Last week we noted that popular wireless reseller Millenicom was telling users they'd be ditching their BYOD and unlimited wireless broadband offerings. An e-mail to customers informed them that Sprint had "discontinued service to our gateway provider," resulting in Millenicom users scurrying to find comparable deals -- something that's largely impossible in an age of low caps and steep overages.
In what users thought was a bit of good news, Millenicom ealirer this week appeared to have reversed course, sending users an e-mail claiming and that BYOD and unlimited options were back on the table for users.
"We have been alerted by our gateway that we can continue your Unlimited or BYOD Plan," Millenicom owner Dennis Castle said in an e-mail to users. "We sincerely apologize for the difficulty this issue presented. Our intent was to put you first and keep you informed if an interruption was forthcoming and we are relieved it has reached a satisfactory resolution."
That was earlier this week, but as of last night, Millenicom sent users out another another e-mail informing them that BYOD and unlimited plans would be killed off. Again. From the company:
quote:We are very sorry to report that Sprint has reversed their decision from yesterday and terminated their agreement with the gateway for our Unlimited and BYOD accounts.
We are not certain how long until the accounts will be closed.
We will be shipping out Hotspot devices to those clients who had opted for that solution and BMI.net is ready to fulfill orders for those chosing to go with them.
We have attempted to keep you informed every step of the way and avoid any abrupt transition. We apologize that we weren’t able to come through.
Thank you for allowing us to be of service and please accept our sincere wish for your future success.
Dennis Castle Owner
It seems unlikely that the elimination of BYOD and unlimited plans will be reversed this time. Sprint's decision to block unlimited on Millenicom comes on the heels of their prepaid brand Virgin Mobile also doing away with unlimited.
Sprint backpedaled. Twice. At first millenicom was getting dropped by sprint and users had to find an alternative. Later on, millenicom said sprint decided to keep them, telling users they can stay on the plan (though a lot have switched to another provider by now). A lot of users that switched to another ISP was trying to comeback to millenicom when they heard this great news. At the last minute, sprint decided to take away the service after all. Its been a real mess...
Yep! It is quite a mess. Sprint reversed this decision again sometime yesterday and we the customers got a email around 7pm central. There is no doubt it is over this time, myself and others have already been disconnected.
Why would any company- well customer trust a company who uses Google Docs to cancel their services? No matter how long they've been in business, Millenicom needs a new system to interact with their customers. Maybe use ZenDesk another help desk system- there are LOTS of free open-source ones. This just screams RUN!
I've been saying that for years now. The only thing is, DSLR members and alike refuse to listen. Others on here have said the same thing. Softbank took over and you can bet that they will turn Sprint into another VZW or AT&T before this is over. Why else would you need to put "unlimited for life" into a plan name if you had no plans on killing the service.
Sprint is gone and just another of the big 3. TMO is the only hope besides what resellers that are big enough to stand up to Sprint- maybe TracFone should have purchased them instead of SoftBank.
2013-Oct-30 3:08 pm: ·
swintec Premium,VIP join:2003-12-19 Alfred, ME kudos:5
I've been saying that for years now. The only thing is, DSLR members and alike refuse to listen. Others on here have said the same thing.
You've said what for years? The only thing you usually promise and say is largely vague statements that can be construed all different ways so when one thing happens long after you say it you pat yourself on the back thinking you called it. -- Usenet Block Accounts | Unlimited Accounts
Ive said for years that Sprint will kill off the unlimited all the way around and they don't care about anyone. And yes, I have called it. Sprint killed unlimited for resellers, and they're own customers on the rest of the devices are next. Sprint is no different than T or VZW
2013-Oct-30 6:51 pm: ·
swintec Premium,VIP join:2003-12-19 Alfred, ME kudos:5
Ive said for years that Sprint will kill off the unlimited all the way around and they don't care about anyone. And yes, I have called it. Sprint killed unlimited for resellers, and they're own customers on the rest of the devices are next.
One reseller, Millenicom, who we dont know the circumstances of the situation is not all resellers. If the reseller wants to take on the risks and costs of offering their users unlimited access then they can. Would be foolish to but they could. -- Usenet Block Accounts | Unlimited Accounts
2013-Oct-30 6:57 pm: ·
dvd536 as Mr. Pink as they come Premium join:2001-04-27 Phoenix, AZ kudos:4
they're all a pack of thieves with their low caps and high overages. -- Despises any post with strings.
The numbers looked so far of people dumping their cheap unlimited plans and signing up for more expensive plans, but upon further review, that has not occurred, so you can all kiss our corporate behind and we're dumping you. Good luck (not).
The Wireless oligopoly screwing one customer at a time.
I saw the handwriting on the wall when the wireless oligopoly began offering shared data plans. The only way to implement the scheme/scam would be for wireless carriers to eliminate resellers competing against their own sales force. The wireless carriers cash cow moved from voice to data transmission.
When I first learned of Millenicom several years ago wireless data service was just a trivial additional source of income for the wireless carriers. The new data market is a new opportunity for wireless carriers to really scam their customers. Before unlimited voice plans the wireless carriers could intimidate customers into subscribing to excessively large plans using FUD. By demanding a $0.45 punitive fee for usage over allocations made it easy for wireless salesman to shake down customers.
The wireless carriers now have a more efficient way to screw subscribers than by rounding error on voice minutes. At least customers could estimate how many voice minutes they used. The data weasels now have it better since there is no agency verifying the accuracy of usage meters. The wireless lobbyist buy a lawmaker program is very successful. Go over ones allocation by a megabit and be charged big bucks. It is unlikely that lawmakers will take any action against wireless carriers since wireless lobbyist are dependent on the wireless industry payola! I wonder how long Verizon will allow Millenicom to continue to resell their service?
Re: The Wireless oligopoly screwing one customer at a time.
Using Fear Uncertainty and Doubt (FUD) to intimidate customers, into subscribing to more costly plans than they need, has always been a hallmark of the wireless industry. Some wireless carriers really know how to screw a customer by charging a subscriber $15.00 per GB, if they exceed their plan allowance by one Byte. Particularly when wireless carriers do not specify how usage is measured. That is really gouging a subscriber.