IBEW Union Slams Verizon ManagementTells workers to cease political promotion, referral program participation ( old news - 09:35AM Friday Apr 11 2008) tags: business · telco · Verizon Online DSLIBEW Union leaders, angry with what they call a Verizon management mandate of "profits at all costs," are telling all of their Verizon employees to stop helping the company promote " franchise reform" legislation, and to cease participation in the company's "Sell One More" referral program. Union members tell us the move is in response to Verizon's "complete disregard" to union contracts. One IBEW member tells us Verizon's "Sell One More" program involves "employees telling neighbors about availability of services, and for employees in call centers - letting customers that call in with other questions/problems/etc, know about additional services that are available at their address." Employees who "sell one more" receive incentives for doing so. An excerpt from a union letter (pdf) to Verizon CEO Ivan Seidenberg: In all my years as a business manager, including the Nynex strike of 1989, I have never experienced such complete disregard of the negotiated provisions of our collectively bargained agreement intended to ensure safe and secure working conditions and a spirit of mutual cooperation between workers and management. Instead, the mandate from Verizon management has been profit at all costs. While the union's members have worked to create those very profits, we can no longer tolerate your complete disregard for our contract and management's aggressive interference in the right of employee's to organize and have a meaningful voice in their future. Union workers also took to the streets this week in Florida, where they've been complaining that Verizon has been neglecting support for DSL and landline customers in order to focus attention on more profitable business areas (aka FiOS, wireless). Verizon tells us they're investigating and will get back to us with a comment. Update: We spoke briefly with Verizon spokesperson about IBEW's complaints. "Some union leaders may believe they can pressure the company as we head into bargaining on a major contract later this year, but that is to be expected," says Henson. "Verizon has been making great progress getting franchises - we now have them for more than 1,000 communities -and the vast majority of our employees are enthusiastic about what's happening and 100% supportive," she insists. "Employees know the importance of promoting our products too and are happy to talk them up with friends and neighbors." Related:- Verizon Named Most Trusted Company With Your Privacy. Really?
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  pnh102 Reptiles Are Cuddly And Pretty Premium join:2002-05-02 Mount Airy, MD | Go Verizon Management! Deploy FIOS at ALL COSTS! | |
|  |  devnuller
join:2006-06-10 Hollis, NH | Re: Go Verizon Management! Management: Except where it cost more to deploy (rural, underground, etc) or the neighborhood demographics are not attractive. | |
|  |  |   supergirl
join:2007-03-20 Pensacola, FL
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| Re: Go Verizon Management! said by devnuller :Management: Except where it cost more to deploy (rural, underground, etc) or the neighborhood demographics are not attractive. Translation & Addition - Basically we are redlining. We do not want the poor, the huddled masses, just those people that want everything, can afford it, and live in developments where are CEO might have houses for rent for $2,500 a month. And, remember, just because we pass those homes we don't want we need to make every excuse in the book for not deploying there like "The ROI for xxx was promulgated with our annual proxies and found a dislocated ROI or The copper we currently have serves those people their needs." We always can forge ROI documents, deployment plans as too complex and/or such locations did not exhibit a need for FIOS.
Vladimir Putin CEO Verizon
Hey, Jack, it was just a joke and Ivan thought it was funny. I'm glad you lawyers came up with something so Martin still loves us and hates the Cable outfits.
George EVP - FIOS -- Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton. -Supergirl | |
|  OverModded Premium join:2002-03-03
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| Union provided no details of Verizon ignoring contract
disregard of the negotiated provisions of our collectively bargained agreement intended to ensure safe and secure working conditions And what exactly are those? The union gives no details and there haven't been any reports of safety problems in the news.
Is this just a lead-in to the unions tactics for the next union contract? -- My BLOG .. .. Internet News .. .. My Web Page | |
|  |   bobjohnson Premium join:2007-02-03 Titusville, FL
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| Re: Union provided no details of Verizon ignoring contract said by OverModded :disregard of the negotiated provisions of our collectively bargained agreement intended to ensure safe and secure working conditions And what exactly are those? The union gives no details and there haven't been any reports of safety problems in the news. Is this just a lead-in to the unions tactics for the next union contract? I think they are only referring to the secure part... I notice around here that they are contracting alot of fios work out... | |
|  |  |  OverModded Premium join:2002-03-03
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| Re: Union provided no details of Verizon ignoring contract said by bobjohnson :said by OverModded :disregard of the negotiated provisions of our collectively bargained agreement intended to ensure safe and secure working conditions And what exactly are those? The union gives no details and there haven't been any reports of safety problems in the news. Is this just a lead-in to the unions tactics for the next union contract? I think they are only referring to the secure part... I notice around here that they are contracting alot of fios work out... Good point. That very well could be their main complaint. -- My BLOG .. .. Internet News .. .. My Web Page | |
|  |   LegoPower77 Abecedarian Premium join:2002-08-03 Arlington, VA | Typically, unions are opposed to merit pay. These incentive programs are just that. | |
|  |  |  bogey780
join:2004-03-19 Here | Re: Union provided no details of Verizon ignoring contract Ever wonder why mistakes are made in your bill that benefit the company?
