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LA dish sellers come under fire for telemarketing practices
by Sunsetstrip Monday 05-Aug-2002
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»www.latimes.com/business/printed···usiness



The city of Los Angeles is investigating the telemarketing practices used to sell Dish Network satellite TV service to current customers of troubled Adelphia Communications Corp., the city's second-largest cable provider, which filed for Chapter 11 bankruptcy protection in June.

City Atty. Rocky Delgadillo said his office is trying to determine the company responsible for a telemarketing campaign that over the last two weeks has warned many Adelphia customers, through recorded messages at their homes, that the cable company's subscribers are experiencing interruptions and blackouts as a result of its financial troubles.

The messages begin by pointing out that Adelphia has filed for bankruptcy protection as a result of one of the worst accounting scandals in corporate history. One message claims that "Adelphia customers are already reporting service outages and blackouts. In an effort to minimize the potential impact to California residents, we are offering to replace their existing cable equipment at no cost with digital satellite TV service and high-speed Internet access."

Adelphia says it has received scores of calls from alarmed customers who are confused by the messages and by the claims made by live telemarketers answering the toll-free lines.

According to Adelphia, one employee who called the toll-free number was told by a sales affiliate named Ryan that his company "made a deal with Adelphia to basically take over their customers."

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MacLeech
The one and only
Premium
join:2001-07-14
SoCal
kudos:3

Other companies are doing similar things...

I know of a few cases in other areas where Adelphia has direct competition, such as in the overbuilt areas with Altrio for example, where the other companys' sales and tech staff are telling customers similar stories. Its not just Dish.

Some even go so far as to sabotage Adelphia's equipment to create the service problems they tell the customers about. I'm amazed at what I've heard directly from some customers.

Its getting vicious in Southern California....
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Check out Hobgoblin's cable modem tech links.

Sunsetstrip
Go Kings
Premium,MVM
join:2000-07-08
West Hollywood, CA

Re: Other companies are doing similar things...

Have you seen the large dish ads in the LA Times the last month ?

"Are you happy with Adelphia ?"

"We didn't think so"
--
»www.pbase.com/mcwilliams

Googled
Yay, I have FIOS

join:2001-08-13
Orchard Park, NY

Re: Other companies are doing similar things...

The DirecTV ads out here near Buffalo, NY read "Never say Adelphia again." We finally have our local channels on DirecTV! Good timing as my roof TV antenna has been losing rods for years.

Sunsetstrip
Go Kings
Premium,MVM
join:2000-07-08
West Hollywood, CA
said by MacLeech:

Some even go so far as to sabotage Adelphia's equipment to create the service problems they tell the customers about. I'm amazed at what I've heard directly from some customers.

Its getting vicious in Southern California....

Well thats an outright allegation of criminal activity,I am sure that you might mean there is sabotage and you think that it could be competitors ?
--
»www.pbase.com/mcwilliams

cbyrd
Where's The Any Key?

join:2001-07-11
Murfreesboro, NC
Since Adelphia loves to use technical loopholes to excuse the level of service they are providing while advertising something much different...how can they complain about someone pulling the same dirty tricks?

If you want to be nitpicky...I'm sure that SOMEWHERE, SOMEONE is experiencing problems or loss of service...is it related to the bankruptcy, who knows.

Just like Adelphia feels justified in advertising "blazing speeds, playing online interactive games the way they were meant to be played, etc" because SOMEONE on their network is able to do it.

I just find it odd that a company that I believe has used questionable marketing tactics is getting upset for their competition doing something similar.
--
Powerlink, your reason for dialup
Hickerx2
God Bless The U.S. Military

join:2001-03-04
Franklinville, NY

Re: Other companies are doing similar things...

Talk about the pot calling the kettle black!!!!

LMAO
--
PowerStink is like a perpetual hangover!!
Hickerx2
God Bless The U.S. Military

join:2001-03-04
Franklinville, NY
said by MacLeech:

Some even go so far as to sabotage Adelphia's equipment to create the service problems they tell the customers about. I'm amazed at what I've heard directly from some customers.


