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ISP Bans Man From His Own Account
Divorce Gets Ugly, Videotron Doesn't Warn Him

Videotron customer Arthur Pequegnat is unsurprisingly annoyed at the fact that he was locked out of his own account by the cable operator -- and had his emails deleted completely. Pequegnat has clearly been making the rounds to have his story heard (he posted to our forums last week), eventually found that ultimately it was his soon-to-be-divorced wife that managed to get him locked out of his own account. He's posted a video of his experience.


Even though he did add her as an account holder, his efforts to get Videotron to explain why they didn't at least contact him before locking him out have proven unsuccessful. He has however managed to get the attention of news outlets like the Montreal Gazette:
quote:
After several calls with Videotron’s customer service, Pequegnat was unable to get any satisfaction, and in a call he recorded and later posted to You Tube, a customer service representative can be heard telling him that normally, the company advises its customers before an account is terminated. "Something happened," the agent told Pequegnat on the edited recording.
His story has resulted in some interesting discussion in our forums. Many forum users initially blamed the man for giving account access to someone he couldn't trust (though you're supposed to be able to trust your wife, right?) Another discussion thread exists here where users are slightly more sympathetic. Pequegnat has filed a complaint with the CRTC.

Most recommended from 34 comments



rodjames
Premium Member
join:2010-06-19

2 recommendations

rodjames

Premium Member

This guy is a moron.

That's what you get for using ISP email.

battleop
join:2005-09-28
00000

2 recommendations

battleop

Member

Not the ISP's Problem

This is not the ISP's problem, it's his problem. He added her to the account and she then used the authority to delete the account. It's not the ISP's job to play referee in this situation. It's also not their job to keep backups of everything just in case the evil bitch does this kind of thing.