 
DaveNJ
No Fear
join:1999-09-01
New Jersey | Good News This is really great and refreshing news. I think Comcast is attempting to get better press. Maybe its the FIOS. | |
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Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
 ·North State Commun..
| said by DaveNJ  :This is really great and refreshing news. I think Comcast is attempting to get better press. Maybe its the FIOS. I agree. I've never understood why larger companies don't embrace their technical user base and reach out to them. Duopoly aside, we hold a large sway over who our family, friends, and neighbors choose as their service provider.
Comcast, "sucking balls" aside (see post below), has really done a good job of responding to the concerns of their technical user base. | |
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kapil
The Kapil
join:2000-04-26
Chicago, IL
| This is good news ...but only if Comcast can refrain from sucking balls. All evidence to date indicates that is not possible.
Why, just this week Comcast took 3 of my last payments and applied them to the wrong account and then shut me down.
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»www.Digium.com | |
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Transmaster
Don't Blame Me I Voted For Bill and Opus
join:2001-06-20
Cheyenne, WY
·Qwest.net
| Re: This is good news said by kapil :...but only if Comcast can refrain from tea bagging. All evidence to date indicates that is not possible. Why, just this week Comcast took 3 of my last payments and applied them to the wrong account and then shut me down. fixed it for you, we have to use the excepted terms for such thngs now  If it is good enough for MSNBC it is good enough for the rest of us. 
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I am quite sure now that often, very often, in matters concerning religion and politics a man's reasoning powers are not above the monkey's.
- Mark Twain in Eruption | |
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| | RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest
| Re: This is good news said by Transmaster :fixed it for you, we have to use the excepted terms for such thngs now 'accepted'
'excepted' would be the opposite of what you meant. | |
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Transmaster
Don't Blame Me I Voted For Bill and Opus
join:2001-06-20
Cheyenne, WY
·Qwest.net
1 edit | Re: This is good news said by RadioDoc :said by Transmaster :fixed it for you, we have to use the excepted terms for such thngs now 'accepted' 'excepted' would be the opposite of what you meant. Damn you are right, that is what I get for trying to process medical records, chew gum, and try to get funny
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I am quite sure now that often, very often, in matters concerning religion and politics a man's reasoning powers are not above the monkey's.
- Mark Twain in Eruption | |
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Transmaster
Don't Blame Me I Voted For Bill and Opus
join:2001-06-20
Cheyenne, WY
·Qwest.net
1 edit | Good show I keep telling friends I have in management at Qwest they should do this but so far the upper-upper management has blown them off. Figures.
A friend of mine who is a snowbird in Arizona was having a problem with his connection, I don't remember which cable outfit he has but I suggested he go to the dedicated forum for that outfit here. He did this and was guickly contacted by someone from the company, they determinded it was a software problem and not the cable. Knowing this he was able to fix it. To say the least he was astonished, and pleased by this. | |
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Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
·North State Commun..
| Re: Good show said by Transmaster :I keep telling friends I have in management at Qwest they should do this but so far the upper-upper management has blown them off. Figures. Understandably, most companies are unwilling to lose control of their support channels. What happens if all of a sudden DSLR went under or when it became the de-facto point for support, Justin decided to charge the company to have an official presence?
I think a very elegant solution to the problem is to have a small group of people whose job it is to frequent the popular technical forums and generally represent the online support face of a company. I really believe that is where support is heading. | |
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Transmaster
Don't Blame Me I Voted For Bill and Opus
join:2001-06-20
Cheyenne, WY
·Qwest.net
| Re: Good show I told my friends Qwest could head off a lot of bad blood if they just monitored these forums to see if there are customer issues. Just the fact people knew they could get the ear of upper management would be money in the bank in what it would mean to their customers.
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I am quite sure now that often, very often, in matters concerning religion and politics a man's reasoning powers are not above the monkey's.