You're really reaching now, aren't ya?
--
PowerStink is like a perpetual hangover!!

RR Conductor
Happy 40th Amtrak
Premium
join:2002-04-02
Redwood Valley, CA
kudos:1

Re: Other companies are doing similar things...

I would not put anything past corporations in their search for the almighty greed...I mean dollar.
--
Ship by Rail!

MacLeech
The one and only
Premium
join:2001-07-14
SoCal
kudos:3
I'd post the pictures of the sabotaged equipment if I was allowed to...

I could also put you in touch with the Adelphia customers and techs who have had to deal with the damages, but again I'm not allowed to.

This isn't something I'd make up, but then I've said too much about the situation already...

On the other hand I did hear a radio ad with the interm Adelphia CEO, "Erkie", reassuring customers that their cable service will continue uninterrupted while Adelphia goes through with its bankruptcy and that Adelphia will continue to rollout digital cable and cable modem services throughout their service areas. It was rather suprising as I hadn't heard of any ads that Adelphia has come out with to counter the commercials Dish and the other cable providers have been running lately warning customers away from Adelphia.

It was a nice suprise...
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Sunsetstrip
Go Kings
Premium,MVM
join:2000-07-08
West Hollywood, CA

Re: Other companies are doing similar things...

said by MacLeech:
I'd post the pictures of the sabotaged equipment if I was allowed to...

I could also put you in touch with the Adelphia customers and techs who have had to deal with the damages, but again I'm not allowed to.

This isn't something I'd make up, but then I've said too much about the situation already...

Oh I have no doubt that equipment gets destroyed by Vandals,disgruntled customers(still Vandals in my book)and pole equipment is probably used by some yahoos for target practice.

Just that your remarks could be litigious if you named names so some things are left better un-said
--
»www.pbase.com/mcwilliams

cbyrd
Where's The Any Key?

join:2001-07-11
Murfreesboro, NC

Re: Other companies are doing similar things...

Don't forget the stray boom trucks. We've got a "green box" on the pole bout 3 blocks from my house that looks like it picked a fight with a boom truck and lost. It's been like it for months.
--
Powerlink, your reason for dialup
Hickerx2
God Bless The U.S. Military

join:2001-03-04
Franklinville, NY

Service Outages...NO WAY....NOT ADELPHIA....LMAO

One message claims that "Adelphia customers are already reporting service outages and blackouts."

I think it's just a mistake. Dish Network has interpreted all of the complaints as being a result of the bankruptcy, when in reality, they are the normal every-day complaints.....LMAO
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PowerStink is like a perpetual hangover!!

kironyou

join:2002-05-08

The knife turns back on Adelphia

Now that there is actual competition to Adelphia's horrible cable service and they have no money to uprgade their systems, Adelphia is crying foul why? Because they're a company that's about to be stabbed by 50 other little companies to deatth

RR Conductor
Happy 40th Amtrak
Premium
join:2002-04-02
Redwood Valley, CA
kudos:1

Re: The knife turns back on Adelphia

Mac has been both a frequent and very helpful poster, he has established himself as a very credible person. I am going to side with him on this one, he has never shown me any reason to doubt him. Keep up the good work Mac
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Ship by Rail!

cbyrd
Where's The Any Key?

join:2001-07-11
Murfreesboro, NC

Re: The knife turns back on Adelphia

I don't think vandalism is the answer, and I doubt the competition has done anything that drastic (if they have, that is a criminal offense...not exactly the brightest thing a company looking to gain market share could do)...

