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story category Michigan Threatens to Sue Vonage
Claims 911 limitations not clear
(old news - 12:14PM Saturday Apr 30 2005)
tags: VoIP
The Michigan attorney general is threatening to sue Vonage, claiming the company doesn't make the 911 limitations of its VoIP service clear. A lawsuit has already been filed by the Texas Attorney General, who claims Vonage does not make it clear that users need to manually set-up their 911 service. Of course this welcome screen, and other warning screens are posted frequently; most Vonage users don't understand how you could miss the warning.

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Forums » Michigan Threatens to Sue Vonage
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Post a:
Freezone

join:2000-09-29
Southfield, MI

States are broked

Michigan is ranked number 49 in economy? Get used to this stuff. I will not take a cheap shot at both parties. Stop representing big business and represent the people who believe they elected you!!!

soccerdad62
Premium
join:2005-04-16
Saline, MI
·ooma
·Comcast Digital Vo..
·Comcast
·magicjack.com

Re: States are broked

As a Michigan resident, all I can do is shake my head and wonder how dumb our elected officials really think we are (don't answer that). I used Vonage and now Sunrocket and thought both services were most explicit about 911.

At least they're not trying to tax VOIP yet.

knightmb
Everybody Lies

join:2003-12-01
Franklin, TN
·AT&T DSL Service

LOL, they used my screenshot

Another reason why I love this site

imrf
Premium
join:2002-06-06
Utica, MI
·Comcast
·WOW Internet and C..

Waste of tax dollars.

What a gigantic waste of state tax dollars this will be if they follow trough with the suit. We have rapidly deteriorating roads that the lazy morons in the state refuse to repair, instead they put down those crappy cold patches that come out within a month or two.
aaron12345

join:2002-12-17
Falls Church, VA

obvious

Have these attorney generals ever tried signing up for vonage?
Seaboogers

join:2004-11-01
Sarasota, FL

Re: obvious

said by aaron12345 See Profile:

Have these attorney generals ever tried signing up for vonage?
I agree....it's OBVIOUS that you need to set up the 911 calling manually.

This is a case of stupid people not wanting to be held accountable for their own stupid actions.

Kind of like the guy that sued Winnebago many years ago because he set the cruise control on his RV and got up and went to the back to make coffee while he was driving on the interstate and ended up crashing and getting hurt.

Sad thing is...he WON because his Loser..Oh I mean Lawyer argued the fact that in the users manual of the RV it did NOT state he couldn't leave the controls while cruise control was on.

He was awarded something in the range of $1.7 million
IsdnWolf
Premium
join:2002-05-24
Cleveland, TN

Re: obvious

»www.snopes.com/autos/techno/cruise.asp
Seaboogers

join:2004-11-01
Sarasota, FL

Re: obvious

I was using alliteration with my example of the frivilous lawsuits that plague this county...

I should have used the old lady spilling McDonalds coffee on herself and winning almost a million dollars because of it.

My point was....people don't want to take accountability for their actions....

Feets
Premium
join:2002-12-11
Hamilton, ON
·Cogeco Cable

Re: obvious

said by Seaboogers See Profile:

I was using alliteration with my example of the frivilous lawsuits that plague this county...
Alliteration, eh? Brilliant.

Litigious lawyers luck out with wandering Winnebago!

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast

said by Seaboogers See Profile:

I was using alliteration with my example of the frivilous lawsuits that plague this county...
While I agree with you, alliteration ain't an acceptable application of applying your argument.
--
Hey Fast Eddie... you're next!

J D McDorce
Premium
join:2001-12-29
Westland, MI

said by Seaboogers See Profile:

I agree....it's OBVIOUS that you need to set up the 911 calling manually.
While many may not agree with the Michigan AG's logic, his interpretation is that setting up 911 as a speed dial number to a Public Service Answering Point is a potentially misleading depiction of "911".

Short of calling 911 from a Vonage phone, is there any means to find out where exactly a 911 call from my Vonage phone is routed?

ColdFiltered

join:2005-01-25
Atlanta, GA
Why should they. I am sure their phone bills are paid for by the residents of the land.

