  PathfinderDazed ConfusedPremium
join:2000-03-26
Mount Vernon, NY | There is a big difference between a layoff and a buy out. Please correct this. | |
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 | | | Re: There is a big difference It's called a "surplus," which means folks will have an opportunity to retire, but, if the company does not get enough takers, some workers hired during 2003 and later could be subject to being laid off. I suspect the company will want to use such a threat as part of the pressure it is exerting in its current negotiations with the unions.
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"Remember, Comrade, people who are willing to destroy an efficient telephone system may not be playing with a full deck." | |
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| | PathfinderDazed ConfusedPremium
join:2000-03-26
Mount Vernon, NY | Re: There is a big difference I'm not sure there are any techs left hired after 2003. | |
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| | | axus
join:2001-06-18
Washington, DC | Re: There is a big difference Whichever old-timers I've talked to at Verizon support from landline have been really good. I hope they keep the expensive techs, if they have to choose. I expect the quality to decline, whatever happens.
Heh, I guess Verizon's metric for when to lay people off is when hold times disappear. If customers aren't waiting on hold, they must have too many employees! | |
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| | | | | New jersey has a lot of them hired after 2003 | |
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| | | There should be no buyouts, let alone layoffs. There are a hundred cities out there that would LOVE to have FiOS. Reinstate Seidenberg. | |
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| | tdar
join:2004-04-05
Satellite Beach, FL | Re: There is a big difference PLEASE! | |
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 BF69Premium
join:2004-07-28
Camden, TN | Aren't call center employees form India anyways? just sayin | |
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| axus
join:2001-06-18
Washington, DC | Re: Aren't call center employees form India anyways? The last guy I talked to for Verizon support had an eastern European accent. He had access to do line testing and I'm not sure they farm that out. | |
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| | | VZ actually employees a HUGE call center in Marion, Ohio. It is the former GTE national call center and regional HQ for GTE. Most of VZ's billing for both VZ and Cellco is outsourced to 3rd party companies/countries and along with Internet, but Customer service is still provided out of Marion, Ohio. | |
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Reviews:
 ·Insight Communic..
| Well I was aable to when I worked for CallTech doing Verizon Online DSL tech support in 2004. Even had access to internal department VZ numbers, modem replacment tool, sync tool, POTS trouble ticket creator. Though I was US based, maybe the overseas ones dont have access. | |
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| | Ironic just cut cord yesterday Was turned off yesterday. Long ride with VZ but just too much to deal with there these days. Force of habit and backup line only reason even bothered this long.
Hope techs don't spend it all in one place when they find out how cold the hiring market is in crowded major cities. Not great for unions either. Oh well change comes to us all. | |
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| | | Re: Ironic just cut cord yesterday "cord cutting" is the term used for TV. I'm sure you had a cord connecting you to the Internet. | |
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| |  ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4
 ·VOIPo
| Re: Ironic just cut cord yesterday said by 25139889:"cord cutting" is the term used for TV. I'm sure you had a cord connecting you to the Internet.
Cutting the cord is a phrase that has been used well before it was used in the TV sense. | |
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| | | Reviews:
·ooma
·Optimum Online
 ·Verizon FiOS
| Re: Ironic just cut cord yesterday said by ptrowski:said by 25139889:"cord cutting" is the term used for TV. I'm sure you had a cord connecting you to the Internet.
Cutting the cord is a phrase that has been used well before it was used in the TV sense. Actually cord cutting refers to the OLDEST utility.. and that is electricity (a more common term is off the grid or Amish style)-- long before telecom or tv service. However, cutting this cord could leave you with a nasty shock if those cutters aren't insulated! | |
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 Smith6612Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:22
 ·Verizon Online DSL
·Frontier Communi..
| So, about them service calls. Apparently many areas already have a big enough service backlog to the point where the techs are not able to repair out-of-service within the 24 hour window Verizon has to get it fixed. How far are they going to get up to this time?
As far as the call center employees go, having a lack of hold times and more reps at the phone is useful for getting problems resolved. More hold times is just a problem for all. | |
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| | | Re: So, about them service calls. I don't like Verizon very much however I will say our home phone has never gone bad. Verizon, where I live, doesn't even offer dsl so it is a basic line. Compared to comcast which goes out every once in a while. So I guess I have never had to have a service call for my verizon landline but several for comcast and they keep asking if we want phone service with them. No thanks if you can't even keep something going.
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brought to you by Carl's Jr.
Esteban Colberto for President of Cuba | |
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| | | In NY, the AG is investigating verizon for poor service and accusing them of cutting back on customer service people to the detriment of its customers.
In his reports he states that in some cases, verizon service results have declined more then 90%, and verizon has found that its cheaper to pay a 100,000 fine then to keep adequate staffing levels.
Interesting enough, the service commission may reinstate the harsher service standards it allowed to expire due to the overwhelming neglect of service in the last few years | |
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Xsk8er
join:2001-01-02
Columbus, OH | VZ Verizon Wireless has a call center in Columbus OH (well actually Dublin, OH) I pass it everyday going to work.