There's your merit system right there. Pay someone more to get more for the company and they'll get more. | |
|  |  FFJOHNL312 Premium join:2007-12-16 Pawtucket, RI
| From here in New England:
-VZ construction tech was electrocuted to death in March, 2007 in Providence, RI. Investigation was settled between OSHA and VZ, details were not provided, but pasrt of the settlement was that we ALL had to be re-educated in electrical and ladder safety. The worker's family is seeking civil damages against VZ and other parties
-VZ worker was elctrocuted in Plymouth, MA late last year. Investigation is ongoing.
The fact is, that local management is being pressured by upper management to get it done faster and cheaper, sometimes at the cost of safety. But ,yes, this is also a posturing maneuver. | |
|  |  |  cmaenginsb Premium,MVM join:2001-03-19 Palmdale, CA
| Re: Union provided no details of Verizon ignoring contract said by FFJOHNL312 :From here in New England: -VZ construction tech was electrocuted to death in March, 2007 in Providence, RI. Investigation was settled between OSHA and VZ, details were not provided, but pasrt of the settlement was that we ALL had to be re-educated in electrical and ladder safety. The worker's family is seeking civil damages against VZ and other parties -VZ worker was elctrocuted in Plymouth, MA late last year. Investigation is ongoing. The fact is, that local management is being pressured by upper management to get it done faster and cheaper, sometimes at the cost of safety. But ,yes, this is also a posturing maneuver. While horrible, accidents by themselves are not proof that Verizon isn't fulfulling it's contract or that they are pressuring techs to do it faster and cheaper at the expense of safety. Even if a company provides it's workers with proper training and PPE there will still be ocasional accidents for a variety of reasons, including many that boil down to the individual involved.
The fact that you had to be re-educated on electrical safety leads me to believe the issue was more of an educational one than someone rushing to do their job.
Now if you are seeing a lot of techs fired for low productivity and able to make grievences stick, then you'd have good evidence of a disregard for safety. | |
|  JSRoman Premium join:2005-03-10 Callahan, FL
| Look for Verizon press release soon... Verizon to outsource more of its callcenter functions to (Insert low labor cost country here). Someone tell these IBEW idiots if there are less profits then there will be less job security for their members which in turn means less union dues. -- »www.seabee.navy.mil | |
|  |   S_engineer
join:2007-05-16 Chicago, IL
·Comcast
| Re: Look for Verizon press release soon... said by JSRoman : Someone tell these IBEW idiots if there are less profits then there will be less job security for their members which in turn means less union dues. I see...so make sure Verizons profits go through the roof and it will filter to the employee....with that way of thinking now I see why people aspire to work at Walmart. All of those high paying wages and excellant benefits....you've hit it right on the head Einstein! Your moronic thinking has gotten the US to the point where a majority of your goods are now made in (Insert low cost country here). You know...in order to maximize profits. By the way, if you're in the IBEW you're certainly not stupid....this | |
|  |  |  JSRoman Premium join:2005-03-10 Callahan, FL
| Re: Look for Verizon press release soon... said by S_engineer :said by JSRoman : Someone tell these IBEW idiots if there are less profits then there will be less job security for their members which in turn means less union dues. I see...so make sure Verizons profits go through the roof and it will filter to the employee....with that way of thinking now I see why people aspire to work at Walmart. All of those high paying wages and excellant benefits....you've hit it right on the head Einstein! Your moronic thinking has gotten the US to the point where a majority of your goods are now made in (Insert low cost country here). You know...in order to maximize profits. By the way, if you're in the IBEW you're certainly not stupid....this Excellent post! -- »www.seabee.navy.mil | |
|  |  |  |  |  |  |   JammerMan79 Premium,VIP join:2004-05-13 Prince George, BC
| Re: Look for Verizon press release soon... I would imagine that you'd be one of those people complaining that the level of customer service you've had with your cable/tel company has been decreasing in recent years. Why do you think that's happening? You pay $10.00/hr and you get $10.00/hr employees.. pay a decent wage and you get decent employees. -- I may work for, but do not necessarily represent the views and beliefs of TELUS Communications. | |
|  |  |  |  |  GPSrob
join:2007-05-21
1 edit | Re: Look for Verizon press release soon... No you don't. If you pay a "decent" wage at a union shop, you get some good folks but also a bunch of $10/hr employees making more than they're worth that you can't ever get rid of.
