 
Cop
Premium
join:2001-09-05
Auburn, AL | Elf man Kinda looks like a elf with those ears... | |
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Goober
join:2000-12-17
Naperville, IL | Re: Elf man Very creepy looking guy . . . | |
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RockCake
Premium
join:2005-07-12
Woodbridge, VA | whatever you do, don't give him a hammer!  | |
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morbo
Complete Your Transaction
join:2002-01-22
00000
clubs: | Re: Elf man quiet! he can hear you from his jail cell! | |
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| | fiberguy
My views are my own.
Premium
join:2005-05-20
| said by RockCake  :whatever you do, don't give him a hammer! Yea... this guy says something and faces up to 15 years... a old bag walks into a comcast customer lobby wielding a hammer, uses it and smashes up the place and she gets a $250 fine and a restraining order - which I'm sure she didn't care.
Giving this guy a hammer would have been a better deal for him.. at least he could have actually done something.
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"Complaining is the least path of resistance for the self-serving, the lazy, and I’m told it’s a woman’s prerogative..." | |
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nutcr0cker
join:2003-04-02
Chandler, AZ
| Corporate CSRs never lie So what is the guarantee that the CSR is truthful? In this era of war on American liberties a kid drawing a stick-man with a gun is charged with terrorism a woman becoming belligerent on phoenix airport is strangled by the cops. Osama has won the war on terror. I think they should have death penalty for anyone that gets irate of being screwed by a big corporation. | |
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| Synbios
join:2002-05-18
Worcester, MA
 ·Charter Pipeline
| Re: Corporate CSRs never lie That ISP must suck if he went that far.
Eitherway, whatever he said was obviously exaggerating.
If someone really wanted to bomb an ISP, they could do it (without informing a tech support first).
By locking up or fining this guy, they're not solving any problems. Why don't they just make their service better, then the guy will be satisfied. | |
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| | ImBatman
join:2004-04-21
Lancaster, CA
| Re: Corporate CSRs never lie Exactly.
I know someone in that area, and they've been so damned frustrated with embarq. embarq uses the typical, "It's YOUR computer" response, despite KNOWING they have placed cables incorrectly, and have had THEIR OWN issues with computers. BUT, they frustrate the hell out of their customers.
Way to do business, embarq. | |
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Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
| Re: Corporate CSRs never lie said by ImBatman :Exactly. I know someone in that area, and they've been so damned frustrated with embarq. embarq uses the typical, "It's YOUR computer" response, despite KNOWING they have placed cables incorrectly, and have had THEIR OWN issues with computers. BUT, they frustrate the hell out of their customers. Way to do business, embarq. They tried them on me here as well, with 4 computers doing the same thing, yet it HAD to be MY computer!  I was getting over 100ms+ across the entire tracert and it was like that for months, they told me unless it's 400+ across the entire tracert they wouldn't even look at it, that's when I got fed up and canceled. I will never go back to Embarq/Sprint..... | |
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join:2004-04-21
Lancaster, CA
| Re: Corporate CSRs never lie Ohhhhhhhhhhhh; theyre part of the Sprint network of craponies? I should have guessed. It has Sprint written all over it.
Question: who's worse? AT&T or Sprint?
Answer: Not sure. But, I wont ever use either.
I guess if I were in Fla., Sprint would be worse. | |
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| Thaler
Premium
join:2004-02-02
Encino, CA
| said by nutcr0cker :So what is the guarantee that the CSR is truthful? Aren't most CSR interactions voice-recorded? | |
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| | Thaler
Premium
join:2004-02-02
Encino, CA | Re: Corporate CSRs never lie Beat ya to it by 18 seconds.  | |
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Pirate515
Premium
join:2001-01-22
Brooklyn, NY
| said by GOLFnSUN :Almost all calls to Customer Service are RECORDED. They may have all the proof they need. It depends on a company. Some record them all, others record only some. But I think in this case, this company records them all, so they got this guy right where they want him.
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Ask me no questions, and I'll tell you no lies...
A MESSAGE to the RIAA and the MPAA: You shouldn't wound what you can't kill... | |
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| lesopp
join:2001-06-27
Land O Lakes, FL | From the NBC transcript:
"they recorded the conversation, let our deputies listen where he was making specific threats." | |
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N O Y B
St. John 3.16
join:2005-12-15
Forest Grove, OR
1 edit | Re: Corporate CSRs never lie
So lets hear it then so we can know for ourselves what the specific threats were and the context in which the were made. Their word is not better than his.
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| | | Thaler
Premium
join:2004-02-02
Encino, CA
| Re: Corporate CSRs never lie said by N O Y B :So lets hear it then. Are you the police, or even a party involved in the matter? There is no obligation to make every piece of evidence downloadable in a nice, tidy pack for internet consumers to browse.