Most major carriers use a mix of internal and external support (outsourced). | |
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| | | Re: VZ This call center is NOT the same. That is owned and operated by Cellco. NOT Verizon.
and Cellco outsources their billing to 3rd party companies and countries. Verizon would use all of their centers that are still open first- but Tech Support and Billing is still outsourced, everything else for the most part is done internally. The Marion Call Center is East Coast during the day and West Coast at night. | |
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Reviews:
·ooma
·Optimum Online
·Verizon FiOS
| Can you hear the higher prices? Yes! Customers hear the higher prices, and guess what?! They're leaving you in droves! These layoffs are a direct result of higher prices and overstaffing based on the number of customers the company currently serves. The no-compete pact with Comcast and duopolization of wireless is finally coming back to bite the company's employees in the ass. Afterall, greed trickles up in good times, loss (of a job) trickles down in bad. | |
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 IowaCowboyWant to go back to IowaPremium
join:2010-10-16
Springfield, MA
·Comcast
 ·Verizon Broadban..
| An alternative to job cuts They should transfer them to their wireless division as customers are going cell only.
One of the reasons I still have a landline is I have an alarm system and I like the reliability of a landline. Also 911 call centers can pinpoint the exact location of an emergency with a landline where a cell phone can only give a general location.
In my situation, I live in a duplex and if they use GPS to locate the emergency, they can tell if it is the right or left unit in my building (each side has a separate street address) but a landline will give them the exact address of the call.
There is a family on the other side of my building with three kids that does not have a landline and they are playing with their family's safety by not having a landline. And they had to call an ambulance when the kid injured himself. Luckily they were able to give their address verbally over the phone. | |
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| Reviews:
·ooma
·Optimum Online
·Verizon FiOS
| Re: An alternative to job cuts VOIP services can ALSO give EXACT 911 info, provided they are fully functional at the time of the emergency. Nevertheless, a cellphone should ONLY be used as a backup service. Yes, you actually have to pay money for the usf, and e911 service for you to get exact location e911-- still much cheaper than the cable, or phone company price (even with digital voice/voip service from them). | |
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| | IowaCowboyWant to go back to IowaPremium
join:2010-10-16
Springfield, MA Reviews:
·Comcast
·Verizon Broadban..
| Re: An alternative to job cuts VoIP is a joke. When the power went out last October, we were out for three days and the Comcast Digital Voice went out less that three hours after the lights went out. This was one of the reasons I went back to traditional phone service. The Verizon Wireline tech said many people were switching their phone service back to Verizon because of CDV being unreliable. | |
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| CXM_SplicerLooking at the bigger picturePremium
join:2011-08-11
NYC
kudos:1 Reviews:
·Verizon FiOS
| Re: Wireline is ancient history. Actually, the demise of POTS is still many years (probably decades) away. While it is true that some have canceled their home phones in favor of a cell phone... many have not. Businesses, local/state/federal government, schools, all still rely very heavily on POTS and are not going away any time soon.
Simply put, POTS is not dying naturally... it is being beaten to death. | |
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| | | | | Re: Wireline is ancient history. POTS is dying, home phones arent, there all going VOIP. When they say landline, I assume they dont mean fios too? | |
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| | | | | CXM_SplicerLooking at the bigger picturePremium
join:2011-08-11
NYC
kudos:1 Reviews:
·Verizon FiOS
| Re: Wireline is ancient history. Yes, but these residential POTS lines arent (and never have been) profitable for wireline; thats why ditching them has always been the company's dream. The real money is in the business lines. And, as I noted before, they are keeping their lines. You claim many have switched (or are switching) to VoIP, that is not my experience... I can tell you the cross-boxes are just as full now as they have ever been.
Now, here is the ironic part: MOST of the business VoIP change-overs (around here at least) are running on copper T-1's which is still part of wireline. FIOS is also part of wireline... as are the T-1's feeding the cell sites. With all these money-makers in full swing and a declining number of residential POTS line, it is obvious that wireline is MORE profitable now then ever.
And what Tim says is very true... when a customer moves from POTS to FIOS, their still-wireline-VoIP is treated by the company as 'one less customer' when it really isn't. | |
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| | CXM_SplicerLooking at the bigger picturePremium
join:2011-08-11
NYC
kudos:1 Reviews:
·Verizon FiOS
| Re: Wireline is ancient history. said by nunya:I know for a fact that there are more and more spare pairs out there.
Perhaps in residential areas of MO but not here in NYC.
And I am still not sure how you mean a company that moves from 10 POTS lines to a fractional T-1 to get their VoIP is leaving wireline. Sure, some companies switch to Cable Company dialtone but the majority of businesses that 'switch' to VoIP go to a third party carrier which just orders a T-1 from Verizon back to their switch (I know because I put them in all the time). | |
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| | sad more jobs lost I work in callcenter I keep wait for axe the drop on us and yes i am in one of the few callcenters in usa. They keep changing what we do making more rules that make it harder to do the job. That gives them easy way to fire us. Yes you have to change keep company going but don't have makeup stats that don't really in part the job. | |
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