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MD county Sets Standards for Cable HSD Service
by mbernste 05:05PM Monday Feb 10 2003
For those new to the Comcast forum on DSL Reports, you might not be aware of that new show on SoapNet called "Days of our Montgomery County, MD Cable Lives." Cableworld posted an article explaining the "first in the nation" requirements put forth by Montgomery County on Comcast for high speed Internet service.

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DonLibes
Premium,ExMod 2001
join:2003-01-19

Other communities following MCMD's path?

The final question in the article asks whether other local communities will follow MCMD's path. I'd be interested in the answer to this too.

JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD

The FAQs

The article states that Comcast voiced concerns about the new regulations to our County Council. I hope Comcast turns their attention to meeting these new standards, rather than objecting to them.

Here's a fact sheet:
»www.montgomerycountymd.gov/mc/co···ble.html

mbernste
Boosted
Premium,MVM
join:2001-06-30
Piscataway, NJ

1 recommendation

Re: The FAQs

OK, I'm sending that web page to my contact on the Woodbridge "cultural arts" (formerly cable) commission. Maybe we can be #2!
--
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mbernste
Boosted
Premium,MVM
join:2001-06-30
Piscataway, NJ

1 recommendation

OK, I just sent the information to the Woodbridge, NJ CIO, who happens to be on the Cable Cultural Arts Commission and is handling the Internet portion of Comcast's refranchising agreement.
--
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Floppy

join:2002-07-03
I can see it now. You guys/gals keep pushing the limits and if Comcast is forced to adhere to these new regulations; they'll probably implement download caps.

JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD

1 recommendation

Re: The FAQs

Floppy? Have you READ the "limits" we're "pushing"?

They're NOT strict!!!
said by 28-02 FAQ:
The Internet has become an essential tool in business and in many individual's lives. Cable modems are by far the most common way of getting high-speed, broadband Internet access. Reliable broadband access will encourage telecommuting to reduce traffic and improve workers' quality of life.
I'm a telecommuter. I'll try to give those of you with a traditional commute, my perspective:

You get a job, but you don't live within walking distance to work. You assure your employer that you own a vehicle and there are roads you can travel between your home and the office. You even offer to buy a new vehicle, just to be sure nothing goes wrong. This new vehicle breaks down. Regularly. When you return the vehicle to the shop, they keep it for weeks, or even months, and don't give you a loaner. This is the ONLY car dealership in town. They tell you, that if you want to USE the car, ESPECIALLY to drive to work, you need to trade up to the higher cost LUXURY model, which has the same engine, failure rate, and service technicians. What would you do?

With the amount of congestion around here, it's in everyone's interest to ensure the only dealership in town operates efficiently. Whether we're working, shopping, learning, or just out for plain old fun, 28-02 will see that we don't get left stranded on the side of the road - at least when we're in our own neighborhood.

Floppy

join:2002-07-03

Re: The FAQs

said by JTRockville:
Floppy? Have you READ the "limits" we're "pushing"?

They're NOT strict!!!
I've read the proposed regulations. BTW, nice analogy! I still think if Comcast or any other cable provider are forced to abide by any regulations not govern by the FCC; they save/make they're money in others ways. Such as rate increases and caps of some sorts.

beerbum
Premium
join:2000-05-06
Reading, PA
kudos:1
Reviews:
·Comcast


1 recommendation


interesting FAQ..

so far I only got to the third question and I feel a need to say something...

quote:
Q: Why is this needed?

A: The main cable company, which for 15 years was the only cable provider in the County, has continued to fall short of minimum customer service requirements under 6 different owners in the last 8 years.
*ring* *ring* ring*

that is the CLUE BELL ringing...

Six different owners in the last eight years and they still fall short.

umm.. COULD IT BE THE PEOPLE WORKING THERE and not the company itself?

Maybe instead of enacting laws forcing certain standards maybe someone needs to figure a way to pressure the current franchise owner that they need to CLEAN HOUSE.. get rid of the obvious dead weight who doesn't seem to want to lift a single finger to make any kind of improvement.

just my thoughts.. I work in a system that has had 5 different owners in the last 10 or so years and regardless of the owner the high level of service and commitment to quality has remained the same from owner to owner - maybe because the people who work there care.

Comcast certainly has an uphill battle on their hands down there and it looks like the hill is 10 miles high and covered with ice.


[text was edited by author 2003-02-12 16:51:22]

JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD

Re: The FAQs

said by beerbum:
*ring* *ring* ring*
said by beerbum:
that is the CLUE BELL ringing...
said by beerbum:
Six different owners in the last eight years and they still fall short.
It appears our reputation is... well... less than admirable.
said by beerbum:
umm.. COULD IT BE THE PEOPLE WORKING THERE and not the company itself?
Could be. But I suspect it's more related to procedures.

You may remember this BBR Comcast Forum member: metakomm. He had intermittent problems for years: packet-loss every time it rained. metakomm kept BBR Comcast Forum members informed of each tech visit, and formal complaint he filed with our county. It really was an incredulous story - almost comical in many ways. Each tech visit seemed to correct metakomm's packet-loss grief. A few weeks would pass, it would rain, and metakomm would show up in the BBR Comcast Forum with another rant.

Eventually, he determined the source of his problem: a two-port tap was serving three subscribers, with a splitter installed at the tap. Each time a tech visited, metakomm would enjoy the un-split drop. Then a different neighbor would complain to Comcast, resulting in THAT neighbor getting the un-split drop and metakomm sharing his again. I really don't remember exactly how long this went on, but from my recollection, I'd classify the length of time as "absurd".

At some point during metakomm's episode, I noticed that "splitters at the tap" are a common construction code violation reported by our quarterly inspections. So I got curious and did some investigating of my own. I headed over to metakomm's tap, to see for myself. Sure enough, there was a splitter hanging up there in the air sharing one port between two neighbors. metakomm told me the last tech who came out was going to refuse to make any more trips to metakomm's location because he was tired of switching the neighbors around. I posted a pic of this mess here at BBR, and sent a copy to our county inspector. After that, it took less than a week to replace the two port tap with a four port tap, which fixed the problem ONCE and FOR ALL.

I realize this example is extreme... but I wonder: Where was the failure in this situation?
said by beerbum:
Comcast certainly has an uphill battle on their hands down there and it looks like the hill is 10 miles high and covered with ice.
* getting a blow torch *

Anybody got a bull dozer?

---
Maybe we'd be better off if we were armed with a box of 4 port taps!


[text was edited by author 2003-02-13 13:58:02]

mbernste
Boosted
Premium,MVM
join:2001-06-30
Piscataway, NJ

1 recommendation

Re: The FAQs

said by JTRockville:
said by beerbum:
*ring* *ring* ring*


JT, you are the queen of animated GIFs. You always have the right animated GIF for the occasion.
said by JTRockville:

* getting a blow torch *

Anybody got a bull dozer?

Will these do?


--
Watch Comcast execs get grilled: »mywebpages.comcast.net/mbernste/···ing.html