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'Mythical' Cord Cutters Make Their Presence Felt
As TV Industry Faces Worst Quarterly Subscriber Losses Ever
by Karl Bode Wednesday 10-Aug-2011 tags: prices · Video · competition · business · consumers · caps
The six largest publicly traded U.S. cable and satellite-TV providers combined to lose about 580,000 customers in the second quarter, the largest loss on record. While AT&T and Verizon still managed to add TV subscribers (202k and 184k respectively) thanks to new marketing efforts in recently-upgraded markets, eight of the nine largest subscription-TV providers in the U.S. lost a collective 195,700 subscribers according to Associated Press analysis. While cable TV operators losing basic cable subscribers is a trend that has been going on for a while, satellite TV and telcoTV have still managed to add subscribers. That changed this quarter with Dish and DirecTV losing customers for the first time -- to the tune of 109,000 combined.

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Traditionally executives have blamed this admitted trickle of defections on a sour economy and an awful housing market, insisting that "cord cutters" (or users who cut cable TV for Internet video) are fantastical creatures -- akin to unicorns, chupacabra, and yeti. But as operators continue to impose bi-annual rate hikes on struggling families, even those who've traditionally denied Internet video's impact appear to be softening their positions on whether Internet video is having an impact on the TV market.

Cable industry stock fluffer and Sanford Bernstein analyst Craig Moffett has led the charge in denying Internet video's impact on cable TV, first insisting the phenomenon wasn't real, then more recently stating that cord cutters were simply irrelevant 40 year olds living with their moms eating the video-equivalent of low-grade dog food. More recently however he's stated that constant cable rate hikes aren't sustainable, and now appears to be finally acknowledging Internet video is a viable lure to many if the cable industry persists on pushing their luck:

“Rising prices for pay TV, coupled with growing availability of lower-cost alternatives, add to a toxic mix at a time when disposable income isn't growing. For younger demographics, where in many cohorts unemployment is north of 30 percent, and especially for those with limited or no interest in sports, the pay-TV equation is almost inarguably getting less attractive.”

In the course of a year or two, Moffett has gone from insisting that cord cutters were an urban myth, to admitting there's a "perfect storm" brewing where rate-hike-weary users will be looking for cheaper options. One thing that Moffett has been right about (mostly thanks to wishful thinking) is the fact that as these losses grow, ISPs are going to start pushing harder on metering broadband (low caps, high per byte overages) in order to deliver investors the kind of growth they're used to. These price hikes aren't tied to any real cost of delivering service, but will simply be imposed to both cash in on -- and impede -- Internet video's growth.

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jjeffeory

join:2002-12-04
USA

It's the economy

It's the economy and the fact that people are fed up with the ever increasing price hikes for mostly reruns, bad PQ, and crap!

I hope it gets much worse for them so that they will have to improve services and provide more value to their potential customers again.

fifty nine

join:2002-09-25
Sussex, NJ
kudos:1

Re: It's the economy

said by jjeffeory:

It's the economy and the fact that people are fed up with the ever increasing price hikes for mostly reruns, bad PQ, and crap!

Yep!

Why pay $70 a month to the cable co when you can get that from Netflix for $10!

exocet_cm
You delete it, I'll find it
Premium
join:2003-03-23
New Orleans, LA
kudos:2

Re: It's the economy

said by fifty nine:

said by jjeffeory:

It's the economy and the fact that people are fed up with the ever increasing price hikes for mostly reruns, bad PQ, and crap!

Yep!

Why pay $70 a month to the cable co when you can get that from Netflix for $10!

My wife and I just got rid of our cble ($100.00 per month) for Netflix (7.99 per month).

Talk about a price savings AND we watch what WE like anytime!
--
"I have measured out my life with coffee spoons..." - T.S Eliot
"I have often regretted my speech, never my silence." - Publilius Syrus
Ma blog: »www.johndball.com

aztecnology
O Rly?
Premium
join:2003-02-12
Murrieta, CA

Re: It's the economy

said by exocet_cm:

My wife and I just got rid of our cble ($100.00 per month) for Netflix (7.99 per month).

Talk about a price savings AND we watch what WE like anytime!

Did the same thing last November and have never looked back...
--
.:|:. aztec being aztec...™
innoman
-
Premium
join:2002-05-07
Dallas, TX
kudos:1

Re: It's the economy

no doubt! What netflix/hulu can't provide, TVTorrents and Boxee can. (I don't have any TVT invites at the moment, they go about as quick as I can get them--lot's of friends who like my uTorrent + theRenamer + Boxee automated setup).

Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
Reviews:
·Packet8
·Verizon Online DSL
·AT&T Yahoo
·Optimum Online
·STANAPHONE
said by exocet_cm:

said by fifty nine:

said by jjeffeory:

It's the economy and the fact that people are fed up with the ever increasing price hikes for mostly reruns, bad PQ, and crap!

Yep!

Why pay $70 a month to the cable co when you can get that from Netflix for $10!

My wife and I just got rid of our cble ($100.00 per month) for Netflix (7.99 per month).

Talk about a price savings AND we watch what WE like anytime!

That's about what I paid a month cable+ internet I dropped the cable tv service and it's been like 6 months now don't miss it much.. I watched less then 5 hours of tv a month when I did have cable.. only thing is my family members are getting grumpy now about no tv service..

I've been watching lots of stuff on netflix.. been checking out all the stuff of the show 24.. man how did I miss that show?
--
It's NOT Ni-kon It's NE-KON!




LG is NOT Lifes Good It's Lucky Goldstar!


exocet_cm
You delete it, I'll find it
Premium
join:2003-03-23
New Orleans, LA
kudos:2

Re: It's the economy

said by Subaru:

That's about what I paid a month cable+ internet I dropped the cable tv service and it's been like 6 months now don't miss it much.. I watched less then 5 hours of tv a month when I did have cable.. only thing is my family members are getting grumpy now about no tv service..

I've been watching lots of stuff on netflix.. been checking out all the stuff of the show 24.. man how did I miss that show?

I've been watching documentaries like crazy.
--
"I have measured out my life with coffee spoons..." - T.S Eliot
"I have often regretted my speech, never my silence." - Publilius Syrus
Ma blog: »www.johndball.com

Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT

Re: It's the economy

Me too! I really like them pbs really kicks out some good stuff! I watched a buch a week ago
Joe12345678

join:2003-07-22
Des Plaines, IL
They don't have VS or CSN. What should I do only see the NBC and WGN blackhawks games and miss out on most of the playoffs as well?

fifty nine

join:2002-09-25
Sussex, NJ
kudos:1

Re: It's the economy

said by Joe12345678:

They don't have VS or CSN. What should I do only see the NBC and WGN blackhawks games and miss out on most of the playoffs as well?

I think you guys missed my tongue in cheek comment.

exocet_cm
You delete it, I'll find it
Premium
join:2003-03-23
New Orleans, LA
kudos:2
Dup post.
gorehound

join:2009-06-19
Portland, ME
Makes sense to me.I cut my cord around 8 or so years ago.I did not want to pay for all the useless channels and told them to either lower my bill or I will leave.They refused and I gave the supervisor one more chance.He said no and i said GOOD.....I want my service cut off today.
And that was that..............They thieved me and I told em off.

Metalgeek

@charter.com
They'll never improve quality. They'll just hike prices higher & higher until everyone jumps ship. Then, they'll raise the price even higher! Only when the geriatrics who run these cable companies drop dead will things change for the better.

cork1958
Cork
Premium
join:2000-02-26
said by jjeffeory:

It's the economy and the fact that people are fed up with the ever increasing price hikes for mostly reruns, bad PQ, and crap!

I hope it gets much worse for them so that they will have to improve services and provide more value to their potential customers again.

Exactly!!

People can only take getting nickled and dimed to death for so long for next to nothing in regards to an improvement.

Thinking very seriously about cutting the chord also, and I don't even care about Netflix or Hulu or any of those things either. Can't stand setting in front of a tv for very long anyway. Boring as hell!! Wasn't for the wife, tv would've been gone years ago!
--
The Firefox alternative.
»www.mozilla.org/projects/seamonkey/
tmc8080

join:2004-04-24
Brooklyn, NY

Children in the not to distant future might end up asking?

Daddy, what's a commercial?
People actually paid money for tv service?

coldmoon
Premium
join:2002-02-04
Broadway, NC
Reviews:
·Windstream

Re: Children in the not to distant future might end up asking?

said by tmc8080:

Daddy, what's a commercial?
People actually paid money for tv service?

More like "Daddy, what's TV?"

JMHO...
--
Returnil - 21st Century body armor for your PC
rmdir

join:2003-03-13
Chicago, IL
A commercial is something people that don't use SageTV with Comskip to record OTA programming get stuck either cursing about or watching. Comskip is a thing of beauty indeed!

