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story category Insight Customers Concerned About Comcast Transition
Email switch marks the start of their issues
(old news - 12:05PM Saturday Feb 02 2008)
tags: business · cable · trouble · Comcast · Insight Communications
Tipped by Randy See Profile
Comcast recently took control of Midwest networks owned by Insight. Comcast planned for the transition to be gradual on the customer’s end. One of the early phases of that transition is a switch in email addresses to the Comcast address. The date for the switch hasn’t been announced yet but residents anticipating the problem are not pleased. Some didn’t realize that it would happen and others have gone through email transitions before and don’t want to have to do it again. Over in our forums, there’s been ongoing discussion about making the transition.

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  5. Analysts Predict Recession Mergers and Acquisitions
  6. Outsourced Comcast Tech Goes Vigilante On Xbox Cheaters
  7. Comcast Suffers Through Major Weekend Outage
  8. Comcast Contractors Arrested for Animal Cruelty
Forums » Insight Customers Concerned About Comcast Transition
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Anonymous
Premium
join:2004-06-01
IA

Usee free web email services

Gmail, Yahoo, Hotmail etc.

Never use your ISP email account because you never know what will happen.

bigunk
Gort, Klattu Birada Nikto

join:2001-02-10
Santa Clarita, CA
·AT&T Yahoo

Re: Usee free web email services

That's why I own part of my email provider. We were an ISP in the dial-up days, and we still provide those services. We simply concentrate on clean, secure email for businesses and individuals, as well as web hosting and design services. My address hasn't changed in a good long time.
--
There is not a man in the country that can't make a living for himself and family. But he can't make a living for them AND his government, the way his government is living. What the government has got to do is live as cheap as the people.
- Will Rogers

TK Junk Mail
Go ahead, make my day
Premium
join:2002-03-03
Margate City, NJ
clubs:
·Comcast


edit:
February 2nd, @12:41PM

»Insight Customers Concerned About Comcast Transition
The date for the switch hasn’t been announced yet but residents anticipating the problem are not pleased.
»www.sj-r.com/News/stories/24518.asp
The change may be catching some customers off guard.

“I didn’t know that was going to happen,” said Lance Adams of Springfield, an Insight broadband customer. “I would rather it not happen.”

Adams said his family has had to change e-mail addresses before, when they switched from dial-up to broadband access, and found the process inconvenient.

Cheryl Wise of Springfield said she knew Comcast had bought the Insight systems but hadn’t thought about a change in e-mail address.

“It is probably going to be inconvenient, but it’s something that can be dealt with,” she said.
The sun coming up in the morning catches some people off guard. But other than 2 people in the story saying it might be inconvenient, I see no big Insight complaints like the BBR story claims.

And no complaints in the Comcast forum thread linked to in the above story either:
»Insight to Comcast Customer Transition, over here!
--
Internet News
My BLOG
My Web Page

Old_Grouch
If you don't want to know...don't ask
Premium
join:2004-05-26
Greenwood, IN
clubs:
·AT&T Midwest

Re: Usee free web email services

said by TK Junk Mail See Profile :

The sun coming up in the morning catches some people off guard. But other than 2 people in the story saying it might be inconvenient, I see no big Insight complaints like the BBR story claims.

And no complaints in the Comcast forum thread linked to in the above story either:
»Insight to Comcast Customer Transition, over here!
I know this is slightly off the path, but I went to Insight's local web site to check on package rates for my cable (current Insight customer) and the web site referred me to Comcast due to the transition.

I went to Comcast's web site and they would not give me information since I'm not their customer.

I wrote their customer service folks and asked about the circle they built and was assured that Comcast looks forward to serving me. No explanation, no clarification, no offer to help.

I am neither amazed that the sun rises in the same part of the sky each day nor surprised at the shift in providers. But, both companies seem to be a bit out of sync in the hand off for cable service so it isn't surprising that folks are being surprised at their "support" of other services as well.

IMHO
--
At Team Discovery we know how to get more outta that danged 'puter of yours!

Mactron
el Camino Real
Premium
join:2001-12-16
CM94sv

said by Anonymous See Profile :

Never use your ISP email account because you never know what will happen.
Generaly ISP Email pretty much sucks as well.
Hmmmm, Verizon Email comes to mind.

Gmail has been great !
--
If only the Verizon CSRs worked this well.

fishmaster
Premium
join:2004-10-08
Rockford, IL
·Comcast
·Insight Communicat..

That has already been done a long time ago as per Basic Internet communication 101 integrated with my primary Email app, I never use webmail as per Basic Internet Security 101.