I do get quite a chuckle everytime I think about Adelphia complaining about deceptive Advertising though. I keep hearing phrases like "what goes around comes around", "you reap what you sow" etc in my head.
--
Powerlink, your reason for dialup
Hickerx2
God Bless The U.S. Military

join:2001-03-04
Franklinville, NY
said by ILOVELA2:
Mac has been both a frequent and very helpful poster, he has established himself as a very credible person. I am going to side with him on this one, he has never shown me any reason to doubt him. Keep up the good work Mac

Nobody is questioning Mac's contribution to this forum. It just makes me laugh that Adelphia is crying "foul" when someone else does what they did to make themselves one of the largest cable companies in the US. Sounds very reminiscent of the AOL/MS cartoon we all saw when XP was released! How does it go? Do as I say, not as I do?...LMAO

I also have to laugh at the thought of some cable company appointing a "hit squad" to go around and bust Adelphia's equipment...LMAO, or is it the senior management doing it on lunch?, maybe the pole climbers just do it for brownie points? Maybe the local office receptionists are getting a per-piece bonus for each node or PS they smash during their coffee breaks?..ROTFLMMFAO

They way I see it, Adelphia is getting everything they deserve. How pathetic and hypocritical to make yourself a spectacle and then whine when people exploit it!!
--
PowerStink is like a perpetual hangover!!

hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:4

Re: The knife turns back on Adelphia

Hicker sometimes you are completely worthless.

"It just makes me laugh that Adelphia is crying "foul" when someone else does what they did to make themselves one of the largest cable companies in the US."

So Adelphia used to call up satelite customers and lie to them? I assume you have evidence of this as always.

"They way I see it, Adelphia is getting everything they deserve. How pathetic and hypocritical to make yourself a spectacle and then whine when people exploit it!!"

Well its interesting that the La City Attorney does not think so. Of course being an atty he would probably know what was illegal and what was not.

Hob
--
"Serenity now! Serenity now!" "What is that?" "The doctor gave me a relaxation cassette. When my blood pressure gets too high, the man on the tape tells me to say 'serenity now!'" "Are you supposed to yell it?" "The man on the tape wasn't specific."
Hickerx2
God Bless The U.S. Military

join:2001-03-04
Franklinville, NY

Re: The knife turns back on Adelphia

said by hobgoblin:
Hicker sometimes you are completely worthless.
I'm not sure I'd argue that point. I feel fortunate to be in the same league with you.
said by hobgoblin:


So Adelphia used to call up satelite customers and lie to them? I assume you have evidence of this as always.
If I had more time to waste on you, I'd link to the countless threads in this forum where Adelphia was accused of false advertising. "Ultimate Speed", Blazing Fast", and "PLay Online Graphics Intensive Games Just Like In The Arcade" are surely accurate representations of Adelphia's service, right?

Of course, you have evidence that the satellite companies are lying? Are they lying when they say that Adelphia customers are suffering service outages?..That's funny. But then, we all know what a funny guy you are.

said by hobgoblin:
Well its interesting that the La City Attorney does not think so. Of course being an atty he would probably know what was illegal and what was not.


No, what's really interesting is that Adelphia is now a bankrupt mess because they obviously have trouble adhering to any laws.

Something else that's interesting is that once again, you flip-flop and use the LA city Attorney to bolster your argument when a week ago he was an incompetent boob. Then again, we know what a funny guy you are.

Normally, I'd be happy to have an intelligent debate with you but I just don't feel right about taking advantage of someone so ill-equipped for the task at hand.
--
PowerStink is like a perpetual hangover!!

hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:4

Re: The knife turns back on Adelphia

hicker blustered

"I'd link to the countless threads in this forum where Adelphia was accused of false advertising. "Ultimate Speed", Blazing Fast", and "PLay Online Graphics Intensive Games Just Like In The Arcade" are surely accurate representations of Adelphia's service, right?"

That would be cool...and I could link to the speed and ping tests run by Adelphia customers throughout this forum to show blazing speeds and excellent ping times to many game servers. I am sure many people are playing games just like in the arcade right now...yourself included. Seems fairly accurate to me.

"Are they lying when they say that Adelphia customers are suffering service outages?..That's funny. But then, we all know what a funny guy you are."