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

Capitalism Works

I would have joined their ranks had Comcast not made me a deal that fit my budgetary needs... it is only good for 1 year though. I'll have no choice but to drop their TV service if they insist I pay the equivalent of a car payment for cable TV.
--
"Net Neutrality" zealots - the people you can thank for your capped Internet service.

aaronwt
Premium
join:2004-11-07
Woodbridge, VA
Reviews:
·Verizon FiOS

Re: Capitalism Works

said by pnh102:

I would have joined their ranks had Comcast not made me a deal that fit my budgetary needs... it is only good for 1 year though. I'll have no choice but to drop their TV service if they insist I pay the equivalent of a car payment for cable TV.

I want one of those cars!!!

I always get inexpensive cars and the highest payment I've had has been $250(lowest $200). My highest Tv bill I've had was when I was with DirectV from 2001 to 2007. I was paying around $120 a month back then. Now with FiOS it's around $70(plus the cable cards cost of $20)

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

Re: Capitalism Works

said by aaronwt:

I want one of those cars!!!

I always get inexpensive cars and the highest payment I've had has been $250(lowest $200).

It was a metaphor. But give it time. The way rate hikes go for cable, you could realistically see $300 or more for a monthly bill. I balked when Comcast raised my rate to over $150 a month for Internet, TV and an HD-DVR.
--
"Net Neutrality" zealots - the people you can thank for your capped Internet service.
ADL

join:2000-12-20
USA

Enter Metered Billing

This will just hasten the move to metered billing.

nightmare

@charter.com

Re: Enter Metered Billing

I'm fine with metered billing.. as in i use 150gb on my internet connection, i pay a reasonable price per gig and if my mom uses 1gb, because all she does is EMAIL and goto a site to see pics of the grand kids, at her house then her bill should ALOT lower then mine. OR if she doesn't use the internet at all because she out of town for a extended period then she will get a minimal "service connection fee" and not data charges. this idea of "you pay this much for this much data then we charge you more when you go over that limit" is NOT metered .
chastech84

join:2011-07-16
Winfield, IL

Re: Enter Metered Billing

That all sounds good but if you notice the trend you pay the same as you are now but get a meter attached... Many companies are not even offering a "cheaper" package or they would be losing money.
chastech84

join:2011-07-16
Winfield, IL
Or maybe a company could actually inovate and offer an ala cart package... oh wait, that wont happen ( I blaming TV companies and content rights holders)
Joe12345678

join:2003-07-22
Des Plaines, IL

Re: Enter Metered Billing

in canada they have theme packs and limited pick and play / ala cart.

cowboyro

join:2000-10-11
Shelton, CT

580,000 customers lost...

...and some 600,000 foreclosures in 2011Q2
Coincidence?
Vacant homes are at an all-time high.. Bet the people who leave them don't leave the TV service on...
ISurfTooMuch

join:2007-04-23
Tuscaloosa, AL

Re: 580,000 customers lost...

No, but those folks don't evaporate into thin air, either. They end up somewhere, usually an apartment. So they must not be subscribing to cable or satellite when they move.

disconnected

@snet.net

Re: 580,000 customers lost...

said by ISurfTooMuch:

No, but those folks don't evaporate into thin air, either. They end up somewhere, usually an apartment. So they must not be subscribing to cable or satellite when they move.

The move to tent cities, which are popping up all over the country. There's only over the air TV there, if they're lucky enough to have a source of electricity, like some of the larger and more organized tent cities in New Jersey. When you can't afford to even buy food, the LAST thing you will be buying is cable TV service.
ISurfTooMuch

join:2007-04-23
Tuscaloosa, AL

Re: 580,000 customers lost...

I wouldn't say tent cities are popping up all over the country. We don't have them here yet. Don't get me wrong; I know things are bad, but it hasn't reached that point here, at least not yet.

Regardless, the long-term loss to TV providers is still a real possibility. People who go through a financial disaster often come out of it more financially conservative, at least the smart ones do. They may be less willing to spend money on things they feel they can do without.

cowboyro

join:2000-10-11
Shelton, CT
Reviews:
·AT&T U-Verse
said by ISurfTooMuch:

No, but those folks don't evaporate into thin air, either. They end up somewhere, usually an apartment. So they must not be subscribing to cable or satellite when they move.

Or they move in with family/friends who already have cable... Since the number of occupied homes is decreasing and the population is increasing it's clear that more families live together.