edit - true enough... happens everywhere, not just union shops | |
|  |  |  |  |  |   JammerMan79 Premium,VIP join:2004-05-13 Prince George, BC
| Re: Look for Verizon press release soon... only if they pass the probationary period.. until then they can be terminated for any reason. Plus you have slackers everywhere, regardless of whether or not it's a union position. -- I may work for, but do not necessarily represent the views and beliefs of TELUS Communications. | |
|  |  |  EPS
join:2008-02-13 Hingham, MA | You clearly don't own Verizon stock- not much money to be made there, in fact, if you bought Verizon stock when the company was formed (Bell Atlantic + GTE) you'd have lost ~30% of your investment... rants about excessive profits have no place here. | |
|  gateguy Premium join:2001-02-12 Reisterstown, MD
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| Sell One More said by The Summary : Employees who "sell one more" receive incentives for doing so.
Those incentives can be quite nice too! TVs, Digital Cameras, Trips. All sorts of stuff.
I would think that if someone had the opportunity to make a referral and earn great incentives, they would. -- Without data, it is just an opinion | |
|  tmc8080
join:2004-04-24 Floral Park, NY
| agressive marketing tactics.. the union is usually mum about these issues, but if they're squawking, then something is not right.. in this case the union is right.. you can't turn support techs into car-salesman because that's sleazy..
its verizon's choice to invest 20 billion in wireless and they can't make that the union's problem, on how to pay for it.. | |
|  |   bobjohnson Premium join:2007-02-03 Titusville, FL | Re: agressive marketing tactics.. The IBEW union is not a callcenter union... It is a union of the guys on the front lines in the field...  | |
|  |  |  Dolgan Premium join:2005-10-01 Sun Prairie, WI
·Verizon Online DSL
| Re: agressive marketing tactics.. quote: The IBEW union is not a callcenter union... It is a union of the guys on the front lines in the field.
You are wrong with that assumption. Many of the East coast call centers are IBEW represented as well as the call center in Everett, WA. Furthermore, when I worked at the Ameritech/SBC call center in Hoffman Estates, IL we were part of IBEW Local 21. IBEW may primarily be a trade Union, but it does represent more than just Electricians and Field techs. | |
|  |  |   HenryFarpolo Premium join:2003-08-31 Andover, MA
| Re: Comcast does this, why not Verizon? The contract between the IBEW and Verizon expires in many locations in August as does the contract with the CWA. The closer they get to expiration the more "concerned", the union becomes about safety and customer service.
This is simple posturing. All part of the bargaining process!! | |
|  |  |   KA3SGM - -... ...- - Premium join:2006-01-17 West Chester, PA clubs:
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| Re: Comcast does this, why not Verizon? said by HenryFarpolo :The contract between the IBEW and Verizon expires in many locations in August as does the contract with the CWA. The closer they get to expiration the more "concerned", the union becomes about safety and customer service. This is simple posturing. All part of the bargaining process!! Since they are pushing install/repair quotas that can't be met on their techs and essentially have a GPS tracker tied to their Van, Laptop, and probably soon to be their Head, I can understand a Union complaint about Verizon now attempting to make their Techs into door to door salespeople.
It would be a good time for CWA to mobilize the troops now, because Verizon no doubt will be looking at further cutbacks of Employee Benefits and Outsourcing of FiOS Installs and Maintenance.
Verizon CEO Ivan Sidenberg would be best to watch out for those 'Red Shirt' employees that keep him in business, and provide for his lofty salary.
I hate to see anyone have to go on strike, but I would expect that Verizon will be asking for all kinds of loopholes, concessions, and cutbacks in the next contract negotiation, and the Union would be best to accept NONE OF IT.
Unfortunately, that probably means a Strike is going to happen, but if so, it would certainly be warranted.
CWA/IBEW really needs to put Verizon's feet to the fire, and to give back an inch in contract negotiations actually gives back more than a mile.
Verizon can't wait for the day that they can sub-out Fios, and completely pull the plug on their copper network.