No I would imagine there are a few outages on the sheet at the minute...but of course we are not talking internet here...we are talking Cable TV. They clearly are lying when
from the article
""In some cases, they are misrepresenting themselves as part of an Adelphia transition team."

"Something else that's interesting is that once again, you flip-flop and use the LA city Attorney to bolster your argument when a week ago he was an incompetent boob. Then again, we know what a funny guy you are."

I still think he is an incompetent boob when he tries to get credits for customers who do not have the service...but I would expect he is legally trained and he is aware of state law. Thus I suspect he knows that Adelphia's advertising campaign is entirely legal and the current telemarketing campaign is illegal. I am sure that if he was as concerned as you appear to be he would have said something about Adelphia's marketing techniques.
I don't believe you are capable of an intelligent debate.

Hob
--
"Serenity now! Serenity now!" "What is that?" "The doctor gave me a relaxation cassette. When my blood pressure gets too high, the man on the tape tells me to say 'serenity now!'" "Are you supposed to yell it?" "The man on the tape wasn't specific."
Hickerx2
God Bless The U.S. Military

join:2001-03-04
Franklinville, NY

Re: The knife turns back on Adelphia

said by hobgoblin:

That would be cool...and I could link to the speed and ping tests run by Adelphia customers throughout this forum to show blazing speeds and excellent ping times to many game servers. I am sure many people are playing games just like in the arcade right now...yourself included. Seems fairly accurate to me.


We already know your position that as long as a single person gets "blazing Speeds", it's OK to advertise the service like that!!

I assume from your statements that it's ok for Adelphia to misrepresent it's internet service but it's not OK for anybody else to misrepresent cable TV? And everybody is just supposed to overlook Adelphia's INTENTIONAL deception, fraud, misrepresentation, and larceny, and feel sorry for them??...LMAO...you're definitely a funny guy, albeit somewhat challenged in the common sense area!

Yep, Hob, the king of double standards and flip-flopping...LMAO
--
PowerStink is like a perpetual hangover!!

hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:4

Re: The knife turns back on Adelphia

Hicker sighed long and deep and grabbed his blood pressure tablets. Ignoring his wifes warnings he decided to reply to Hobs post. He slowly worked the keys to produce the following.

"We already know your position that as long as a single person gets "blazing Speeds", it's OK to advertise the service like that!!"

And we already know that you totally ignore any posts that show Adelphia in a good light. Your mind has been totally twisted and you are unable to get over your hangups about the company. You are still posting stuff that you used to post a year ago totally ignoring that things have moved on.
I see far more people happy with the service than I did a year ago....Whole areas are celebrating their high speed Internet Access but Hicker is still stuck in the dark ages deploring the service!

"And everybody is just supposed to overlook Adelphia's INTENTIONAL deception, fraud, misrepresentation, and larceny, and feel sorry for them??..."

Those responsible for that have been removed from the company and will face charges. No one is asking for any sympathy.
The Telemarketing campaign is clearly illegal and those concerned should be hunted down and taken to task for their misdeeds exactly as anyone should.
They are also stealing from the city of LA because as we well know..Cable companies pay a franchise fee to the city...Dish companies do not.

Hob
--
"Serenity now! Serenity now!"
"What is that?"
"The doctor gave me a relaxation cassette. When my blood pressure gets too high, the man on the tape tells me to say 'serenity now!'"
"Are you supposed to yell it?"
"The man on the tape wasn't specific."

[text was edited by author 2002-08-06 13:03:01]
Hickerx2
God Bless The U.S. Military

join:2001-03-04
Franklinville, NY

Re: The knife turns back on Adelphia

said by hobgoblin:
You are still posting stuff that you used to post a year ago totally ignoring that things have moved on.
I see far more people happy with the service than I did a year ago....Whole areas are celebrating their high speed Internet Access but Hicker is still stuck in the dark ages deploring the service!


Nice try but the "dark ages" as you so dramatically put it, were only about 2 weeks ago here.

Sorry, but if you think 2 weeks of good service is going to erase 18 mos. of bad service, think again!

