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Leap Year Confuses Cogeco's Usage Meter
Usage Meter Problems Continue as Regulators Nap
by Karl Bode 12:41PM Thursday Mar 08 2012
Back in 2009 Canadian Cable company Cogeco imposed new low usage caps with per gigabyte overages as high as $2.50. The problem? Cogeco didn't make sure their meters actually worked before hungrily jumping on the metered usage bandwagon, with inaccurate or conflicting usage amounts being reflected via online Cogeco usage meters and customer e-mail alerts. Three years later and users in our Cogeco forum note that the company is still having problems metering accurately.

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The leap year appears to be the latest thing to confuse Cogeco's metering software, with users reporting that a bug resulted in them being informed they'd already used their monthly allotment before March even really got started. Notes one of several users:
quote:
I got my 100% warning on March 1st. I use my router as well to watch my usage. My router for Feb shows 170GB, Cogecos 254. I am going to get hit with a $75 charge and I am pissed. Measurement Canada needs to get involved here, this is getting absurd.
The leap year bug aside, users continue to argue that Cogeco's meter is inaccurate when users can load it at all. Users who contact Measurement Canada to complain are told the Canadian agency doesn't manage ISPs, and that users should contact the CRTC. Users who contact the CRTC to complain are usually ignored. Meter inaccuracies and regulatory incompetence on this front is a problem across North America with most of the ISPs that have pursued metered landline billing. We continue to see absolutely zero interest from either the FCC or CRTC in making sure consumers are being billed correctly.

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Kearnstd
Space Elf
Premium
join:2002-01-22
Mullica Hill, NJ
kudos:1

Metered should be regulated..

once a company starts charging for usage even if they have a base "free" bucket for you to use from, once they use a meter to charge beyond that should they not somehow be regulated like the meters for the gas, electric and water?

Even compare to the gas station. the Wawa would be in deep legal trouble if they sold me 9gal of gasoline and billed me for 12gal.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports

vpoko
Premium
join:2003-07-03
Boston, MA

1 recommendation

Re: Metered should be regulated..

Regulation increases cost, a better solution would be for people to shut the hell up and just pay what they ISP says they owe.

Napsterbater
Meh
Premium,MVM
join:2002-12-28
Milledgeville, GA
Reviews:
·Windstream

Re: Metered should be regulated..

said by vpoko:

Regulation increases cost, a better solution would be for people to shut the hell up and just pay what they ISP says they owe.

So your saying scales at grocery stores and gas pump should not be checked as well so they can be wrong adn jip you.
--
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vpoko
Premium
join:2003-07-03
Boston, MA

Re: Metered should be regulated..

That's exactly what I'm saying, though facetiously. Just wait a bit and people with that opinion will actually show up.

Napsterbater
Meh
Premium,MVM
join:2002-12-28
Milledgeville, GA

Re: Metered should be regulated..

ah ok... Hard to tell since people have that opinion lol.
Expand your moderator at work
25139889

join:2011-10-25
Toledo, OH
first the scales at grocery stores are only as accurate as the clerk makes them. especially if the product need a tare code put in. if they do not tell the scale to subtract a certain amount then you get charged for that packaging. And it happens ALL the time.

Simba7
I Void Warranties

join:2003-03-24
Billings, MT

Re: Metered should be regulated..

You couldn't smell the sarcasm, eh?

rchandra
Stargate Universe fan
Premium
join:2000-11-09
14225-2105
Would you rather be charged separately for that packaging? I suppose you could try. But the packaging is most certainly not free. Very typically (though not in all cases of course), it's a negligible proportion of the weight of the good sold.

Heck, there are a couple of cut-rate grocery stores here (PriceRite and Aldi) which charge for bags. It's simple for me; environmental concerns not even considered, I just bring my own cloth bags.
--
English is a difficult enough language to interpret correctly when its rules are followed, let alone when a writer chooses not to follow those rules.

Jeopardy! replies and randomcaps REALLY suck!

vpoko
Premium
join:2003-07-03
Boston, MA

So what?

You pay what the ISP says you owe when they say you owe it, it's the only fair way.

danawhitaker
Space...The Final Frontier
Premium
join:2002-03-02
Urbandale, IA

Re: So what?

Fair for whom, exactly? Unless I'm missing some kind of subtext or sarcasm in your comment, you're saying that consumers should just bend over and take it from companies that are trying to gouge them or incorrectly charge them for things? That it's okay for companies to enact policies they aren't prepared to accurately enforce? That corporations are always right?
--
You're watching Sports Night on CSC so stick around...

vpoko
Premium
join:2003-07-03
Boston, MA

Re: So what?

Nah, I'm trolling, it mirrors what a few posters here were implying in another BBR thread a few days ago (»Re: Regulations)

danawhitaker
Space...The Final Frontier
Premium
join:2002-03-02
Urbandale, IA

Re: So what?

I figured I was missing something. Thanks for the clarification.
--
You're watching Sports Night on CSC so stick around...
MaynardKrebs
Heave Steve, for the good of the country
Premium
join:2009-06-17
kudos:4

Re: So what?

Damn!! Just when I was all set to corner the North American lube market.

Simba7
I Void Warranties

join:2003-03-24
Billings, MT

Re: So what?

said by MaynardKrebs:

Damn!! Just when I was all set to corner the North American lube market.

Depends on the lube. You could create lube that has the same properties as sandpaper. The smoother the lube the more it'll cost.

at&t seems to give customers the 10 grit lately.

rchandra
Stargate Universe fan
Premium
join:2000-11-09
14225-2105

unfortunately, it's a legislative issue

AFAIK, one cannot sell gasoline here at retail until one has had a (periodic) visit from The Erie County Board of Weights and Measures to be sure one's pumps indicate a gallon of gas when within an acceptable tolerance a gallon of gas comes out of the hose. I am no expert (IANAL), but I think it's law that these checks are mandatory. Similarly, it's unfortunate that it will very unlikely become a campaign issue (too techie), but if we could, we need to vote for candidates who promise to enact laws which likewise bring these scoundrels ISPs under regulatory scrutiny so that bits don't magically go through our homes for which we pay (or on the flip side, that one pays for the bits one actually uses).
--
English is a difficult enough language to interpret correctly when its rules are followed, let alone when a writer chooses not to follow those rules.

Jeopardy! replies and randomcaps REALLY suck!