As to Verizon neglecting their copper network customers, my elderly Mother has had constant troubles with her copper phone line that made it at times unusable.
Verizon's answer after more than 2 years of trouble calls was to try and force FiOS on her.
They also wanted her to accept 5/2 Internet, AND sign a 1 year contract along with it.
She doesn't even own a Computer, yet they wouldn't fix her phone unless she signed up for 1 year of Internet service. 
If she refused, they stated that they were unable to repair her phone line due to the high cost of the repair that would require replacing a long length of buried copper cable.
The problem was clearly stated to be outside of her house, and she even was paying for inside wiring maintenance, but they could/would not fix it.
The local techs seemed to know where the repairs needed to be made, but managements resolve was to sell her FiOS.
Instead, She dropped Verizon's service completely, and ported the line to T-Mobile(T-Mobile practically has a tower in her back yard, so no worries), and Verizon has been mailing notices to her every week since to try to get her to come back(to Fios and still a 1 Year Contract).
If there is any suggestion by the Union of Verizon neglecting their Copper Telephone and DSL networks, I can't provide a better example than that one.
-- "Lithium is no longer available on credit" | |
|  |  |  |   HenryFarpolo Premium join:2003-08-31 Andover, MA
| Re: Comcast does this, why not Verizon? said by KA3SGM :said by HenryFarpolo :The contract between the IBEW and Verizon expires in many locations in August as does the contract with the CWA. The closer they get to expiration the more "concerned", the union becomes about safety and customer service. This is simple posturing. All part of the bargaining process!! Since they are pushing install/repair quotas that can't be met on their techs and essentially have a GPS tracker tied to their Van, Laptop, and probably soon to be their Head, I can understand a Union complaint about Verizon now attempting to make their Techs into door to door salespeople. It would be a good time for CWA to mobilize the troops now, because Verizon no doubt will be looking at further cutbacks of Employee Benefits and Outsourcing of FiOS Installs and Maintenance. Verizon CEO Ivan Sidenberg would be best to watch out for those 'Red Shirt' employees that keep him in business, and provide for his lofty salary. I hate to see anyone have to go on strike, but I would expect that Verizon will be asking for all kinds of loopholes, concessions, and cutbacks in the next contract negotiation, and the Union would be best to accept NONE OF IT. Unfortunately, that probably means a Strike is going to happen, but if so, it would certainly be warranted. CWA/IBEW really needs to put Verizon's feet to the fire, and to give back an inch in contract negotiations actually gives back more than a mile. Verizon can't wait for the day that they can sub-out Fios, and completely pull the plug on their copper network. As to Verizon neglecting their copper network customers, my elderly Mother has had constant troubles with her copper phone line that made it at times unusable. Verizon's answer after more than 2 years of trouble calls was to try and force FiOS on her. They also wanted her to accept 5/2 Internet, AND sign a 1 year contract along with it. She doesn't even own a Computer, yet they wouldn't fix her phone unless she signed up for 1 year of Internet service.  If she refused, they stated that they were unable to repair her phone line due to the high cost of the repair that would require replacing a long length of buried copper cable. The problem was clearly stated to be outside of her house, and she even was paying for inside wiring maintenance, but they could/would not fix it. The local techs seemed to know where the repairs needed to be made, but managements resolve was to sell her FiOS. Instead, She dropped Verizon's service completely, and ported the line to T-Mobile(T-Mobile practically has a tower in her back yard, so no worries), and Verizon has been mailing notices to her every week since to try to get her to come back(to Fios and still a 1 Year Contract). If there is any suggestion by the Union of Verizon neglecting their Copper Telephone and DSL networks, I can't provide a better example than that one.
With all due respect...If that was my elderly mother and your story is true, I would have run with the ball and escalated to the highest level in Verizon to get her service restored. You demean the good people at Verizon by suggesting that they would neglect a known trouble situation of an elderly subscriber, for the sake of a FIOS sale.
And now they are sending "weekly", notices trying to get her to come back? Your story in my estimation is at best a blatant exaggeration to make your point, or at worse, plain hogwash!! | |
|  |  |  |  |   KA3SGM - -... ...- - Premium join:2006-01-17 West Chester, PA clubs:
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| Re: Comcast does this, why not Verizon? WOW, thanks for your consideration there Henry, I did talk with Verizon on her behalf many times and they tried to get me to consider the Fios option as well.