Once Adelphia shows me a good faith attempt and more than a few weeks of good service, I'll change my view of them. Do us a favor and quit the drama. You act like all of this crap happened years ago. I'll bet there are still plenty of people here that are still enjoying the "dark ages" from Adelphia.

Once you lie to me, cheat me, steal from me, etc, it sure as hell will take me more than two weeks to believe that you're a changed man!!

Use some common sense for a change!

It was only a couple weeks ago that you were arguing that all of the Regas' were innocent and it was all a media conspiracy!
--
PowerStink is like a perpetual hangover!!

hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:4

Re: The knife turns back on Adelphia

Hicker wake up and smell the coffee....celebrate. Recognize the changes that are happening...embrace them. Don't act like a Grinch...Relax, Play your on line games with glee without that lag from Atlanta Forth Worth.

Chill out Baby!

Hob

flcb
King Of Da Jungle

join:2001-11-03
Palm City, FL

Ever acerbic Hob said (while practicing flip flops on his trampoline):

"They (dish companies) are also stealing from the city of LA because as we well know..Cable companies pay a franchise fee to the city...Dish companies do not."

Hmmm...last count... was how many BILLIONS did Adelphia management STEAL from shareholders, employees, and indirectly their customers???? Now thats stealing!

"Federal prosecutors say John J. Rigas took part in a fraud that cost investors $60 billion..."

»www.buffalonews.com/editorial/20···8596.asp

Last time I looked a dish receives signal via the air waves..(duh).....whereas cable has that wire strung all over the place....perhaps thats what they (the cable companies) are paying a franchise fee for???

Isn't it a shame that Hobs' youth is being wasted while he so young?
--
Advertising is a valuable economic factor because it is the cheapest way of selling goods, particularly if the goods are worthless.
-- Sinclair Lewis
(Provided by DSL Reports: "Random Fortunes")

[text was edited by author 2002-08-06 18:56:31]

hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:4

Re: The knife turns back on Adelphia

flcb as usual totally missed the point typing

"Hmmm...last count... was how many BILLIONS did Adelphia management STEAL from shareholders, employees, and indirectly their customers???? Now thats stealing!"

and I believe I might have seen Adelphia Management being ushered into Federal vehicles to face charges in court.
Are you saying that these tele-marketers should be allowed to break the law as its against Adelphia? I am unsure what point you are trying to make....

"Last time I looked a dish receives signal via the air waves..(duh).....whereas cable has that wire strung all over the place....perhaps thats what they (the cable companies) are paying a franchise fee for???"

Again what point are you trying to make here..?
I said that the telemarketers were also taking money from the city as the coffers lose the franchise payment for every subscriber they fraudulently sign up. I did not complain about the payment or ask for a lecture as to why a cable company has to pay one.

But I found your comments interesting and for that I am eternally grateful.

Hob
--
"Serenity now! Serenity now!" "What is that?" "The doctor gave me a relaxation cassette. When my blood pressure gets too high, the man on the tape tells me to say 'serenity now!'" "Are you supposed to yell it?" "The man on the tape wasn't specific."
Hickerx2
God Bless The U.S. Military

join:2001-03-04
Franklinville, NY
BTW, I'm in no way saying that it's OK for any other company to do any of these things...but as the adages go;

What goes around comes around
You reap what you sow
Do unto others
Etc
Etc
Etc
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PowerStink is like a perpetual hangover!!
Hickerx2
God Bless The U.S. Military

join:2001-03-04
Franklinville, NY
I'm loving my connection right now. However, I've been here before. My only point was that Adelphia can't reverse their image in 2 weeks!

Another adage for ya;

Once bitten, twice shy.

If they do what they're claiming they will, then we'll see. Until then, they're still Adelphia to me. I don't look at the new CEO with the same glee as you do. He certainly isn't above suspicion and like they say, the proof is in the pudding.

