New Charter CEO: Company Was 'A Mess'
CEO Responsible For Shuttering All Extra Online Support
by Karl Bode 08:53AM Thursday Mar 07 2013 Tipped by zed260
Captive audience Amazing what you can get away with when you have a captive audience. Suck it up or head over to dslowland. Cable guys alawys thinking short term and by the time it bites them in the ass that CEO will be gone, king of like our government officials.
said by megarock:
Tom is a moron. Thanks to killing off the online support after my recent issue I realized that things have gone backwards several years. Support was horrible, the tech they sent out didn't know his a** from a hole in the ground (how do you get to a command prompt??), and just like the old days it took FIVE technician trips to repair a very simple problem at the tap. Luckily the corporate escalations department is still there otherwise it would likely still be broke. Only offering the choice of one of two expensive tiers? Brilliant move! And from what I've seen of your stock the damage Tom is doing to the satisfaction rating of this company isn't making much of a dent in stock prices.
I now fully believe that Tom is setting the company up for a buyout by another MSO. There is no other reason to gut a company other than to sell it, at least not in the manner that he is doing it, and this nearly confirms it. The company was not in a "mess" before, it was improving, greatly, which is what you don't want if you have plans of buying or selling yourself.
Re: lol This is blatantly obvious now. I dunno if the board actually wants him doing this or if he is doing it on his own, so he can get a big payday, but it is extremely aggravating none the less.
As you stated, this company was on the rise and not a mess. It took a while but they were making serious strides. Cableboy Rutledge has undone the last 5 years of advancement, in less than one.
Re: Glad I live on the Comcast side of the bridge
said by gattaca:Tom rutledge came from comcast, and hes running charter just like he ran comcast. Both companies are shit, but Tom ruined 5 years of progress in less than 1. Charter was on the rise, with vastly improving customer support, and much improved physical and online presence. Now, its going the other way. Comcast is worse than charter tho in many markets.
As a Ludlow citizen, I have long wished for Comcast to buy out our area. Charter is truly awful. Their direct support forum on this site was the only thing of value.
Re: Charter = just fine
said by Joe1234 :I've been a Charter customer for about 16 years and although the internet has been absolutely perfect, for the most part, as has my lousy expanded basic tv, I still consider Charter one of the most stupidly ran companies I've ever seen and this moron Rutledge has made it even more of a dips**t company!
I've been a Charter customer for 10+ years in various parts of Michigan. I can honestly say we have had very few issues with either the internet or TV service. The TV service is lacking in organization and DVR box interface, but fine.
I live right next door to Comcasts area and of the 2, I used to say Comcast was the crappiest, but definitely not anymore! Comcast has made and continues to make strides here where as with Charter, they are doing nothing but going backwards!
Considering I only have expanded basic tv, even that isn't the greatest though as I get all kinds of stuttering and lagging crap on a regular bases.
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Company was "A Mess"? Bullsh*t. Look at what you've done with Bresnan Communications. You took a perfectly running company that cared about its' customers and employees and screwed it all up.
His "baby" my ass. Tom Rutledge is the "mess" here. What's funny is that everything's the same before they became Optimum. Just the prices are increasing.
Now that he's in control of Charter, I'm seeing him screw that company up, too. It doesn't surprise me one bit. Unfortunately, Optimum here has been bought out by Charter, so we'll get screwed over even more soon.
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