dslreports logo
site
spacer

spacer
 
   
spc
story category
Landlords Balk at Time Warner Cable Building Agreements
by Karl Bode 09:34AM Wednesday Sep 25 2013
The New York Times this week has an interesting read on the deals Time Warner Cable strikes with landlords in New York City. The company's Apartment Managers' Program offers free or discounted service to landlords who "identify, discourage and report" instances of cable theft, while requiring they allow the company building access to "promote new products" in the building.

The report interviews a few building managers, who find the provisions requiring that the building provide easy access for repairs to be fine, but other monitoring and sales requirements to be "creepy." One building manager doesn't think his landlords should in effect become paid employees for Time Warner Cable:
quote:
Mr Wolfe is wary of clauses that allow “the presentation of new products and services” in the building, as well as additional program incentives that reward every three leads that turn into sales with a free month of Internet. "We would consider that a borderline kickback," he said. "I mean, what are they going to be selling next, Tupperware? They work for the building. They’re not an agent for anybody else."
The landlords and the Times seem shocked by what appears to be a fairly standard agreement of this type -- noting Time Warner Cable has lately been putting more of them in writing for a better paper trail because of new tax obligations.

view:
topics flat nest 

Spottycat

@131.94.186.x

Why is cable theft still a thing?

With encrypted channels, locked down cable boxes, etc... Even if you have access to the line, what can you do with it these days?

This is not like the 90s when you could just sneak in a splitter and watch basic cable on your TV with no box.
Joe12345678

join:2003-07-22
Des Plaines, IL

Re: Why is cable theft still a thing?

Stacking where you have 1 paid account but like 5 boxes all in differnt Apartments
TBBroadband

join:2012-10-26
Fremont, OH

Re: Why is cable theft still a thing?

but in those encrypted markets, you still need to have the tap activated. TWC needs to combat theft from the tap even more than they do now.

SpottedCat

join:2004-06-27
Miami, FL

Re: Why is cable theft still a thing?

What exactly are you going to steal from the tap? Everything is encrypted.

(Finally got back to a machine that I could log in on)
TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath

Re: Why is cable theft still a thing?

The channels maybe encrypted, but when you have a cable box from one address and put it at another it is still illegal. 9 out of 10 times those taps are shut off that have no paying services. So yes, TWC needs to fix the tap issue along with encrypting the channels but not all markets are encrypted.
Chubbysumo

join:2009-12-01
Superior, WI
Reviews:
·Charter

Re: Why is cable theft still a thing?

most cable boxes are two way communication capable, which means that TWC can and does disable stolen cable boxes, and even ones that show up outside the zone where it should be. Most cable companies have no problem tracking where boxes are, even down to a specific street. If it moves to far, it does not work.
davidhoffman
Premium
join:2009-11-19
Warner Robins, GA
kudos:1

Re: Why is cable theft still a thing?

But within a single apartment building, the cable company may not have the fine granularity of data to determine that a set top box which should be in apartment 201, is really in apartment 203.
BiggA

join:2005-11-23
EARTH

Re: Why is cable theft still a thing?

And if people are running cable out windows and through walls and stuff, it would look like they're all in one apartment anyways...
BiggA

join:2005-11-23
EARTH
People could still poke a hole in the wall, or run cable from one window to another... I'm sure it happens.
josephf

join:2009-04-26
You still need to pay a monthly fee for each of the five boxes, otherwise they won't work.
TBBroadband

join:2012-10-26
Fremont, OH

Re: Why is cable theft still a thing?

But its cheaper to do that than order services, it would still be illegal to give the box to someone else's address.
josephf

join:2009-04-26
Reviews:
·VoicePulse

Re: Why is cable theft still a thing?

" 9 out of 10 times those taps are shut off that have no paying services."

What do you mean 9 out of 10? If there is no paying service, they can shut off the line from their main office. And they can remove access for the particular box that had service since they need to authorize access to each unique box, which they can control from their office.

Besides, if a customer has an internet-only account with the cable company, with no paid cable video service, they can't turn off the "tap" and if someone plugs into their line a paid box from another customer it will work and there is no way for the cable company to even know about that.

ArgMeMatey

join:2001-08-09
Milwaukee, WI
kudos:1
Reviews:
·Time Warner Cable
·AT&T Midwest
·voip.ms

Re: Why is cable theft still a thing?

said by josephf:

...If there is no paying service, they can shut off the line from their main office. ...

