dslreports logo
site
spacer

spacer
 
   
spc
MIKE WENDLAND: 12 months made all the difference to Comcast
by newview 04:47AM Tuesday Dec 24 2002
December 23, 2002

BY MIKE WENDLAND
FREE PRESS COLUMNIST

What a difference a year makes.

Last year at this time, Comcast Cable was facing a monumental challenge: switching the 180,000 high-speed Internet subscribers it had linked to the bankrupt @Home system before the plug was pulled -- literally -- on the problem-plagued provider.

It did so, but with wails of protests and complaints from irate customers who couldn't get e-mail or Web access at times and then found conflicting advice from customer service providers.

That was if the customers could get anyone to answer the phones.

That was then. Today, the customers have all been transitioned, the new network is humming along at what Comcast says is virtually 100-percent reliability, a $20-million customer support building is going up in Scio Township, west of Ann Arbor, and the number of new high-speed Internet subscribers has grown at a phenomenal rate that stunned even the company's most optimistic prognosticators.

In December 2001, Comcast had 180,000 Detroit-area Internet customers; today it has 260,000.

»www.freep.com/money/tech/mwend23···1223.htm

home

view:
topics flat nest 

J D McDorce
Premium
join:2001-12-29
Westland, MI

Umm, Okay...

While this is old news to those who have seen my posts over the last year, once again Mike fails to note that over 70,000 of the 180,000 users that Comcast had in SE Michigan a year ago were never linked to @home (they had Road Runner service, for which neither Mike nor Comcast provided any explanation for that switch).

I will not dispute that Comcast has made improvements over their initial Comcast High Speed Internet offering in SE Michigan (which still falls short of the Road Runner service available in certain areas up to 12/29/01). However, revisionist history is not responsible journalism.

I also liked the plug for Comcast Pro in the linked article

It would also be interesting to see Comcast's definition of 100% Reliability

mbernste
Boosted
Premium,MVM
join:2001-06-30
Piscataway, NJ

Re: Umm, Okay...

said by J D McDorce:
While this is old news to those who have seen my posts over the last year, once again Mike fails to note that over 70,000 of the 180,000 users that Comcast had in SE Michigan a year ago were never linked to @home (they had Road Runner service, for which neither Mike nor Comcast provided any explanation for that switch).
My understanding that in some areas (like parts of NJ for example) Road Runner used the @Home network as its backbone. When @Home imploded, RR was no longer able to service those areas, which is why Comcast took over.
--
Who is General Failure and why is he reading my hard drive?

J D McDorce
Premium
join:2001-12-29
Westland, MI

Re: Umm, Okay...

If RR was using @Home here in Michigan, my tracerts never showed it. Plus, it was strangely odd that my old RR connection was not in danger of going dark when @Home was shutting Comcast (amongst others) off »www.detnews.com/2001/technews/01···4708.htm
[text was edited by author 2002-12-26 23:20:18]

mbernste
Boosted
Premium,MVM
join:2001-06-30
Piscataway, NJ

Re: Umm, Okay...

said by J D McDorce:
If RR was using @Home here in Michigan, my tracerts never showed it.
You wouldn't see @Home, you would see Sprintlink, AT&T, or UUNet.
--
Who is General Failure and why is he reading my hard drive?
steven s
Premium
join:2002-09-14
Dearborn, MI
said by mbernste:
My understanding that in some areas (like parts of NJ for example) Road Runner used the @Home network as its backbone. When @Home imploded, RR was no longer able to service those areas, which is why Comcast took over.

Acctually, the reason Michigan Road Runner users had to switch to the Comcast network is 1. Because AT&T switched all people on the MediaOne network to the ATTBi network (although Comcast did not know they were doing that), 2. Because Comcast made their own network, they didn't want to pay AT&T Broadband/Road Runner to use the network.

mbernste
Boosted
Premium,MVM
join:2001-06-30
Piscataway, NJ

Re: Umm, Okay...

said by steven s:
Because Comcast made their own network, they didn't want to pay AT&T Broadband/Road Runner to use the network.
Yet they pay AT&T anyway to use their network. In many areas (like mine), AT&T is the backbone used by Comcast. Has been since the day I got transitioned (was on Sprint with @Home).
--
Watch Comcast execs get grilled: »mywebpages.comcast.net/mbernste/···ing.html

Dr Ephemeron$
It's Someone Else's Job

join:2000-10-20
Raymore, MO

My Comcast is worse now than the first month!

My Comcast HSI is worse now than the first month it was switched over. It has been terrible for over 2 months and still nothing has been done about it. A tech finally acknowledged the problem and said it would be fixed in January.

If I could never get my Comcast email or access the Web space would be a mild problem. I can do all that on dial-up.

I wish they would concentrate on making quality high speed instead of making another AOL!
--
Dr. Ephemeron

[text was edited by author 2002-12-25 19:15:28]
DonLibesBad

join:1999-12-10
Potomac, MD

Re: My Comcast is worse now than the first month!

Well if their customers would stop using Comcast's email and webspace, maybe Comcast would get the message. Unfortunately, I think their customers are sending them the exact opposite message.

I bet if we took a poll, even of the savvy people here, we'd find that an overwhelming number of them use Comcast's email. I have no idea about webspace - perhaps that would be significantly less. It would be interesting to know these figures. Time for a poll?

Dr Ephemeron$
It's Someone Else's Job

join:2000-10-20
Raymore, MO

Re: My Comcast is worse now than the first month!

Dedicated servers are dropping in price. For the price of Comcast, you will be able to run your own dedicated server at an ISP with you own mail server and can run multiple websites and ftp sites all for about what comcast is charging. Look at this »www.serverbeach.com $99 a month for a dedicated box! Even if you pay $99 for comcast pro, this server is a much better deal because you are on a good connection with uptime guarantees. The only thing comcast would be good for is transfer of illegal material and playing games.
--
Dr. Ephemeron

J D McDorce
Premium
join:2001-12-29
Westland, MI
said by DonLibesBad:
Well if their customers would stop using Comcast's email and webspace, maybe Comcast would get the message.
Unfortunately, the message as received by Comcast would be we overestimated customer usage of these features - now we can save a few bucks and take a couple of servers offline.

The big picture is that Comcast's bread & butter is CATV. Internet is something that they can make a few bucks on with a few additions to their existing infrastructure.
DonLibesBad

join:1999-12-10
Potomac, MD

Re: My Comcast is worse now than the first month!

said by J D McDorce:
Unfortunately, the message as received by Comcast would be we overestimated customer usage of these features - now we can save a few bucks and take a couple of servers offline.
That's fine. As Comcast cuts back, people will use it less, Comcast will cut back further, people will use it even less, and so on. And maybe Comcast will ultimately end up dropping the service entirely. I don't think that will ever happen but I believe it would be a good thing (both for the consumer and Comcast) if it did. I'd love to hear why you feel otherwise.

J D McDorce
Premium
join:2001-12-29
Westland, MI

Re: My Comcast is worse now than the first month!

said by DonLibesBad:
I'd love to hear why you feel otherwise.
That presupposes that I do feel otherwise. Which I may. Or I may not.