 | | So this is customer service And has nothing to do with the network itself... correct? | |
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 |  en102Canadian, eh?
join:2001-01-26
Valencia, CA | Re: So this is customer service That's what the title says. | |
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 CheesePremium
join:2003-10-26
Naples, FL
kudos:1 | Sprint.... I agree...bottom of the barrel when it comes to helping customers. | |
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| slckusrPremium
join:2003-03-17
Maumee, OH
kudos:1 Reviews:
 ·AT&T U-Verse
| Re: Sprint.... said by Cheese:I agree...bottom of the barrel when it comes to helping customers.
agreed, i left sprint due to their customer service, now im going through the same thing with ATT Uverse. | |
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| |  DestBoloPremium
join:2000-03-21
Naperville, IL | Re: Sprint.... When's the last time either of you used Sprint customer service? My experience of the past 2 years with them have been great. I've been a Sprint customer for nearly 10 years and yeah before they past 2 years their customer service is very very bad, but the past 2 years have seen big big improvements | |
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| | | CheesePremium
join:2003-10-26
Naples, FL
kudos:1 | Re: Sprint.... said by Dest:When's the last time either of you used Sprint customer service? My experience of the past 2 years with them have been great. I've been a Sprint customer for nearly 10 years and yeah before they past 2 years their customer service is very very bad, but the past 2 years have seen big big improvements
Um...I dealt with them at least a dozen times in the last 5 months due to issues I was having, that they didn't fix, that I left them for.... | |
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| | |  Matt3All noise, no signal.Premium
join:2003-07-20
Jamestown, NC
kudos:12 | said by Dest:When's the last time either of you used Sprint customer service? My experience of the past 2 years with them have been great. I've been a Sprint customer for nearly 10 years and yeah before they past 2 years their customer service is very very bad, but the past 2 years have seen big big improvements
I dealt with them yesterday and had an awful experience. I've found that if it's a simple request, they do well, but the second the issue gets in the slightest bit complicated, everything goes to hell. | |
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| | | |  ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3 | Re: Sprint.... I think that goes for every customer support call center. | |
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| | | | | Matt3All noise, no signal.Premium
join:2003-07-20
Jamestown, NC
kudos:12 | Re: Sprint.... said by Thaler:I think that goes for every customer support call center.
Never had that problem with AT&T nor Verizon. With Sprint it was a simple device activation issue. I had to go up two tiers of support only to be told "your Blackberry button must not be functional" because we couldn't get it to download an updated profile. The tech didn't want to hear my protests of, "But I've been using it the whole time to select other things to get to the menu where we choose updated profile!"
The phone magically started working when I took it into the store. | |
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| | | | | | CheesePremium
join:2003-10-26
Naples, FL
kudos:1 | Re: Sprint.... said by Matt3:said by Thaler:I think that goes for every customer support call center.
Never had that problem with AT&T nor Verizon. With Sprint it was a simple device activation issue. I had to go up two tiers of support only to be told "your Blackberry button must not be functional" because we couldn't get it to download an updated profile. The tech didn't want to hear my protests of, "But I've been using it the whole time to select other things to get to the menu where we choose updated profile!" The phone magically started working when I took it into the store. Seems they like to blame the phone when they can't figure out the issue. | |
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| | | | | Yes, I've been with Sprint for 10+ years as well and if I have an issue I contact customer service and its rectified.Now granted I've had to contact Sprint several times on the same sort of billing issues in multiple months but never got any pushback and the bill was revised (in my favor). Luckily I live in a strong Sprint presence so don't have to worry about dropped calls etc. and technical issues are at a minimum Customer service does not dictate corporate policy so there is a limit to what they can and cannot do for even their best customers. Overall I have no real issues with their customer service. They have always been cordial, professional and even friendly. My latest issue which they cannot deal with is the 10.00 a month for a "rich experience" add-on which doesn't buy me anything on my EVO 4G. I knew of the 10.00 /Month fee when I bought 3 EVOs form them but in the ensuing months since I contracted, I've yet to see any advantage or rich experience that a 3G enabled phone could not deliver. | |
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| | | Not to me Sprint has always been helpful when I have problems. | |
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 GbcueP.E.Premium
join:2001-09-30
Santa Rosa, CA
kudos:8 | Number 1 Number 1, number 1, number 1... | |
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|  cchhat01Dr. Zoidberg
join:2001-05-01
Elmhurst, NY
 ·RCN CABLE
·Earthlink Cable ..
| Re: Number 1 I hear ya! Im a T-Mobiler myself and I am amazed how much different customer service is from my AT&T days. Tmo CSRs are much better than any other in the business, hands down.