Fatal Vector

@aol.com


Couldn't prove that by the city of Detroit. The state has/is fixing all the major highways. Out in the 'bubs they've had it easy for a long time, now they're the ones not spending money to repave and people are moving back to the city and buying condos, etc. I guess suburbia is no longer the nirvana that everyone thought it was now that you're packed like sardines, have unending ordinances telling you what you can and cant do with your property, etc and taxes up the wazoo for everything.

What this goes to show you is that the Government of MI is not hurting for money...At least, not yet. What? you are surprised? They still have all those taxes they rip you for flowing in from all over the state. To give them credit, at least the state police haven't resorted to pimping for traffic ticket dollars like OH does.


J D McDorce
Premium
join:2001-12-29
Westland, MI

Re: obvious

said by Fatal Vector:

Couldn't prove that by the city of Detroit. The state has/is fixing all the major highways.
Gotta make it pretty for the MLB All Star Game this summer and Super Bowl XL in February...

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast

said by Fatal Vector:

What this goes to show you is that the Government of MI is not hurting for money.
No government anywhere is hurting for money. They just spend too much of it on the wrong things and then are are surprised when there isn't enough money to spend on things that are important.
--
Hey Fast Eddie... you're next!

XCOM
digitalnUll
Premium
join:2002-06-10
Houston, TX
clubs:

Sue for a good reason!

Are they that bored in the office?
I think so...
--
@root I.T.

ColdFiltered

join:2005-01-25
Atlanta, GA

Re: Sue for a good reason!

What makes you think they actually leave their homes to do civil service?

Pz_

join:2001-03-31
Brownsburg, IN
clubs:
I don't think its them being bored. It would seem that at some point it became the "in" thing to try and sink Vonage. Have you noticed how often people are taking shots at them?

WhyADuck
Premium
join:2003-03-05

There's also a thread on this in the VoIP forum

»Michigan AG takes action against Vonage

Goober
Premium
join:2000-12-17
Naperville, IL

Hate to say I told you so

But I told you so.

I called lawsuits happening a LONG time ago. Clearly this was going to be an issue.
BigMac777

join:2001-07-21
Green Valley, AZ
·Qwest.net

Michigan Threatens To Sue Vonage

The problem being that the general public is use to picking up there regular telephone line and getting an answer. Packet8, Vonage and all the rest need to set it up automatically for the public. Why should I or anyone else do the job of a company that advertises a service and want you to do there job for them. If you are a company and offer E911, then it is your job, your companies job to set it up and make sure it works. Not the customers job or responsibility. Everyone seems to feel sorry for Packet8, Vonage and the rest because they are start up companies. If you do not want to serve the customer, get out of business and make room for someone that will do the job right. I don't have to set up my service for one of the Bells for 911. Why should I do it for one of the VOIP providers. IT IS THERE JOB TO MAKE SURE IT WORKS NOT THE CUSTOMERS!

Seandhi
Seeing From a New Level
Premium
join:2003-04-19
Humble, TX

Re: Michigan Threatens To Sue Vonage

said by BigMac777 See Profile:

The problem being that the general public is use to picking up there regular telephone line and getting an answer. Packet8, Vonage and all the rest need to set it up automatically for the public. Why should I or anyone else do the job of a company that advertises a service and want you to do there job for them. If you are a company and offer E911, then it is your job, your companies job to set it up and make sure it works. Not the customers job or responsibility. Everyone seems to feel sorry for Packet8, Vonage and the rest because they are start up companies. If you do not want to serve the customer, get out of business and make room for someone that will do the job right. I don't have to set up my service for one of the Bells for 911. Why should I do it for one of the VOIP providers. IT IS THERE JOB TO MAKE SURE IT WORKS NOT THE CUSTOMERS!
If you wish to have your 911 services "just work" then stick with the Bell's or another provider that offers it. It is your job, your duty as a consumer to decide this and take the appropriate action.