Only if they have addressable equipment in the building. Some do, some don't. I don't know if addressable is standard in NYC, but it's a lot more expensive and takes up more space than your typical cable distribution locker in a utility closet or the garage.

said by josephf:

...if a customer has an internet-only account with the cable company, with no paid cable video service, they can't turn off the "tap" ...

Yes, but if they add bandpass filters that block everything but the spectrum used for data, it has the same effect. I have seen them do this, and then somebody breaks into the locker and removes the filters.

More modern buildings that were wired assuming separate agreements for each tenant tend to have more secure distribution. But old lockers that were installed under cheap bulk agreements in the 80s, i.e. CATV included in the rent, are a lot harder to secure, so if they're anywhere semi-public, tenants will get in and rewire.

Sometimes there aren't even lockers. One place I worked, we literally had gym lockers full of taps and cables, but they were so congested most of them couldn't even be closed. Oh, well!

Also depending on the building construction and distance between conspirators, it's hardly unheard of that tenants will run their own distribution wiring from a single tap which is authorized, and yeah, they could get multiple STBs and divvy up the bill themselves. These are not sophisticated operations so they don't normally last, but they are a nuisance for the cable operator.
--
USNG:
16TDN2870
Find your USNG coordinates:
USNGWeb

Packeteers
Premium
join:2005-06-18
Forest Hills, NY
kudos:1
Reviews:
·Verizon Online DSL

I love my Building Agreement

I enjoy $10 off anything I subscribe to with TWC. people usually pay $35-$45 in my area for Standard 15/1mbps Internet - My bill each month is $29 (and yes I do own my own modem).

The only bad thing about this is Verizon is scared to FiOS up my building because they doubt they'll be able to achieve even 50% penetration here.
Dodge
Premium
join:2002-11-27

Re: I love my Building Agreement

I doubt verizon is scared, I wouldn't be surprised if your wonderful building is keeping them out on purpose as part of some back room deal with TWC.

Packeteers
Premium
join:2005-06-18
Forest Hills, NY
kudos:1
Reviews:
·Verizon Online DSL

4 edits
Dodge, normally i would agree with your cynicism, but in fact my area is one of the last places in Queens NY to get FioS because TWC and RCN serve us well here with low congestion networks. we discussed this at a Coop board meeting in June, and our building has already submitted all right-of-way application agreements to FiOS. thus far the only apartment building with FioS is a quarter mile away close to their CLEC building. Despite it's 2014 agreement with NYC - Verizon simply does not want to build where it can't be sure to penetrate, and think it's cheaper to pay lawyers and broken contract penalties instead.

As for my building's agreement with TWCable - there are no kickbacks involved, we simply promised to keep Satellite Dishes off the roof (something building maintenance were also happy about), and protect their exclusive use cable trays in our hallways. Satellite was the main threat to TWCable's business 20 years ago when we signed them up. Our tenants still have roof rights to put up HDTV antennas, but few bother with it since the analog to digital switch a few years ago. we had 30:100 roof.antenna:apartments in 2000, and by now it's down to 10:100, since many cord cutters in my area can get Aereo instead for local OTA stations.
elefante72

join:2010-12-03
East Amherst, NY
Reviews:
·Verizon FiOS
·voip.ms

Re: I love my Building Agreement

"simply" blocked competition by:

1. Blocking all sat competition
2. Exclusive use to trays w/ raceway

Hmm, let em in and knock yourself out blowing out walls to get in there. Sounds like quite the level playing field. And your are correct it is easier to pay any penalties then go into a hostile environment.

And Verizon corporate penetration is in the high 30's. In apartments they can use VDSL so it's not like they are wiring fibre to every unit. I guess it depends on the condition of the copper in your building, and if you have cable in the leasing agreement. Those are strong dis-incentives to bring in a new competitor.

When I moved upstate, no longer have to deal w/ this.

Packeteers
Premium
join:2005-06-18
Forest Hills, NY
kudos:1
Reviews:
·Verizon Online DSL

1 edit

Re: I love my Building Agreement

our old copper build is good two pair 22g in a common wet wall riser to every apartment. i used it at 7mbps adsl just 2 years ago a mile away from the CLEC and enjoyed low latency with great connectivity. but the FioS people we spoke to told us they'll be using fiber tape in the hallways we can later paint over, and not bothering with our copper.

like i mentioned, keeping satellite dishes off the roof was not just about TWCable. it's a 60yo building, so having people up there tending to dozens of dishes, wind storms, bitchy top floor apartment owner, brick&morter water proofing maintenance cycles... it was just not a viable option, so we were glad for the excuse not to allow it.
elefante72

join:2010-12-03
East Amherst, NY
Reviews:
·Verizon FiOS
·voip.ms

Re: I love my Building Agreement

Interesting. I haven't seen the fibre tapes in the field yet, but I know w/ my discussions w/ Corning that one of the main advantages is the splicing aspect and vandalism...Saves major time and can have 4-5 strands in a single tape.