It is however, the same old Adelphia that 1 month ago, gave me a $10/mo discount if I owned my modem. The modem rental was included in my monthly premium. Now I have to pay an additional $5 for it and only get a $5 rebate if I own it! Just a little more upstanding behavior from the "new" Adelphia. My calculations tell me that's about a 35% increase for the same service. Now that's totally above board and honest, isn't it? If it were, why did they try to hide the increase like that?...Geeez

I hope they have it all figured out because several of my customers are dropping PL because of the increase...How far will it get them...Management seems quite competent yet again...LMAO

Raising rates a huge amount during a time like this sure is a sign of a company going far. I'm gonna start a pool on how long it takes the "new" Adelphia to drown from incompetent management....LMAO
--
PowerStink is like a perpetual hangover!!

hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:4

Re: The knife turns back on Adelphia

hicker aimlessly arguing with himself chipped in with

"I hope they have it all figured out because several of my customers are dropping PL because of the increase...How far will it get them...Management seems quite competent yet again..."

I believe but am not certain the increases were already in the pipeline before the recent issues.

However I find it interesting that the residents of your small rural community would endure the horrible service you claim to have been receiving for the last 18 months and then 2 weeks after the service shows an improvement decide to drop the service. Especially as you told us their are no alternatives in the area. This was one of your main points in our discussions about the service.
Adelphia are still signing up customers in most areas at a very good rate, we see this in the forum people anxious for news as to when Adelphia will be expanding their services to include their homes, so although several customers deciding the service is too expensive in your area may be alarming to some...I think there still is sufficient interest in the service on a national basis to keep the Powerlink flag flying high.

I still believe that the service is good value even with the increase and I guess you do too given the alternatives. I think the packages if available in your area that include TV and Internet service offer outstanding value over the equivalent of Dish and Dial Up. Certainly the internet service on its own compares very well price wise with DSL.

As far as how any increase in prices is announced by any provider I can not recall any company that takes out full page advertisements announcing the fact. They do exactly what Adelphia has done.

If it was me I would look at the alternatives..The packages that are on offer.....whether or not I need to pay a computer technician to service my machine or whether I could use on line information and use the money saved to continue with my cable connection.
But of course thats just me.

Hob
--
"Serenity now! Serenity now!" "What is that?" "The doctor gave me a relaxation cassette. When my blood pressure gets too high, the man on the tape tells me to say 'serenity now!'" "Are you supposed to yell it?" "The man on the tape wasn't specific."
Hickerx2
God Bless The U.S. Military

join:2001-03-04
Franklinville, NY

Re: The knife turns back on Adelphia

said by hobgoblin:

However I find it interesting that the residents of your small rural community would endure the horrible service you claim to have been receiving for the last 18 months and then 2 weeks after the service shows an improvement decide to drop the service.
I'm sure you do, after all it doesn't take much to interest you.

I'll break out the crayolas hob, so you can understand life in a rural community. By far, the great majority of people here only use internet access for email and banking and the like. I know alot of them subscribe solely for their kids. Compare PowerLink prices with the dial-up alternative here, and they are pricing themselves out of the loop. You can get unlimited local access here for about $17/mo. Most people don't care if their kids can only DL Mp3's at 1KB/sec, they look at the new 35% increase from Adelphia shooting their bill up to $47/mo.

I'm not going to argue with you as it's a lost cause. You'll stand by anything Adelphia does just like you did till the day the regas' were arrested.

I know you'll never admit it but it's eating you up to know that all the people here were right about Adelphia before they got caught. Now it's looking like the "new" management is no more competent than the old. Adelphia is going nowhere but down...sad but true

They can make all the wild claims they want but when you dump a 35% increase on your customers right out of the gate, things take an ominous direction from the word go, both statistically and in the realm of common sense.

It's obvious they're desperately trying to raise investor confidence with such huge increases. My prediction is it will work the opposite.

The satellite companies just added Buffalo channels here, no doubt a huge hit to Adelphia in the Buffalo area. Adelphia's "great value", as you put it, is sinking fast.

