle. While you may think you're crusing right along at first, wait til you're 30 days are up, and you're in a contract. TWO TIMES in 6 months taught me a lesson! NEVER trust these people. they will NEVER admit that network operations gives you what ever speeds they want, whenever they want.
The corporate office's response to my second series of complaints was directly from the office of the president and stated """We will not go through this again. Everyone just got your letter today. I called your mother and left a message. There is an open ticket with Tier 4, if they can't resolve I recommend she cancel immediately. PLEASE refrain from sending e-mails to the customer service group. I am sorry she is, or you are not happy with the service. You and I had an agreement on this next account. No complaints to ECC, and we do not guarantee speeds."""
their famous slogan "do not guarantee speeds" just doesn't cut it on a 79.99 a month plan that rates at 1.6mbps, but only providing 300-400K. This is a TRUE story, and I have no doubt all of these others are true in their own respect at well. FORWARNED if you are thinking about Hughes.
Complaints can be address to : bbbdc@hughes.net or
executivecustomercare@hughes.net | |
|  |  BF69Premium join:2004-07-28 Camden, TN | Re: Caps daily caps ranging from 200 to 500 MB
If you go to the Hughesnet board they say they raised the caps 25% for each tier. The website just hasn't updated yet. They still sucks ass but I'm just correcting the info given in the article.
Home 200 MB now 250 MB Pro 300 MB now 375 MB ProPlus 425 MB now 525 MB Elite and higher tiers 500 MB now 625MB
Article also doesn't mention there is a no cap time period from 2 AM-7 AM EST. | |
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 neftv join:2000-10-01 Broomall, PA | KA band When KA band was first talked about there was so much promise with it. Such a disappointment. To bad. | |
|  |  | | Re: KA band When you look at the arc in the sky c band still is king, then Ku band is there still is not alot on ku as there should be.
Sad to see the KU and Ka bands goto waste. | |
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 iansltx join:2007-02-19 Golden, CO kudos:2 | Anyone could have made this study... ...and it would have said the exact same thing. Hughes is just putting their name on it to try and associate warm, fuzzy feelings with their service. THough to their credit they said that "the itnernet" does this, not HN internet... | |
|  | | Camaraderie? 'Camaraderie' = Hughes relationship with customers money. | |
|  | | PR Speak, akin to l447 speak? quote: According to a recent Hughes survey of more than 23,000 HughesNet high-speed satellite Internet access subscribers, the Internet plays a vital role in helping them achieve a sense of camaraderie and maintain a connection to the global community. From sending and receiving email to reading news and shopping online, rural satellite broadband subscribers rely heavily on the Internet to stay connected.
Am I the only one seeing a HUGE PR twist here? OF COURSE you feel more connected, it would be the same with any connection be it dsl, cable, or even dial up. I have experienced satellite first hand and I went back to dial up proudly in a world where all my friends have dsl and cable (wasn't available to me at the time) and that is saying something. No PR magic is ever going to change the facts but kudos for them thinking we are all idiots. | |
|  KrKHeavy Artillery For The Little GuyPremium join:2000-01-17 Tulsa, OK | Building 'Camaraderie' Yeah!
In the same way being thrown in Prison makes you have a certain 'Camaraderie' with your cellmates, etc etc! | |
|  BHNtechXpertBHN StaffPremium,VIP join:2006-02-16 Saint Petersburg, FL kudos:32 Reviews:
·Clearwire Wireless
| Give me a freakin break... The only camaraderie shared by these poor customers is the group hot flash they get as their blood pressure rises after talking with Hughes technical support for the 1000th time about horrible speeds and the FAP from hell. And lets not forget that wonderful camaraderie they share when they group together in the countless support forums to complain about how badly they are getting raked over the coals with extortion level pricing, horrible speeds and poor customer service.
What next Hughes? Advertisements showing your satellite dish with a netbook and a group of happy customers all grouped around a campfire making s'mores? | |
|  RayWPremium join:2001-09-01 Layton, UT kudos:1 | Huh? Camaraderie?