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Chirag's Website | |
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| | | | Re: Number 1 They are outstanding it is a pleasure talking to them and are always ready to resolve any issue or questions I have about the service | |
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| | GbcueP.E.Premium
join:2001-09-30
Santa Rosa, CA
kudos:8 | Re: Number 1 You don't have to be bitter if you love AT&T.
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My Blog 2.2 | |
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| | |  Jovi
join:2000-02-24
Mount Joy, PA | Re: Number 1 said by Gbcue:You don't have to be bitter if you love AT&T. If I remember correctly, MMH(of TKjunkmail fame?) has a Palm Pre with Sprint. Please correct me if I am wrong MMH. Tmo ftw!
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"Some people have no respect for logic."  | |
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| | | |  LinklistPremium
join:2002-03-03
Longport, NJ
kudos:5 | Re: Number 1 said by Jovi:If I remember correctly, MMH(of TKjunkmail fame?) has a Palm Pre with Sprint. Please correct me if I am wrong MMH. Tmo ftw!
Palm Pre with Sprint. Before that Verizon. | |
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| | | | | ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3 | Re: Number 1 Holy crap, another webOS user! Enjoy the Pre and Preware...both work great on Sprint. | |
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| | | | | said by Gbcue:You don't have to be bitter if you love AT&T. He uses Sprint I believe. | |
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| | |  ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4
 ·VOIPo
| said by Gbcue:You don't have to be bitter if you love AT&T. Or if you have your own motives to love T-Mobile. Interesting how almost any T-Mobile news is tipped by you and you praise them non stop. Wouldn't have any ties to T-Mobile now would you?
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"So, Lone Starr, now you see that evil will always triumph because good is dumb."
Have you been touched by his noodly appendage? »www.venganza.org | |
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| | | | GbcueP.E.Premium
join:2001-09-30
Santa Rosa, CA
kudos:8 | Re: Number 1 said by ptrowski:Or if you have your own motives to love T-Mobile. Interesting how almost any T-Mobile news is tipped by you and you praise them non stop. Wouldn't have any ties to T-Mobile now would you?
Except that they provide me with amazing service, no.
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My Blog 2.2 | |
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| | | | | ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | Re: Number 1 Right.... | |
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| | | | | |  KA3SGM- -... ...- -Premium
join:2006-01-17
West Chester, PA
kudos:1
·Verizon FiOS
| Re: Number 1 T-Mobile DOES provide excellent service, and their customer support goes far beyond what I have ever experienced from any other wireless provider.
I have been a customer since late 1997, back in the Omnipoint days, 13 years ago.
They have the best coverage, and the best customer service.
I used to be able to roam on Sprint in Baltimore, when Sprint was a GSM carrier, but Sprint then switched to the fatally flawed CDMA, and they ruined themselves.
Ratings Stance:
T-Mobile #1
AT&T #2
Nextel #3
Cricket #4
MetroPCS #5
Sprint #6, a joke, they have more dead zones than a cemetery.
Verizon #7: Don't even bother, they have virtually NO COVERAGE at all.
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ROCK 'TIL SUNSET | |
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| | | | | | | ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3 | Re: Number 1 said by KA3SGM:Ratings Stance:
T-Mobile #1
AT&T #2
Nextel #3
Cricket #4
MetroPCS #5
Sprint #6, a joke, they have more dead zones than a cemetery.
Verizon #7: Don't even bother, they have virtually NO COVERAGE at all.
Jeez. I think you just inverted the cell phone quality list here in LA. Your #1 and #2 both easily drop calls here for no reason whatsoever. | |
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| | | | | | | | KA3SGM- -... ...- -Premium
join:2006-01-17
West Chester, PA
kudos:1 | Re: Number 1 Yea, you live in LA, I live in the Philly, PA burbs.
It's 2 different ends of the world...
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ROCK 'TIL SUNSET | |
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| | | en102Canadian, eh?
join:2001-01-26
Valencia, CA | AT&T was good for customer service back in the AT&T Wireless days.
Personally - I think all carriers stink.
My 'personal' rating would still have T-Mobile at the top, and Verizon Wireless at the bottom. | |
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| | | | | | Re: Number 1 Relative to the entire range of the consumer product industries, the wireless telcom industry as a whole ranks at the bottom for customer service. Not surprising given the nature of wireless and relatively more complicated devices.