Have they discussed what the CPE equipment is going to be? I don't think they would use ONT for each POP. Maybe ONT to each closet and then from there either branched coax or VDSL.

I getcha on the roof, just trying to keep it real. I know dishes don't scale in high rise situations.
TBBroadband

join:2012-10-26
Fremont, OH
According to the FCC Rules, you wouldn't be able to keep your tenants from signing up for D* services. Sounds like the Co-op is asking or a lawsuit.

Packeteers
Premium
join:2005-06-18
Forest Hills, NY
kudos:1
Reviews:
·Verizon Online DSL

2 edits

Re: I love my Building Agreement

there are too many out of work Lawyers around not to class action for the entire Dish'less neighborhood if such an FCC rule had legs, so nobody here is going to lose sleep over it.

here in NYC all brick face and roof seal has to be inspected and refreshed every 5 years. the work would be a nightmare if we had dozens of dishes bolted all over the place.
TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath

Re: I love my Building Agreement

Yes the FCC could enforce those rules. It would be easy to sue the Co-Op for that. Also since when was the only method of putting a dish up was to bolt it down? They make several devices that allow for a dish to be mounted to a roof without any bolts. Go take a look at your nearest 7-11. You'll see their rough mount.
elray

join:2000-12-16
Santa Monica, CA
Not quite.

FCC Rules do not grant tenants roof rights.

skeechan
Ai Otsukaholic
Premium
join:2012-01-26
AA169|170
kudos:2

Re: I love my Building Agreement

I think the FCC rule says for rentals and such it has to be an area of tenant's exclusive use such as a balcony.
--
Nocchi rules.
scooper

join:2000-07-11
Youngsville, NC
kudos:2
Reviews:
·Embarq Now Centu..

Re: I love my Building Agreement

Exactly - if the tenants have exclusive use balconies that can receive satellite - there is absolutely ZERO /ZIP/NADA you can do to stop them from subscribing to satellite. Especially if they use a non-penetrating roof mount on their balcony.

If I was on your coop board - I'd drop that regulation pronto before you get someone like me that will MAKE you drop that. You are, however, entirely within your rights to prohibit the roof mounts / mounts that screw into the building.
BiggA

join:2005-11-23
EARTH

Re: I love my Building Agreement

Correct. Theirs is about roofs. They probably don't even have balconies. OTARD doesn't guarantee ANY roof access for ANYTHING.
elray

join:2000-12-16
Santa Monica, CA
Reviews:
·EarthLink
said by scooper:

Exactly - if the tenants have exclusive use balconies that can receive satellite - there is absolutely ZERO /ZIP/NADA you can do to stop them from subscribing to satellite. Especially if they use a non-penetrating roof mount on their balcony.

If I was on your coop board - I'd drop that regulation pronto before you get someone like me that will MAKE you drop that. You are, however, entirely within your rights to prohibit the roof mounts / mounts that screw into the building.

Co-op boards aren't likely to be MADE to do anything.
That's their nature, and informs why sensible people don't buy in communal settings.

Renting often gets a bad reputation, but it means you can bail on a bad relationship on 30-330 days notice, and you're only negotiating with one person (management/landlord) who wants your business, not a committee of busybodies on a power trip.
davidhoffman
Premium
join:2009-11-19
Warner Robins, GA
kudos:1
I would think the building owners would want a common building owned OTA antenna array on the roof. The building would have the appropriate combiners, splitters, pre-amplifiers, amplifiers, and wiring to serve each apartment. Then you would not have the tenants going up on the roof to install or adjust anything. You could do the same with a master satellite antenna array.