- Mark Twain in Eruption | |
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TK Junk Mail
Go ahead, make my day
join:2006-07-30
Ocean Gate, NJ
| New Comcast Direct Forum Launched Why? Not that this is a bad thing, I guess. But, if it is private, etc, then what is the difference between this and hitting the comcast page for chat support. What about people that have no idea what DSLR is? Do you get better support by coming to DSLR? I don't get this trend.
Tweet me bro. | |
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| | Lazlow
join:2006-08-07
Saint Louis, MO
| Re: New Comcast Direct Forum Launched If the tone of it is handled like the at&t forum it will be fine. But if it is like the new Charter forum it will not. The tone of the new Charter forum seems to be more about hiding information than disseminating it. There have been several threads there about this already. | |
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join:2006-08-07
Saint Louis, MO | Re: New Comcast Direct Forum Launched At least in the Charter forum(in the past), personal information was only transmitted via PM, not out in the open. The information (private) could have been communicated that way, while still keeping most of the thread public. | |
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join:2006-08-07
Saint Louis, MO | Re: New Comcast Direct Forum Launched It CAN be a good thing or a bad thing depending on how they handle it. If they handle it like the at&t direct then I think it will be a pretty good thing. If they handle it like Charter direct then I think it will be a pretty bad thing. | |
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NOZIREV
join:2008-07-10
New Bedford, MA | It is good to know Comcast is doing everything they can to help customers out. This is the kind of stuff that will help bring better service to customers.
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"Citius, Altius, Fortius" [Faster, Higher, Stronger] | |
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SND2005
Premium
join:2001-09-15
Im Over Here
 ·CWLab
| Not helpful... While its nice to have another "portal" to additional support, I think that not being able to see at least some portion of the posts make this pointless.
The beauty of the BBR forums is that it is a community of users. You get to see comments/questions from many different people.
Wouldn't it make sense to allow us to view another persons problem and see the response? Something like this would help the "community". I understand the need to keep personal details "private", but that could be done in a IM or some other way.
Allowing totally private support at this site smells like pure, FREE PR spin for Comcast. | |
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Selenia
join:2006-09-22
Pittsfield, MA
·Verizon Online DSL
 ·RoadRunner Cable
| Wish Comcast would buy out our TWC franchise TWC explicitly forbids techs even helping users here. Add in all the new policies they have been TRYING to push(including metered billing with unreasonable caps) and you got a company who just doesn't care and maybe even has contempt for its customers. I've watched Comcast go to great length of late to show they are serious about repairing their PR image after their blunder. I had Comcast years ago and the service was great and the support wasn't too bad at all. It was just too long ago to post a relevant review of their service. Comcast holds the same monopoly-duopoly scenario in many areas that TWC does. So why such a huge difference in attitude about customer relations? | |
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ViviTheMage
vivi
Premium
join:2002-10-28
Minneapolis, MN
clubs: | great This is good news  | |
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RolteC
0h
join:2001-05-20
Fresh Meadows, NY | Great addition, but still need more companies to do the same That's awesome news.
Now if only Timer Warner would do the same for Road Runner.... hahahahaah that will be the day!!!! | |
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AlexNYC
join:2001-06-02
Edwards, CO
|  Good
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| rob316
join:2005-10-17
Carteret, NJ
·Comcast
·Verizon Online DSL
| Re: Good I have a couple bad experiences with Comcast, and never will go back to them, unless they upgrade their network and give their customers what they promise to give. I think it is a good idea for them to have some kind of web support and this forum is perfect for that. I am closely monitoring what they are doing in my area(Union NJ II the bastard child of Comcast). So far D3 is a good start but they need to improve the HD-DVR's they give people and add more HD, before I ever consider to go back to them. Even if Comcast adds more HD and FIOS comes to my area, the Comcast will be history in my book. | |
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AlexNYC
join:2001-06-02
Edwards, CO | Re: Good That's because you have a choice ... not everyone does. | |
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quatrix
Premium
join:2005-02-11
Davie, FL | Where's the fun in that? The real Comcast experience is getting transferred back and forth among three or four different departments, none of which have any idea what's going on. | |
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Mike Wolf
join:2009-05-24
Beachwood, NJ | hmm..... I have mixed feelings about this. I enjoy working with the customers publically because then others can share their insight as well. | |
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modemslayer
join:2003-12-11
Spokane, WA
·Comcast
| About Time! I remember back 10+ years ago when techs were getting fired for posting here, which I always thought was stupid because these were people helping customers on their own time, and actually getting stuff resolved.
