Comcast's use of Twitter to allow broadband consumers to break through the bureaucratic gridlock of Comcast support has been a key part of Comcast's efforts to solve their reputation for lousy customer service. The key player behind that push, Frank Eliason, has seen no shortage of recognition by the mainstream media, as Comcast rode a wave of obsession over Twitter. But now Eliason has announced (via Twitter of course) that he's leaving the Comcast support team to return to a career in marketing for the banking industry. Eliason has done great work for Comcast, is an incredibly nice guy, and was instrumental in helping us offer direct user support right here in our forums. We wish Eliason well, and hope that the remaining Comcast cares team (who Frank says will be maintaining the support system he helped create) will continue to, um, care.