I'm done beating this horse, but don't say we didn't warn you...LMAO
--
PowerStink is like a perpetual hangover!!

hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:4

Re: The knife turns back on Adelphia

Hickerx2 grew purple in the face scaring his small cat which hid in the curtains. Almost ready to explode he sat and typed

"I know you'll never admit it but it's eating you up to know that all the people here were right about Adelphia before they got caught. Now it's looking like the "new" management is no more competent than the old. Adelphia is going nowhere but down...sad but true"

And I know you will never admit it but you hate to see the company even with all of its problems continue to improve its service. You just hate it don't you. Every post you see with high speeds and low pings drives you wild, so unable to complain about that any more you have now decided to start to complain about pricing.

"By far, the great majority of people here only use internet access for email and banking and the like. I know alot of them subscribe solely for their kids. Compare PowerLink prices with the dial-up alternative here, and they are pricing themselves out of the loop."

This is no different to any area actually Hicker and I don't need a lecture on rural communities....have you visited Potter and Tioga Counties? Broadband will always attract people like you and me...those that use the net a lot, others make a decision whether to pay for dial up and forgo their cable connection. I have little doubt that this addition of a $5 monthly charge for a modem will make some people look long and hard at their finances and make a decision.
Very shortly Powerlinks subscription figures will reach 600,000, people are signing up daily....I speak to them. The self install kits make it much easier....many people have two computers now...one for the kids and one for the adults...People are networking these with a cable connection and having fun....Those with DSL in their area are switching for the faster connection and the cheaper price...Those who can not get the service are calling every month looking for updates. We see people in this Forum who would trade their Grannies for Powerlink. You just can't accept this can you.

Powerlink is a success and despite the adverse publicity the company has had it continues to service its 5 milllion+ tv Customers and add more subscribers to its internet service. You can predict all you like...but you have to look at the big picture!

Hob
--
"Serenity now! Serenity now!" "What is that?" "The doctor gave me a relaxation cassette. When my blood pressure gets too high, the man on the tape tells me to say 'serenity now!'" "Are you supposed to yell it?" "The man on the tape wasn't specific."

RR Conductor
Happy 40th Amtrak
Premium
join:2002-04-02
Redwood Valley, CA
kudos:1

Re: The knife turns back on Adelphia

I am siding with Hob on this one, sorry Hicker
--
Ship by Rail!
CraigVA
Premium
join:2002-07-11
Ashburn, VA
After reading all the comments what I can't understand, Hicker, is why you would now want Adelphia to fail (which is what is sounds like to me)? Yes, Adelphia has been through some tough times (along with its customers). But now when the company is drastically improving service and becoming the company we as customers want them to be, why would we want them to fail (or even be bought). I look at the overall costs and what I get (even after the price increases) and find it an excellent value. If I didn't I would cease to be a customer (which you could have done long ago). I hope that Adelphia continues to recover and remains a choice for me.
Hickerx2
God Bless The U.S. Military

join:2001-03-04
Franklinville, NY

Re: The knife turns back on Adelphia

said by CraigVA:
After reading all the comments what I can't understand, Hicker, is why you would now want Adelphia to fail (which is what is sounds like to me)?
I certainly don't want them to fail. What I don't understand is where you get this notion that Adelphia is a whole new company with drastically improved service across the board?

Where has the piss-poor Adelphia service been replaced by this great service all of the sudden?

All I'm saying is that Adelphia is still Adelphia. You can use Hob's drama to draw conclusions or you can use common sense. When Adelphia proves to me that they're actually going to do something instead of just jacking the rates for the same old crap, then I'll give the "new" Adelphia credit.
--
PowerStink is like a perpetual hangover!!

Jackson$
Need It Wrecked? 1-800-Marine

join:2001-11-17
Buffalo, NY

Re: The knife turns back on Adelphia

Mike.. Im shocked by what your stating... I'm not saying Hob is justified by his comments, But I'm shocked by yours...