It's nice to see that help officially sanctioned now. | |
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Mike Wolf
join:2009-05-24
Beachwood, NJ | Re: About Time! Aye, a fear that I still feel to this day.  | |
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comcastcares
join:2007-11-20
Philadelphia, PA
| Thank you for the kind welcome I would like to thank the great BBR staff for making this a reality. For me BBR has always been the place to learn from a great community. I have been a member long before joining Comcast and I am very excited to see this next step. My team and I look forward to working with each of you to create the right experience. As many of you are aware we have been helping people throughout the internet for a long time. Within BBR we tried to do this more privately (I have a strong belief that forums are about peer or community assistance and we never wanted to impact the community feel), but the private forum seems to be the best way to go. Many of you already know Steve and George from my team. You will also see Bill, Sherri and myself helping out. From the engineering side, Jason will also be available in the Comcast Direct Forum.
I always welcome positive and negative feedback to help us to improve the Customer Experience through all communications channels. Please feel free to email me or my team at the addresses below.
Frank Eliason
Comcast
My email is Frank_Eliason@cable.comcast.com and the email to my team is We_Can_Help@cable.comcast.com | |
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pokesph
It Is Almost Fast
Premium
join:2001-06-25
Sacramento, CA
clubs:
·Comcast
| awesome news This is just fantastic news for all of us Comcast subscribers and the DSLR Comcast forum regulars.. Great catch DSLR staff.
hopefully it work as smooth as others (i.e. the AT&T [Pacbell] one, for example) and solves a bunch of users minor issues.. | |
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nokiatech
join:2000-10-18
Stuart, FL | Great!
Great job! | |
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freebird317
Premium
join:2004-02-23
Portland, OR | This is great but... it sure would be nice to read other postings. | |
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MRCUR
join:2007-03-09
Columbia, PA | Excellent News! | |
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slckusr
Premium
join:2003-03-17
Maumee, OH | cool good news for the site, and for comcast
/clap | |
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adsldog
join:2000-12-01
Woodstock, GA
4 edits |  It would be nice if they could actually help!!
Just as a reference this was my question and post, the website had just run me in circles and never gave me a clear answer because I have a very old modem that I know will not support Docsis 3.0 and my speed has not changed one bit in over a year.
Question:[We have HD and DVR but the HD channels are very few, no where near what we had with Direct TV in Woodstock, Ga. Will Docsis 3.0 improve that and when will it be available in the 30064 zip code area?]
Comcast answer:[The best way to check availability is through our site @ www.comcast.com/fastestfast/]( site tells me nothing)
My reply:[That is all well and good but I ask you not the web sit. If I had found what I wanted on the web site or talking to one of your reps on the phone who had no clue I would not have ask on this site. So I can see this is just one more PR stunt for your company that has failed like the rest. Thanks for the no answer to my question.]
And now you know the rest of the story!!
***Update***
Someone did give a good answer today.
[adsldog,
We are currently migrating a lot of the analog channels to digital spectrum i hope and freeing space for more future HD channels.
Docsis 3.0 is strictly for our internet infrastructure and nothing to do with HD channels. As far as when Docsis 3.0 will reach your area, we currently have no ETA but we are anticipating 65% of Docsis 3.0 upgrade by the end of the year.
I hope this clears up any confusion. If you want, I can call and explain this over the phone. What is the best contact number?
Thanks.
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ComcastSteve] | |
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New Comcast Direct Forum Launched
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