Phil
Rojo Sol
Premium
join:2001-06-11
Camarillo, CA
kudos:2

Time Warner TV Service a Rip-Off

I recently moved and unfortunately my only option for TV service is Time Warner. Their basic digital service with a single HD DVR is $70/month! That is a complete rip-off in my opinion and will not be getting any TV service as a result. I did sign up for their basic 10/1 cable service at $30/month...

banditws6
Shrinking Time and Distance
Premium
join:2001-08-18
Frisco, TX

Not a myth

I went to an OTA antenna this year. Combined with my Netflix service, I have not missed having cable.

Oh, and did I mention that the picture quality on the antenna is vastly superior to what I used to get from Comcast?

See 16 replies to this post
markrw58
Premium
join:2007-03-28
Sacramento, CA

Clarification...

"That changed this quarter with Dish and DirecTV losing customers for the first time -- to the tune of 109,000 combined."

Only DISH lost subscribers, 135,000, DirecTV gained a meager 26,000.
AndyDufresne
Premium
join:2010-10-30

right on the mark

"The chief cause appears to be persistently high unemployment and a housing market that has many people living with their parents, reducing the need for a separate cable bill."

»finance.yahoo.com/news/Pay-TV-in···html?x=0

Rexter
YeeHaw

join:2002-11-17
cloud 9

That's me!

I've been a cord cut....... I mean, chupacabra for 3 years now. I've never looked back.

56403739
Less than 5 months left
Premium
join:2006-03-08
Naples, FL
kudos:2

Re: That's me!

I prefer to be called Yeti.

Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
Reviews:
·Site5.com
·Comcast
·Callcentric

The geeks are cord cutting, not the common consumers

We are seeing a downturn, like we have over the course of the last couple years. At the same time though, this isn't surprising. The economy is in a down state. For the most part, people are looking at their bills and determining that they can't afford the $120 TV and internet bill anymore.

The common consumer may be moving to OTA or Netflix, but for the most part they are just cutting the cord to save money. Sure, most people can watch netflix on their Xbox360, but that is about as far as it goes for the common user.

The geeks who need the extra money, like the people here on BBR, are the only ones cutting the cord and moving entirely to their high speed internet connections. The geeks are able to find their TV shows in torrents or on file sharing sites. The geeks have their computers hooked to their HDTVs. The geeks know how to find live streams of sports to watch for free and can deal with the lower quality picture.

TV is a luxury item thats for sure. Hell, if I was unemployed, I would have ditched TV a long time ago. What you are seeing more than anything are people ditching TV because they can't afford it. As long as I can afford it, I will continue to pay for TV because it offers the best picture for live sports and TV. I can watch all my local sports programming in HD quality. The live sports online and online TV streams just don't cut it for me in terms of quality.

Until the common consumer can do what the geek can do, you will not see a lot of cord cutters that are doing it to get the content elsewhere. What you are seeing now is about 10k people doing it to get the content over the internet while the other 185,000 people are doing it to save money and not get the content at all.

To this day, there is still a division of knowledge when it comes to the internet. Geeks see the internet as a way to get anything done. For the common consumer, it has its uses but many people don't leverage that investment because they don't have the knowledge.
--
My domain - Nightfall.net

See 8 replies to this post

Mellow
Premium
join:2001-11-16
Salisbury, MD

cord cutter

Cut mine last month, you get a funny look from the Comcast office people when they ask why you are canceling and you tell them your cutting the cord.

Now if I could only get Hulu to get up to date episodes of Suits and White Collar.
tjhenn

join:2005-07-09
Osseo, MN

Four years and counting - pay TV free

Our household has been free of satellite TV now for 4 years and have not missed much of anything. The OTA signals get us all the broadcast stations. Netflix and Redbox gets us everything else. The only item I miss is Sunday night/Monday night football. If the NFL would offer a "Sunday Ticket" way of watching the NFL via Internet (ie Roku or Apple TV), I'd be all over it. But for now if I really want to watch the game, it gives me an excuse to go to the sports bar or to a buddies house.
unoriginal

join:2000-07-12
San Diego, CA

Re: Four years and counting - pay TV free

»www.directv.com/DTVAPP/content/s···e_mobile

You can get it but its the same full retail price as the regular Sunday Tickets.
pkorx8

join:2003-06-19
San Francisco, CA
Reviews:
·Comcast
·SONIC.NET

Comcast still has the choke hold on me

I can cut the cord, but comcast is the only provider for internet and without the bundled specials, it is ~70%-80% cost of getting cable and internet.
If only att uverse is actually offered in my area to provide actual competition. (Yes, there are 2 att uverse retail centers within walking distance from my house, but service is not available.)