Packeteers
Premium
join:2005-06-18
Forest Hills, NY
kudos:1
Reviews:
·Verizon Online DSL

4 edits

Re: I love my Building Agreement

my building was built before color TV and turned into a cooperative around the time cable TV was introduced to the area. so the timing was not conducive to such an approach. instead tenants would go on the roof install antennas into the brick boarder, then drop coax over the side of the building into their windows - not a pretty sight.

nobody has a porch, and we are in a valley surrounded by other buildings so for most apartments an OTA or Dish from their window would not do them much good. you'd be amazed how much height matters when trying to get OTA signal in a cityscape. from my 2nd floor apartment i get useless 20%, level with the 8th floor roof I get 70%, but when I use an 8' mast or where the 9th floor would be I get 90% signal strength on most channels using a two bay double bowtie hdtv directional antenna.

here's my last one - brick repair guys destroyed it a year ago, so i have to put a new one up - it sux to be me


davidhoffman
Premium
join:2009-11-19
Warner Robins, GA
kudos:1

Re: I love my Building Agreement

I know about height. I had to help a friend install a parabolic antenna 24 feet above the ground on his roof to get cellular based internet. At ground level there was no EVDO 3G signal. He lives in a rural area where there is no DSL or cable internet. Cox cable and I have never gotten along in 25 years, so I do not use them. I rely on an indoor OTA antenna. I live on the ground floor so I get OTA signals blocked by the structure above me, the trees, and the concrete around my building. I used to do pretty well until the ATSC changeover. Now it can be difficult to get the PBS station sometimes. Other days i can get PBS fine, but cannot get CBS. It might be nice to have a common antenna 24 feet above where I am now. It was ironic that even when the complex manager allowed pole installed satellite dish antennas, I was in such a bad location the relaxation in rules could not help me get that service.

skeechan
Ai Otsukaholic
Premium
join:2012-01-26
AA169|170
kudos:2
Verizon isn't scared, certainly not of TWC. Verizon is adding video subs while TWC (like virtually all MSOs) are losing them.
--
Nocchi rules.
TBBroadband

join:2012-10-26
Fremont, OH

Re: I love my Building Agreement

They're only losing them due to deals with the other providers. TWC and the MSOs seen up takes a few years ago while Dish and DirecTV lost them. It's a numbers game.

MovieLover76

join:2009-09-11
kudos:1
while I love their internet, their video service is nothing to get excited about and too damned expensive, just like cable.

Once my contract/promo is up in late 2014, I'm likely ditching the FiOS TV, DVR and Phone if Aereo is still around.
davidhoffman
Premium
join:2009-11-19
Warner Robins, GA
kudos:1

Building Agreements

The deals are not win-wins in many cases. Annoyed tenants who are treated primarily as captive audiences for commercial pitches and advertisements might decide to move, creating a slight loss for the owners. If too many tenants move because of the way they are treated, the losses might become too much for the owner. Thus you usually find very tight restrictions on who, if anyone, gets to leave advertising around.

My apartment management has made it clear that they have no interest in subjecting us to that kind of constant marketing. Now they do allow some things to keep the parents of school aged children happy. Food establishments that deliver can put door hangers up, especially ones that give good deals to management on food catering for the quarterly apartment complex party. That has mostly meant the Chinese restaurants and the pizza places. The ice cream truck is allowed to make a trio of passes each day, with the music very audible inside most apartments. The K-12 school aged children of residents can go around trying to sell those school fund raising items like candy bars, magazines, and popcorn, but they rarely do. I might have one student every four months knock on my door selling magazines or chocolate bars. The rest of the pitchmen are told to use the US Postal Service and Direct(Junk) Mail Advertising. That goes for Cox Cable also, even though they are the exclusive cable TV and internet service provider for the building. Maybe three times a year, Cox is allowed to put up door hangars to push service on those of us who have not signed up with them.

For a while the local manager was very accommodating to those who wanted satellite TV service. you could put the antennas on poles in the areas of landscaping covered by pine straw or bark. This allowed many of those who did not have an exclusive use area suitable for satellite antenna placement to have a place to put a satellite antenna. This went well until Cox Cable noticed all the Cox Cable TV subscription cancellations. Cox went to the real estate management company headquarters in Atlanta and reminded them that they got nearly free Cox business services for all their properties apartment management offices and common facilities. In exchange the local apartment managers were supposed to be blocking the use of satellite TV services with strict enforcement of the restrictions allowed by law and FCC regulation, not accommodating them by letting the installers use poles installed in the ground in common areas. After that the poles were banned and removed.

That is not a win for the tenants. It only helped Cox Corporation by giving it more ability to restrict potential competition in the market for pay TV services.

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4

sweetheart deals

pfft