HughesNet Satellite Broadband Sees Nationwide Outage Company Resolving Unspecified Problem Tipped by viperadamr 
Several HughesNet satellite broadband users have written in to note that they've spent the better part of the day without any connectivity, whatsoever. Users in our forums say they were completely dead in the water much of the day, something that's confirmed by users over at the official HughesNet satellite forums. "Tried calling customer service but has rang busy for 30 minutes straight. Troubleshot everything and ran the "tools" which tells me to call (customer service)," notes an annoyed customer. A representative over at the HughesNet forums says the company has figured out the problem and is restoring service, but didn't offer a specific reason for the problems. Some users in our forums say they've been having problems for several months, with users consistently seeing downstream speeds slower than 100 kbps.
|
 | | | People demand too much sometimes I'm not normally one to side with the ISP given how much us consumers have been screwed by them in the recent past. But seriously guys, sometimes shit happens, especially with something as volatile as a satellite in orbit in outer space. I know it's not 1969 anymore, but seriously, OUTER FRIGGIN SPACE.
With a company as big as Hughsnet, getting a turnaround fix in place within a few hours is difficult if not impossible. Sometimes you just have to learn to do without.
I know it's an inconvenience to all Hughsnet customers, but I compare it to a power outage after a storm. Yeah it sucks, but you deal with it until service is restored. | |
|  |  IllIlIlllIllEliteDataPremium
join:2003-07-06
Hampton Bays, NY
kudos:7 | Re: People demand too much sometimes i would expect a company like this to have one or more contingency plans to fall back on in an event such as this.
--
Suffolk County NY Police Feed - »www.scpdny.com
PS3 Gaming Feed - »www.livestream.com/elitedata | |
| | | | | Re: People demand too much sometimes Yip. Dial-up. | |
| | | | | said by IllIlIlllIll:i would expect a company like this to have one or more contingency plans to fall back on in an event such as this.
What exactly do you define as a "contingency plan" for a satellite in space? That they should have two satellites in orbit "just in case" the same way that traditional ISPs have secondary fiber loops as backups? Or maybe they should have a rocket armed and ready 24/7, ready to launch at a moment's notice? Of course that would cost a !@#$load of money, and it's not like satellite Internet customers weren't already being screwed over enough for the prices they pay or anything...
Come on here, be realistic. | |
| | | | | | Re: People demand too much sometimes said by Anon91892837 :said by IllIlIlllIll:i would expect a company like this to have one or more contingency plans to fall back on in an event such as this.
What exactly do you define as a "contingency plan" for a satellite in space? That they should have two satellites in orbit "just in case" the same way that traditional ISPs have secondary fiber loops as backups? That's exactly what they do, it is called an in-orbit spare. And Hughes has a Boeing 702 as one of them. | |
| | | | |  dbirdmanPremium,MVM
join:2003-07-07
usa
kudos:5 | Re: People demand too much sometimes said by desarollo:That's exactly what they do, it is called an in-orbit spare. And Hughes has a Boeing 702 as one of them.
Hughes has no spares. Echostar might, but they certainly don't have a clone of Spaceway 3. In any case, you don't park a spare in the same slot and just turn it on - you have to move it from the parking spot, which typically takes days. Satellites usually fail slowly when they completely fail, so the spare is brought in early. Temporary outages, on the other hand, are never resolved by a spare, they are simply fixed as fast as possible. There have been a few examples of total sudden failures, and the outages are quite lengthy even with a parked spare.
The next Hughes satellite is at the launch site now, and it will definitely not have a spare as the only other satellites with the same capability are in use.
--
Motosat self-pointing dishes: 1.2-meter XF-3 on 127W, .74 meter G74 on 127W, SL-5 HD DirecTV|idirect 3100|Hughes HN7000S|Verizon UMW190 Air Card|1990 Blue Bird Wanderlodge Bus "Blue Thunder"|Author of hnFAP-Alert, PC-OPI and DSSatTool | |
|
| cramer
join:2007-04-10
Raleigh, NC
kudos:7 | And it's not like copper theives can swipe the sat's AC components... IT'S IN FRIGGIN OUTER SPACE.  9 times out of 10 it's something on the ground that's gone wrong. (and that includes human error sending the wrong commands to space.) Other times there can be "space weather" issues, or interference from other sats.
And Hughes isn't saying what went wrong. | |
|
 NickDPremium
join:2000-11-17
Princeton Junction, NJ | There was a solar flare recently But it wasn't that strong | |
| | | official hughesnet response this was just posted on their facebook page
"Yesterday’s service problem was determined to be caused by a non-responsive network component. Engineering identified the problem, reset the component, and traffic returned to normal" | |
|
| |
|
|
·
