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Logitech CEO: The Revue Was a Bust
And Google TV is a Beta They Shouldn't Have Bet on
by Karl Bode 09:56AM Friday Nov 11 2011
A little more than a year ago, Logitech unveiled the Revue -- a new $300 broadband-fueled set top powered by Google TV that was supposed to revolutionize the way users find video content. That didn't happen, the product was a flop, and while Google TV 2.0 has shown some modest improvements, the platform so far has generally been seen as a bust. This week Logitech CEO Guerrino De Luca stated the product's launch was "a mistake of implementation of a gigantic nature," and that there are "no plans to introduce another box to replace Revue." De Luca didn't stop there though, calling Google TV a "beta" on one presentation slide and stating that "executed a full scale launch with a beta product and it cost us dearly" (about $100 million in operating profit).

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frogli

join:2003-10-12
Yaphank, NY

I like it

I like my Revue but still waiting for the upgrade.

MSauk
MSauk
Premium
join:2002-01-17
Sandy, UT
Reviews:
·Comcast

Re: I like it

I like it as well. But to be honest Logitech is taking forever to update and my patience is getting short.

I purchased a roku 2 and really like it. Plus they send out timely updates and actually support their product.
--
801 Images

ConsumerX

@sbcglobal.net
I like blowing gobs of money on new and sometimes unproven technology. Why? Because I like it.
mogamer

join:2011-04-20
Royal Oak, MI

1 recommendation

Google was the reason

When sites started to block Google TV, Google should have modified the browser so that those sites couldn't identify if it was a Google Tv or a pc. Google chickened out and the oems and the consumer paid the price. And the sites themselves are pretty stupid too. The suits running those sites have to know that people hook up pc's to hdtv's all the time to watch stuff that way. Hell, I watch Dish Online, Hulu, WOW!, HBO Go and network videos on my pc connected to a hdtv. Why so concerned with Google TV?

PToN
Premium
join:2001-10-04
Houston, TX

Re: Google was the reason

Agreed.

Gtv was awesome and grew quickly in the first 2 weeks, but once they started to block Gtv, it was a very quick death..
Rekrul

join:2007-04-21
Milford, CT
Reviews:
·AT&T U-Verse
said by mogamer:

The suits running those sites have to know that people hook up pc's to hdtv's all the time to watch stuff that way. Hell, I watch Dish Online, Hulu, WOW!, HBO Go and network videos on my pc connected to a hdtv. Why so concerned with Google TV?

It's new technology, which means that they have to fight it just on principle.

Charlie456

@iserv.net

Meh

Meh, I quite enjoyed the Kevin Bacon commercial.
sparc

join:2006-05-06

ouch

still Logitech's own fault. They didn't have to launch the product if Google TV wasn't ready for prime time. It's not like they weren't able to test the product.

spewak
R.I.P Dadkins
Premium
join:2001-08-07
Elk Grove, CA
kudos:1
Reviews:
·SureWest Internet

1 recommendation

Re: ouch

said by sparc:

still Logitech's own fault. They didn't have to launch the product if Google TV wasn't ready for prime time. It's not like they weren't able to test the product.

Concur!
Logitech should've been slightly aware that Google almost always puts out half-baked products, then just walks away from said products. Or at the very least, ignores those products for far too long.
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The weekend is here, grab a can of beer!
thedragonmas

join:2007-12-28
Albany, GA
kudos:1

Re: ouch

said by spewak:

said by sparc:

still Logitech's own fault. They didn't have to launch the product if Google TV wasn't ready for prime time. It's not like they weren't able to test the product.