There are close friends and entities that do have my Primary email addy. But that's not the real issue. The real issue is the Bad Rap that Comcast has for customer service, billing of customer owned equipment & the speed tiers/pricing that happens to fall in between Insights current. Pay More for less... Never mind the setup and other stuff one has to do not just with email... but through me bank (Online Bill Pay), Privacy...Oh boy...a whole lot more affiliates & affiliates affiliates. The misrepresentation about caps and traffic shaping. I hate dishonesty. Half truths are whole lies.
KUppiano
Karl Uppiano

join:2003-02-02
Ferndale, WA

How hard would it be for Comcast to allow an alias email address, so the old address still works? It seems like a no-brainer.

BTW, what's the problem with Verizon email? I've used it for years with no problems. Clean, basic Internet email with no spam filters. My email client has a spam filter, so I have full control of it.
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC

Re: Usee free web email services

said by KUppiano See Profile :

How hard would it be for Comcast to allow an alias email address, so the old address still works? It seems like a no-brainer.
How would that work? Is Comcast going to get the Insight BB email domain? For email to work, the email domain must have an MX record pointing to the domain gateway mail server. Unless Comcast is getting full control of the Insight BB email domain, how would the DNS system discriminate between the Comcast gateway domain server and the Insight gateway domain server?
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
dpp3530

join:2002-11-02
Bethel Park, PA

When Adelphia in my area transitioned to Comcast, they set up forwarding so that the adelphia.net addresses forwarded to your new comcast.net addresses. In fact, that was about a year ago, and the adelphia.net addresses finally stopped working two weeks ago. I'm betting that they'll do the same in this case, with the "migration tool" setting up forwarding for a period of time.

I have been using Gmail as my primary account, and that's the address I give out, but many of my friends never bothered to update their contacts, so I was still checking Adelphia/Comcast mail too. Only reason I noticed that the adelphia address stopped working is that my spam went down by 75%.
Mordhem
Home Sweet Home Maryland

join:2003-07-10
Baltimore, MD
Gmail is the best you will never use anything else once you start to use it trust me!
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA

Re: Usee free web email services

I have a Gmail account. I rarely use it. Most heavy use is my hobby domain. I can change ISP, or host, without having to change email addresses.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
patcat88

join:2002-04-05
Jamaica, NY
Someone should have told me 9 years ago lol.

woody7
Premium
join:2000-10-13
Torrance, CA
·DSL EXTREME

pffftttt......

Good God, How hard is it to have a non ISP email? Most kid's to day know how to get/set up one. Back when I had Mindspring, I saw the writing on the wall and have had MSN,Netscape,Yahoo,Gmail, and others that have been adequate. Heck, I even have a goDaddy email account with a domain I registered. If your ISP was changed for what ever reason, you probably knew it was going to change, and you had adequate time to do so. Yes it is a pain for your friends,but it is now far easier to put you/them in your new address book. Peace
--
BlooMe

compugeek
Have you pooped today?
Premium
join:2002-07-30
Pickerington, OH

Re: pffftttt......

@yahoo.com could be changing to microsoft.com, msn.com, msnbc.com, live.com... Sorry had to toss that in there.

Also shouldn't the title of the article be Former Insight Customers?

Geek
--
»www.itsnewtoyou.biz
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC

Re: pffftttt......

said by compugeek See Profile :

@yahoo.com could be changing to microsoft.com, msn.com, msnbc.com, live.com... Sorry had to toss that in there.
Or not. If Microsoft were to buy Yahoo!, they would buy the whole enchilada, including the domain name.

There is a precedent for an ISP buyout where the buying entity controls the bought domain, and keeps it in service. Everybody who had 'ameritech.net', 'flash.net', 'nvbell.net', 'pacbell.net', 'prodigy.net', 'snet.net', 'swbell.net', and 'wan.net' got to keep their email addresses, even after SBC bought them and created the 'sbcglobal.net' domain. And, when SBC bought AT&T, the only change was giving new customers 'att.net' email; and when AT&T bought Bellouth, noting changed; 'bellsouth.net' email addresses still work.