AusTexan

@rr.com

Almost to the cutting point

I unfortunately lost my job as a result of the economy. Yesterday I turned in my DVR box to TWC to save $20 a month (yeah, it cost that much for a lousy DVR). If my unemployment continues, I will be forced to drop cable TV entirely. I will keep the internet, not because I plan to watch online video, but rather that I need an internet connection to search and apply for jobs.

quantitious

@sbcglobal.net

Re: Almost to the cutting point

This is probably the inner miser in me speaking, but I'd suggest cutting cable entirely right now, and using online video for entertainment. Better yet, put the money you would be spending on cable each month into a separate bank account, so you're still used to spending within your current free cash levels.

My father was unemployed for a mere nine months back in the 90s, and it basically wiped out our entire savings. The more you have in that buffer, the longer you have to find a new job before going into debt.

Off-topic: hehe, my hostmask is SBCglobal? Lulz, this area had already been consumed by Bellsouth by the time we got service.
muranternet

join:2009-10-19
Saint Paul, MN
Reviews:
·Comcast Business..
Try dropping your television package completely right now, or just keep basic cable if (1) there's no price difference between that and HSI only or (2) your antenna reception sucks. Stay that way until your economic situation changes. You might be surprised at how little you miss premium TV. Good lucks.
Papageno

join:2011-01-26
Portland, OR
Reviews:
·Virgin Mobile Br..

Pixellation on certain channels is awful

I was watching the Daily Show that recorded on my TiVo on Monday night and the digital artifacts were bad enough to be seriously distracting. I thought, well, it might be my TiVo's fault, but other programs like AMC's Breaking Bad and The Killing look fine, so I'm thinking it's Comedy Central on my Comcast feed.
chastech84

join:2011-07-16
Winfield, IL
Reviews:
·ooma
·Comcast

Re: Pixellation on certain channels is awful

That is deffinitly possible. Each channel is compressed at different levels by the cable company. What is sad about it affecting "The Daily Show" is that its not that intense of a program... I dont use Hulu+ much but commedy central content makes it worth it to me.
sandman_1

join:2011-04-23
11111

Cut Cord and proud

Cut the cord last year. We got tired of rate hikes 2 to 3 times a year and how outrageous the prices have become for just watching a few channels, on average people only really watch maybe 14-17 channels, and having to pay for 80+ channels we never watch. A la carte, people say it would cost more but that is just industry mumbo jumbo to get you to not want a la carte. They didn't want to give a la carte so the Internet is doing it for them. We get our shows OTA and through Usenet. Unless Cable can change their ways for the better, they will never see my business on the TV side. Here is to more cord cutters!! Bring it on!!
eheyl

join:2008-03-23
Kitchener, ON
Reviews:
·TekSavvy Cable

Mythical eh? F-U big telcos

We cancelled cable earlier this year preferring to go with the Netflix/Boxee Box device combo and couldn't be happier. No more getting gouged for basic cable. No more having to buy 10 channels to get the ONE we want. No more watching to see when our bill would go up because the "promo" would end. Good riddance! Now we watch what we want when and where we want, commercial free and are constantly discovering new shows and movies.

ZeddicusToo

@verizon.net

You left out the real reason

I "cut the cord" nearly 5 years ago... because "cable" just didn't offer anything worth having--crap shows that still required you to watch commercials. Cable TV used to be all about "premium" content... well, not so much anymore. If there were no alternative (Netflix et al) at all, it still wouldn't be worth subscribing to "cable TV" (cable, satellite, whatever).
TheMG
Premium
join:2007-09-04
Canada
kudos:1
Reviews:
·TekSavvy DSL

Re: You left out the real reason

Same for me. Actually we do have TV service here, but I ain't the one paying for it, and if they decide to cancel, whatever, I barely watch it anyways.

Crap shows and insane amounts of commercials is why I don't really have the desire to watch TV anymore.

And TV isn't customizable enough. Even if you're interested in only ONE premium channel, you still have to pay for all the other CRAP that you don't want.

spewak
R.I.P Dadkins
Premium
join:2001-08-07
Elk Grove, CA
kudos:1

Not stopping rate increases

My bet: this bit of Fact will not stop the thrice yearly rate increases whatsoever. Sad, but true.
--
The weekend is here, grab a can of beer!
ISurfTooMuch

join:2007-04-23
Tuscaloosa, AL

Re: Not stopping rate increases

said by spewak:

My bet: this bit of Fact will not stop the thrice yearly rate increases whatsoever. Sad, but true.

You're right. If anything, it may cause them to increase as the cable systems and programmers try to squeeze the same amount of money from a smaller subscriber pool.

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