Last week we mentioned that nearly half of Insight Communications customers will now be Comcast customers, after the two companies unwound a partnership that began when Comcast acquired AT&T Broadband. Insight CEO Michael Willner stops by our forums to address the deal and inform customers about the transition. According to Willner, the transition will occur "no later than the end of this year," and Insight is working closely with Comcast to make the process (hopefully) painless.

Willner also addresses concerns about Insight's viability going forward:

"Insight is the 9th largest cable operator in the United States and after the split it will be the 11th largest operator. There are many, many successful cable companies serving far fewer customers than the number we will retain. We have stated publicly that we are content to continue to operate our half of the company and, in due course, will consider all of our options."

"The BBR community has been extremely informative even if it is sometimes quite challenging," says Willner. He gets great kudos from us for being one of the few industry CEOs brave enough to be accessible to our forum regulars in the spirit of something that seems like a lost tradition: customer service.