Kudos to TMob that they suck less than the others! | |
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 exocet_cmI am the law - Judge DreddPremium
join:2003-03-23
New Orleans, LA
kudos:2 |  Yeah. Go AT&T
Good job AT&T. I'm so glad I'm locked in with your high ETF and shitty service. Keep up the oustanding work. | |
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See 7 replies to this post |
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| | Unbelievable I find this unbelievable.. I just dropped t-mobile solely because of their customer service. The phone worked geat, service was excelent (worked when my verizon phone didn't) but their customer service sucked! I'm glad to pay a little extra to get good service when I need it... | |
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| | | Re: The scale is 0 to 1000; all 4 vendors in a narrow range I was thinking the same thing. To me that range of 29 is nothing. | |
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|  FBGuyPremium
join:2005-03-19
Evanston, IL | when certain providers never take the extra effort to take the lead, then that tells me something. | |
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|  jmn1207Premium
join:2000-07-19
Ashburn, VA
kudos:1 | Two ways to look at this, in my opinion.
You might have 3rd degree burns on 76% of your body or only 73% of your body, but either way you're probably going to die and it really doesn't make much of a difference.
Then again, look at Major League Baseball. They play 162 games, plus any games in the playoffs leading to the eventual crowning of the World Series champion. There may not be much to separate the champions from the contenders when using win/loss percentage over the entire season, but most would agree that there is a clear winner at the end.
What matters more than anything else, to me, is the consistency with these rankings each year. | |
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| en102Canadian, eh?
join:2001-01-26
Valencia, CA | I agree - The overall difference is probably within the margin of error of a standard poll.
29/1000 = 2.9% between the best and worst in the survey. | |
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| |  Best Customer Service
There is a statistic that I'd like to know which shows the average number of customer service calls per customer per month. It is probably something that the providers guard with their lives. | |
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| ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3 | Re: Best Customer Service said by VladDracula :The best customer service is the one that you never need. AT&T Mobility may rank last, but if you never have to call them what difference does it make?
I'd think if you called AT&T every time you dropped a call, you'd just never get off the phone. 
Honestly, most people don't call customer service unless it's the only choice. People have gotten by assuming that dropped calls are just a fact of mobile life. However, if you have to change your plan details, you *have* to call customer service.
Personally, I call Sprint every time I have a dropped call. Why? First off, it's a rare occurrence - I've had maybe two in the last few months. Second, I'm usually comped $5-$10 off the next bill for letting them know about a tower gone bad. I don't demand the money, but I'll take it if the Sprint customer service rep. offers it. | |
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 WiFiguruTo infinity... and beyondPremium
join:2005-06-21
CLMTCAXF | T-Mobile I have to agree with this...
T-Mobile customer service is exceptional! Always get someone that I can understand, and that will work with me on issues.
This is just one of the reasons why I left Sprint... | |
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bqdla
join:2002-09-06
Los Angeles, CA | yea, as long as you aren't flexpay Cuz if you are flexpay, TMobile treats like a second class citizen, outsources ALL of your "customer service" to India, and to say that every single one of the outsourced CSR's is unskilled is putting it nicely.
TMobile disgusts me. 'Ooooh look at me, I got an f***n C on my customer service score, I rule!'
You suck TMobile. | |
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| | Well... if they didn't suggest me getting a Cliq XT, then I would be on TMobile's bandwagon, too bad they could not deal with me and sell me a better phone..... | |
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|  fuziwuziNot born yesterdayPremium
join:2005-07-01
Atlanta, GA | Re: Well... said by cooperaaaron:if they didn't suggest me getting a Cliq XT, then I would be on TMobile's bandwagon, too bad they could not deal with me and sell me a better phone.....
I had the regular Cliq, bought it outright so I wasn't on any contract, and also on the Everything & More Plus plan, so no subsidy for new phone. I complained about update debacle, a man from T-Mobile corporate called me and made me an offer for the MyTouch 3G Slide as an even exchange for my Cliq. I accepted, he sent me the Slide, I sent him the Cliq, and I'm a happy customer. Yes, that is GREAT customer service. A new phone, still no contract, still a great plan with unlimited anytime calling, unlimited text, unlimited data for about $83/month with all taxes, etc.
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***************
I think computer viruses should count as life. I think it says something about human nature that the only form of life we have created so far is purely destructive. We've created life in our own image.
- Stephen Hawking | |
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| | JD Powers I have T-Mobile and for Oct through the second week of Jan it was a freaking nightmare to get through to T-Mobile. Many times the wait would be between 35 mins up to 45 mins to speak to someone. | |
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| | Huh? A 29 point spread from 1st to last isn't that much of a difference out of all those points. What is the scale? Oh, it's out of 1000 points Come on, these spreads mean nothing...