"Now it's looking like the "new" management is no more competent than the old. Adelphia is going nowhere but down...sad but true"

You mentioned 2 weeks of good service doesnt replace 18months worth of bad, yet on a flip not you wont even give the NEW management a fresh foot to start on.

"They can make all the wild claims they want .."

Heres a few wild claims,

1.) Ashburn has seen a LOT of improvement over the last 2 weeks.
2.) YOUR connection has improved from where it WAS.
3.) Many areas are now catching up to where they should be for product launch.
4.) Cities owed money for royalty/franchising fees are now being caught up to for EVERY CENT owed.
5.) More channels are being added that the CUSTOMERS have requested on the digital line-up packages.

Are those facts or just claims bro?

So while you state its impossible to give any credit for 2 weeks of good service, give the new management at least half a chance to get shit rolling again.

From the inside, things are looking MUCH better. Theres some pot-holes/speedbumps in the mix, but their being filled/leveled little by little.

Sincerly
Dave
Hickerx2
God Bless The U.S. Military

join:2001-03-04
Franklinville, NY

Re: The knife turns back on Adelphia

said by Jackson:
1.) Ashburn has seen a LOT of improvement over the last 2 weeks.
2.) YOUR connection has improved from where it WAS.
3.) Many areas are now catching up to where they should be for product launch.
4.) Cities owed money for royalty/franchising fees are now being caught up to for EVERY CENT owed.
5.) More channels are being added that the CUSTOMERS have requested on the digital line-up packages.


Dave,

I think it's great that Adelphia is improving. I hope they become what the Regas' claimed they were. My only point was that nobody can erase the years of Adelphia's pillaging with 2 weeks of good service. I'll stand by my thought that it is incompetence to raise rates 35% to pay back what the Regas' stole. Alot of financial and cable industry analysts support my thoughts about that. In his normal, mello-dramatic tone, Hob keeps stating "a $5 increase". A $5 increase would be reasonable. A $10-$15 increase is not! I think they're cutting their own throats. We established long ago that Adelphia targets small and rural markets, which is fine, but these markets are exactly the ones that won't support huge increases.

They purposely hid this huge increase in a modem "lease". All of the sudden, the fees for leasing a modem went up 35% alone, not including the service increases. They purposely dropped the $10/mo "lease", rolled it into the normal service, and created an additional $5/mo "lease", knowing very well that this smaller amount makes it harder to justify purchasing your own modem. It's all fact. That does not sound like a "new" Adelphia, that sounds just like the "old" Adelphia. Sure looks alot like "creative accounting" to me.

So like I said, I hope they become what they always claimed to be, but I'll wait and see.

As far as this service improvement I've seen, you know as well as I do that I've been here before only to have them yank it right out from under me, so I'll wait and see.

I just think people have to take a reality pill and realize that Adelphia will not become a "new" company in two weeks! If they end up doing it, great, but I'll wait and see.

I don't think I need to ask Charlie how much improvement he's seen. His area has been rotting as bad or worse than most others, yet they do nothing in this "new" Adelphia.
I know that some area has to be last but thats why I'll wait and see.

I'm not saying that it wasn't a great day when Big John and his "boys" got busted, but I'll wait for more than 2 weeks proof and a 35% increase to change my mind.

Mike
--
PowerStink is like a perpetual hangover!!
Hickerx2
God Bless The U.S. Military

join:2001-03-04
Franklinville, NY
BTW, DSL will never be available here in my life time so that's not even a consideration.
--
PowerStink is like a perpetual hangover!!

kironyou

join:2002-05-08
Hob, for your info the city actually makes very little money. That 5% you're talking about must go to pole maintinence and maintinence for a lot of other things the cable companies use in the city.

ergibbs
To Be Free
Premium,ExMod 2001-05
join:2001-03-07
on the ocean
kudos:1

question

I don't see anything in that article that says Adelphia is crying foul; rather, the city of LA is the one doing the investigating. Is there additional information not available in that article?

BTW, no one should pass judgment on information they don't know for certain to be true.
--
Having children is like being pecked to death by a duck.

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