For that type of money I can get a *very* nice radio set up and talk to the world without worrying about anything except how the sunspots are doing. Plus there is a lot more camaraderie, you are actually talking to and interfacing with someone, not just looking at web pages and reading email (although there is a feature that allows you to do short simple emails via radio if you have the equipment and the smarts).
I was never one who had to get camaraderie by playing on the computer, but I guess if you are out in the sticks 20 miles from the nearest road, much less another human bean, then the crippled internet might be camaraderie of a sorts, if you did not care to interact in real time at a reasonable cost. -- I am not lost, I find myself every time. | |
|  Reviews:
·Millenicom
·HughesNet Satell..
| Worse than dial up?? I know after years on these forums that I am not even close to alone when I say that while up until I switched to KA band I wasn't getting the speed I was suppose to, I was still running way way faster than dial up which here connects at the very rare and best 34kb/s. I was getting 900+ kb/s down and about 50 to 70 kb/s up on the old 4000 modems when they were close to new technology and went from there through the 6000 to the hn 7000s modems and after the 4000 I never got less than 300kb/s down and 150kb/s up which is far from the 1.5 down and 300 up I was suppose to be getting but still a far cry from dial up.
As far as the caps go, I agree they are restrictive but still not as bad as other satt. companies and some cell phone companies. At the 625 Megs I am allowed per day that adds up to almost 19 Gigs per month which is bad but still more than some other companies allow. And of course some peoiple make fun of it but the free time from 1am to 6am lets you download all you want during that time and with a download manager program then that is easily used without staying up to start and stop it so you can download a monster amount of stuff during that period. And as far as I know none of the others with caps aside from Spaceway has this free period.
The lag just sucks, but better than hughes compitition and livable as most peeps don't play fps games or "twitch" games anyhow. All in all I hate satellite and it's usually outsourced, overseas, script reading tech support, but it is better than dial up and should never ever (yes even with the word satellite in front of it) be called broadband because some nut case in Washington might get the idea that us that like the peacefull life out in the sticks have a kind of broadband so they don't need to include us in the people without broadband coverage anymore. -- HughesNet elite plan/.74 dish w/1watt trans. / 9000 modem / 3 computers on a linksy's wired network | |
|  | | I'd go back to dial up in a minute I'd go back to dial up in a minute if I had to use this crap!!
Feel sorry for the people who are stuck with it!!  -- The Firefox alternative. »www.mozilla.org/projects/seamonkey/ | |
|  Reviews:
·Optimum Online
·Verizon FiOS
| viable business model the satellite business model has limited appeal to the consumer these days. it's probably time for hugesnet to consider getting into the wireless business with a real future... that is to say the terrestiral wireless business that cell phone providers have. new competitiors are needed as the industry implodes to fewer & fewer major carriers (mvno's-- mobile virtual network operators such as Tracfone don't count). | |
|  | | Been there, done that 2.5 years spent with Starband a Hughes competitor which was once backed by and co-sold with DISH. The remains of that disaster, after at least 2 bankruptcies, still limps along with dozens of claims of improved technology and still the actual service is just as bad as the Hughes abortion. To anyone considering the satellite option:
Purchase a hand operated meat grinder, stick you dick in it and turn the handle slowly. I promise the experience will be less painful than satellite internet and you actually have some direct control over the process... | |
|  |  McRat join:2009-09-09 Corona, CA | Re: Been there, done that Hughes scientists figured out a way to slow down electromagnetic waves by 75%. Amazing technology!
Problem is, their accountants figured out how to sell it ... | |
|  |  |  moochNo Booing Allowed join:2001-11-11 Dublin, OH Reviews:
·Embarq Now Centu..
·HughesNet Satell..
| Re: Been there, done that With EVDO being available in more and more areas it's hard to understand how HN will be able to stay in business with their current business model. HN was a nightmare for me, so glad to be done with it. -- ex Hughesnet customer - thank goodness! | |
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