Concur!
Logitech should've been slightly aware that Google almost always puts out half-baked products, then just walks away from said products. Or at the very least, ignores those products for far too long.

sad but true, i thought some of their software was a novel idea (sketchup for example) but they dont update or add to them nearly enough. i get it its "free" (even though they have pro versions) but come on.

whfsdude
Premium
join:2003-04-05
Washington, DC

Price Point

It wasn't a bust software wise, it was the initially crazy price point of the Revue. $300 when Roku was under $100, give me a break Logitech.
thedragonmas

join:2007-12-28
Albany, GA
kudos:1

Re: Price Point

said by whfsdude:

It wasn't a bust software wise, it was the initially crazy price point of the Revue. $300 when Roku was under $100, give me a break Logitech.

bingo. i know this doesnt have much to do with a STB, but i was looking in to the wii-u and frankly at that price ill stick to my original WII, however if they added the ability to add in a cable-card and turn it in to a DVR with online content, it would so be worth the price. and could actually be a hit.

my point, companies seem to think us consumers like to have a billion (exagerated) box's to do different things on our tv's at $100 - $500 (tivo, really? plus the monthly fee, i dont think so), when "i" at least would be willing to pay that $500 price tag for a box that "does it all"

MackMarvel

join:2004-02-15
Benton Harbor, MI
Exactly.

ConsumerX

@sbcglobal.net
Why would I spend $300 on a locked down/extreme limited box when I can spend the same amount of money on a laptop or 50% less on a small desktop, hook it up to my television and get the same features?

The last truely successful set top box was the WebTV.

...If it was $75 or less I would consider it but $300 is WAY too much.
elefante72

join:2010-12-03
East Amherst, NY

Fail on so many levels

OK, so this fails on many levels.

1. Energy Star - I ditched my fios boxes because they were vampires taking 15-35w ALL the time. Guess what the revue takes 15 Watts ALL the time and even becomes unstable if you power cycle (no switch either). Choosing the Atom over embedded was the kiss of death, and these guys need to come up with 1 Watt on standby, not 7.

2. Cost - $300, nada $150 maybe w/ a keyboard. Loss leader

3. Keyboard - My kids and wife want nothing to do with it. Even I find it dubious in nature. VOICE PLEASE.

4. Social media - I have a phone, I don't need to burn 400 Watts to twitter.

5. Search - What good if it cant interface w/ my FIOS or W7MC and prioritize, and tell me if shows are free or paid. Google can certainly do that.

6. I only care about reliable content because I dont have hours to look for it, so I pay for netflix and amazon. If they could aggregate the two a let me choose, HERE IS A BIG WINNER -- and let me filter

7. Video/Pics/Music - This should have been settled 10 years ago. Any platform that proclaims to do media needs to handle HOME media too, properly and download artwork so it looks nice.

8. The revue was built to sell other logitech stuff...Webcams, remotes. I'm looking for a good platform not a gateway drug. If you make the platform solid, I'll buy in. I already have logitech remotes and webcams, thank you.

9. SageTV - I was forced into the first grade w/ W7MC from Sage. So google buys this awesome software, WHERE IS IT. I mean they could do away w/ MSFT peddling slow xboxes and cableco wanting $30/month for a DVR, AM I MISSING SOMETHING? Where is it. This would be the ultimate combo. The only reason I ditched Tivo is because they dont have a master/slave setup. It's $20/month/box. I only want to record in one place. Another fail.

10. Google - They are an ad company, so the platform is a gateway drug to ads, so is Google really the right people to make it easier to cut out the content providers? NO, and that is why GTV will be a fail for the next few years.

11. Apps - I already have a droid and an Ipad. I'm not going to start buying the same apps for one TV. It makes no sense, unless the apps help me integrate the platform.
openbox9
Premium
join:2004-01-26
united state
kudos:2

Re: Fail on so many levels

Do the apps that you've paid for not install from the Market like they currently do between phone and tablet?
elefante72

join:2010-12-03
East Amherst, NY

Re: Fail on so many levels

Excellent question.... Logitech hasn't updated the software yet on mine (or at least I havent seen it), however the Apps for the droid and revue need different processor targets to run on, so I assume that unlike ios they are incompatible. My logitech logs in w/ my gmail account, but that is hairy too because on my GTV, who do I run--mine or my wifes (who has a droid too). I'm assuming I will need a new GTV account as to not cause conflict and this would also be an issue w/ the market....Lots of stuff to resolve.
openbox9
Premium
join:2004-01-26
united state
kudos:2

Re: Fail on so many levels

said by elefante72:

but that is hairy too because on my GTV, who do I run--mine or my wifes (who has a droid too). I'm assuming I will need a new GTV account as to not cause conflict and this would also be an issue w/ the market....Lots of stuff to resolve.

