dslreports logo

story category
J.D. Power Awards T-Mobile For Best Customer Service
AT&T Again Comes in Last Place, Sprint Second To Last
by Karl Bode 03:21PM Thursday Feb 03 2011 Tipped by Gbcue See Profile
The latest report from J.D. Power and Associates on wireless customer care performance once again ranks T-Mobile as the best carrier when it comes to customer support. While T-Mobile ranked first with an overall score of 758, AT&T continued its now proud tradition of coming in last place in these kinds of studies, with a score of 729. However, Sprint didn't do much better than AT&T with a score of 731, while Verizon scored somewhere in the middle at 743. The survey unsurprisingly found that most people prefer speaking to a live human being either on the phone or in store rather than an automated response system. "As more companies encourage customers to contact them on the Web to save operating costs, they run the risk of increased customer churn if the number of contacts needed to resolve a complaint or issue rises," says J.D. Power analyst Kirk Parsons.

67 comments .. click to read

Recommended comments

Got Helix?
Putnam, CT

2 recommendations

reply to Gbcue

Re: Number 1

said by Gbcue:

said by FFH:

said by Gbcue:

Number 1, number 1, number 1...

»The scale is 0 to 1000; all 4 vendors in a narrow range

You don't have to be bitter if you love AT&T.

Or if you have your own motives to love T-Mobile. Interesting how almost any T-Mobile news is tipped by you and you praise them non stop. Wouldn't have any ties to T-Mobile now would you?
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org