It all depends upon whether the buyer gets the domain, or just the customers. AFAIK, Comcast is not getting control of the Insight BB email domains.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

prestonlewis
Premium,MVM
join:2003-04-13
Sacramento, CA
·VoiceStick
·Comcast
·Pacific Bell - SBC
·DSL EXTREME
·Vonage
·VoicePulse

one good thing to say about at&t

Well, I finally have one good thing to say about at&t/SBC. Here in California, SBC bought Pacific/Nevada Bell years ago and now SBC is at&t. Yet, even though PacBell hasn't been in existence for quite some time now, you still see quite a few name@pacbell.net email addresses. They won't let you get new ones, to the best of my knowledge but they apparently didn't force all PacBell users to get SBC email addresses and don't seem to be forcing name@sbcglobal.net users to change to some at&t email address.

Forcing Insight customers to switch is just plain anti-consumer and stupid. They should let the Insight customers who want to keep their email address keep them. It would provide goodwill during the transfer of names instead of creating negative threads on boards like this one.
benc
Premium
join:2007-06-17
Glen Carbon, IL
·Charter Pipeline
·Future Nine Corpor..
·Callcentric
·AT&T Midwest

Solution To E-mail Problem

There's G-Mail, of course.

But then I got to thinking, with G-Mail:

- You can send and receive E-mails without ads in the E-mails.
- The web interface is optional, you don't have to use it (so any ads there may not be seen by all users)
- POP Access is free, while with Yahoo! and MSN they charge. Of course your E-mail software has no ads.
- Spam e-mail doesn't appear to be a problem, so Google clearly isn't selling lists with your E-mail address on it.

So, how can Google afford to do this? Where is the revenue coming from? Surely they can't be doing it out of the goodness of their hearts.

I won't pretend to know the answer, but maybe they sift through the users' e-mail messages and determine marketing data which they can resell. Even if they don't sell e-mail address lists, or lists with any sort of personal information, they can still learn a lot about you. Isn't that a little bit creepy?

The Solution:
=============

Run your own E-mail server.

Pros:
- It's more private.
- A lot more available storage (but how many people need over 512MB?).
- More flexible.
- - You can have as many e-mail addresses as you want. Dedicate an address to every website you use, and every unique purpose (personal, business, volunteer groups, etc.)
- - No restrictions on attachment size or type, unless you want to impose such a restriction. Apparently G-mail doesn't allow ZIP file attachments.

Cons:
- You can't be one of those people who turn off their PCs when they are done using them. Not an issue since I assume nearly everyone runs their PCs 24/7. At a minimum, you can't shut off the E-mail server ever.
- E-mails can bounce if your ISP goes down.
- E-mails can bounce if the power goes out and you have no backup power.
- You have to get some sort of DNS service (own domain, DDNS). It's not free, but it is inexpensive.
- You must have broadband for the always-on capability.
- You can't have an ISP that blocks E-mail servers. Though you could just use a different port.
- You MUST MAKE SURE you don't have an open relay, though default configurations don't have that enabled by default.

I have my own E-mail server, and it has come in handy at times. For consolidation, I just run it on my router PC, which is really a "does-it-all" server.

fishmaster
Premium
join:2004-10-08
Rockford, IL
·Comcast
·Insight Communicat..

Re: Solution To E-mail Problem

Aim offers free IMAP & POP access to mail. Witch I use but i don't have an account so to speak, just a sign on name. Live mail has free access to mail via Outlook connector. I have always had a hotmail account.

As for the folks talking about the domains being bought with the take overs, Insight is still in business. So I seriously doubt they would give up their domain name. I believe it would tarnish Comcast's ego to have any other domain name other than comcast.net.

noinsight

@verizon.net

boohoo

comcast cant do anything right. here i come verizon!!

Pashune
Your average, anemic person.
Premium
join:2006-04-14
Gautier, MS
·CableOne
·AT&T Southeast

Re: boohoo

said by noinsight :

comcast cant do anything right. here i come verizon!!
...with the exception of upsetting customers, of course. :P
--
I have achieved 3 meg , fastpath sync on a 15,700 ft. 26 ga copper line. =]

Jack

@comcast.net

my 2 cents

As stated earlier in this thread Insight is still in business and could not give over thier domain name to Comcast. Concievably with all the buyouts Comcast has done over the past few years they would be maintaining dozens of email domains and email complexes. Those that think this would be a simple endevour obviously do not work in IT.

Also as stated earlier in this thread never rely on ISP mail. You never want your promary email address tied to your ISP. Aside from takeovers such as this case what if you move and thier service is not in your area or you decide to go with another provided. Stick with gmail they are the best and not going anywhere soon.
Crainial

join:2001-11-09
Beloit, WI

UH

since Comcast is only buying a PART of insights region, i can understand why users have to transition to new email addresses. Get over it and get Gmail
Forums » Insight Customers Concerned About Comcast Transition


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