When I first ordered Vonage over two years ago, they advertised that I could take my home phone anywhere that had a broadband connection. How do you expect them to automatically initialize 911 services when they have no idea where you are going to be?
--
"Bah. Bush is no cowboy. He's an east coaster who came down to Texas, picked up the accent, and rode it into the White House." - AmeritecTech
BigMac777

join:2001-07-21
Green Valley, AZ

Re: Michigan Threatens To Sue Vonage

Once again we have the amatures on line. The need to read the info instead of making unintelligent remarks. But that seems to be the way of these boards. You all have a good day now boy's!!

Fatal Vector

@aol.com

Re: Michigan Threatens To Sue Vonage


Actually, there isn't really anything wrong with POTS, At least it keeps working in a power failure. I find it private too. Of course, it seems that there are many who want to rush out and pay another company for it's proprietary service for about the same cost as the bells for, apparently, no better reason than they hate the local IBOC.

But then, when something happens and you cant get through to the cops or fire department, what then? You going to sue on account of your own stupidity? No, I think I'll stay with SBC on this one, thanks.

RyanG1
Premium
join:2002-02-10
San Antonio, TX
clubs:

people....

these days people dont read the fine print and they jump on the "i sue you!" bandwagon. True, vonage should specify in BIG ASS PRINT just so joe user who has a GED can understand.

People need to accept responsibility for their own course of action, vonage DOES state they do not offer true 911, they also did not force joe user to register for the vonage service.
--
"Man who stands on toilet is high on pot."

brooklynman4

join:2004-09-07
Brooklyn, NY

Re: people....

There runing out of ideas so there fore there looking to find ways to sue people and they have nothing else to do

Tsume

join:2004-02-23
Johnson City, TN
The idiots who sue most likely could not pass the exams needed for a GED...
stridr69

join:2003-05-19
San Luis Obispo, CA


2 edits

P.T.Barnum said it:...

.."There's an IDIOT born EVERY minute"...and they'll sue in a heartbeat.
Jeeze!!..seems to me the "Welcome screen" that Vonage uses is self-explanitory....right?

askmrauto
Spam Fighter
Premium
join:2005-04-05
San Antonio, TX


1 edit

I got a bright idea!!!

Why don't the states start suing all the MaBell's when ever they have an outage!!! Why Not? Someone life could have been in danger then, ROFL
--
»Site FAQ »LINKS or SIGS of a commercial nature

ftodd

join:2001-04-11
Pittsburgh, PA

The States versus Vonage.

The states are p|$$ed because they can't collect taxes from Vonage customers which is why they have started this legal battle regarding 911 issues.
dibbb

join:2003-09-19
·Time Warner VOIP


1 edit

VoIP 911 of the future?

A *little* off-topic, but maybe one day in the future Vonage or whatever VoIP provider you have will be able to detect the WAN IP your ISP provides you and automatically assign 911 the correct PSAP number.

Attached is the Master PSAP Registry for Excel. Just thought it was interesting.

One thing good I guess with all this 911 talk is it's been around for about 35 years and I for one never really thought twice about it. Now 911 is being talked about a lot.

Oh yeah, and if you want your VoIP E911 to work automatically with nothing for you to worry about, get TWC's Digital Phone. It has true E911 and you don't have to do a thing to activate it.

ftodd

join:2001-04-11
Pittsburgh, PA

Re: VoIP 911 of the future?

How can 911 taxes be off topic? You know as well as I do, the states want the feds to allow the PUCs to tax Vonage to infinity. The states and telcos have had a monopoly for years and now that there is an alternative, they're not happy at all.
dibbb

join:2003-09-19

Re: VoIP 911 of the future?

I wasn't replying to your post being off-topic, I was stating that what I was about to write about E911 being automatically detected by the ISP being a little off-topic.

ftodd

join:2001-04-11
Pittsburgh, PA

Re: VoIP 911 of the future?

Okay. My apologies.

TheStorm

@dslextreme.com

CarryOn

Wonder what happens when I dial 911 on me cell phone? Hmmmm.

Joexxxx

@mi.charter

Michigan Threatens to Sue Vonage

I believe powerful SBC has the Attorney general in their pocket. As corrupt as they are and nothing gets done. They continually misrepresent themselves and steal money from the American people. Now their latest deal with the government is to oust Vonage. Cox will not get my vote in his next election.
Forums » Michigan Threatens to Sue Vonage


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