If you're indeed interested in the legal upcomings, I suggest you sit in at the court hearings. | |
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N O Y B
St. John 3.16
join:2005-12-15
Forest Grove, OR
3 edits | Re: Corporate CSRs never lie Yeah, selective publication for what suite them. Great. If they are not going to make it all available to the public then they should not make any of it public. So they should not even been talking to the press. It is disingenuous at best. But does serve their purpose to demonize the man publicly. If the recordings served their purpose they would make them public too. But most likely the recordings would reveal that the charges are exaggerated. | |
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| | | | | Thaler
Premium
join:2004-02-02
Encino, CA
| Re: Corporate CSRs never lie said by N O Y B :If they are not going to make it all available to the public then they should not make any of it public. I suggest you take your grievance of such to the media that was reporting the story. They're the ones that determine if a story is "newsworthy" and publishable, not the police. | |
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N O Y B
St. John 3.16
join:2005-12-15
Forest Grove, OR | Re: Corporate CSRs never lie The media does not control the ISP talking to them or releasing the recording. | |
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| | | | | | | Thaler
Premium
join:2004-02-02
Encino, CA
| Re: Corporate CSRs never lie said by N O Y B :The media does not control the ISP talking to them or releasing the recording. No, but in the case of criminal actions, you better damn well believe the ISP is going to relinquish those records to the police - especially if they're the one receiving death threats. | |
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N O Y B
St. John 3.16
join:2005-12-15
Forest Grove, OR
3 edits | Re: Corporate CSRs never lie Of course. But that is not the point. The point is, if the ISP is going to go public with the press then they should also provide the recordings to the press and make them available to the public. How about a little full discloser, instead of only disclosing what suites them.
Put it all out there for everyone to see & hear. Let us make up our own mind instead of telling us what we should think and believe. | |
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Premium
join:2004-02-02
Encino, CA
| Re: Corporate CSRs never lie said by N O Y B :The point is, if the ISP is going to go public with the press then they should also provide the recordings to the press and make them available to the public. The ISP went to law enforcement, not the public. The reporting media is what brought you this newsbit you're reading today.
said by N O Y B :How about a little full discloser, instead of only disclosing what suites them. Because they don't feel they need to fully disclose everything on an ongoing criminal investigation. Right now, the recordings are where they should be - in the hands of authorities. It is their call now wether or not releasing the recordings will help/hinder the impending trial.
Nothing is being withheld though. You have a right to sit in on the court procedings. Undoubtably, they'll be playing these recordings during trial. If you're so inclined, you can hear them then. | |
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N O Y B
St. John 3.16
join:2005-12-15
Forest Grove, OR
1 edit | Re: Corporate CSRs never lie The ISP has been interviewed and cooperated with the press. They owe us the rest of the story. | |
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Premium
join:2004-02-02
Encino, CA
| Re: Corporate CSRs never lie said by N O Y B :The ISP has been interviewed and cooperated with the press. They owe us the rest of the story. The only people the ISP owes anything to, is law enforcement, the defendant, and any other parties directly involved with the court hearing. Everything else is selective disclosure, which is very much advisable when talking about an ongoing criminal investigation. | |
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Davesworld
join:2007-10-30
Everett, WA
 ·Packet8
| said by N O Y B :The ISP has been interviewed and cooperated with the press. They owe us the rest of the story. No they don't! What if the man didn't do what they said he did. If it were me, I certainly wouldn't want to have a trial by media and public opinion based on what they give you as fact. Nobody owes you or I anything related to this matter. | |
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| | | | | | | | | matrix3D
join:2006-09-27
Deep River, CT | Maybe because not everybody has the time or desire to travel across the country to sit in on what will most likely be multiple court proceedings across a possible time span of months or even years. | |
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brandon
Some truth included in this post.
Premium
join:2003-03-31
Hurley, MS
 ·AT&T Southeast
| said by N O Y B :Of course. But that is not the point. The point is, if the ISP is going to go public with the press then they should also provide the recordings to the press and make them available to the public. How about a little full discloser, instead of only disclosing what suites them. Put it all out there for everyone to see & hear. Let us make up our own mind instead of telling us what we should think and believe. Name one court case EVER where the public has had privy to ALL evidence in the case without actually showing up for the hearing. | |
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| | | | | | | | | Thaler
Premium
join:2004-02-02
Encino, CA
1 edit | Re: Corporate CSRs never lie said by brandon :Name one court case EVER where the public has had privy to ALL evidence in the case without actually showing up for the hearing. Didn't OJ's case(s) have a lot of evidence leaking? Or were those leaks not authorized? (ie. at a press conference)
Court procedings have always been made public and filed on public record - nothing is withheld. All evidence/witnesses are shown/heard when the time is right in court. | |
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brandon
Some truth included in this post.