Multiple profiles/user accounts is something that Google needs to resolve...especially with the growing capability and availability of tablets and eventually GTV. I like my Asus Transformer, but the fact that I can't easily parse out the OS and apps for my wife and I (and my kids that like to play games) is troubling.

aaronwt
Premium
join:2004-11-07
Woodbridge, VA
Don't forget about the borked audio over HDMI. It makes listening to content like I'm back in the 80's. Before I had a receiver that applied post processing since it sends out 5.1 or 7.1 channels of audio as active even though there is only audio on 2. So receivers can't apply post processing to that.

said by elefante72:

OK, so this fails on many levels.

1. Energy Star - I ditched my fios boxes because they were vampires taking 15-35w ALL the time. Guess what the revue takes 15 Watts ALL the time and even becomes unstable if you power cycle (no switch either). Choosing the Atom over embedded was the kiss of death, and these guys need to come up with 1 Watt on standby, not 7.

2. Cost - $300, nada $150 maybe w/ a keyboard. Loss leader

3. Keyboard - My kids and wife want nothing to do with it. Even I find it dubious in nature. VOICE PLEASE.

4. Social media - I have a phone, I don't need to burn 400 Watts to twitter.

5. Search - What good if it cant interface w/ my FIOS or W7MC and prioritize, and tell me if shows are free or paid. Google can certainly do that.

6. I only care about reliable content because I dont have hours to look for it, so I pay for netflix and amazon. If they could aggregate the two a let me choose, HERE IS A BIG WINNER -- and let me filter

7. Video/Pics/Music - This should have been settled 10 years ago. Any platform that proclaims to do media needs to handle HOME media too, properly and download artwork so it looks nice.

8. The revue was built to sell other logitech stuff...Webcams, remotes. I'm looking for a good platform not a gateway drug. If you make the platform solid, I'll buy in. I already have logitech remotes and webcams, thank you.

9. SageTV - I was forced into the first grade w/ W7MC from Sage. So google buys this awesome software, WHERE IS IT. I mean they could do away w/ MSFT peddling slow xboxes and cableco wanting $30/month for a DVR, AM I MISSING SOMETHING? Where is it. This would be the ultimate combo. The only reason I ditched Tivo is because they dont have a master/slave setup. It's $20/month/box. I only want to record in one place. Another fail.

10. Google - They are an ad company, so the platform is a gateway drug to ads, so is Google really the right people to make it easier to cut out the content providers? NO, and that is why GTV will be a fail for the next few years.

11. Apps - I already have a droid and an Ipad. I'm not going to start buying the same apps for one TV. It makes no sense, unless the apps help me integrate the platform.

sonicmerlin

join:2009-05-24
Cleveland, OH
kudos:1

Google Fail

It's become increasingly obvious Google has no vision or direction, and its executives are incompetent. It's sad actually.
openbox9
Premium
join:2004-01-26
united state
kudos:2

Re: Google Fail

Google is like a sandbox for the executives to play in. Sometimes it works, sometimes it doesn't. As long as the underlying ad business is sufficient to sustain the playground, Google will be fine. I do agree with you that Google could benefit with a little more focus.

Rambo76098

join:2003-02-21
Columbus, OH
Reviews:
·WOW Internet and..

Re: Google Fail

From a article I read the other day, the current CEO Larry Page canned a bunch of stuff recently due to the projects straying too far from Google's core business.

Sounds like they are trying to clean house on a lot of the distractions they created in the last few years.
25139889

join:2011-10-25
Toledo, OH

Re: Google Fail

Shareholders want ONE thing and that isn't a bunch of betas running around with the Google BETA brand on them. They want $$$ and the search engine ads are it. When they don't start seeing a $$$ return on GMail and Google Apps- including GoogleTalk/Google Voice those products will be killed or even become a paid service with NO tech support like Google Adsense is.

