NYC Users To Get Refunds For Missed Cable Appointments
A full month's bill credit if installer misses window
Yesterday we mentioned
how New York City is hashing out a new ten-year franchise agreement with Time Warner Cable and Cablevision. Among the conditions of the deal, Time Warner Cable and Cablevision have agreed to offer Wi-Fi in 32 New York City parks, with users getting 30 minutes of free access a month -- then paying $1 a day after that. The New York Times
has some additional detail on the agreement, and notes that the new franchise comes with automatic refunds should either company miss your appointment window:
Under the terms of a new contract negotiated with City Hall, Time Warner Cable and Cablevision will have to pay for failing to honor appointments. And they will have to do a lot more to make sure that subscribers are getting good service. The contract would make cable customers eligible for a credit equal to a full month's bill if a technician does not arrive on time. The penalty decreases to $25 after 2012, when Verizon Fios, a competing cable provider, is expected to have built its infrastructure in much of the city, negotiators said on Tuesday.
Most of the consumer protections mirror those found in Verizon's franchise agreement with the city, which requires Verizon install service to the entire city by 2014 (though there's loopholes that allow Verizon to wiggle around that obligation). The Times confirms that Time Warner Cable and Cablevision customers would get access to park Wi-Fi for free with their monthly subscription. Meanwhile, Multichannel News
says the agreement gives NYC the right to terminate the franchise if Internet video "significantly erodes" cable TV revenue (and by proxy, franchise fees) over the next ten years.
Cable TV dries up;new franchise charge fees for internet
Meanwhile, Multichannel News says the agreement gives NYC the right to terminate the franchise if Internet video "significantly erodes" cable TV revenue (and by proxy, franchise fees) over the next ten years.All this means is that if NYC income starts dropping because people are paying less for regular cable TV and the franchise income drops, then the city wants to have rights to force a renegotiation with cable companies to find a way of taxing the internet thru franchise fees.
Re: This is nothing new
said by Happydude32:Depends on where you are.... In Austin, TX TWC has AM, PM, and after 5 and they also have all day appointments... I saw those used more than any.
Geeze, people need to shut the hell up and give Time Warner a chance before you unjustly crucify them.
Time Warner has had their On Time Guarantee here for years and years. If a tech misses a scheduled install or service appointment you get a $20 invoice credit. Service windows have been the same forever and never changed, 8AM-Noon, Noon-4PM, 4PM-7PM. Theres also invoice credits given if you are unsatisfactory with a service tech or if you experience an outage in excess of four hours.