Premium
join:2003-03-31
Hurley, MS
·AT&T Southeast
| Re: Corporate CSRs never lie said by Thaler :said by brandon :Name one court case EVER where the public has had privy to ALL evidence in the case without actually showing up for the hearing. Didn't OJ's case(s) have a lot of evidence leaking? Court procedings have always been made public and filed on public record - nothing is withheld. All evidence/witnesses are shown/heard when the time is right in court. Excuse me. Pre-court is what I meant. | |
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| | | | | | | | | DSL Oberst
join:2001-11-29
| said by N O Y B :Put it all out there for everyone to see & hear. Let us make up our own mind instead of telling us what we should think and believe. That can actually get your case thrown out of court. Publically revealing the transcript/recording can and will easily result in prejudicing of the jury, enabling the defense to have the case dismissed on grounds of mismanagement. So no, it should not be made public until introduced properly in court.
Before you say stuff like this, it may behoove you to read up on the possible consequences of the actions you suggest. | |
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N O Y B
St. John 3.16
join:2005-12-15
Forest Grove, OR
1 edit | Re: Corporate CSRs never lie I have never said the CSR lied. Though in absence of the evidence I certainly do not rule it out. Nor do I rule out the charges are exaggerated. And for sure side with the accused until it is proven. | |
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| | | | | | | | | Thaler
Premium
join:2004-02-02
Encino, CA
| Re: Corporate CSRs never lie said by N O Y B :Though in absence of the evidence I certainly do not rule it out. Nor do I rule out the charges are exaggerated. And for sure side with the accused until it is proven. This is why we have our courts system. The evidence will be reviewed and charges will be appropriately filed then. | |
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| | Thaler
Premium
join:2004-02-02
Encino, CA
| Re: Corporate CSRs never lie said by amigo_boy :I'm rapidly coming to the conclusion that nothing will ever be good enough for self-styled freedom fighters. They just need something to complain about. There are legitimate needs for whistle-blowers and people to stand up and question authority. This, however, is not one of them. Guy on a recorded phone call makes threats, recording is handed over to the police, and gets booked. Now its just a job for the legal system to work through. | |
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Pashune
Inhaling at 675 KB per sec.
Premium
join:2006-04-14
Gautier, MS | Hm.. Scary.. 
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Wait, what? | |
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N O Y B
St. John 3.16
join:2005-12-15
Forest Grove, OR
1 edit | I Would Like to be on That Jury
Unless they have irrefutable proof, such as a recording, it is his word against the CSR who was probably retaliating against the man. He goes free and ISP/CSR is fined and pays attorney fees. Plus compensates the man for slandering him.
Oh yeah, and for those of you who judge the man based on his mug shot, ears, etc., sure hope you are never called up for jury duty. Of course unless I happen to be the plaintiff and not the defendant.
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inteller
Sociopaths always win.
join:2003-12-08
Tulsa, OK | Re: Fort Meyers ? not to be confused with Fort Oscar Meyers... | |
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RockCake
Premium
join:2005-07-12
Woodbridge, VA | Re: Fort Meyers ? Fort Chris Myers...? | |
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Guesst
@sbcglobal.net
thumbs down from:
Cabal
| CSR cred Why didn't he just take a hammer to their local computer, like the Comcast lady did? Heh.
I would not trust the word of a CSR without having a lot more information and knowledge to substantiate their claims that the customer made such statements.
Most call centers keep detailed records going back for years logging every call and conversation, so it's possible they reviewed his history and saw a pattern of complaints/abuse, which upped the cred of the CSR.
Having said that, did the CSR exagerrate to get even with the customer, does the CSR have a reliable reputation with lengthy employment at Embarq, does the CSR speak English, is the CSR located in the United States?
ETC.
Being creepy-looking is not enough evidence. | |
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| Thaler
Premium
join:2004-02-02
Encino, CA | Re: CSR cred said by Guesst :
Being creepy-looking is not enough evidence. Duuuude...look at that mug. He HAS to have done something. | |
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PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03
·CableOne
| Welcome to the Terror Era So a CSR that doesn't like me can have me arrested on a charge that carries a maximum sentence of 15 years of ass pounding with just his word against mine, no proof?
I should have moved to Canada a long time ago...
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There comes a point in your life when you get tired of fixing everything and wiping everyone's ass. But it’s not giving up. It’s realizing that you don’t need certain people and the bullshit and drama they bring to your life. | |
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crabapple
join:2002-11-06
Tallahassee, FL
| 15 years for an off the cuff threat? That's kind of scary. It makes me paranoid. It's a bit like like at the airport when you say, "I sure hope I don't bomb on my presentation tomorrow" and then you panic because you said the word "bomb" aloud.
I'm not big on threatening people and would never commit an act of violence. I have, however, been frustrated enough with big business jerking me around to spit out some pretty angry diatribe.