They all have Cs! Barely passing! | |
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| | Gee... and right award comes just a few days before Verizon releases the iPhone. How convienient. | |
|
Reviews:
·AT&T U-Verse
·Mediacom
 ·T-Mobile US
| Personal or business customer service? I guess they talk about personal only. But there are many customers who get also business customer service which often is better than personal. You don't always need to work for a company that has a deal with them. Sometimes it is just because you are a student or alumni of a college that has a deal with them or because you signed up for a gym membership or some community organization thad includes discount deals. | |
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| | generic Insert generic comment why carrier x is better than carrier y. | |
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| Reviews:
·Vonage
·T-Mobile US
·Comcast
| Re: generic I've been with T-Mobile for 11, count 'em, 11 years! I've been with them so long my first bills, along with my current, original sim card say "VoiceStream"... remember them? I even have some inserts that were in my very first bills that said OmniPoint. Now THAT takes me back...
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1/20/09 = The final day of our Retarded Cowboy President! | |
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| | | | Re: generic I was on T-Mobile then switched to Sprint. My other family members are still with T-Mobile.
Sprint's cell service is superior and is especially noticeable in the suburban areas.
T-Mobile tends to have better signal bars closer to highways. They're not so great in the suburbs that you have to walk outside to get a signal. | |
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| | | | | Re: generic Where I live in my area all coverage sucks. As soon as you leave my street full bars LOL. Sprint is as good as it gets. I have had VZW,ATT and with Sprint I can at least make a call. But VZW will totally blow you off like your crazy when you tell them your signal sucks. Total denial from them. | |
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| | AT&T is its own worst enemy when it comes to member care I'm a B2B customer of AT&T with a few thousand lines. Ideally I'd love to do everything online but their enterprise tools are clumsy and don't update in real time. Enterprise Care can be a nightmare to deal with if you have to do business with them on a regular basis.
A) Long irritating tedious menu choices that often get you nowhere
B) Reps ask over and over again for your name, spelling of your name, password, and PIN only to transfer you to another agent who asks for this all over again.
C) It should never take an over the phone B2B Enterprise Rep 45 minutes to order you a car charger (this happened today can't you tell)
D) Emails to NBS are replied to 3-4 days later only to tell you that you need to call into customer care to handle your question
E) Long hold times over the phone
F) Phone system whose automated menu often is messed up and winds up giving you a message: "Your call cannot be completed as dialed please try again later," (after waiting 40 minutes on hold).
G) Reps who bill equipment to the account AND your credit card for the same purchase (double dip) then make you wait 2 billing cycles before they credit you back for their error
H) India call center that does't know the difference between an authorized account holder and the individual user
I) Premier reps love to tell you that "systems are down.." I swear this happens every week.
I can go on but my fingers are starting to hurt. | |
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| | | Re: AT&T is its own worst enemy when it comes to member care Interestingly enough I just called them to change the number of rings to 6 before my phone goes to voicemail. Bypassed the automated response just by pressing 0. Matthew, the customer care rep. picked up immediately and initially thought that this is a phone setting. After I explained that it is a network setting he put me on hold, researched the issue, came back in less than 5 minutes and told me that the network setting is not for number of rings, but rather seconds and that he was able to increase it to 30 seconds or roughly 6 rings. And guess what, after one short call it worked. | |
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Reviews:
·voip.ms
·Comcast
| T-Mobile for the Win Title says it all.
Now if only we can get T-mobile USA to sell the iPhone.
T-mobile Europe has been selling it for years.
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HP Pavilion a6750f (tweaked)
Windows 7 Ultimate 64 * Mac OS Snow Leopard
»www.sociallyuncensored.com | |
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| | | Re: T-Mobile for the Win Now that Verizon has it and the exclusivity agreement is over, T-Mobile-USA should bite the bullet, subsidize and offer the iPhone. | |
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 JohnInSJPremium
join:2003-09-22
San Jose, CA | didn't sprint come out #1 in the last customer service news thing you posted... consumer reports?
I guess these are pretty random.
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My place : »www.schettino.us | |
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 SnakeoilIgnore Button. The coward's feature.Premium
join:2000-08-05
Mentor, OH
kudos:1 | grats T mobile one reason why I have stuck with them for 10 plus years.
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To All Real Dads. For All Real Moms Every Real
Service. | |
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| | sprint only sux when... They suck when there call centers are overloaded with demand and they offload you to India, then its horrible and have a 5 point checklist and if its beyond that forget there clueless. But as long as its based in the states they are great and fix whatever issue I have to my satisfaction | |
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The scale is 0 to 1000; all 4 vendors in a narrow range