It was not the techs that were telling me that, it was management telling me to call the sales department and sign her up for Fios, and they refused to just convert the Telephone line by itself, they wanted it bundled with Internet, TV, or both, under as least a 1 year contract, and the phone Service bundle was the "Freedom Essentials Plan", which itself was 3 TIMES THE COST of what she was paying for a simple Local Phone service dial tone line, with no bells and whistles that she didn't want like Call Waiting or Voice Mail.
If they simply said that her copper line has gone bad, and we need to move her Telephone line over to Fiber to fix it, with no strings attached, that would have been perfectly fine, and I would not be arguing this point.
The neighborhood is wired for Fios already, and the TV service is available too, but they won't just sell Fios Phone by itself.
Their sales department's 'bundles' drove her away from Verizon completely.
And they do keep constantly sending advertising to her via the US mail to convince her to come back and sign up for Fios.
Not a week goes by that she doesn't receive some sort of mailing from Verizon.
She had 1 salesperson come to the door selling Fios, and she asked to be scratched from their list and not be bothered at home again, and fortunately in that case they actually listened and have since left her alone.
Comcast did that to me when I dumped them for Fios as well, it is standard practice for any TV or Phone company to send tons of junk mail out trying to win you back from the competition.
Several complaints have already been filed to get her off of their mailing list, but they have yet to cease the mailings.
I am not arguing this any further with you and your Hogwash accusation line of BS, please just drop it now.... -- "Lithium is no longer available on credit" | |
|  |  |  |  |  Dolgan Premium join:2005-10-01 Sun Prairie, WI
·Verizon Online DSL
| @ HenryFarpolo
With no respect given in the least bit...you have no F'ng clue as to what you are talking about. The issue has nothing to do with "the good people at Verizon". It has everything to do with Executives stripping every last cent possible from the Copper plant by refusing to allocate funds for preventitive maintainence, refusing to fix bad OSP, and reducing head count in the field/call centers. They seem to have no other way to keep stock price up/recieve multimillion dollar bonuses while having negative ROI on FIOS deployments expected until/thru 2010. Troubles like KA3SGM describe happen every day.
Here's a great example of how much the Executives care about their current customers with Copper service. Verizon just had to pay a $250,000 fine in Ohio over poor service quality levels --even though though they were given a year to raise service levels before it kicked in. You know what Verizon is doing to make its service even better in that state?-- it is reducing its field tech headcount by 60 people statewide. The company is probably saving $500,000+ yearly when you figure wages/benefits/OT these techs were recieving. Easy to see that some bean counter figured out it is cheaper to pay to fines instead of properly staffing and allocating funds to resolve the Copper Plant issues. Moreover, there is no FIOS being deployed in Ohio to replace the failing copper.
So HenryFarpolo, take your blinders off as to why Verizon Customers like KA3SGM's mother have chronic line trouble that is not being repaired. | |
|  MrSpock29
join:2008-02-09 Hammonton, NJ
| A better way to handle disputes? I always find it interesting when employees try to hurt the company they work for, in that, if they are effective and business were to decline, or not expand at the same rate, they might not be able to keep their job anyway.
It seems it would be better if these issues were kept separate. There are 3 sides to every story, the union's side, the company's side, and the actual truth.
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|   Yeah1
@comcast.net
| Hmm Well let's see Verizon has taken a garage that used to hold 60 field tech's down to around 20. While this may not seem like a big deal if there was no work to be done but why then do dispatches for DSL and Dial tone troubles get pushed out 10 days??? | |
|  |   bobgwen
join:2001-07-07 Bartow, FL
| Re: Hmm Ya got it there. When I worked for southwestern bell, we couldn't even come home that day until all the trouble tickets were done. Of course that was back in the 70's to mid 80's. I am retired now and still talk to those working and you are correct. Customers are blowing steam when the tech finally gets there about 8 days later after the customer called in the trouble. | |
|   joock
@rr.com
| Blow a dollar save a dime I use to be on a crew where our boss would start the morning with the words "Well this is how they are spending a dollar to save a dime" at least three or more times a week. It was always some hair brained idea that looked good on paper but created havoc and extra costs in time and money elsewhere. Sure there are some lazy bums in craft but most are good workers that I would hire if I was starting a company. Management does not want you to really fix anything right just put a bandaid on it. Then they spend a fortune going back and going back and going back with one bandaid at a time until the problem can not be swept under the rug any more. If they have the money to fix it after a year of many trouble reports why did they not have the money after the first couple of reports. Most good employees finally give up trying to make things better because they are not allowed to or get written up for taking the time to do it right the first time. | |
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