I don't blame their Shareholders for wanting a profit though; Google tried to be the king of everything and now is taking a beating for it.
majortom1029

join:2006-10-19
Lindenhurst, NY
kudos:1

I have a sony bluray

I have the sony google tv bluray player and the latest update is a huge improvement.

The market is pretty good and i even downloaded a new media player. They just need to get their butts working on approving new tv software.

vrette
Premium
join:2000-07-22
Lombard, IL

I bought a Revue in August

Based on the promise of the "imminent" Honeycomb update. It has been collecting dust since then. I do dumb things sometimes. This was one of them. Roku, here I come.
--
Chairman of the Bored...

Corehhi

join:2002-01-28
Bluffton, SC
Reviews:
·Hargray Cable

Problem has been this

A cheap laptop has more function then any one these boxes. The boxes are just schemes to make you pay up for things you can get for free on the internet. I have a IP TV and it's useful for Netflix and that's about it. Even Hulu is unavailable, Hulu Plus is available but not the free version. I've played with this stuff for years for the sake of playing and the most useful thing you can do is go buy a $350-400 laptop and plug it into your TV.
mogamer

join:2011-04-20
Royal Oak, MI

Re: Problem has been this

said by Corehhi:

A cheap laptop has more function then any one these boxes. The boxes are just schemes to make you pay up for things you can get for free on the internet. I have a IP TV and it's useful for Netflix and that's about it. Even Hulu is unavailable, Hulu Plus is available but not the free version. I've played with this stuff for years for the sake of playing and the most useful thing you can do is go buy a $350-400 laptop and plug it into your TV.

Free Hulu isn't available on any stb. For whatever reason, you can only get the semi-gimped version of Hulu+ on those. Probably because Hulu doesn't want people watching all of that stuff on big-screen tv's. But like I mentioned earlier, it's prettyy simple to hook a pc up and watch stuff on it.

The real reason to get a stb is to watch more (legal) hd streams. Netflix and Amazon, for example, offer far more hd on the stb's that they do over the pc. Plus it's easier to set-up channels on a Roku box than to access them over "your favorites" in a browser.
neonturbo

join:2009-02-27
Lansing, MI

Morons.....

The only fail here is Logitech. Let me be more blunt, they are a bunch of idiots. They promised a year ago there would be an update, never happened. The same promise was broken this spring, summer and at least 2-3 times so far this fall.

Logitech had a gem in the rough, and just let it die. They were saying as late as last week the update would be "soon". They keep blaming Google for the faults of this box, and its software.

Logitech locked us out of the Android Market. That was a huge mistake, there would have been a huge following if I could download almost any app (well except ones that need touchscreen) to this box. Short sighted Logitech cannot see the value of allowing customization.

Logitech customer service and marketing do not know how to sell this box, market it, or service customers after the sale. It is a total FAIL in that respect. The hardware works pretty good except you cannot update or change or download anything new to the box.

Finally, due to Logitechs incompetence and condescending attitude toward their customers, this will be my last Logitech product. I am not the only one, the net is full of frustrated Revue owners that say the same thing. In fact, I think they may have opened themselves up for a class action suit by calling this box "beta test equipment".

norbert26
Premium
join:2010-08-10
Warwick, RI

Re: Morons.....

i am one of the fools who ran out and paid the full $300 for the flop. Needless to say its no longer in service and a PC is connected to the TV . The flop has been tossed in my junk pile of failures and i got tired of waiting for updates . Oh yeah the morons released "updates" back last feb / march that were just to BLOCK rooting the device stupid morons and i fell for it. it will be the last time i fall for a gag like this.
Kearnstd
Space Elf
Premium
join:2002-01-22
Mullica Hill, NJ
kudos:1

Content owners are 100% to blame

for Google TV being a failure. they blocked it at every turn.

But that is the job of content owners, to block anything that is outside the status quo.
--
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