MIKE WENDLAND: 12 months made all the difference to Comcast
by newview 04:47AM Tuesday Dec 24 2002
December 23, 2002
BY MIKE WENDLAND
FREE PRESS COLUMNIST
What a difference a year makes.
Last year at this time, Comcast Cable was facing a monumental challenge: switching the 180,000 high-speed Internet subscribers it had linked to the bankrupt @Home system before the plug was pulled -- literally -- on the problem-plagued provider.
It did so, but with wails of protests and complaints from irate customers who couldn't get e-mail or Web access at times and then found conflicting advice from customer service providers.
That was if the customers could get anyone to answer the phones.
That was then. Today, the customers have all been transitioned, the new network is humming along at what Comcast says is virtually 100-percent reliability, a $20-million customer support building is going up in Scio Township, west of Ann Arbor, and the number of new high-speed Internet subscribers has grown at a phenomenal rate that stunned even the company's most optimistic prognosticators.
In December 2001, Comcast had 180,000 Detroit-area Internet customers; today it has 260,000.