Threating to blow something up is really out of line--but should it really be a 15 year offense. | |
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Toadman
How do you like these Apples
join:2001-11-28
Medina, OH
| Re: 15 years for an off the cuff threat? said by crabapple :That's kind of scary. It makes me paranoid. It's a bit like like at the airport when you say, "I sure hope I don't bomb on my presentation tomorrow" and then you panic because you said the word "bomb" aloud. I'm not big on threatening people and would never commit an act of violence. I have, however, been frustrated enough with big business jerking me around to spit out some pretty angry diatribe. Threating to blow something up is really out of line--but should it really be a 15 year offense. The problem is that nobody wants to take responsibility for their own actions. You can't threaten someone to get what you want. I do hope they put him in jail for 15 years, good.
It should send a message to everyone else, be nice. You will get more bees with honey than with a flyswatter. | |
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ninjatutle
Premium
join:2006-01-02
San Ramon, CA | He should have really done it. Would have gotten 15 years either way. | |
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raythompsontn
join:2001-01-11
Oliver Springs, TN | Hmmmm.... I wonder what kind of "upload speeds" he is receiving from his cellmate while in prison using the latest "peer to peer" application. | |
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crabapple
join:2002-11-06
Tallahassee, FL
| 15 years for just a threat? Can you get that kind of time for just an angry moment threat with no evidence of intent or even premeditation?
That's kind of scary. It makes me paranoid. It's a bit like like at the airport when you say, "I sure hope I don't bomb on my presentation tomorrow" and then you panic because you said the word "bomb" aloud.
I'm not big on threatening people and would never commit an act of violence. I have, however, been frustrated enough with big business jerking me around to spit out some pretty angry diatribe.
Threating to blow something up is really out of line--but should it really be a 15 year offense. | |
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disconnected
@snet.net | Re: 15 years for just a threat? That's not so unusual--just last year, a guy on Long Island was annoyed with his high electric bill and wrote "LIPA sucks" on the envelope. He got jail time for that when the power authority reported it as a threat. | |
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DaveNJ
No Fear
join:1999-09-01
New Jersey
1 edit | hammer grannie now this ? So i guess its okay to go a cable office, and destroy property. But not to threaten over the phone.Both are wrong,why isnt grannie doing a PSA commerical? Why didnt he just cancel service, that usually gets there attention.. | |
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| Thaler
Premium
join:2004-02-02
Encino, CA | Re: hammer grannie now this ? Property damage is a little different than threats made on lives and well-beings. | |
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42246015
I was there on 9-11
Premium
join:2007-04-22
lol | Pipe Bomb = WMD? Since when are pipes bombs "weapons of mass destruction" ?
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I was there on 9/11. | |
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burple
join:2001-11-15
Kennedale, TX
| Not uncommon This happens all the time in many companies. We have an emergency button at our company to automatically start recording the convo if threats or illegal statements are made. Most are recorded anyways, but this automatically alerts the que when the recording starts and they take appropriate actions. | |
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ImBatman
join:2004-04-21
Lancaster, CA
| I wonder how many others feel as this customer does By no means am I condoning threatening employees.
First of all, it's not their fault they are too stupid to go above and beyond the call of duty to find answers.
Second, it's just wrong to threaten people. Yes, even frustrating and stupid people. No matter HOW tempting it may be.
From what I understand, Embarq has been irritating that community for several years with their incompetency, their inability to fix their problems.
I live on the other side of the country, don't even have enbarq (thank God) and am frustrated to no end with that company.
If it came down to being required to use embarq or going without phone and internet service, I'd choose to live in the dark ages, and use a smoke signal. At least there'd be a chance for someone to receive my messages.
My friend says that her entire neighborhood has had regular outages in her neighborhood for about 2 years.
Having attempted to help her figure out computer settings over the phone, it has been extremely frustrating. But then, for that company to have records upon records, and STILL insist that people need to "clear their cookies", it's a no wonder someone had a complete meltdown.
My friend has lost 1000s of dollars due to embarq's incompetency; because she cannot list on ebay when there's a problem.
My question to embarq is "Why do you suppose it is that people are so damned frustrated with your company, they feel the only way to get your attention is to threaten your employees with serious bodily injury?"
If this were an isolated case, I'd call the man a typical nutjob. But, I know that this is no isolated case. | |
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Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
| DOH! Ft Myers is next county over! The Embarq service, IMO, sucks here, and while I know his frustration, threatening to blow them up, is well, silly. Cancel the f'ing service! I did when I couldn't get a resolve and they credited me back 2 months and waived the early term fee. | |
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crazyelfman
@verizon.net | Re: DOH! Judging from that mug shot...he looks like he would likely have put the bomb in a box of Keebler crackers. | |
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User193745
@optonline.net | Darn... Now why couldn't he haved tried to blow up the RIAA instead. | |
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Man Threatens To Blow Up Embarq
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